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21 zhiyun-tech.com
Warranty Card
1. If failure or any problem occurs to your product after purchase, please contact a local
agent for assistant, or you can always contact ZHIYUN's customer service through email at
service@zhiyun-tech.com or website at www.zhiyun-tech.com.
2. Your local agent or ZHIYUN’s customer service will guide you through the whole service procedure
regarding any product issue or problem you have encountered.
3. ZHIYUN reserves the right to reexamine damaged or returned products.
Warranty Claim Procedure
1. Products subjected to unauthorized repair, misuse, collision, neglect, mishandling, soaking, accident, and
unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have been torn off or altered.
3. Products whose warranty has expired.
4. Products damaged due to force majeure, such as fire, flood, lightning, etc.
This warranty does not apply to the followings
1. Customers are entitled to replacement or free repair service in case of quality defect(s) found in the
product within 15 days upon receipt of the product.
2. Customers are entitled to free repair service from ZHIYUN for any product proven defective in material or
workmanship that results in product failure during normal consumer usage and conditions within the valid
warranty period, which is 12 months counting from the date of delivery.
3. Some states or countries do not allow limitations on how long an implied warranty lasts, so the above
warranty term may not apply to you.
Warranty Period