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Appendix D. Service Support Page

Appendix D. Service Support

If you have any further trouble using the R2 Extender or you would like to require additional support, you

may visit our website at

www.zcom.com.tw/rcp

or you may contact us as below for support:

Z-Com, Inc.

Taiwan
Business
Center

7F-2, No.9. Prosperity
RD. I Science-Based
Industrial Park
Hsinchu ,300 Taiwan

Tel: +886-3-5777364
Fax:+886-3-5773359

Sales Contact

[email protected]

FAE Support

[email protected]

Zcomax Technologies, Inc.

California
Business
Center

14545 Valley View Ave.,
Suite "S"
Santa Fe Springs, CA
90670

Tel: +1-562-926-4588
Fax:+1-562-926-7885

New
Jersey
Business
Center

98 Ford Road, Suite 3-F,
Denville, NJ 07834, USA

Tel: +1-973-664-0310
Fax:+1-973-664-0313

Sales/Product Inquiries:

[email protected]

Tech Support/Questions:

[email protected]

ZCOMAX - United Kingdom Limited

European
Business
Centre

19 Colindale Avenue
London NW9 5DS UK

Tel:+44-(0)-20-8982-8200
Fax:+44-(0)-20-8201-3232

Sales Contact

[email protected]

FAE Support

[email protected]

Z-Dotcom, Inc

China
Business
Centre

168 Long Pan Zhong
Road, Jiangsu Software
Park, Suite 118 Nanjing,
China 210002

Tel: +86-25-84661300
Fax:+86-25-84661313

Sales Contact

[email protected]

FAE Support

[email protected]

For warranty assistance, contact your service provider or distributor for the process.

Содержание R2 Extender

Страница 1: ...R2 Extender User Manual V 1 1 0 January 2009...

Страница 2: ...intended to guide professional installer to install the R2 Extender and how to build the infrastructure centered on it It includes procedures to assist you in avoiding unforeseen problems Conventions...

Страница 3: ...reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving ante...

Страница 4: ...distance of at least 100cm between you and the antenna of the installed equipment This transmitter must not be co located or operating in conjunction with any other antenna or transmitter The availab...

Страница 5: ...N 15 PREPARATION BEFORE INSTALLATION 15 Professional Installation Required 15 Safety Precautions 16 Product Package 16 HARDWARE INSTALLATION 18 Assemble the Mounting Bracket 18 Pole Mounting 18 Interf...

Страница 6: ...le Configuration 42 Access Control 44 RADIUS SETTINGS 45 CHAPTER 5 MANAGEMENT 47 VIEW R2 EXTENDER BASIC INFORMATION 47 VIEW ETHERNET STATISTICS 47 VIEW WIRELESS STATISTICS 48 CONNECTION 49 PASSWORD 50...

Страница 7: ...APPENDIX A CHANNEL FREQUENCY TABLE 64 APPENDIX B ASCII 66 APPENDIX C SSH SETTINGS 67 APPENDIX D SERVICE SUPPORT 73...

Страница 8: ...FINITION 20 FIGURE 10 DETAILED VIEW OF RS 232 PORT 21 FIGURE 11 WARNING LABEL 21 FIGURE 12 VENT 22 FIGURE 13 CONNECT UP STEP 1 23 FIGURE 14 CONNECT UP STEP 2 23 FIGURE 15 CONNECT UP STEP 3 23 FIGURE 1...

Страница 9: ...STATISTICS 48 FIGURE 35 WIRELESS STATISTICS 49 FIGURE 36 CONNECTION 50 FIGURE 37 PASSWORD 51 FIGURE 38 REMOTE MANAGEMENT 52 FIGURE 39 PUTTY CONFIGURATION 1 53 FIGURE 40 PUTTY CONFIGURATION 2 54 FIGURE...

Страница 10: ...SETTINGS 26 TABLE 3 RSSI BEEP FREQUENCY 38 TABLE 4 CHANNELS IN 5MHZ CENTRE FREQUENCY 64 TABLE 5 CHANNELS IN 10MHZ CENTRE FREQUENCY 64 TABLE 6 CHANNELS IN 20MHZ CENTRE FREQUENCY 65 TABLE 7 CHANNELS IN...

