CONFIDENTIAL
DOC-USR-0008-08
___________________________________________________________________________________________
Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
75
APPENDIX C: Troubleshooting
Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-DM8168-RPS solidly (do you see the link light)?
-Do the Z3-DM8168-RPS IP address and the PC IP address have the same first two values (or, if netmask
is set to 255.255.255.0, the same first three values)?
-Do the Z3-DM8168-RPS and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
-Can the PC and target board see each other on the network?
-Try pinging the Z3-DM8168-RPS IP address from the PC.
-Try pinging the PC from the Z3-DM8168-RPS.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
Problem:
Do not see video in VLC (RTP)
-If using an SDP file, is the correct SDP file (z3-netra.sdp) being used and “Dest Port” set to 5004?
-If using the RTSP URL, is the version of VLC version 2.1.5 or newer?
Problem
:
Get an error message while building
Were all modules for Linux installed? (See Section 5.1, “Preparing the Linux Environment,” on page
12).
See also the customer FAQ for common build errors and how to resolve them.