9 of 9
ZIG-ILC User Manual
UM-003-0001-102-00 | June 09, 2020
© 2020 Zigen Corporation
www.zigencorp.com
Powered Product Warranty
Zigen warrants its powered products against any defects in materials and workmanship for a period of three years
from the date of invoice. Touchscreen displays carry a one-year parts and labor warranty. If a malfunction occurs
during the warranty period, Zigen will repair or replace a product to its original operating condition. A return
authorization number must be obtained from Zigen before products are returned for service.
Non-Powered and Cable Products - Lifetime Limited Performance Warranty
Zigen warrants that its non-powered products and cable products will be free from defects in material and
workmanship for as long as you or your customer owns the product. All Zigen non-powered products and cables
are designed and engineered to meet and exceed performance specifications. If, at any time, the product fails due
to manufacturer defect, Zigen will repair or replace the product to ensure that it meets original performance
specifications. Reduced performance due to normal wear and tear, or damages caused by misuse or negligence
will not be covered. Zigen will test and evaluate all non-powered and cable products claimed defective. Products
must be shipped to Zigen, prepaid along with proof of purchase only after obtaining a Return Merchandise
Authorization (RMA) number from Zigen. This statement of policy is in lieu of any other policy expressed or
implied and no representative or person is authorized to assume any other liability or adopt any other policy for
Zigen without our written consent.
Return Policy
If you would like to return a Zigen product, it can be done within 30 days of purchase for a full refund, less
shipping and handling. Zigen will not be responsible for shipping and handling of product returns. Returns will only
be accepted of products with proof of purchase, products in the original packaging with zero to minimal use and a
Return Merchandise Authorization RMA number provided by Zigen.
Warranty
