P A G E 5 1
206-3594
Troubleshooting (Continued)
Symptoms
Cause(s)
Possible Solution(s)
Page(s)
Sound/Audio Problems
Normal picture but no
• Check volume levels.
-Make sure the TV sound is not muted.
17
sound.
• Try another channel.
-The problem may be the broadcast, not your TV.
17/21
• A/V cables incorrectly connected.
-Install the Audio cables correctly.
6 - 14
• Audio Out cables installed wrong.
-Install external amplifier cables correctly.
14
• Internal Speakers turned off.
-Turn internal speakers on in the Audio menu.
39
• No SAP signal.
-If the Audio Mode is set to SAP, the channel may not
have an SAP program.
HD/DVD Problems
Picture looks wrong.
• Wrong Picture format.
-Use correct aspect ratio for source’s image:
17/29
Normal, Wide, Zoom, etc. Press ASPECT repeatedly.
No picture or sound.
• Wrong source selected on TV.
-Select correct source equipment.
17
• Source equipment turned off.
-Turn source equipment on.
• Tape or Disk not playing.
-Press “PLAY” on source equipment.
• Try another channel.
-The problem may be with the broadcast, not your TV.
17/21
• Wires incorrectly connected.
-Install wires correctly on TV and equipment.
6 - 14
Menu Operation Problems
TV does not change menu
• Select not pushed.
-Be sure to press “Select” thumbstick center bulls-eye
17/19
option.
when required as shown on menus.
• Remote in wrong mode.
-Press TV to put remote into TV operating mode.
17
• Software lock-up.
-Disconnect TV power cord from power outlet for 5 minutes.
• Parental Control on.
-Turn Parental Control blocks off.
POP-3 / Split Screen Problems
TV screen shows 3 channels
• POP-3 feature is on.
-Press MULTI on remote to turn feature off.
17
on right side of screen.
TV screen shows 2 pictures.
• Split Screen feature is on.
-Press SPLIT on remote to turn feature off.
17
Channel Tuning Problems
Can’t tune channels.
• ANT 1 source not selected.
-Press SOURCE on remote to show ANT 1 channels.
17
Can’t tune to a particular
• Channel was deleted.
-Reinstall channel to channel scan on Add/Del menu.
25
channel using CH Up/Down.
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