TROUBLESHOOTING
21
En
English
Network
Problem
Cause
What to Do
Network functionality cannot be
used.
Network information (IP address) has not been
obtained correctly.
Enable the DHCP server function of your
router.
Can’t connect to the wireless LAN
router (access point).
MAC address filtering is enabled on the
wireless LAN router (access point).
Connection is not possible if MAC address
filtering is enabled. Change the settings of the
wireless LAN router (access point) so that
connection can occur.
Can’t connect to the internet via
the wireless LAN router (access
point).
The wireless LAN router (access point) is
powered-off.
Power-on the wireless LAN router (access
point).
The wireless LAN router (access point) and
this unit are too far apart.
Locate the wireless LAN router (access point)
and this unit closer together.
There is an obstacle between the wireless LAN
router (access point) and this unit.
Locate the wireless LAN router (access point)
and this unit where there is no obstacle
between them.
This unit is not detected by the
MusicCast CONTROLLER app.
This unit and the mobile device are not
connected to the same network.
Check the network connections and the router
settings, and connect them to the same
network.
The wireless network cannot be
found.
A device that generates electromagnetic
radiation (such as a microwave oven or radio
equipment) is located nearby.
If using this unit with a wireless connection, do
not use it near a device that generates
electromagnetic radiation.
Access to the network is being restricted by the
firewall settings of the wireless LAN router
(access point).
Check the firewall settings of the wireless LAN
router (access point).
Can’t make connection settings
using the MusicCast
CONTROLLER app.
The mobile device is not connected to the
wireless LAN router (access point).
Connect the mobile device to the wireless LAN
router, and then use the MusicCast
CONTROLLER app to make settings.
You’re using a router that has multi-SSID
support.
The router’s network separation function might
be making it impossible to access this unit.
When connecting a mobile device, use an SSID
that allows access to this unit (try connecting to
the primary SSID).
Failed to update the firmware via
the network.
The state of the network connection is not
good.
Wait a while, and then try updating again.
Can’t connect with the Pairing
Master.
The Pairing Master is not a MusicCast
Surround/Stereo compatible device.
Use a MusicCast Surround/Stereo compatible
device, or a device that allows analog
connections.
The connection is not correct. Alternatively,
the connection is faulty.
After initializing this unit, check that the
Pairing Master is a MusicCast Surround/Stereo
compatible unit, and then connect again.
Pairing with another device has already been
registered.
Cancel the registered pairing with that device,
and make the registration settings again.
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