XtendLan XL series, Руководство пользователя

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Appendix D: FAQ
1. Forget Password
Answer:
【
RESET
】
on the IP Camera back, press it to retrieve all parameter to
default (Factory Setting).Both the default user name and password are admin.
Note:
Please don’t press 【 RESET 】 button if you are not a professional operator. After
reset, all parameters will be restored to factory settings except for the MAC address.
2. IP camera audio/video function fails after abnormalities or abnormal power cut
occur during upgrade, core edition is V4.0.0.0 (Backup file)
Solution: Connect the power cord and network cable of IP camera and press on
RESET button, then, release it after 10 seconds. System will run the back-up program
automatically. Upgrade system after enter into the back-up program. When upgrade
completes, the IP camera will work normally. The back-up program offers only upgrade
and parameter setup functions, audio and video functions are not available.
3. No image in IE Browser
Reason: Haven’t installed ActiveX.
Answer: You need to install ActiveX Control when you visit IP Camera for the first
time.
Click “file” to download ocx. Click
【
Run
】
or
【
Save
】
to download ActiveX when
a new dialogue box appears. After download it, double-click the downloaded file
“xdview.exe” to install ActiveX. When “Install OK!” appears, installation is done.
4. Why failed to login IP Camera after upgrade through IE Browser?
Answer: Delete the cooks of IE. Follow these steps: Click Tool->Internet
options->Internet temporary file->Delete to delete all offline contents. Confirm and
restart IE to login IP Camera.
5. Why the image is not fluent?
Reason 1: The video frame rate is too low
Answer: Improve the video frame rate
Reason 2: Many users are viewing the image
Answer: Close some clients or reduce the compression bit rate.
Reason 3: The bandwidth is too low
Answer: Reduce the video frame rate or video compression bit rate
6. Can’t visit IP Camera via IE browser.
Reason 1: Network is disconnected
Answer: If it is an error of network connection, do the following steps: Connect PC
to network to test whether they work normally. Check whether there is cable failure or
network failure caused by PC virus until PCs can be connected with the command of
Ping.
Reason 2: IP Address was occupied by other device
Answer: Cut off the connection of IP Camera and network and connect IP Camera
to PC directly, and then set IP address again according to recommendatory operation.