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Appendix E Troubleshooting

Failure

Possible reasons

After plugging in power, turning on the power switch,
“POWER” light in front Panel does not turn on, and fan
does not work.

1) Power cable is broken.
2) Power supply is broken.

After plugging in power, turning on the power switch,
“POWER” light in front panel turn to green while fan does
not work.

1) Front panel cable is broken.
2) Fan

broken.

After plugging in power, turning on switch, “POWER”
light turn to green, the indicator lights in the panel turn on
at the same time, but fan does not work.

The ATX plug in main board is
not well plugged in.

DVR continuously reboots after start up, and makes a
sound like “di” every 10 seconds.

1) Upgrade the wrong firmware
2) Compression board has

problems.

3) Main board has problems.

There are no images in the monitor connected with VOUT
after DVR is started.

1) The cable connected with the

monitor is broken.

2) Real board of DVR has

problems.

3) Main board of DVR has

problems.

Cannot find the hard disk in reboot process.

1) Hard disk cable is broken.
2) The power cable of hard disk

is not connected.

3) Hard

disk

broken.

DVR can not control PTZ through RS-485 port.

1) RS-485 cable is not

connected correctly or
broken.

2) PTZ parameters error.
3) RS-485 port of DVR is

broken.

Client software can not view DVR live image.

1) Network

error.

2) Connect wrong DVR (wrong

IP, port number, username or
password, ect).

3) Old player SDK (playm4.dll)

Notes:

1) Place the DVR in well ventilated space so that it operates within the allowed range of
temperature and humidity as in specification.

Содержание DVR-470BFV

Страница 1: ...DVR 470BFV DVR 870BFV Net Video Digital Recorder User s Guide...

Страница 2: ...r name and password 20 4 4 PTZ Control 22 4 5 Manual Record 25 4 6 Playback 26 4 7 Backup Recorded Files 30 4 8 Shut Down DVR 32 Chapter5 Parameters Setup Guide 33 5 1 Administrator and Password 33 5...

Страница 3: ...ction 85 1 in the preview interface 85 2 PTZ interface 85 3 Channel name or OSD position configuration interface 85 4 Area configure interface 85 5 Test input interface 85 6 Playlist interface 86 7 Us...

Страница 4: ...ver DVS It can work stand alone also be used to build a powerful surveillance network widely used in bank telecommunication transportation factories warehouse irrigation etc 1 2 Features Compression H...

Страница 5: ...pport playback fast slow pause forward backward frame by frame etc Use define preview layout Support one channel playback Network function Support TCP UTP RTP Multicast DHCP etc Support ADSL PPPoE dia...

Страница 6: ...has not HDD when leaving factory Based on the record schedule you can calculate the total capacity you need refer to Appendix A Please ask the specialist to disassembly the DVR and install HDD Instal...

Страница 7: ...r panel Notice Please refer to real product for different model DVR 470BFV 1 Video in 2 Video out 3 VGA interface 4 Alarm out 5 RS485 T T R R 6 Power switch 7 USB interface 8 Audio in 9 Audio out 10 U...

Страница 8: ...ansmitting 3 Numeric Keys Input number lower case upper case character and symbols Function Keys MENU 2 3 ESC EDIT PLAY REC 1 Switch preview mode into menu 2 Brush control short key WIPER 3 Press MENU...

Страница 9: ...r case and symbol 2 FOCUS in PTZ control 3 In preview mode display or hide the channel status bar Switch between numeric keys and function keys 4 Control Keys Direction Keys ENTER Composed of and 1 Me...

Страница 10: ...t panel 10 MENU Same as MENU key of front panel 11 PREV Same as PREV key of front panel 12 Direction Keys ENTER Same as direction keys and enter key of front panel 13 PTZ Same PTZ key of front panel 1...

Страница 11: ...s on pres s DEV key again the STATUS lamp will be turned off The IR controller can not control this DVR Switch the DVR off When IR controller status is on press POWER key for several seconds the DVR w...

