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S2400 User Manual

Queue

Queues are designed to receiving calls in a call center. A queue is like a virtual waiting

room, in which callers wait in line to talk with the available agent. Once the caller

called in S2400 and reached the queue, he/she will hear hold music and prompts,

while the queue sends out the call to the logged-in and available agents. A number of

configuration options on the queue help you to control how the incoming calls are

routed to the agents and what callers hear and do while waiting in the line.

Configure a Queue

Go to

PBX→Inbound Call Control→ Queues

to configure queues.

□ Click

to add a new Queue.

□ Click

to delete the selected queues.

□ Click to edit one queue.
□ Click to delete one queue.

Please check the Queue configuration parameters below.

1) General Settings

Table 11-1 Queue Configuration Parameters-General Settings

General Settings

Name

A name for the Queue. The name is used for identification

purpose throughout the user interface.

Number

Use this number to dial into the queue, or transfer callers to this

number to put them into the queue.

Queue Password

You can require agents to enter a password before they can

Queue Agent

Timeout

The number of seconds an agent's phone can ring before we

consider it a timeout.

Queue Max Wait

Time

The maximum number of seconds a caller can wait in a queue

before being pulled out. (0 for unlimited).

Queue Ring

Strategy

Multiple strategies are available for the queue.



RingAll:

ring all available agents simultaneously until one

answers.



LeastRecent:

ring the agent which was least recently

called.



FewestCalls:

ring the agent with the fewest completed

Содержание S2400

Страница 1: ......

Страница 2: ...sions of the CE FCC Warranty The information in this document is subject to change without notice SAHAB Technology Co makes no warranty of any kind with regard to this guide including but not limited to the implied warranties of merchantability and fitness for a particular purpose SAHAB Technology Co shall not be liable for errors contained herein nor for incidental or consequential damages in con...

Страница 3: ...ts 5 Connection of FXO Ports 5 Power Connection 5 Application Overview 7 Getting Started 8 Accessing Web GUI 8 Web Configuration Panel 9 User Management 9 Making and Receiving Calls 11 System Settings 12 Network Settings 12 Security Center 13 Security Center 13 Firewall Rules 14 IP Blacklist 16 AMI Settings 17 Alert Settings 18 Password Settings 19 Date and Time 20 Extensions 21 FXS Extensions 21 ...

Страница 4: ...c on Hold 62 Voicemail 64 Voicemail Settings 64 Voicemail to Email 65 How to Check Voicemail 66 How to Change Voicemail Greetings 67 Business Calling Features 69 Feature Code 69 Call Transfer 71 Blind Transfer 71 Attended Transfer 71 Call Pickup 71 Group Call Pickup 72 Direct Call Pick 72 Intercom 73 Spy 73 Call Parking 74 Speed Dialing 74 Auto Recording 76 Auto Recording Settings 76 SD Card Manag...

Страница 5: ...8 Status and Call Reports 89 Extension Status 89 Trunk Status 90 Network Status 91 System Info 91 Call Logs 92 Record Logs 92 System Maintenance 94 Firmware Upgrade 94 Automatic Updates 94 Upgrade through HTTP 95 Upgrade through TFTP 96 Backup and Restore 97 Reset and Reboot 97 System Logs 98 Packet Tool 99 ...

Страница 6: ...ions 8 SIP extensions and 4 SIP trunks Small Size Large Capacity Small size 440 250 44 mm 1GHz ARM A8 application processor large memory 256MB DDR RAM 256NAND Flash external SD card and high performance C64X DSP for perfect voice quality Plug and Play Ready to play out of the box with plug and play facility User friendly Configuration Manage the system via user friendly Web interface without compl...

Страница 7: ...ont Panel Figure 1 1 S2400 Front Panel Table 1 1 S2400 Front Panel LED Description LED LED Status Description FXS Ports Status Solid Green The port is idle Blinking Green There is an ongoing call on the port CO Ports Status Solid Red The port is being used Blinking Red The port is idle Table 1 2 S2400 Front Panels Port Description Port Description FXS Ports 1 24 For connection of analog phones fax...

