AFTER-SALES SERVICE
PROCEDURE TO FOLLOW IN CASE
OF PROBLEMS WITH YOUR ZEDBED
ADJUSTABLE BED
Before contacting your retailer’s after-sales service
department, we suggest you do some checks that could
solve the problem with your adjustable bed :
THE HEAD AND/OR
FOOT SECTION(S)
DOES (DO) NOT WORK
ANYMORE
(CONTINUED)
» Listen carefully to the sound
of the motor. If the motor does
not make any sound, please
contact us.
» Make sure you keep the
remote control button pressed
for more than 5 seconds to
see the beginning of the
movement of the head or foot
section. There may be a delay
before the bed starts moving.
» To lower the head or foot
section, connect the back-up
battery, which is located under
the bed. Then, use the desired
function on your remote
control. This battery is good
for one use only.
THE TRANSFORMER
LIGHT DOES NOT
LIGHT UP
» Make sure the electrical
outlet works.
» Make sure all wires are
plugged.
THE METAL BAR
ACTIVATED BY THE
MOTOR IS DAMAGED
» The metal bar must be
replaced; please contact us.
A MOTOR PART
IS BROKEN
» The part must be replaced;
please contact us.
POWER OUTAGE
» To lower the head or foot
section, connect the back-up
battery, which is located under
the bed. Then, use the desired
function on your remote
control. This battery is good
for one use only.
PROBLEMS
CHECKS
THE REMOTE CONTROL
DOES NOT WORK
ANYMORE
» Make sure the batteries
are charged.
» Make sure the batteries
are installed correctly.
» Synchronize your remote
control and receiver.
» Make sure the electrical
outlet works.
THE HEAD AND/OR
FOOT SECTION(S)
DOES (DO) NOT WORK
ANYMORE
» Check that the remote
control works properly
(see the previous point).
» Make sure nothing is
obstructing the head and/or
foot section(s).
» Make sure your mattress is not
too close to the wall or your
headboard; it could be stuck.
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