make your home smart
www.zipato.com
make your home smart
www.zipato.com
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
Q | Why doesn’t the Mini Keypad RFiD/Z-Wave read tags?
A | 1. The device is not (correctly) included in a Z-Wave network.
Include the device and try it again.
2. Are you using the right tags? The supported protocols are
ISO15693, ISO18000-3, Tag-it™.
3. The batteries are so empty that the device cannot startup, try
putting new ones in.
4. The tamper switch is not fully or properly pressed. You should hear
a clicking sound when the Tamper switch is pressed in completely.
Q: The buttons don’t work, even when the batteries are in.
A | 1. The tamper switch is not fully or properly pressed. You
should hear a clicking sound when the tamper switch is pressed in
completely.
2. The batteries could be empty. Put new batteries in and try it again.
Q | I can’t have the Mini Keypad RFiD/Z-Wave included into my
Z-Wave network, what am I doing wrong?
A | 1. Is the controller ready to include any device into the Z-Wave
network? If the controller is not in Include or exclude mode, the Mini
Keypad RFiD/Z-Wave will not be included or excluded.
2. The Mini Keypad RFiD/Z-Wave is already included in a Z-Wave
network. Exclude the Mini Keypad RFiD/Z-Wave and Try to include it
again.
Q | I have confi gured a value but when I request it, it is not
changed?
A | It is mandatory that the correct size is used while confi gure
a parameter; go to the documentation about the confi guration
command class to check if the right size is used during confi guration.
If the wrong size is used the frame is ignored totally.
Q | I have confi gured a new value and when I request it the correct
value is returned but the behavior is still the same?
A | Some confi guration parameters have limits of what they can do,
go to the documentation about confi guration to check if the value of
the confi gured parameter is out off limit.
Q | When I mount the Mini Keypad RFiD/Z-Wave it performs its
standard mounting routine but after 8 seconds the indicator light
doesn’t go on for 1 second but blinks 6 times.
A | blinking 6 times can mean:
1. Mini Keypad RFiD/Z-Wave is not included
2. Mini Keypad RFiD/Z-Wave is not associated
3. Mini Keypad RFiD/Z-Wave can’t reached his destination
If all three options are corrected, the Mini Keypad RFiD/Z-Wave is will
operate correctly and can be mounted again.
TECHNICAL SUPPORT
Having trouble installing your new product?
Zipato’s website contains the latest user documentation and
software updates for Zipato products and services.
www.zipato.com
CALL SUPPORT
+ 385 1 4004 404
(Mon-Fri) 9.00am-06.00pm
MODELS AND FREQUENCIES
MODELS
EUROPEAN UNION - EU version
wt-rfi d.eu
UNITED STATES - US version
wt-rfi d.us
RUSSIA - RU version
wt-rfi d.ru
ISRAEL - IS version
wt-rfi d.is
AUSTRALIA - AU version
wt-rfi d.au
INDIA - IN version
wt-rfi d.in
FREQUENCIES
EUROPEAN UNION - EU
868.42 MHz
UNITED STATES - US
908.42MHz
RUSSIA - RU
869.02MHz
ISRAEL - IS
916.02MHz
AUSTRALIA - AU
921.42MHz
INDIA - IN
865.20MHz
LIMITED PRODUCT WARRANTY
GENERAL TERMS
Nothing in this Limited Product Warranty affects your statutory
rights as a consumer.
The Limited Product Warranty set forth below is given by Tri plus
grupa d.o.o. (Europe) (herein referred to as “ZIPATO”). This Limited
Product Warranty is only effective upon presentation of the proof
of purchase. Upon further request by ZIPATO, this warranty card
has to be presented, too.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,
ZIPATO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. ZIPATO EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED
BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDIES AGAINST ZIPATO. THEY DO
NOT, HOWEVER, AFFECT OR RESTRICT THE RIGHTS YOU HAVE
AGAINST THE BUSINESS YOU BOUGHT A ZIPATO PRODUCT FROM.
IN NO EVENT WILL ZIPATO BE LIABLE FOR LOSS OF DATA OR FOR
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE. HOWEVER, NOTHING
IN THIS AGREEMENT LIMITS ZIPATO’S LIABILITY TO YOU (I) IN
THE EVENT OF DEATH OR PERSONAL INJURY TO THE EXTENT
RESULTING FROM ZIPATO’S NEGLIGENCE, OR (II) TO THE EXTENT
RESULTING FROM ANY FRAUDULENT MISREPRESENTATION
ON THE PART OF ZIPATO, OR (III) TO THE EXTENT ARISING
UNDER PART 1 OF THE CONSUMER PROTECTION ACT 1987
OF THE UNITED KINGDOM. SOME STATES OR COUNTRIES DO
NOT ALLOW: (1) A DISCLAIMER OF IMPLIED WARRANTIES; (2)
A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS
OR THE EXCLUSION; OR (3) LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS.
IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO
YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY
FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU
ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY
LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
This Limited Product Warranty applies to ZIPATO branded hardware
products (collectively referred to as “ZIPATO Hardware Products”)
sold by ZIPATO (Europe), its European subsidiaries, affi liates,
authorized resellers, or country distributors (collectively referred to
as “ZIPATO Resellers”) with this Limited Product Warranty.
The term “ZIPATO Hardware Product” is limited to the hardware
components and all its internal components including fi rmware.
The term “ZIPATO Hardware Product” DOES NOT include any
software applications or programs.
GEOGRAPHICAL SCOPE OF THE LIMITED
PRODUCT WARRANTY
This Limited Product Warranty is applicable to Hardware Products
sold by Zipato Resellers in all countries listed at the beginning of
this document under the heading “Countries in which this ZIPATO
Limited Product Warranty applies”. The Limited Product Warranty
will be honored in any country where ZIPATO or its authorized
service providers offer warranty service subject to the terms and
conditions set forth in this Limited Product Warranty. However,
warranty service availability and response times may vary
from country to country and may also be subject to registration
requirements.
LIMITATION OF PRODUCT WARRANTY
ZIPATO warrants that the products described below under
normal use are free from material defects in materials and
workmanship during the Limited Product Warranty Period set
forth below (“Limited Product Warranty Period”), if the product is
used and serviced in accordance with the user manual and other
documentation provided to the purchaser at the time of purchase
(or as amended from time to time).
ZIPATO does not warrant that the products will operate
uninterrupted or error-free or that all defi ciencies, errors, defects
or non-conformities will be corrected.
This warranty shall not apply to problems resulting from: (a)
unauthorized alterations or attachments; (b) negligence, abuse
or misuse, including failure to operate the product in accordance
with specifi cations or interface requirements; (c) improper
handling; (d) failure of goods or services not obtained from ZIPATO
or not subject to a then-effective ZIPATO warranty or maintenance
agreement; (e) improper use or storage; or (f) fi re, water, acts of
God or other catastrophic events. This warranty shall also not
apply to any particular product if any ZIPATO serial number has
been removed or defaced in any way.
ZIPATO IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A
RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS FOR
THE ZIPATO HARDWARE PRODUCT.
LIMITED PRODUCT WARRANTY PERIOD
The Limited Product Warranty Period starts on the date of
purchase from ZIPATO. Your dated sales or delivery receipt,
showing the date of purchase of the product, is your proof of the
purchase date. You may be required to provide proof of purchase
as a condition of receiving warranty service. You are entitled to
warranty service according to the terms and conditions of this
document if a repair to your ZIPATO branded hardware is required
within the Limited Product Warranty Period.
[Other than in respect of products for domestic use (in particular
those listed in the fi rst and last boxes in the table below), this
Limited Product Warranty extends only to the original end user
purchaser of this ZIPATO Hardware Product and is not transferable
to anyone who obtains ownership of the ZIPATO Hardware Product
from the original end-user purchaser.
PRODUCT WARRANTY PERIOD TABLE
PRODUCT TYPE
Mini Keypad RFiD/Z-Wave
PRODUCT WARRANTY
PERIOD
One (1) year
IMPORTANT
The content of “Product Type” listed above is subject to change;
please refer to the
www.zipato.com
for latest update.
PERFORMANCE OF THE LIMITED
PRODUCT WARRANTY
If a product defect occurs, ZIPATO’s sole obligation shall be to
repair or replace any defective Zipato Hardware Product free of
charge provided it is returned to an Authorized ZIPATO Service
Centre during the Limited Warranty Period. Such repair or
replacement will be rendered by ZIPATO at an Authorized ZIPATO
Service Centre. All component parts or hardware products that
are replaced under this Limited Product Warranty become the
property of ZIPATO. The replacement part or product takes on the
remaining Limited Warranty Period of the replaced part or product.
The replacement product need not be new or of an identical make,
model or part; ZIPATO may in its discretion replace the defective
product (or any part thereof) with any reconditioned equivalent (or
superior) product in all material respects to the defective product.
WARRANTOR
Tri plus grupa d.o.o.
Banjavciceva 11
10 000 Zagreb
CROATIA
TELEPHONE
+385 (1) 444 444 00
FACSIMILIE
+44(0)208 955 9001
RFID
Controller
Press HOME button
Hold tag in front of
the RFID or enter
user code and
press ENTER
Controller processes
information and
disables the alarm
system
ALARM_
REPORT_v2
(ZW Alarm Event
0x06, User ID)
WAKE_UP_
NOTIFICATION
SWITCH_
BINARY_SET
(value 0x00)
WAKE_UP_
NO_MORE_
INFORMATION
RFID recognizes
tag/code
OPTIONAL: ACKNOWLEDGE
MINI KEYPAD
RFiD/Z-WAVE
QUICK INSTALLATION GUIDE
v1.2
