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What does a Xpelair Guarantee cover?
Xpelair products deliver reliable service for normal, household use in domestic settings. All Xpelair products are individually
tested before leaving the factory.
If you are a consumer and you experience a problem with your Xpelair product, which is found to be defective
due to faulty materials or workmanship within the guarantee period, this Xpelair guarantee will cover repair or -
at the discretion of Xpelair – replacement with a functionally equivalent Xpelair product.
Your product is under guarantee for 1 year from the date of purchase or the date of delivery of the product,
if later. The Xpelair guarantee is conditional upon you providing the original purchase receipt as proof of
purchase. Please therefore retain your receipt as proof of purchase. If you do experience a problem with your
Xpelair product please call the Helpline on +44 [0]344 879 3588 or visit https://www.xpelair.co.uk/support.
For ROI please email [email protected] or call +353(0)1 842 4833. We will need details of your Xpelair
product and a description of the fault which has occurred. Once we receive your information and proof of purchase we
will contact you to make the necessary arrangements.
If your Xpelair product is not covered by this Xpelair guarantee there may be a charge to repair your product. However,
we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Xpelair Guarantee?
The Xpelair guarantee does not cover any of the following:
Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring outside the guarantee period.
Normal wear and tear including parts that might wear out over time or consumables, such as filters. Any fault or damage
occurring to any pre-owned Xpelair product or to any other equipment or property. Accidental damage to your Xpelair product
or damage to your Xpelair product from external sources (for example, transit, weather, electrical outages or power surges).
Fault or damage to your Xpelair product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Xpelair’s control.
Caused by use of your Xpelair product for anything other than normal domestic household purposes in the country where it
was purchased.
Caused by any misuse, abuse or negligent use of the Xpelair product, including but not limited to any failure to use it in accordance
with the Operating Instructions supplied with the product. Caused by any failure to assemble, install clean and maintain your
Xpelair product in accordance with the Operating Instructions supplied with the product unless this was carried out by Xpelair
or its authorised dealers.
Caused by repairs or alterations to your Xpelair product not carried out by Xpelair service personnel or its authorised dealer(s).
Caused by use of any consumables or spare parts for your Xpelair product which are not Xpelair specified.
Terms and Conditions
The Xpelair guarantee is valid for 1 calendar year, from the date of purchase of your Xpelair product from a recognised retailer
in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt has been
retained and is produced as proof of purchase.
You must provide to Xpelair or its authorised agents on request the original receipt as proof of purchase and
- if required by Xpelair - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any
repair work required.
Any repair work under the Xpelair guarantee will be carried out by Xpelair or its authorised dealer(s) and any parts that are replaced
will become the property of Xpelair. Any repairs performed under the Xpelair guarantee will not extend the guarantee period.
Any replacement of your Xpelair product by Xpelair during the guarantee period will start the 1 year guarantee
period afresh from the date of delivery of the replacement Xpelair product to you. (*Please keep your original sales receipt as
proof of purchase).
The Xpelair guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not limited
to loss or damage to any other property.
The Xpelair guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by this
Xpelair guarantee.
Contact Xpelair
A brand of Glen Dimplex UK Limited, trading as Dimplex Dimplex Heating & Ventilation
If you have any questions about what the Xpelair Guarantee covers and does not cover or how to claim under the Xpelair
Guarantee, please contact us:
Glen Dimplex Heating & Ventilation, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0344 879 3588
Visit: www.xpelair.co.uk
Guarantee
