Z3-MVP-01 V2.4.5b
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Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 U.S.A.
♦
+1.402.323.0702
18
APPENDIX B
TROUBLESHOOTING
Problem: Web interface does not come up
-Is the Ethernet cable plugged into the Z3-MVP-01 solidly (do you see the link light on the
Ethernet cable which indicates data is being transmitted)?
-Does the MVP-01 IP address and PC IP address have the same first 2 values (or, if netmask is
set to 255.255.255.0, the same first 3 values)?
-Do the MVP-01 and the video streaming source have the same netmask? (Default value in the
MVP-01 is 255.255.0.0)
-Are all firewalls on the network turned off?
When contacting Z3 Support for additional support, please capture and include a log file with the
diagnostic level (option “!”) set to analysis.
Note: Our Express Limited Warranty will be void if the label on the hardware bearing the Serial
Number is removed, tampered with or defaced. You can view our full HW warranty at
http://z3technology.com/support-2/hardware-warranty/