Chapter 3
Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 2: Card Troubleshooting
Issue
Potential Cause
Fix
Card not found.
Card not correctly installed.
Reinstall the card following the
installation instructions.
Check if the card shows up by typing
the following Linux command:
lspci
-vd 10ee:
Card not compatible with server.
Use qualified server. For system
capabilities, see Alveo U30 Data Center
Accelerator Cards Data Sheet (
Kernel version is incompatible.
Run
uname -r
to check the kernel
version.
lspci no longer recognizes the card.
Card is overheating.
Ensure that operating ambient
conditions do not exceed specifications
and passive cards are in a system that
provides adequate airflow. For more
information about airflow
requirements, see Alveo U30 Data
Center Accelerator Cards Data Sheet
Chapter 3: Troubleshooting
UG1425 (v1.1) November 2, 2020
U30 Installation and User Guide
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