Страница 12: ...to camera Recording Overwrite Stop recording Select camera Stream type Resolution Frame rate Bit rate Enable Rec Schedule PreRec time PostRec time Copy to camera Network DVR IP address DVR port Sub n...

Страница 13: ...ter into playback menu a Press REC short key to enter into manual record menu a Press PTZ short key to enter into PTZ control interface Notes You must input user name and password The default user nam...

Страница 14: ...options means enable and means disable You can use ENTER or EDIT key to switch over 2 List Box Provide more than 2 options However only one of them can be selected After pressing EDIT you can use and...

Страница 15: ...nfirm to save parameters and return to parent menu Press Cancel button to cancel and return to parent menu The button in grey means it can be operated only after it is enabled How to exit menu Press P...

Страница 16: ...f screen the input status is appeared Here it means you can press numeric keys to input digital number Press A key to change input methods You can select number Uppercase Lowercase or Symbol Uppercase...

Страница 17: ...it means that the DSP is initialized error please contact administrator at once The second line represents HDD initialization If the HDD icon is it means the corresponding HDD is not installed or not...

Страница 18: ...atus Form 4 1 Camera record status Icon Icon Color Status Description White No video signal Yellow Video input Pink Manual recording Green Real time recording Blue Motion detect recording Red External...

Страница 19: ...ampering alarm Pink Motion External alarm Green No alarm Blue Motion alarm Red External alarm Press numeric keys to switch over individual camera preview For example press 2 key to preview 2nd camera...

Страница 20: ...admin and password is 12345 The administrator s name can not be modified while the password can be modified The administrator can create 15 users and define their user rights Login Login dialog is fol...

Страница 21: ...nter into the main menu As Following pictures shows Fig 4 4 Input password Fig 4 5 Main menu Step 2 Select the objective user name by using then move the Active Frame to Password icon by using keys As...

Страница 22: ...sfully Move the Active Frame to Confirm button press ENTER key If the password is modified successfully you will turn to the main menu Or an error dialog will be pop up You can repeat step 3 to modify...

Страница 23: ...e press 2 key to select the second camera PTZ After you select the camera PTZ you can use the control keys to control PTZ PTZ control keys description Direction control keys ZOOM control keys ZOOM ZOO...

Страница 24: ...nt position Note The PTZ preset number is set already Please refer to PTZ menu for preset setup V2 1 firmware can support 128 preset at most Start Stop auto in PTZ control mode In PTZ control mode pre...

Страница 25: ...scription Fig 4 8 Manual record interface Manual record interface has following parts channel number channel status start stop record start all and stop all buttons Channel List the channel number tha...

Страница 26: ...must have Playback right Playback interface In preview mode press PLAY key in the pop up login dialog select username and input correct password you can enter into Playback interface In menu mode pre...

Страница 27: ...ll only display 8 files If the matched files are more than 8 you can select page to list other files 500 pages 4000 files can be searched in one time You can use numeric keys or keys to select page Fi...

Страница 28: ...ESC Note When DVR is busy if you select high play speed maybe there is difference for actual play speed Exit playback In playback interface press ESC key to enter into preview mode In playback interf...

Страница 29: ...ound Click this button to start copy the segment click it again to stop Click this button to hide the control bar right click your mouse and select display to display the control bar Click this button...

Страница 30: ...log will display the backup status If backup device is not connected correctly or DVR do not detect the backup device an exception dialog will be pop up Please ask administrator for more information B...

Страница 31: ...the interface of playback the files or playback by time 2 Press EDIT key to start selecting the current playback image and press EDIT again to stop selecting This segment is selected 3 You can repeat...

Страница 32: ...4 8 Shut Down DVR Note You can only turn off the power directly 32...

