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16.2 Scenario 2: Sensor is displayed
but does not pair
If your Sensor is displayed on the Sensor list, but the app cannot pair to it
,
please check the following causes and solutions:
2.1 It is possible that your Android
operating system has problems
creating a connection to Bluetooth
Low Energy (BLE) devices
To transfer data to your smartphone/
tablet, your HEAD Tennis Sensor
uses Bluetooth Low Energy (BLE)
technology. In order for it to make
this connection, your smartphone/
tablet must support BLE.
Some Android models have problems
connecting to BLE devices. In this
case your Sensor is displayed in the
Sensor list of the HEAD Tennis Sensor
app, but cannot be paired. This can
normally be solved by updating your
Android operating system to the
latest version (please go to Settings
> Telephone information > Software
update. You may possibly have to
repeat this step several times until
you receive the message that your
system is operating at the latest
version.
Further information about support
for BLE or updates for your Android
operating system can be found on the
website of the manufacturer of your
Android device.
If you still have this problem after
following these steps, please
contact us.
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