Страница 8: ...Base TX connect one end of an RJ 45 Ethernet cable into the LAN port Console Port Used for service and maintenance Reset Button Press the reset button to restore the factory defaults Please make sure that you want to reset because once reset the previous configurations would be erased automatically Power Switch Power Inlet For connection of power supply Table 1 4 S2400 Rear Panel LED Description L...

Страница 9: ...y problem please contact your provider Table 2 1 S2400 Packing List Item Unit QTY Description S2400 PC 1 S2400 device unit Power cord PC 1 For the input of 220V AC power Network cable PC 1 Mounting ears PC 2 Screws PC 8 8 screws φ3 0 6 mm for mounting ears Grounding stud nut Pair 1 Rubber feet PC 4 Warranty card PC 1 With Serial Number printed for Repair Return Specifications and Operating Environ...

Страница 10: ...nt power junction box and effective anti grid interference measures have been taken 4 Mechanical load Please make sure that the device is placed steadily to avoid any accident that might cause damage If placed on the desktop please ensure it is horizontally placed Connect Your S2400 Connection of Ethernet Ports S2400 provides one 10 100M adaptive RJ45 Ethernet LAN port Connect one end of a network...

Страница 11: ...S2400 User Manual Please switch off the power before plugging or unplugging the cables Connection Diagram Figure 2 1 S2400 Front Panel Connection Diagram Figure 2 2 S2400 Rear Panel Connection Diagram ...

Страница 12: ...IP trunks 8 SIP extensions You will enjoy the S2400 as its easy management that you had never experienced on a traditional PBX XonTel has developed an App called Linkus for you to access your S2400 wherever you are with your smart phones which significantly increase the flexibility and mobility of your communication Figure 3 1 S2400 Application Overview ...

Страница 13: ...nterface for administrator and account user The user can manage the device by logging in the Web interface Check the factory defaults below IP address http 192 168 5 150 User Name admin Default Password xontel 1 Start the browser on PC In the address bar enter the IP address click Enter button and then you can see the Web Configuration Panel login page 2 Enter the Admin User Name and Password to l...

Страница 14: ... Web GUI to makethe changes take effect User Management S2400 supports two user types with different privileges User Privileges Administrator has the highest privilege The administrator can access all pages on S2400 Web and make all the configurations on the system Username admin Default Password xontel Extension User has the privilege to check voicemails one touch recordings auto recordings and C...

Страница 15: ...S2400 User Manual Figure 4 2 Enable Extension User Set the privileges of CDR check and Auto Recording check on Management Settings tab Figure 4 3 Management Settings ...

Страница 16: ...xtension number If IP terminals have registered to S2400 successfully users could also make internal calls using SIP extensions Default FXS extension number 601 624 Outbound calls Firstly please connect CO lines to CO ports on S2400 Then the default extensions are able to seize an available CO line to make outbound calls Users could dial digit 9 to seize a CO line first and dial the external numbe...

Страница 17: ... configure the network for S2400 Figure 5 1 LAN Settings Table 5 1 LAN Settings Items Description DHCP If this option is set as yes S2400 will act as DHCP client to get an available IP address from your local network We don t recommend enabling this as without the right IP addressyou cannot access XonTel S2400 PBX Enable SSH By using SSH you can log in to S2400 and run commands It s disabled by de...

Страница 18: ...ecommended to configure firewall and other security options on S2400 to prevent the attack fraud and the system failure or calls loss Security Center All the security settings including Firewall Service Port Settings in S2400 are displayed in Security Center Users could rapidly check and configure the relevant security settings here Firewall In the Firewall tab users could check firewall configura...

Страница 19: ...umn Figure 5 4 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria Figure 5 5 Firewall Settings ...

Страница 20: ...create oneas required Figure 5 6 Common Rules Table 5 3 Description of Common Rules Items Description Name A name for this rule e g HTTP Description Simple description for this rule E g accept the specific host to access the Web interface for configuration Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be equal to ...

