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9
Placing a Call in Park
Call Park allows you to park a call (place on hold on the cloud) and then pick up the call from any
phone.
•
To park a call, press the
Park Line
soft key.
•
The Park button will start flashing red indicating a call is parked.
•
To retrieve the parked call, press the
Park Line
soft key.
If your phone isn’t equipped with a call park soft ke
y, you can use the star method.
•
To park a call that you are on, press
TRAN (Transfer) + *3
. The system will then tell you what parking
space the call will be placed into. For example, it may say “Call placed in parking spot 101.”
•
Press
TRAN
again to put the call into that parking space.
•
To retrieve this call, you simply dial
*3 + (Parking Spot Number)
, then
OK
.
Transferring a Call
While on a call, you can send it to any extension in your organization or to an external number.
•
To transfer a call to an internal line, press one of the line keys labeled on your
LCD Screen
. The
call will be a “cold” transfer, which means you cannot introduce the caller and it is
immediately sent and off your phone.
•
To transfer to an external number or extension, press the
TRAN
key, then dial in the number.
You have the option of “warm” transferring and announcing the caller to the transferred
party. When you are ready to transfer the call, press
TRAN
once again to drop off the line and
connect the two parties.
Send a Call Directly to Voicemail
•
If you need to send a call directly to voicemail, press
TRAN
(Transfer)
**
+
(Extension Number)
+
TRAN
.
For example, to transfer directly to a co-workers voicemail at extension 102 dial
TRAN ** 102 TRAN
TIP: Do not ever attempt to transfer someone to your own voicemail box. Doing so would put the caller into a menu
system to retrieve your voicemails.
Using the Phone
