P/N
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Rev D
YRL LTSINSTL FUL
27
Programming Troubleshooting
Symptom
Suggested Action
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Lock operates to allow
access, but will not
automatically re-lock.
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* When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface (UI); it
is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
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Yale keypad becomes active when the Yale logo is pressed.
Verify contact with the logo.
If keypad numbers are visible, check to see if they
respond when pressed.
Check batteries are installed and oriented correctly (polarity)
in battery case.
Check batteries are in good condition; replace batteries* if
batteries are dead.
Check to see if keypad cable is fully connected and is
not pinched.
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Apply a 9V battery to terminals below the keypad for
backup power option.
Batteries may not have enough power. Replace batteries*.
Check that the cable is firmly connected to the interior lock.
Check to see if Auto Re-lock is enabled.
Disable Auto Re-lock to lock the door (manually).
If low battery indicator is lit, change batteries*.
Entry codes must consist of 4 to 8 digits.
The same entry code cannot be used for multiple users.
Management of entry codes is set by the authority of the
Master Code, which is set first. Contact the Master user.
Entry codes must be entered within 5 seconds (while
keypad is active) or process will have to be restarted.
Check
or gear
cannot be used as part of the entry code.
All Code Lockout Mode is enabled. Only the Master Entry
Code can enable/disable All Code Lockout Mode.
Contact the Master user.
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Check to see if the lock is set to All Code Lockout Mode.
Setting/managing All Code Lockout Mode is done through
Master Entry Code only. Contact Master user.
Check to see if Volume is set to Silent (see Feature #4).
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The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the check key.
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Verify entered code is a valid, previously programmed,
4 to 8 digit code.