Страница 21: ...l Select the protocol You can select UDP or TCP Rate The maximum packets or connections can be handled per unit time For example if you configure it as below Port 8022 Protocol TCP Rate 10 min Then it means maximum 10 TCP connections can be handled in 1 minute The 11th connection will be dropped IP Blacklist You can set some packets accept speed rules here When an IP address which hasn t been acce...

Страница 22: ...you wish AMI Settings The Asterisk Manager Interface AMI is a system monitoring and management interface provided by Asterisk It allows live monitoring of events that occur in the system as well enabling you to request that Asterisk perform some action The actions that are available are wide ranging and include things such as returning status information and originating new calls Many interesting ...

Страница 23: ... IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule WEBLOGIN Web Login Alert Notification enter the incorrect password consecutively for five times will be considered as an attack the system will limit the IP login within 10 minutes and notify the user 1 Phone Notification Settings Table 5 6 Descr...

Страница 24: ...ription Recipient s Name The recipients for the alert notification and multiple email addresses are allowed please separate them by Example jerry XonTel com jason XonTel com 456 sina com Subject The subject of the alert email Email Content Text content supports predefined variables Variable names and corresponding instructions are as follows HOSTNAME Host name LOCALIP Local IP address SOURCEIP Att...

Страница 25: ...cluding the time zone consistent with your local time Go to System System Preferences Date and Time to configure the system date and time Figure 5 13 Configuring Date Time Time Zone Select your current and correct time zone on S2400 Daylight Saving Time The option is disabled by default Enable it when necessary Automatically Synchronize with an Internet Time Server S2400 will adjust its internal c...

Страница 26: ...on FXS Extension Configuration The extension settings are divided into Account General Settings Advanced Settings Management Settings and Timer Settings 1 Account On this page users could fill in the user information including Name Telephone number Job Wechat ID and Email address If an image of the account was uploaded via the Linkus App you could see the account s image here Figure 6 1 Account In...

Страница 27: ... General Settings Table 6 2 FXS Extension Configuration General Settings Items Description Extension The numbered extension which will be associated with this particular User Phone Caller ID The Caller ID will be used when this user calls another internal extension Voicemail Enable Voicemail Enable voicemail for the user Voicemail Access PIN The voicemail password digits only for the user to acces...

Страница 28: ...usy with this feature when the extension or line becomes idle your telephone will ring automatically so you can pick up to speak with the extensionor seize the line and dial an external number Ring Out Check this option if you want to customize the ring time Ring tone will stop over the time defined Follow me Call forwarding for an extension can be configured here The administrator can configure F...

Страница 29: ...nitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure the Management settings to set the access permissions By default extension users could check voicemail one touch Recordings and configure settings of their own extensions when logging in User Web Interface If t...

Страница 30: ...ermission the permission to download auto recording files Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure 6 4 Auto Recordings Permissions for FXS Extensions 5 Timer Settings Want the phone to wake you Click Timer Settings Section set your wake up time and other options and give the alarm a name like Good ...

Страница 31: ...he Number of the Selected Extensions Click to modify the selected extensions Define the extension number starting from a number Figure 6 6 Modify Number of the Selected Ports Edit the Selected Extensions Click you can edit the selected extensions General Settings Voicemail Volume Hotline Follow me and Group Settings Edit the Selected Timers Click to set alarms for the selected extensions ...

Страница 32: ...d Email address If an image of the account was uploaded via the Linkus App you could see the account s image here Figure 6 7 Account Information Configure Linkus MobileClient Settings if you want to register this extension to the Linkus App Figure 6 8 SIP Extension Client Settings Table 6 4 SIP Extension Linkus Mobile Client Settings Items Description Enable Calling Capability in Mobile Client All...

Страница 33: ...il Once enabled the voicemail will be sent to a configured email address Email Address Email address used to receive the voicemail or Fax Note please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by othe...

Страница 34: ... If a dialed extension or a desired line is busy with this feature when the extension or line becomes idle your telephone will ring automatically so you can pick up to speak with the extensionor seize the line and dial an external number Ring Out Check this option if you want to customize the ring time Ring tone will stop over the time defined Follow me Call forwarding for an extension can be conf...

