| Troubleshooting Methods |
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BIN Files Import URL Configuration
The following table lists the parameter you can use to configure the BIN files import URL.
Parameter
static.configuration.url
[1]
<y0000000000xx>.cfg
Description
It configures the access URL for the custom configuration files.
Note
: The file format of custom configuration file must be *.bin.
Permitted Values
URL within 511 characters
Default
Blank
Web UI
Settings
>
Configuration
>
Import Configuration
[1]If you change this parameter, the phone will reboot to make the change take effect.
Exporting All the Diagnostic Files
Yealink Teams IP Phones support three types of diagnostic files (including Pcap trace, log files (boot.log and sys.log)
and BIN configuration files) to help analyze your problem. You can export these files at a time and troubleshoot if
necessary. The file format of the exported diagnostic file is *.tar.
Procedure
1.
From the web user interface, navigate to
Settings
>
Configuration
.
2.
Click
Start
in the
Export All Diagnostic Files
field to begin capturing signal traffic.
The system log level will be automatically set to 6.
3.
Reproduce the issue.
4.
Click
Stop
in the
Export All Diagnostic Files
field to stop the capture.
5.
Click
Export
to open the file download window, and then save the diagnostic file to your local system.
A diagnostic file named allconfig.tgz is successfully exported to your local system.
Phone Status
Available information on phone status includes:
• Version information ( Firmware Version, Hardware Version, Partner APP Version, Company Portal Version and
Teams Version).
• Network status (IPv4 status or IPv6 status, and IP mode).
• Device Certificate
• Phone status(MAC address and device type)
•
Содержание Teams Series
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