Analog Phone User Guide
Zayo Managed Services
Analog Phone User Guide
Page 6 of 11
Deactivate: Using the Feature Code
1.
GO OFF HOOK
2.
Press
*93
Call Park
Enables a user to place a call on hold and allow a user to pick the call up at another phone.
Using the Feature
1.
During an active call, press the
FLASH
button. This will place the caller on hold.
2.
Press
*68
.
3.
Follow the
IVR
instructions.
Call Park Retrieve
This feature enables a user to pickup a call that has been placed on hold using the Call Park feature.
Using the Feature
4.
GO OFF HOOK
5.
Press
*88
.
6.
Follow the
IVR
instructions.
Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in
the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System
Administrator.
Using the Feature
1.
GO OFF HOOK
2.
Press
*98
.
Directed Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line without being specifically
assigned to a common group. The other user’s line must also have the Directed Call Pickup feature assigned to it.
Using the Feature
1.
GO OFF HOOK
2.
Press
*97
plus the extension that you wish to pickup.