Страница 35: ... call If 500 choose normal spy it should dial 90501 to start monitoring If 500 choose whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure the Management ...

Страница 36: ...ermission the permission to download auto recording files Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure 6 10 Auto Recording Permissions 5 Timer Settings Want the phone to wake you Click Timer Settings Section set your wake up time and other options and give the alarm a name like Good morning ...

Страница 37: ...S2400 User Manual Figure 6 11 Timer Settings ...

Страница 38: ...to edit the CO lines Before configuring a CO line please make sure that the CO line is connected to S2400 CO port Click to edit the CO line CO Line Configuration Please check the CO line configuration parameters below 1 General Settings Table 7 1 CO Line General Settings General Settings Trunk Name A unique label used to identify this trunk Volume Setting Set the volume for this trunk The default ...

Страница 39: ...ive disconnection Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency Hangup Polarity Detection The call will be considered as hang up on a polarity reversal Silence Timeout Define the ring out value in seconds for this trunk 3 Answer Detection Answer Detection w...

Страница 40: ... received tone Min Ring Interval Duration Min pause between the two received tones 4 Caller ID Settings Caller ID Settings will help the system to detect Caller ID If an incoming PSTN call does not display Caller ID you need to confirm with your service provider if the line has enabled Caller ID feature If this line does support Caller ID configure these settings to solve this problem Table 7 4 CO...

Страница 41: ...eiver of a call the number that the caller dialed Table 7 5 CO Line DNIS Settings DNIS Settings Enable DNIS Tick to enable DNIS for this trunk DNIS Name Define the DINS name 6 Other Settings Table 7 6 CO Line Other Settings Other Settings Ring Detect Timeout FXO FXS signalled devices must have a timeout to determine if there was a hangup before the line was answered Rang from 1000 to 8000 Default ...

Страница 42: ... this part if it is not required Domain VoIP provider s server domain name If no domain name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the VoIP provider Authorization Name Used for SIP authentication Password The password to register to the trunk from the VoIP provider From User All outgoing calls from this SIP Trunk will use the From Use...

Страница 43: ...erver resolved by the Request URI Codecs Define the codec for this sip trunk and its priority Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider Enable SRTP Define if SRTP is enabled for this trunk Qualify Send check alive packets to the sip provider DTMF Mode Set default mode for sending DTMF of this trunk Default setting rfc4733 2 DNI...

Страница 44: ...ovider s hostname or IP address Default port 5060 Don t change this part if it is not required Maximum Channels Control the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provi...

Страница 45: ...display the associated DOD Add a DOD Fill in DOD number and choose associated extension then click to add one DOD number Add Bulk DOD Click to add DOD numbers in bulk Figure 7 3 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequence with the Begin DOD you fill in For example if the Associated Extensions are 100 101 102 103 104 105 with Begin DOD as 5500100 the corresponding DOD will b...

Страница 46: ...ed matches a pattern in more than one route only the rules with the highest priority in the route are used Note S2400 compares the number with the pattern that you have defined in your route 1 If matches it will initiate the call using the selected trunks If it does not it will compare the number with the pattern you have defined with route 2 and so on The outbound route which is in a higher posit...

Страница 47: ...Z Refers to any digit between 1 and 9 N Refers to any digit between 2 and 9 Refers to any digit in the brackets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by commas and ranges of numbers can be specified with a dash 1 3 6 8 would match the numbers 1 3 6 7 and 8 dot Wildcard Match any number of anything Used to initiate call processing as soon as it can be determined tha...

Страница 48: ...to Selected Box Figure 8 2 Outbound Route Member Trunks Seize a Line On a traditional PBX users have to seize a CO Line before dialing outside number To adapt to these users habits we retain this feature Users could seize an available CO Line by dialing a pre configured number default 9 then get a dial tone and dial the external number to call out Figure 8 3 Seize a Line also be prepended to provi...

Страница 49: ...field you will define the expected DID Number if your trunk passes DID on incoming calls Leave this blank to match calls with any or no DID info The DID number entered must match the format of the provider sending the DID You can also use a pattern match to match a range of numbers Caller ID Number Routing calls based on the caller ID number of the person that is calling Define the caller ID numbe...

