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SERVICE & SPARE PARTS
GUARANTEE CONDITIONS
If you wish to purchase spare parts or require an engineer, contact your local authorised service agent.
The telephone number can be obtained from the operator.
Standard Guarantee conditions
We, Zanussi, undertake that if within 24 months of
the date of the purchase this Zanussi appliance or
any part thereof is proved to be defective by
reason only of faulty workmanship or materials, we
will, at our option repair or replace the same FREE
OF CHARGE for labour, materials or carriage on
condition that:
• The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance with
the manufacturer’s instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
• All service work under this guarantee must be
undertaken by an authorised Zanussi service
agent.
• Any appliance or defective part replaced shall
become the Company’s property.
• This guarantee is in addition to your statutory
and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday.
Visits may be available outside these hours in
which case a premium will be charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appiliance
which is improperly installed or calls to
appliances outside your country of residence.
• Appliances found to be in use within commercial
or similar environment, plus those which are
subject to rental agreements.
• Products of Zanussi manufacture which are not
marketed by Zanussi.
European Guarantee
If you should move to another country within
Europe then your guarantee moves with you to
your new home subject to the following
qualifications:
• The guarantee starts from the date you first
purchased your product.
• The guarantee is for the same period and to the
same extent for labour and parts as exist in the
new country of use for this brand or range of
products.
• This guarantee relates to you and cannot be
transferred to another user.
• Your new home is within the European
Community (EC) or European Free Trade Area.
• The product is installed and used in accordance
with our instructions and is only used
domestically, i.e. a normal household.
The electrical supply complies with the
specification given in the rating label.
• The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest
Customer Care centre, listed below, to give them
details of your new home. They will then ensure
that the local Service Organisation is aware of
your move and able to look after you and your
appliances.
France
Senlis
+33 (0) 3 44 62 22 22
Germany
Nürnberg
+49 (0) 911 323 2600
Italy
Por39 (0) 1678 47053
Sweden
Stockholm
+46 (0) 20 78 77 50
UK
Slough
+44 (0) 1753 219 898
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