Yealink T48G Скачать руководство пользователя страница 35

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Managing Queues

Queue calls will be presented with caller ID and
name of queue

Agents can use Custom Extensions (star codes) to
login, pause, and logout out of the queue

Custom Extensions are unique to each tenant.
Fuze reserves some numbers for general use
(voicemail, call monitoring, etc.)

Содержание T48G

Страница 1: ...osure agreement The software may be used or copied only in accordance with the terms of those agreements No part of this publication may be reproduced stored in a retrieval system or transmitted in an...

Страница 2: ...ning users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing withi...

Страница 3: ...color LCD touch screen This phone supports twelve line appearances The phone also has a dual color LED light and supports high definition HD voice on all audio paths speaker handset headset The Yealin...

Страница 4: ...X key cancels actions or rejects incoming calls 4...

Страница 5: ...Note DSS Keys provide a quick access to the line key screen where the desired line key can be tapped to configure it There are three types of DSS keys Line Keys Programmable Keys and Ext Keys 5...

Страница 6: ...6 Active Call Incoming Call Held Call Incoming calls will be displayed on active call screen Call duration and destination will appear on the screen for the active call Answering the incoming call wil...

Страница 7: ...ning users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing withi...

Страница 8: ...ess or the Send green key Press the Headset button then tap the line key Press the Speakerphone button It is also possible to lift the handset after entering the number to initiate the call To make ca...

Страница 9: ...g up the handset Tapping the soft key Pressing the Headset key Pressing the Speakerphone key To answer an incoming call while on an active call press the Answer soft key the original call is then plac...

Страница 10: ...ing To place an active call on hold or mute Press or tap the soft key to place call on hold Tap the soft key or press again l to resume the call Press during call to Mute voice The LCD screen will ind...

Страница 11: ...ing along of an incoming call to a number or extension without answering the call Tap the Forward soft key when the phone is ringing Enter the number to forward the incoming call to then press or tap...

Страница 12: ...Copyright 2018 Fuze Silencing Incoming Calls Tap the Silence soft key to silence the ringer during an incoming call Phone will still display the incoming call allowing the call to be answered 12 12...

Страница 13: ...Copyright 2018 Fuze Rejecting Incoming Calls Tap the Reject soft key to send calls directly to voicemail Rejected calls will be displayed in History accessed from the Idle Screen Display 13 13...

Страница 14: ...laced calls The screen display will show all call records Tap or to turn pages Press or to alternatively switch pages Tap Missed Calls Placed Calls Received Calls or Forwarded Calls to view entries Ta...

Страница 15: ...e soft key to complete transfer There is the option of speaking with the party to which the call will be transferred or to transfer after hearing the ring back tone To transfer a call from your device...

Страница 16: ...ey While performing a transfer the caller will be placed on hold Enter the number to transfer the call to Tap the soft key immediately to complete the transfer With an unattended transfer the original...

Страница 17: ...ll with two other people Tap the I soft key while on an active call Enter the number of the second party then press or tap the Conference green key Screen display will show first party on hold Press t...

Страница 18: ...Calls 18 When a conference call is placed on hold all participants are on hold No one in a held conference call can hear other participants Press or tap the soft key to place participants on hold Tap...

Страница 20: ...eparate call lines Tap the extension of either party to toggle between calls Tap the soft key to speak privately with the selected party Tap soft key to end call with the selected party then to speak...

Страница 21: ...ence Call Managing a conference call is performed from within the screen display Tap to allow participant to listen but not speak Tap to remove participant from the conference call Tap to mute the con...

Страница 23: ...are three types of call forwarding Always Forward forwards all incoming calls Busy Forward forwards calls that arrive when already in a call No Answer Forward forwards all unanswered incoming calls En...

Страница 24: ...ing users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing within...

Страница 25: ...ndicator Displaying a message on the screen 25 When receiving a message phone will also play a notification tone View soft key holds an itemized list of voicemail where a Connect soft key can be used...

Страница 26: ...ing users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing within...

Страница 27: ...rching for a Contact Within the Contact Directory Tap the icon Tap and enter criteria in field Tap next to the contact to dial that contact Tap i It is possible to search by first and last name or by...

Страница 28: ...Copyright 2018 Fuze Adding a Contact Tap the icon Tap and enter criteria in field Tap to accept new contact The newly added contact will be saved in the local directory for the phone 28 28...

Страница 29: ...diting a Contact Tap the icon Tap to locate contact to edit Tap the icon to access editing screen Tap to remove contact from selected directory If deleting confirmation will be asked for if contact sh...

Страница 30: ...ing users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing within...

Страница 31: ...nds all incoming calls to voicemail Tap the DND icon The icon on the status bar indicates that DND is enabled While on DND there will be no visual indication that a call is being received other than s...

Страница 32: ...peed Dial Tap and hold the desired line Tap the Type dropdown menu Select Speed Dial Tap the Label field and enter the contact name by using the dial pad Tap Value to enter the contact s extension Tap...

Страница 33: ...uze Understanding Buddy Lists A buddy list is a list of speed dial users whose status can be monitored from the phone Indicates that the person is currently available Indicates the person is currently...

Страница 34: ...34 Press the icon on an available parking space to park an active call Press the icon to retrieve a parked call from the appropriate parking space Parking spaces in use will have a red icon while thos...

Страница 35: ...e presented with caller ID and name of queue Agents can use Custom Extensions star codes to login pause and logout out of the queue Custom Extensions are unique to each tenant Fuze reserves some numbe...

Страница 36: ...ing users should have a basic understanding of Overview of the Yealink T48G Call features including placing receiving and managing calls Setting up and accessing voicemail Searching and editing within...

Страница 37: ...to voicemail 3 In order to transfer a call a call must first be answered 4 Added contacts are only added to the Phone directory 5 The Message Center can only be accessed by dialing 123 6 In Contact D...

Страница 38: ...Thank You 38...

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