Страница 50: ...alls to an extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Used to initiate call processing as soon as it can be determined that no other matches are possible Queues Route the incoming calls to a specific Queue Faxes Route the incoming faxes to a specific extension s mail address Note this function on...

Страница 51: ... FXS port selected you should connect a fax machine to this FXS port If choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you want to receive faxes with custom Email address the SMTP Settings should be configured successfully in advance If you want to receive faxes with E mail address configured in VoIP extension voicemail you should first make su...

Страница 52: ...ber you have dialed is not in service Please check the number and try again The system will then disconnect the call Go to PBX Advanced Settings Blacklistto add numbers to the blacklist You can choose to block the number for inbound outbound or both If the type is inbound then this number can t be called If the type is outbound then the extensions in S2400 can t call this number Figure 8 9 Number ...

Страница 53: ... Parameters General Settings General Settings Number S2400 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Name Set a name for the IVR Prompt Choose which recording to be played to the caller when they reach the IVR You can choose the default prompt on S2400 or choose a Custom Prompt which is uploaded or created on S2400 Repeat Count The numb...

Страница 54: ... 4 5 6 7 8 9 Timeout Invalid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Ring Group IVR Conference Room Queues Faxes Dial by Name Hangup ...

Страница 55: ... General Settings General Settings Ring Group Name Used to identify the ring group Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy Select an appropriate ring strategy for this ring group Ring All Simultaneously ring all the available extensions simultaneously Ring Sequentially ring each extension in the group one at a time Seconds to rin...

Страница 56: ...ring group Move the desired ring group members to the Selected Box Figure 10 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination Figure 10 2 Destination if No Answer ...

Страница 57: ...e check the Queue configuration parameters below 1 General Settings Table 11 1 Queue Configuration Parameters General Settings General Settings Name A name for the Queue The name is used for identification purpose throughout the user interface Number Use this number to dial into the queue or transfer callers to this number to put them into the queue Queue Password You can require agents to enter a...

Страница 58: ...to logout Figure 11 1 Agents 3 Caller Position Announcement Figure 11 2 Caller Position Announcement Table 11 2 Caller Position Announcement 4 Periodic Announcements The periodic announcement is played periodically when the caller is waiting on the line Caller Position Announcement Announce Position Whether to announce position of call in the queue or not Announce Hold Time Enabling this option ca...

Страница 59: ...11 4 Events 6 Failover Destination Define the failover action A failover occurs after the user reach the Queue max wait time 7 Others Figure 11 5 Failover Destination Figure 11 6 Queue Others Settings Table 11 5 Queue Others Settings Others Music on Hold Select the Music on Hold Prompt for this queue Leave When Empty This option controls whether callers already on hold are forced out of the queue ...

Страница 60: ...s No Ring in Use If set to No the queue will avoid sending calls to members whose devices are known to be in use Agent Announcement Announcement played to the agent prior to bringing in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry The amount of seconds the queue waits after calling all available agents before calling them again Wrap up Time The ...

Страница 61: ...oom Click to delete one Conference Room Please check the Conference configuration parameters below Table 12 1 Conference Configuration Parameters Options Description Extension Use this number to dial into the conference room Admin Admin can kick a user out and can lock the conference room PIN You can require callers to enter a password before they can enter this conference This setting is optional...

Страница 62: ...onference room Please check the options for conference IVR below Table 12 2 Conference IVR Menu Conference Administrator IVR Menu 1 Mute un mute yourself 2 Lock unlock the conference 3 Eject the last user 4 Decrease the conference volume 5 Extend the conference 6 Increase the conference volume 7 Decrease your volume 8 Exit the IVR menu 9 Increase your volume Conference Users IVR Menu 1 Mute un mut...

Страница 63: ...t in different ways Go to PBX Audio Settings System PromptsSettings to update the system prompt HTTP Auto Mode Recommended Please make sure your S2400 can access the internet before you update system prompt with this method Users could choose the desired prompts and click download to update directly without reboot Figure 13 1 Update System Prompts Auto Detection Another way is choose Download Mode...

