MUST READ
MUST READ
These precautions are essential and must be strictly observed.
DO NOT
pull on the power cord or refrigeration lines.
Install them in a secured position. A line set plastic
cover is recommended.
DO NOT
install the unit in places where there is
exposure to flammable materials or gas leakage.
DO NOT
use wire or circuit breakers that do not meet
electrical safety standards. Several circuits cannot
be connected to one breaker.
DO NOT
wire or open the unit while it is running.
Make sure to shut off all circuits prior to inspecting or
servicing the unit.
DO NOT
install unit in a damp laundry room or near
flammable gas. All units must be protected by
certified electrical circuit breakers and in accordance
with all safety codes.
DO NOT
use the unit in cool or dry mode for
prolonged periods where humidity is higher than 80%.
SAFETY WARNINGS
READ THESE SAFETY WARNINGS COMPLETELY PRIOR TO ANY USE.
DO NOT
install the indoor unit close to cooking
surfaces or ventilation systems. Poor placement
could inhibit peak performance.
DO NOT
blow cold air directly towards people for
extended periods. It may get you a bad cold.
DO NOT
use chemical solvents, flammable
insecticides, or abrasive materials. Clean the unit
only with a soft dry cloth or rag.
DO NOT
continue to operate the unit if there is any
abnormal odor, burning, scorching, or smoke. Stop
and disconnect the unit immediately.
DO NOT
use the system for anything other than what
it was designed for or any non-HVAC purposes. Do
not store near food, paint, or other chemicals.
DO NOT
operate the unit for prolonged periods
without refreshing ambient air. Opening a door or
window periodically will suffice.
DO NOT
draw on the power cord or refrigeration
lines. Install them in secured positions. Plastic
cover of line set is recommended.
DO NOT
blow the cold air directly towards people
for prolonged period. Otherwise, people may get
cold.
DO NOT
use smaller than enough wires. Do not
put several circuits to one breaker. Don't use
smaller than enough circuit breakers. Otherwise
power failure or fire may be caused.
DO NOT
wire or open unit while unit is running.
Sparks or fire may occur. It may cause a shock to
people.
Ground connection
Forbidden
Disconnect the plug
Imperative
IMPORTANT NOTES
P11 OF 34
P12 OF 34
* Your technician will then need to verify and confirm the problem(s) before YMGI can ship out the replacement part(s).
Inaccurate or incomplete troubleshooting or part replacement will delay the repair. YMGI technical support will only speak
with a licensed/certified technician in regards to the repair of your unit. In our experience this saves time and money for
all parties involved.
Your technician is the only person to perform any physical checking, trouble-shooting and replacing of any
defective part(s) for your units. Our factory technical support is just a help.
YMGI provided no labor warranty
on the products.
2. Unit/part repair at our workshop(s):
Due to the limitations of our technical support not being at your job site,
or your technician's experience with our product, the problem may not be resolved as quickly as would be
desired.
If the problem is still not resolved after attempts between your technician and our technical support,
you can elect to have the unit repaired at our facility. If this step is chosen:
1) YMGI will send to you the
Customer Request to Ship Products to YMGI Service Center for Inspection and Repair,
and Authorization to Charge
form.
2) You will review the form and fill all fields appropriately, sign and send back to the YMGI Group.
3) Once the form has been completed and sent back to YMGI, remove the units and ship back to YMGI.
Please make a note describing the problem and communication history, if possible. Our technicians will check the
units and find the problem(s), repair the issue(s), and ship the unit back to you following the conditions set forth in
the signed repair agreement. All unit removal and re-installation is done at your cost
and must be done by a
currently valid licensed HVAC technician.
3. Unit replacement:
Only applies to those defects reported within 30 days of original purchase date
and if all
necessary warranty paperwork had been received and approved. This option applies only if the above steps
cannot resolve the problem(s). Either indoor or outdoor unit replacement is available, based on the actual need,
at YMGI's determination.
This option shall be the last resort
, due to refrigerant and wiring considerations. All
unit removal, re-installation and shipping cost are the responsibility of the customer.
YMGI maintains the final
authority as to unit replacement. Replacement will be made with the same model only. Alternate units will be
treated as a new order.
Returning Replaced Defective Units/Parts/Accessories After Unit Repair: (
Only applies to steps 1&3 above)
1) Repack the replaced unit/ part /accessory in the box which contained the replacement part.
2) Parts can be boxed for UPS, FedEx or equivalent ground service. Units shall be secured onto the skid on which the
replacement was shipped after placing into the
package from the replacement
product.
3) Ship
all
replaced products, to YMGI-designated location. You will be charged if YMGI does not receive the replaced parts.
Standard factory warranty does not cover the cost of materials and labor that are incurred at your site.
There will be no cost for the replacement unit, if YMGI determines the defect is manufacturer related.
Replacement will be made with the same model,
only. Alternate units will be treated as a new order.
CUSTOMER SERVICE / TECHNICAL SUPPORT FROM YMGI GROUP
For questions or help with your unit, contact the original installer or service provider.
YMGI Group does not install nor physically service your unit. Your installer or service provider must check the
unit prior to contacting YMGI Group from your jobsite, in order to be helped in an efficient and timely manner.
* Factory customer service at [email protected] Tel: 1-866-833-3138x704
* Factory technical support at [email protected] Tel: 866-833-3138x703
* Fax: 1-866-377-3355
An
"YMGI Group Customer Service/Technical Support Daily Log Sheet"
will be filed in writing at our office,
for effective communication between you and YMGI Group customer service, your technician and YMGI Group
technical support. Before contacting the YMGI Group locate the IP# written at the top of your warranty registration
form. Use this IP# whenever you contact the YMGI Group.
DISTRIBUTOR AND MANUFACTURER POLICIES
* All questions concerning sales or money will be directed to the sales distributor from which you purchased the
units.
* Read and follow all policies set forth from the distributor from which you purchased your unit.
* Upon purchase and installation of the unit(s), you agree to be bounded by all policies published by both
distributors and YMGI.
* MGI Group has the final authority and supersedes other related parties (distributors, etc.) concerning all policies
regarding YMGI products.
CUSTOMER AND TECHNICIAN MUST READ
YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
