Mywirelessdoesn’tseemtobeworkinganymore.WhatshouldIdo?
1. Make sure your headband is fully charged.
2. Unplug your bedside display for 10 seconds and then plug it back in again.
3. It may be time to replace your headband’s sensor pad.
HowoftendoIneedtochangemysensorpad?
The silverized fabric in the sensor pad can wear out with use. We recommend that you replace the
sensor pad about every 3 months of nightly use, or more frequently depending on your skin type.
Isthe7StepSleepFitnessProgramforme?
This email-based guided coaching program is designed to help you get a better night’s sleep, but only
if you engage in the recommendations. People who are ready to take an active role in their sleep find
the Sleep Fitness Program to be incredibly helpful.
Whatdoes“incompletedata”mean?
If Zeo is unable to record at least 25% of your night, it may say there was “incomplete data.” This can
be caused by poor headband connection or pulling out the SD card before docking the headband.
IsitpossibletoanalyzemysleepdataoutsideofmyZeo.com?
You can download your sleep data and your Sleep Journal to a CSV file that you can view in
Microsoft Excel and many other applications. Here’s how:
1. Make sure you’ve allowed pop-ups in your browser (Internet Explorer users especially).
2. Log in to your myZeo account and click the “Export Data” button in the side navigation bar.
3. Click the “Export Data” button to start your download, the “Export Data Help Sheet” for help
interpreting the file.
Formoreinformation:
• Visit www.myZeo.com/support
• Email [email protected]
• Call toll free 1-888-myZeoHelp (1-888-699-3643)
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Frequently Asked Questions
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