Страница 64: ... User Manual TFTP Method If S2400 cannot access the internet please update the system prompts via TFTP Step1 Download the system prompt to your local PC Step2 Enable TFTP Server For example tftpd on Windows ...

Страница 65: ...ick Browse button choose the system prompt file of S2400 such as D fr tar gz Figure 13 3 Configure Tftpd32 Step3 Update via TFTP 1 TFTP Server fill in IP address of tftpd32 server such as 192 168 6 42 2 File Name Enter the name of voice prompt tar file name such as fr tar gz 3 3 Click to download the system prompt and update Figure 13 4 Update System Prompts TFTP Download ...

Страница 66: ...path PBX Audio Settings Custom Prompts On the Custom Prompt page you can record a new prompt or upload your audio file to N412 Record New Prompt The administrator can record custom prompts by doing the following 1 Click the button 2 Input the desired file name on the popup window and choose an extension to call for recording such as 601 3 Click The selected extension will ring and you can pickup t...

Страница 67: ...lt in S2400 you can also upload the one you want to S2400 Upload a Music on Hold Prompt Upload a custom prompt viaPBX Audio Settings Music on Hold Prompts 1 Click the 2 Click to choose the desired prompt Figure 13 7 Upload Music on Hold File 3 Click to upload the selectedprompt Note The file size must not be larger than 8 MB and the file must be WAV format GSM 6 10 8 kHz Mono 1Kb s Alaw Ulaw 8 kHz...

Страница 68: ...S2400 User Manual clicked the button the selected extension will ring Pick up the phone and listen to the music Figure 13 8 Play a Music on Hold Prompt ...

Страница 69: ...box Max Message Time Set the message maximum length of a single voicemail Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is set the caller will be prompted to press 5 before leaving a message Delete Voicemail After notification the voicemail is deleted from the server Operator Bre...

Страница 70: ...ages via email Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SSL TLS must be selected if you use Gmail or Exchange Server Voicemail to Email Voicemail is enabled for each extension on S2400 by default If there is no answer for an extension the call will be forwar...

Страница 71: ... check a specific extension s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number The password can be changed on the extension edit page You can also check other extension s voicemail on your own handset by using feature code 02 Dial 02 on your phone to enter the voicemail main menu Ente...

Страница 72: ...14 4 Login S2400 via Extension Account After login you can check voicemail on Voicemail page 3 Check Voicemail via Email If you have enabled Voicemail to Email feature you can check voicemail on your email How to Change Voicemail Greetings The default Voicemail greeting on S2400 is fine but it is rather bland and quite boring ...

Страница 73: ...ype of message you want to record 4 Press 1 to record your Unavailable Message 5 Press 2 to record your Busy Message 6 Press 3 to record your name 7 Press 4 to record your Temporary Message 8 Choose the message that you want to record press to finish the record 9 Press 1 to accept your message 10 Press 2 to listen to your message 11 Press 3 to re record your message if you don t like the previous ...

Страница 74: ...Default Code 1 A user may initiate or stop call recording by dialing the code during a call Check Extension Voicemail Default Code 2 Users could check their own voicemails by this code Voicemail for Extension Default Code Users can leave a voicemail to other extensions by dialing on their phone or the incoming call could be forwarded to an extension s voicemail directly is the default setting For ...

Страница 75: ...Default Code 6 Extension range used to park calls Default 690 699 User may park an incoming call on a designated extension at first and then pick up the call again on any other extensions Number of seconds a call can be parked for Default 60s Define the time in seconds that a call can be parked before it is recalled to the station that parked it 3 Call Forwarding Preferences Table 15 3Call Forward...

Страница 76: ...re code 3 1 Dial 3 during the call 2 Dial the called number after hearing a prompt transfer 3 Talk to the transfer recipient 4 The call will be transferred after hanging up On PBX Basic Settings General Preferences page you can set the Attended Transfer Caller ID The default display is the CallerID of the initiator For example if extension 500 makes a call to extension 501 After 501 picks up the c...