Страница 33: ...larm sensor type a View tampering alarm schedule a Video lost alarm schedule a Motion detection alarm schedule a External alarm schedule a Alarm output schedule 5 1Administrator and Password When DVR...

Страница 34: ...Fig 5 1 Enter into user menu Move Active Frame to User icon press ENTER key to enter into User Management menu Shown as fig 5 2 34...

Страница 35: ...you finish inputting password press ENTER key to exit Move Active Frame to Verify password edit box input the verify password Move Active Frame to Confirm button and press ENTER if password and verif...

Страница 36: ...enu as fig 5 4 Please refer to chapter 5 1 Step 2 Add new user name Fig 5 4 user management In the User Management menu move Active Frame to Add button and press ENTER in the pop up dialog input the n...

Страница 37: ...input the new password Step 3 Setup the rights for new user The new added user has not any operational rights You must setup rights for him In the users list box of User Management menu use keys to se...

Страница 38: ...gement menu press Confirm button the user s password and rights will be saved and return main menu If you press Cancel button the configuration will be abandoned User rights description Local Local ri...

Страница 39: ...t channel function MAC address This MAC address is not the address of DVR but the PC that will access DVR If you setup this MAC address only the PC with this MAC address can access this DVR At PC end...

Страница 40: ...name and make it into effect Press Cancel button or ESC key to abort modification Device ID When you use IR controller to operate DVR you must use device ID to select DVR The default device ID of DVR...

Страница 41: ...or press Cancel to abort modification 41...

Страница 42: ...h video input In Display menu There is a list box named Video Output Standard you can use key to select PAL or NTSC video output VGA setup There is one VGA interface at the rear panel of DVR You can u...

Страница 43: ...ra name can support 32 characters Step 3 Press ENTER key to exit edit status Move Active Frame to Confirm button press ENTER to save the modification and you can see the new camera name Press Cancel b...

Страница 44: ...des displaying system time and camera name OSD settings include System time time format time display position camera name camera name display position etc System Time In Display menu you can setup DVR...

Страница 45: ...you want Date to display move active frame to Position item on the right side of Date OSD item and press enter button Then you will see the picture below Use to adjust the position of date Shown as pi...

Страница 46: ...ct camera Please use keys to select one camera Step 3 Adjust brightness contrast saturation and hue Move Active Frame to the Adjust button on the right side of Brightness Contrast Saturation and Hue p...

Страница 47: ...After adjusting in Image Setup menu press Confirm button to save parameters and make them into effective Otherwise press Cancel button or ESC key to abort modification 47...

Страница 48: ...e small yellow pane on the upper left side For PAL camera the whole screen is divided into 22 18 panes 22 15 for NTSC you can use keys to move the yellow pane to your hope position and press EDIT key...

Страница 49: ...Here is the example for mask area function Shown as fig 5 14 Fig 5 14 Area masked Disable the mask check box means cancel the mask area 49...

Страница 50: ...High Select one of them will active Area Setup and Policy configuration Step 4 View tampering area setup Move Active Frame to Area button press ENTER key to enter into area setup interface The setup...

Страница 51: ...ut You can use and EDIT key to enable or disable them is disable and 9 is enable Step 8 Save alarm setup After your setup press Confirm button and return Image Setup interface In Image Setup menu pres...

Страница 52: ...face Shown as fig 5 16 Fig 5 16 Video signal loss handle setup Step 4 Setup alarm schedule You can setup working schedule Only when the video loss is happened in the schedule DVR will response Note Th...

Страница 53: ...u Step 7 Save all cameras If you want to setup other cameras please repeat from step2 to step 6 In Camera menu press Confirm key to save all cameras parameters Press Cancel button or ESC key to abort...

Страница 54: ...s 5 DVR will response with small motion detection Step 4 Motion area setup You must define motion areas so that DVR will response when there is motion in those areas Move Active Frame to Area button o...

