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Warranty Card
1. Customers are entitled to replacement or free repair service in case of quality deficits
found in the product within 15 days upon receipt of the product.
2. Customers are entitled to free repair service from ZHIYUN for any product proven
defective in material or workmanship that results in product failure during normal
consumer usage and conditions within the valid warranty period, which is 12 months
counting from the date of selling. However, warranty period varies by product
component and country of purchase. Please contact our after-sales service team on
ZHIYUN official website or your place of purchase for detailed warranty information.
1. Products subjected to unauthorized repair, misuse, collision, neglect, mishandling,
soaking, accident, and unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have been torn
off or altered.
3. Products whose warranty has expired.
4. Products damaged due to force majeure, such as fire, flood, lightening, etc.
1. If failure or any problem occurs to your product after purchase, please contact a
local agent for assistance, or you can always contact ZHIYUN’s customer service
through email at [email protected] or website at www.zhiyun-tech.com.
2. Your local agent or ZHIYUN’s customer service will guide you through the whole
service procedure regarding any product issue or problem you have encountered.
ZHIYUN reserves the right to reexamine damaged or returned products.
Warranty Period
Warranty Exclusions
Warranty Claim Procedure
Customer Information
Customer Name:
Phone Number:
Address:
Sales Information
Sales date:
Product Serial Number:
Distributor Name:
Distributor’s Contact Number:
First Maintenance Record
Service Date:
Repairman Signature:
Cause of Problem:
Service Result:
□ Solved
□ Unsolved
□ Refunded/Replaced
