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Certain problems are due to lack of simple maintenance or oversights, which can be solved easily
without calling out an engineer. Before contacting your local Service Force Centre, please carry out the
checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect
use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one of the following alarm codes appears on the display:
- E10 : problem with the water supply
- E20 : problem with water draining
- E40 : door open
Once the problem has been eliminated, press the START/PAUSE button
to restart the programme. If after
all checks, the problem persists, contact your local Service Force Centre.
Problem
Possible cause
• The machine does not start up:
• The door is not firmly closed. (E40)
• The machine is not plugged in or there is no power
at the socket.
• The main fuse has blown.
• The START/PAUSE button has not been depressed.
• The DELAY option has been selected.
• The machine does not fill:
• The water tap is closed. (E10)
• The inlet hose is squashed or kinked. (E10)
• The filter in the inlet hose is blocked. (E10)
• The door is not properly closed. (E40)
• The machine fills then empties
immediately:
• The end of the drain hose is too low. Refer to
relevant paragraph in “water drainage” section.
• The machine does not empty
and/or does not spin:
• The drain hose is squashed or kinked.(E20)
• The
option has been selected.
• The drain pump is clogged.(E20)
• There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• The cap on the emergency emptying hose has not
been replaced after cleaning the pump.
• Unsatisfactory washing results:
• Too little or too much detergent has been used.
• An unsuitable detergent has been used.
• Stubborn stains have not been treated prior to
washing.
• The correct programme/temperature has not
selected.
• Excessive laundry load.
• The machine vibrates when
spinning:
• The transit bolts and packing have not been removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
Something not working?
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