Страница 55: ...red pane a Down enlarge red pane a Up shrink red pane a PTZ Set whole screen as motion area a A Clear all motion areas a ENTER Save and return Image Setup menu a ESC Cancel setup and return Image Setu...

Страница 56: ...witch to the related camera If you trigger more than one camera DVR will pop up them one by one every 10 seconds When the motion alarm is disappeared DVR will restore preview mode Step 9 Save motion a...

Страница 57: ...matically For example for 16 channels DVR if you select 4 Screen preview mode and 20 Seconds switch time DVR will cycle display 4 channels image every 20 seconds Audio preview If you enable audio prev...

Страница 58: ...e corresponding window will not display live video After you define the camera preview order you can select preview mode to meet your demand Save setup Press Confirm button to save preview properties...

Страница 59: ...R will handle it as Hard Disk Full exception please refer to chapter 5 17 for exception menu Select Camera Here all channels are listed You can use keys to select one Stream Type There are two options...

Страница 60: ...selection 10 Seconds 15 Seconds 20 Seconds 25 Seconds 30 Seconds and Max PreRecord MaxPreRecord is to save all data in PreRecord buffer The PreRecord time is related with bit rate The lower bit rate t...

Страница 61: ...Record type For Rec Type item the options are All Time Motion Detect Alarm Motion Alarm and Motion Alarm command For all day record mode only one record type can be selected Step 4 Copy to other days...

Страница 62: ...arm command Note The time periods in one day can not be repeat Step 4 Copy to other days You can repeat step2 and step3 to setup for other days Also you can copy the current day to other days Step 5 S...

Страница 63: ...e according to the sensor type Step 3 Enter into Alarm in Handling sub menu In the Alarms menu there are two options for Alarm Handling item One is Ignore and the other is Handle If you select Handle...

Страница 64: ...rm happened in the schedule DVR will response according to the handle methods Step 6 Alarm handle method You can select one or more handle method On Screen Warning Audible Warning Upload to Center and...

Страница 65: ...r 5 15 for sequence setup a Cruise Set the flag as 9 to enable cruise Please refer to chapter 5 15 for cruise setup Press Confirm button to save and return Alarms menu Press Cancel button or ESC key t...

Страница 66: ...nto effective Move Active Frame to Schedule button on right side of Alarm Out Time item press ENTER key to enter into the corresponding schedule menu Shown as fig 5 25 Fig 5 25 Alarm out schedule Step...

Страница 67: ...s menu Shown as fig 5 26 Fig 5 26 Exceptions setup Including the following handle methods Audible Warning DVR beep warning Upload to Center Send exception information to center host PC Trigger Alarm O...

Страница 68: ...etup IP address This IP address must not be conflict with other IP If there is DHCP server in network you can set the IP as 0 0 0 0 save and reboot DVR In reboot process DVR will search the DHCP serve...

Страница 69: ...s are 10M Half Dup 10M Full Dup 100M Half Dup and 100M Full Dup IP server address If DVR uses PPPoE function and get one dynamic IP address If you set DNS IP with one fixed Internet IP DVR will send s...

Страница 70: ...e PPPoE function set PPPoE flag as 9 Input PPPoE username password and verify password that ISP provided Step 6 Save parameters In Network menu press Confirm to save parameters Reboot DVR to make para...

Страница 71: ...Tc Pelco P Tc Pelco D AUTO M AUTO H ANTEN CHANGLIN DeltaDome XYM 12 ADR8060 EVI D30 DEMO SPEED DM PELCO D ST832 LC D2104 HUNTER A01 TECHYIN WEIHAN LG D MAX Panasonic KTD 348 infinova PIH 7625 LCU Den...

Страница 72: ...s ENTER you can enter into Preset setup menu Shown as fig 5 30 Fig 5 30 PTZ preset setup Add preset number You can input preset number among 1 128 in the edit box Then press Adjust button to enter int...

