Yur. Beat Fusion Stream
All Information and specification are subject to change without further notice
25
Warranty
WARRANTY CARD
Thank you for purchasing a YURAKU product. We hope that you will be pleased with this device. The device has
been manufactured and built to YURAKU’s highest standards. Should you nevertheless have problems with the drive
during the warranty period, please don’t hesitate to contact us. Please visit our website at www.yuraku.com.sg first,
for technical support, before you contact the Service Center.
Warranty period:
1. All major components,
like MP3-Player or Digital Photo frame
are guaranteed for 24 months from the date of
purchase.
2. All other accessory,
eg. Battery, earphones etc.
Are guaranteed for 6 month from the date of purchase
3. When the warranty period has expired the end user must meet any repair costs himself.
4. Customers who provide the Service Center with incorrect or false information will have to pay costs incurred by the
Service Center.
N.B.: If you lose your receipt, the Service Center reserves the right not to provide a warranty service. The customer
must pay any repair and administration costs himself.
Instructions for repair under warranty:
1. In the event of your device being defective, please contact the Hotline. Contact numbers are listed on this warranty
card. Our hotline will give you a claim number (RMA number) for devices that are still under warranty, and information
on what to do next. The claim number is essential for us to deal with your claim. Defective devices should be packed
carefully for shipping, preferably in the original packaging. We will not accept liability for damage in transit caused by
inappropriate or inadequate packaging. The Service Center is entitled to invoice you for any costs incurred as a
result. Please do not send any accessories, such as network cables, power adaptors, manuals, etc. Please mark the
claim number on the packaging clearly and legibly. Please note that we will not accept parcels with no postage, or
without a claim number. If the parcel is not correctly packaged you are liable for any damage or loss incurred. The
device will be repaired or replaced at our service workshop and returned to you as quickly as possible.
2. Please have to hand all the information required for speedy handling of your claim, especially contact person with
telephone number, model name and serial number or EAN code (this information can be found on the device’s rating
plate), and a clear description of the fault or problem. We also need proof of purchase in the form of a receipt to verify
your warranty claim.
3. If it is not possible to repair your defective device the Service Center can send you a replacement device of the
same value.
4. The customer must bear the inspection and shipping costs for defects that are not covered by the warranty (see
warranty exclusions), or in the event of unjustified claims (no fault detectable).
5. The defect device has to be sends to the Service Center on your own cost, during RMA Request you will be
informed about the Send-In address.
Warranty exclusions:
- Loss, direct or indirect damage.
- Damage caused by improper use of the product, fire, lightning strike, explosion, external force, storm or theft.
- Any defect caused by misuse, moisture/damp, dust, power surge, incorrect installation and improper use or
unauthorized modification/repair by a Service Center not authorized by YURAKU
- Operational wear and tear.
YURAKU Pte. Ltd. reserves the right to change the terms of the warranty at any time without prior notice.
Hotline Service: Open Mon.-Fri. 9:00-17:00
Austria
0820-500785
Belgium
00800-34448378
Cz. Republic
800-142281
Denmark
00800-34448378
France
0825-700190
France
00800-34448378
Germany
0700-46745832
Great Britain
0870-2485492
Italy
848-694692
Luxembourg 00800-34448378
Netherlands 0900-5050800
Polen
00800-4911417
Spain
902-888413
If you are unable to contact our Hotline for any reason, you can also arrange your RMA request of your device via our
Online Support Center. Please visit the website at www.digitest.de/support, where you will find a claim form (RMA),
which should be completed in full. You can also contact our Call Center at the following e-mail address:
[email protected].
