6310-A2-ZN12-10
6310-A4 ReachDSL Modem
11
Troubleshooting
To improve data transmission throughput and minimize background noise during a telephone
conversation, make sure that:
z
The Hotwire 6310 ReachDSL v1 Modem is always powered on, even when not in use, and
z
A Hotwire phone filter is installed on every telephone on the same line as the Hotwire 6310
ReachDSL v1 Modem (see
Phone Filter on page 5
).
LED Symptom
Action
All LEDs are on.
If LEDs remain on after ten minutes, the modem is not functional.
Contact the service provider.
ALM LED remains
on.
The power-on self-test may have failed. Unplug the unit and reapply
power. If the alarm LED is still on, contact the service provider.
ALM and TST LEDs
are blinking.
Firmware download may be in progress. If firmware download is not
in progress or the LEDs continue blinking after ten minutes, contact
the service provider.
Ethernet LED is off.
Verify that the Ethernet cable is securely installed at both ends, and at
least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is installed.
Refer to
Installing the Hotwire 6310 ReachDSL v1 Modem on page 7
.
LINE LED is off.
Verify that the LINE cable is securely installed on both ends. If the
problem continues, contact the service provider.
Verify that the line has dial tone. If there is no dial tone, contact the
service provider.
LINE LED is on and
there is no data
transmission.
The DSL link has been established but there is no data transmission.
Verify the Ethernet connection. If the problem persists, contact the
service provider.
LINE and Ethernet
LEDs are on and
there is no data
transmission.
The DSL line and Ethernet links have been established but there is no
data transmission. If the problem continues, contact the service
provider.
PWR LED is off.
Check that the power cord is securely installed on both ends.
If no LEDs are on, the power supply may be defective. Test the outlet
to verify power. If the problem persists, contact the service provider.
If other LEDs are on, the PWR LED may be burned out. Unplug the
unit and reapply power; watch all LEDs during the power-on self-test
to verify if the PWR LED is functioning.
TST LED is on.
A test initiated by the service provider may be active. Wait five
minutes. If the TST LED does not go off, contact the service provider.
