MUST READ-2
Standard factory warranty does not cover the cost of materials and labor that are incurred at your site.
There will be no cost for the replacement unit, if YMGI determines the defect is manufacturer related.
Replacement will be made with the same model,
only. Alternate units will be treated as a new order.
CUSTOMER SERVICE / TECHNICAL SUPPORT FROM YMGI GROUP
For questions or help with your unit, contact the original installer or service provider.
YMGI Group does not install nor physically service your unit. Your installer or service provider must check the
unit prior to contacting YMGI Group from your jobsite, in order to be helped in an efficient and timely manner.
* Factory customer service at [email protected] Tel: 1-866-833-3138x704
* Factory technical support at [email protected] Tel: 866-833-3138x703
* Fax: 1-866-377-3355
An
"YMGI Group Customer Service/Technical Support Daily Log Sheet"
will be filed in writing at our office,
for effective communication between you and YMGI Group customer service, your technician and YMGI Group
technical support. Before contacting the YMGI Group locate the IP# written at the top of your warranty registration
form. Use this IP# whenever you contact the YMGI Group.
DISTRIBUTOR AND MANUFACTURER POLICIES
* All questions concerning sales or money will be directed to the sales distributor from which you purchased the
units.
* Read and follow all policies set forth from the distributor from which you purchased your unit.
* Upon purchase and installation of the unit(s), you agree to be bounded by all policies published by both
distributors and YMGI.
* YMGI Group has the final authority and supersedes other related parties (distributors, etc.) concerning all
policies regarding YMGI products.
CUSTOMER AND TECHNICIAN MUST READ
1) The YMGI
Limited Product Warranty Policy
, details the eligibilities, coverage's and other explanations of the
warranty terms between YMGI group and the unit owner.
2) The YMGI
Limited Product Warranty Policy
and the
Warranty Registration Card/Form
are either included
inside the user's manual and/or installation instruction manual, or come separately in the unit packaging box/
envelope. If for any reason they are not included with your shipment, contact our sales or customer service to
request a copy (electronic or printed), prior to installation.
3) The checklist, in the
Warranty Registration Card/Form
, is for the currently licensed/ certified HVAC technician
to fill out completely, while
verifying all unit functions are operating correctly. This checklist is for the technician
to test and check all details of your unit, to verify and ensure its proper operation.
4) The technician must complete all fields in the
Warranty Registration Card/Form
, especially the unit model
and serial numbers and distributor information, and most importantly, the technician checklist.
5) Warranty Registration Card/Form
shall be mailed,
along with the original copy of the currently licensed
HVAC contractor's full installation invoice
, to YMGI Group, within 7-days after original installation, in order
for YMGI to review and process your warranty registration.
6) Keep a copy of
Warranty Registration Card/Form
for your own use in the future, to aid in any possible future
warranty claiming, any request of parts, customer service, and/or technical support.
7) YMGI reserves the right to approve or deny the warranty status based on the information reviewed.
YMGI DISCLAIMING-3 (RE: LIMITED PRODUCT WARRANTY)
Mailing address of the
Warranty Registration Card/Form:
Warranty Department, YMGI Group, POB 1559,
O'Fallon, MO 63366, USA.
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YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
Put down whatever questions you have or problems you have seen as a unit history:
No.
Date
USER NOTES
Put down whatever questions you have or problems you have seen as a unit history:
No.
Date
USER NOTES AND INSTALLATION/SERVICE/MAINTENANCE NOTES
Notes
Asked for Your Technician for Help?
Did You Ask YMGI Tech. for Help?
INSTALLATION NOTES
Original Installation Company
Name, Technician Name,
Phone & HVAC License #
Job Not Performed
by Technician
Technician Checklist
Completed Fully?
SERVICE / MAINTENANCE NOTES
No.
Date
Contents of Service / Maintenance
Technician's Company Name, Technician
Name, Phone & HVAC License #
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YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
