6
Warranty Information
Free Warranty Period and Scope
Warranty Period
This product is warranted for twelve months after being delivered to Yaskawa's customer or
if applicable eighteen months from the date of shipment from Yaskawa's factory, whichever
comes first.
Scope of Warranty
Inspections
Periodic inspections must be conducted by the customer. However, upon request, Yaskawa
or one of Yaskawa's Service Centers can inspect the product for a fee. In this case, if after
conferring with the customer, a Yaskawa product is found to be defective due to Yaskawa
workmanship or materials and the defect occurs during the warranty period, then this fee
will be waived and the problem remedied free of charge.
Repairs
If a Yaskawa product is found to be defective due to Yaskawa workmanship or materials and
the defect occurs during the warranty period, Yaskawa will provide a replacement, repair the
defective product, and provide shipping to and from the site free of charge.
However, if the Yaskawa Authorized Service Center determines that the problem with a
Yaskawa product is not due to defects in Yaskawa's workmanship or materials, then the cus-
tomer will be responsible for the cost of any necessary repairs. Some problems that are out-
side the scope of this warranty are:
• Problems due to improper maintenance or handling, carelessness, or other reasons where
the customer is determined to be responsible.
• Problems due to additions or modifications made to a Yaskawa product without
Yaskawa's understanding.
• Problems due to the use of a Yaskawa product under conditions that do not meet the rec-
ommended specifications.
• Problems caused by natural disaster or fire.
• Or other problems not due to defects in Yaskawa workmanship or materials.
Warranty service is only applicable within Japan.
However, after-sales service is available for customers outside of Japan for a reasonable fee.
Contact your local Yaskawa representative for more information.
Exceptions
Any inconvenience to the customer or damage to non-Yaskawa products due to Yaskawa's
defective products whether within or outside the warranty period are NOT covered by this
warranty.