Страница 77: ...up group can be set on extension edit page Extensions that are in the same group can pick up each other s call by feature code 4 Figure 15 1 Group Extensions Direct Call Pick The default Direct Call Pickup Extension Pick up feature code is 04 It allows you to pick up a call that is made to a specific extension If you know whose phone is ringing and what is the extension number is you can pick up t...

Страница 78: ...bled the extension has the ability to monitor barge in other calls using the feature codes for each spy mode Spy Modes General spy you have the permission to use the following 3 modes Normal spy you can only hear the call but can t talk Feature code 90 Whisper spy you can hear the call and can talk with the monitored extension Feature code 91 Barge spy you can hear the call and talk with them both...

Страница 79: ...and the desired called party is at an unknown location the person who picked up the call may park the call and then use the public address system to page the desired called party to pick up the call During a conversation a person may need to go to another office for some reason for example to retrieve an important file parking the call allows this person to continue the conversation after arriving...

Страница 80: ...dial number through trunk Figure 15 2 Speed Dial To make a speed dial e g you want to call 15880246258 simply dial 991 The 99 tells S2400 that you want to use the Speed Dial and the 1 is the Speed Dial Code for destination number 15880246258 Check the Speed Dial Setting for 15880246258 on the screen above ...

Страница 81: ...to Recording feature You can choose Record Inbound calls Record Outbound calls Record Internal calls Storage Location After enabling Call recording you can choose where to store the recordings in the Network Disk or in the SD card Status shows if the SD card or Network Disk is successfully mounted to S2400 Record Inbound Prompt If Call Recording is enabled the caller will hear the preconfigured pr...

Страница 82: ... you put in or pull out your SD card If you want to clear up the SD card please check if you need to back up the files in it Figure 16 1 SD Card Management Store Recordings to Network Disk The Network Disk feature is used to extend storage space If Storage Location is set to Network Disk the call recording files created will be moved to the NetDisk Configure the Network Disk under System Storage M...

Страница 83: ... network disk can be properly configured an SMB share folder accessible from S2400 must be set up on a Windows based machine Once that has been set up please follow the steps below 1 Choose a window based computer that is always in service 2 Create a folder 3 Share this folder ...

Страница 84: ... Settings to configure the sharing settings Network Disk Settings Running Status Shows if the Net Disk is successfully mounted to S2400 Enable Yes Enable Network Disk No Disable Network Disk Net Disk Host IP Set the IP address where the recordings will be stored Net Disk Share Name The shared folder name where the recordings will be stored Net Disk Access User Name The User name used to log in the...

Страница 85: ...hared recordings Example 192 168 5 149 Figure 16 6 Check Shared Recordings How to check the Network User 1 Start Run cmd 2 Execute the command net use del there is a space behind 3 Visit the device again with the newpassword Sharing Settings Share Name The name of the folder showed on the network User Name The user name to access the files Password The password for the user name ...

Страница 86: ...fy the registry before checking the shared file 1 Start Run regedit 2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevelto 1 If LmCompatibilityLevel doesn t exit create a Dword value LmCompatibilityLevel 1 ...

Страница 87: ... adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is FCC for USA Attended Transfer Caller ID When transferring an incoming call using the attended transfer feature code or the transfer key of IP phone the Caller ID of transferee or transferer displayed on the screen of the callee The default display is the...

Страница 88: ...b server responds to HTTP and HTTPS By default users could access the Web GUI via HTTP default port 80 You can also access web via HTTPS if HTTPS is enabled Figure 17 1 Web Sever 3 Extension Preferences You can change extension preferences on this Section There are 5 types of extension range including User Extensions Ring Group Extensions Conference Extensions IVR Extensions and Queue Extensions A...

Страница 89: ...Hours Enable Office Closed Timing By dialing 81 81 is the default code on an extension will force the office time closed for the device whatever the general setting is Enable Office Timing By dialing 82 82 is the default code on an extension will force the office time to take effect for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is the default code o...

Страница 90: ...S2400 User Manual Figure 17 4 Business Days Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays ...

