26
Troubleshooting
If the device should stop working properly,
fi
rst check whether you are able to correct
the problem yourself. Otherwise you should contact the customer service department.
Do not attempt to repair a defective device yourself!
Problem
Possible cause / solution
The device does
not work.
• Is the mains plug correctly inserted into the socket?
• Is the plug socket defective? Try another mains socket.
• Check the fuse of your mains connection.
• Have you set a cooking temperature?
The food has
not been cooked
evenly.
• Have you tried to deep-fry different foods or foods of diffe-
rent sizes simultaneously? If you would like to deep-fry dif-
ferent foods, make sure that the cooking times of the foods
are similar!
• Was the cooking time too short? Extend the cooking time!
• The frying basket is over
fi
lled. Reduce the quantity of food!
You have made
chips from fresh
potatoes. The result
is not crispy.
• Use waxy potatoes. Young potatoes contain more water
and therefore take longer to cook and it is possible that they
may not go as crispy.
• The frying basket is too full, place fewer potatoes into the
device.
• The chips are cut too thick, cut them into thinner pieces.
The frying container
over
fl
ows.
• The MAX marking in the frying container was exceeded.
Remove excess oil / fat.
• The frying basket is over
fi
lled. Reduce the quantity of food!
• The food for cooking is moist or contains too much water
(for example frozen food). Remove the ice and dry the food
for cooking before you lower the frying basket very slowly.
• Mixture of different oils / fats. Dispose of the fat and then
fi
ll
the frying container with one single type of fat.
Unpleasant odours
occur.
• The oil / fat is no longer fresh. Replace the frying bath (after
no more than 12 cycles).
• The fat is unsuitable. Use vegetable fat to achieve a good
frying quality.
