Chapter 6 Frequent ask questions
1, Failure to control PTZ
It is possible that the camera and equipment are not connected through RS485
port, or the wrong configuration of the decoder.
2
，
certain individual channel picture is un-normal
Please check whether the video cable is well connected with the camera and the
Embedded DVS
3
，
Possible reasons which can cause the failure of upgrading
Failure of the network, IP address error in the FTP host computer, FTP service is
not been booted by PC, the path to upgrade is incorrect, no permission (usually
happened when to upgrade through client-end.)
If the above information cannot meet your demand, please not hesitate to contact
the provider.
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