Страница 11: ...transmission rate The R2 Extender is a multi function communication device that supports Base Station CPE PTP and PTMP connectivity It allows for local area network LANs in different locations buildi...

Страница 12: ...PA PSK WPA2 PSK and WPA PSK WPA2 PSK etc Support WMM and Quality of service QoS for enhanced performance Proprietary Antenna Alignment Tool helps identify the antenna orientation with the best signal...

Страница 13: ...232 Wi Fi adaptor Wi Fi phone Video Surveillance Video Surveillance Communication Communication Data transmission Data transmission Long distance Long distance Diagnosis Diagnosis Low balance Router...

Страница 14: ...r R2 Extender R1 Extender R1 Extender Relay Relay Firewall Low balance Router Switch Z Com Wi Fi clients Firewall Low balance Router Switch Firewall Low balance Router Switch Z Com Wi Fi clients Schoo...

Страница 15: ...tail store 3 The equipment shall be installed in RESTRICTED ACCESS LOCATIONS Access can only be gained by service persons or by users who have been instructed about the reasons for the restrictions ap...

Страница 16: ...jacket When the system is operational avoid standing directly in front of the antenna Strong RF fields are present when the transmitter is on Ground the device properly with grounding wire to protect...

Страница 17: ...ounting Kit Wall Pole Mounting Bracket 1 T Form Bracket 1 2 Articulation Pole 1 3 Pole Mount Bar 1 Fasteners 4 M8 80 Screw 2 M8 90 Screw 1 5 M8 Washer 3 6 M8 Spring Washer 3 7 M8 Nut 1 8 M5 16 Screw 4...

Страница 18: ...ting Step 1 2 Assemble the main bracket by placing articulation pole to the T form bracket via a M8 90 screw through the insertion axe and fix with the M8 washer spring washer and M8 nut Figure 5 Brac...

Страница 19: ...ure 6 Pole Mounting Step 1 2 Fasten two M8 80 screws and washers through the drill holes and main bracket with a spanner Figure 7 Pole Mounting Step 2 3 Adjust the antenna for appropriate tilt vertica...

Страница 20: ...bottom which are PoE Data with a black plastic cover and RS 232 with a light gray cover that labed WARNING No PoE Among which a black RJ45 waterproof connector will be provided for the PoE Data inter...

Страница 21: ...unit P8 GND Ground To reset the device short P7 Hard Reset to P8 GND for less than 1 second and the system will reset If P7 Hard Reset is shorted to P8 GND for over 5 seconds the R2 Extender will be...

Страница 22: ...rge protector to protect the equipment circuit Strongly recommend to add a lightning arrestor on the RS 232 port to prevent from lightning attack Vent The vent is designed to exclude vapors and moistu...

Страница 23: ...cover in advance by using a coin or a slotted screwdriver and then screw in the body of the gland and tighten Figure 13 Connect Up Step 1 2 Slide the sealing nut to the RJ 45 cable from its middle bre...

Страница 24: ...supplied with an appropriate grounding lug for attachment to the ODU Figure 17 Grounding Power On To power up the R2 Extender follow the steps bellow 1 Plug a user supplied Cat 5 Ethernet cable from...

Страница 25: ...ting about 1 5 seconds informing you that the R2 Extender is powered up Wait for about 60 seconds the system will be initialized and start working Figure 18 PoE Connection Make sure PoE is correctly c...

Страница 26: ...ess Device Name DEVICEXXXXXX X represents the last 6 digits of Ethernet MAC address Operating Mode Peer to Peer CSMA Country Region United States Country dependent and software programmed Ethernet Dat...

Страница 27: ...Disable Enable Read Community Name Public Write Community Name Private SNMP IP Address 0 0 0 0 System Requirements Before configuration please make sure your system meets the following requirements A...

Страница 28: ...nagement tool Open IE and enter the default IP address Default 192 168 1 1 of R2 Extender into the address field A Security Alert window may popup as below due to browser s security trusted sites You...

Страница 29: ...d click Login Now to login the main page of R2 Extender As you can see this management interface provides four main options in the black bar above which are System Wireless Status and Management Figur...

Страница 30: ...15 characters with 0 9 A Z a z or Country Region For the available radio bands vary from country to country the working channels used are different Ethernet Data rate Specify the transmission rate of...