Страница 91: ...S2400 User Manual Figure 17 5 Holidays ...

Страница 92: ...Configuration of this section is only required when you use remote extensions Table 18 2 SIP Settings NAT NAT Settings Enable STUN Whether to enable STUN STUN Address STUN IP address STUN Port STUN port External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can specify an external host and the syst...

Страница 93: ... NAT but do not include rport in headers Allow RTP Re invite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly bypassing the system It is not always possible for the system to negotiate endpoint to endpoint media routing Codecs A codec is a compression ...

Страница 94: ...he extension status on this page Figure 19 1 Extension Status Table 19 1 Extension Status Up Down Status for FXS Extensions Up the FXS module works well Down the FXS module is broken Registered IP Status for SIP Extensions Unregistered The SIP extension is notregistered IP Port The SIP is successfully registered with theIP Example 192 168 6 142 50113 Description The extension is registered on IP 1...

Страница 95: ...le 19 2 VoIP Trunk Status Table 19 3 PSTN Trunk Status Up Down Status for CO lines Up the CO line works well Domain Name IP Display the domain name IP for the VoIP trunk IP Port display the IP address of the VoIP service provider and the SIP registryport Example 110 92 83 4 5060 Description the extension is registered on IP 192 168 6 142 and the SIP port is 5060 Provider Name Display the trunk nam...

Страница 96: ...e Disconnected there is no line connected to the port Network Status Users could check the network status under Status SystemStatus Network Status Figure 19 3 Network Status System Info The system info product type hardware version firmware version disk usage and memory usage can be viewed under Status System Status System Info Figure 19 4 System Info ...

Страница 97: ...earch The administrator can search and filter call data by specifying the call date caller callee trunk duration billing duration status communication type Delete Click to delete the chosen record Download Searched Results Click to export the filtered records to a csv file Delete Searched Results Click to delete the filtered records Record Logs Under Status System Status Reports Record Logs users ...

Страница 98: ...er callee trunk duration and communication type Play Click to play the recording file Download Click to download the chosen recording file Delete Click to delete the chosen record Download the Selected Recordings Click to download the selected recording files Delete the Selected Recordings Click to delete the selected recording files ...

Страница 99: ... and TFTP manually on S2400 Please go to System System Preferences Firmware Update to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will restore to factory default settings 2 When update the firmware please don t turn off the power Or the system will get damaged 3 If you are trying to upgrade through HTTP please make sure that your S2400 is able to visit extern...

Страница 100: ...k to ignore the new firmware Check for updates and automatically install automatically downloads and installs firmware updates without even asking A notification will be send via a pre configured email address for the send and third items of Automatic Updates Figure 20 2 Email Notification for Automatic Updates Upgrade through HTTP On the Firmware Upgrade page choose HTTP URL Step1 Enter the updat...

Страница 101: ...nfigure tftpd32 On option Current Directory click Browse button choose the firmware file BIN file upgraded patch Figure 20 4 Configure Tftpd32 Step3 Logon the S2400 s Web page and go to System System Preferences Firmware Update choose TFTP Server 1 TFTP Server fill in IP address of tftpd32 server your PC sIPaddress 2 File Name enter the name of firmware update It should be a BIN file name 3 Click ...

Страница 102: ... to restore using old package 3 Backup from an earlier version cannot be restored on S2400 of a later version Create a New Backup Click to create a new backup Upload a Backup Click to upload a backup Restore Torestore S2400 configuration data upload the backup file to S2400 and Reboot the system to take effect Please note the current configurations will be OVERWRITTEN with the backup data Figure 2...

Страница 103: ...check the system logs Figure 20 8 System Logs Enable Hardware Log Save the information of hardware up to 4 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files Tick the option the following picture shows Set the debug level and which IP address to monitor to capture the debug logs Figure 20 9 Debug Preferences ...

Страница 104: ...to capture packets for technician Integrate packet capture tool Wireshark in S2400 The Packet Tool can be found under Status Reports Packet Tool Users could specify the destination IP address and port to get the packets Figure 20 10 Packet Tool The End ...

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