Страница 73: ...s among 1 16 Each sequence is made up of cruise points and each cruise point includes preset number dwell time and dwell speed Dwell time is the time staying at that preset number Dwell speed is the s...

Страница 74: ...tup Press RecCru button you will enter into PTZ control interface You can start controlling PTZ with direction keys press ENTER to save the operation track and return Cruise setup menu Press StartCru...

Страница 75: ...orePara Upgrade Hard Disk Stop Alarm Out Reboot Power Off View Log and System Info Enter into Utilities menu Shown as fig 6 1 Fig 6 1 Utilities 6 1Restore Parameters Restore factory parameters for DVR...

Страница 76: ...Press Upgrade icon in the pop up dialog you can select either FTP or USB upgrade mode Shown as fig 6 3 Fig 6 3 Upgrade If you select FTP mode you will enter into FTP Upgrade menu Fig 6 4 FTP IP setup...

Страница 77: ...ly upgrading the system will use the new firmware 6 4Hard Disk Management Check HDD work status fig 6 5 Hard Disk setup Capacity Free space Stand by or not Normal status or not Format HDD Before forma...

Страница 78: ...s fig 6 6 Fig 6 6 View log If you want to view the log based on default option just press ENTER key DVR will list all matched information Also you can select options to search By Type By Date By Type...

Страница 79: ...By Type to active Major Type and Minor Type items Step 2 For Major Type option select Alarm option For Minor Type option select one of following options All External Alarm In External Alarm Out Motion...

Страница 80: ...me and Stop Time items Step 2 Select Operation for major type and select one option for minor type Step 3 Input start time and stop time Step 4 Move Active Frame to Search Log button and press ENTER k...

Страница 81: ...6 9System Information Press System Info icon in Utilities menu you can get DVR system information Shown as fig 6 7 Fig 6 7 System information 81...

Страница 82: ...rmware The other is when the code in DVR FLASH is crashed Note Make sure that the DVR and the firmware are compatible before the upgrade 7 1FTP Server Setup You can download FTP server software throug...

Страница 83: ...pops up Input user name target Click OK Fig 7 4 username 5 In the password dialog input password target in New Password and Verify Password edit box Click OK to save and exit the dialog box Fig 7 8 P...

Страница 84: ...p server software Please refer to the client software user manual for detail information 2 Use FTP function of Upgrade sub menu in Utilities menu You need one host PC to run FTP server software and pl...

Страница 85: ...screen For SAE YAAN protocol Drag the left key Select an area to zoom in For SAE YAAN protocol Single click the left key If you selected an area for zooming in this action will save the poison as No 6...

Страница 86: ...he selected file 7 User interface Double click the left key Enter into the selected user s privileges setting interface Single click the right key Cancel the operations you did and back to previous in...

Страница 87: ...eans number of days for which the video shall be kept Step 3 According to Formula 3 to calculate total capacity accumulation qT that is needed for all channels in the DVR during scheduled video record...

Страница 88: ...nd cathode line for receiving 7 is the shared grounding line Pin definition for Standard RS 485 serial port RJ45 plug in 2 UTP network connect cable made method Material and tool One twist cable 8 pin...

Страница 89: ...corresponding relationship of the direct cable 2 Use the following method to make the cross network cable when DVR is directly connected with client end PC The corresponding relationship of cross cabl...

Страница 90: ...00 Stream type Video Video Audio Max bit rate 32Kbps 2Mbps self define HDD IDE interface 1 IDE interface support 1 IDE HDD 2000GB maximum Network interface 1 RJ45 10M 100M Self adaptive Ethernet Inter...

Страница 91: ...grade the wrong firmware 2 Compression board has problems 3 Main board has problems There are no images in the monitor connected with VOUT after DVR is started 1 The cable connected with the monitor i...

Страница 92: ...2 If the circuit board is wet dust on circuit board can cause a short circuit The circuit board plug and socket housing fan and housing should be cleaned by brushing regularly 92...

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