Страница 31: ...undant connections to be created between different LAN segments for purposes of fault tolerance Link Aggregation Link Aggregation combines two physical network links into a single logical link for inc...

Страница 32: ...r channel into multiple time slots to increase the amount of data that can be carried hence increase the throughput Under this mode only PTP is available and is suggested to use when the distance betw...

Страница 33: ...rol mechanisms can avoid packet collisions and send the packets much more efficiently allowing for higher effective throughput rates WMM WMM Wi Fi Multimedia is a subset of 802 11e It allows wireless...

Страница 34: ...ecify fractional data rates 64Kbps It allows the administrator to control the amount of data rate each user is receiving This is only available in CPE mode RTS Threshold The R2 Extender sends RTS Requ...

Страница 35: ...of data retransmission at long distance R2 Extender can auto adjust proper ACK timeout value by specifying distance of the two nodes Default distance is 10km This will be only usefully in CSMA mode TD...

Страница 36: ...low establishing PTP or PTMP connectivity with as most four remote wireless devices this feature only available under Peer to Peer CSMA mode and only devices with the same SSID can communicate Select...

Страница 37: ...Alignment Tool window will popup Set the target RSSI e g 70dBm and click Start button Wait about 5 seconds the antenna alignment starts and performs alignment every one second Fix the local antenna an...

Страница 38: ...y 50 100 sec 50 60 50 sec 60 70 5 sec 70 80 2 sec 80 90 1 sec 90 No beep sound Link Test Under Base Station CPE or Peer to Peer TDMA mode when Antenna Alignment Tool is not available Link Test provide...

Страница 39: ...Chapter 4 Advanced Settings Page 39 Figure 27 Link Test...

Страница 40: ...d stations Besides link aggregation also provides load balancing Open Basic in System Link Aggregation is as below Figure 28 Link Aggregation Full Duplex Two Channels Normally the wireless module in R...

Страница 41: ...eless Super Mode is as below Figure 29 Super Mode Fast Frame By utilizing frame aggregation and timing modifications it increases throughput via transmitting more data per frame and removing inter fra...

Страница 42: ...vironment and data traffic flow Wireless Security Settings To prevent unauthorized radios from accessing data transmitting over the connectivity R2 Extender provides you with rock solid security setti...

Страница 43: ...nd the passphrase is required WPA PSK WPA2 PSK It provides options of WPA TKIP or WPA2 AES encryption for the client If it is selected the data encryption can only be TKIP AES and the passphrase is re...

Страница 44: ...This function is available only under Base Station and Peer to Peer TDMA modes Open Access Control in Wireless as below check Turn Access Control On to enable this function Figure 31 Access Control Av...

Страница 45: ...playing a central role in the network in providing the capabilities of authenticating authorizing accounting auditing alarming and etc It allows an organization to maintain user profiles in a central...

Страница 46: ...s Server Shared Secret This secret which is composed of no more than 31 characters is shared by the R2 Extender and RADIUS during authentication Advanced WPA 802 1X Parameters Re authentication Time S...

Страница 47: ...System to check the basic information of R2 Extender which is read only Figure 33 Basic Information View Ethernet Statistics Open Ethernet Status in Status to check the data packets received on and t...

Страница 48: ...e 48 Figure 34 Ethernet Statistics View Wireless Statistics Open Wireless Status in Status to check the data packets received on and transmitted via wireless network Click Refresh to view current stat...

Страница 49: ...Connection Open Connection in Status to check the information of remote CPEs connected with the R2 Extender these values also help determine whether the antenna is aligned in an appropriate direction...

Страница 50: ...Chapter 5 Management Page 50 Figure 36 Connection Password From Change Password in Management you can change or default the password to manage your R2 Extender...

Страница 51: ...peat New Password fields Restore Default Password If you would like to restore the default password enter the current password first and then check Yes and click Apply to default the password The pass...

Страница 52: ...recommended PuTTY be used to login Download it from http www putty org for free The minimum system requirement for using PuTTY is Windows 95 98 ME NT 2000 XP and Vista on Intel x86 Follow the steps b...

Страница 53: ...5 Management Page 53 Figure 39 PuTTY Configuration 1 From Connection in the left menu bar click SSH select 2 as Preferred SSH protocol version make 3DES the top position in Encryption cipher selection...

