Device Manual
Device Maintenance
Replacing the Ba`ery
Rechargeable ba`eries have a limited number of charge cycles and may eventually need to be
replaced. The device ba`ery is not user replaceable; it can only be replaced by your device service
provider.
Having said this, the ba`ery in the device should maintain its ability to charge to at least 90% of
capacity through 1000 charge cycles. This means that if you charged the unit every day (unlikely) the
ba`ery would need to be replaced every 3 years. If you charged the device once a week, it would
need the ba`ery replacing once every 10 years. RealisFcally, you do not need to worry about this.
Cleaning
To clean your Device, unplug all cables and turn off. Then use a soh, slightly damp cloth to clean any
dirt.
Do not use alcohol or abrasive substances to clean your device.
Fault Finding and Support
TroubleshooFng
If something isn’t working correctly, you should first ensure the unit is powered, and any in the
circuit are good. You can also do a hardware reset the device by swiping the reset magnet all the
way around the outside edge of the unit. The unit will beep aher about 10 seconds, and will then be
reset.
If neither of the above work, then please get in touch with the helpdesk, using the details below.
Helpdesk and Support Details
For assistance, please contact the Rock Seven support team by emailing [email protected] - it
would greatly help us if you provided the following informaFon:
• Name and contact number
• Serial number of the Device (see serial number label)
• Symptoms of the fault
• History of acFon taken to a`empt to recFfy the fault
Please remember that the more informaFon you can give us, the be`er we’ll be able to help you. A
simple ‘it doesn’t work’ isn’t enough - please be as descripFve as you can, and we can then get you
up and running again as quickly as possible.
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