Страница 54: ...Chapter 5 Management Page 54 Figure 40 PuTTY Configuration 2 Click Open a window as below will popup Figure 41 SSH...

Страница 55: ...gement Set the SNMP parameters and obtain MIB file before remote management From Remote Management in Management set the parameters for SNMP Enable SNMP by checking Enable Specify the Read Community N...

Страница 56: ...ccord with the Internet time Make configuration in Basic from System Figure 43 Time Settings Enter the time server IP address and port respectively in Time Server and Time Server Port fields Select yo...

Страница 57: ...de firmware locally or remotely through R2 Extender s Web Figure 44 Upgrade Firmware Click Browse to select the firmware file Click Upload to load the file into the R2 Extender Wait a moment the syste...

Страница 58: ...be done by the local or remote computer Open Backup Restore Settings in Management as below Figure 45 Backup Restore Settings Backup Settings By clicking Backup a dialog box will popup Save it then th...

Страница 59: ...Restore Settings clicking Restore will eliminate all current settings and reboot your device then default settings are applied Figure 46 Restore Settings Restore factory default settings via RS 232 If...

Страница 60: ...sconnection system reboot and etc Open Event Log in Management as below Figure 47 Event Log Enable Log Enable System log or not Syslog Server IP Address Specify the IP address of the server Syslog Ser...

Страница 61: ...reboot your device from Reboot in Management as below Figure 48 Reboot Check Yes and click Apply to reboot the R2 Extender This takes a few minutes during which the device will send out the buzzing s...

Страница 62: ...he bridge does not associate with a remote bridge check whether in each device are identical Security Settings Remote bridges attempting to authenticate to your R2 Extender must support the same secur...

Страница 63: ...obstacle between units Obstacle may lead to poor signal Check the antenna height Place the unit in a high position can help to get a better communication in long distance transmission Check the polari...

Страница 64: ...Channels in 5MHz Centre Frequency Channel Frequency 149 5 745 GHz 150 5 750 GHz 151 5 755 GHz 152 5 760 GHz 153 5 765 GHz 154 5 770 GHz 155 5 775 GHz 156 5 780 GHz 157 5 785 GHz 158 5 790 GHz 159 5 79...

Страница 65: ...05 GHz 165 5 825 GHz Table 7 Channels in 40MHz Centre Frequency Channel Frequency 149 5 745GHz 157 5 785GHz 165 5 825GHz The availability of some specific channels and or operational frequency bands a...

Страница 66: ...Hex Equivalent ASCII Character Hex Equivalent ASCII Character Hex Equivalent ASCII Character Hex Equivalent 21 9 39 Q 51 i 69 22 3A R 52 j 6A 23 3B S 53 k 6B 24 3C T 54 l 6C 25 3D U 55 m 6D 26 3E V 56...

Страница 67: ...ersion devicename system name macaddr system MAC address country country region restoreFactory Default restore factory default iptype system dhcp client ipaddr system IP address netmask system network...

Страница 68: ...ion mode wireless WPA global key update condition interval wireless WPA global key update interval account account radius setting primary primary ipaddr radius IP address port radius port number secre...

Страница 69: ...putPower wireless transmit power VQoS TDM enable TDM mode or not tdm timeslice station s timeslice value fragmentationt hreshold wireless fragmentation threshold even only rtsthreshold wireless RTS CT...

Страница 70: ...d remote AP for pxp mode macaddress remote AP mac address for pxp mode bandwidth down flow width for pxp mode status remote AP status or active for pxp mode ipaddr remote AP ipaddr rssi remote AP rssi...

Страница 71: ...mote ssid in cpe mode network status wireless network status bsscanlist bs list signal level signal level dBm remoterssi remote bs and rssi wmm wmm settngs super_audio Fast_Frame settings super_video...

Страница 72: ...Appendix C SSH Settings Page 72 get set del Keyword Descriptions password system password reboot reboot system exit logout from CLI quit quit CLI...

Страница 73: ...e Springs CA 90670 Tel 1 562 926 4588 Fax 1 562 926 7885 New Jersey Business Center 98 Ford Road Suite 3 F Denville NJ 07834 USA Tel 1 973 664 0310 Fax 1 973 664 0313 Sales Product Inquiries sales zco...

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