TROUBLESHOOTING
Toll Free Technical Support 1-866-942-6464( M-F 10-6 Eastern Time) or refer to
www.xgaming.com
for more frequently asked questions.
Here are some suggestions if you are experiencing problems:
• Make sure you have a functioning, working keyboard plugged into the X-Arcade™.
• Any time you connect or disconnect the product,
TURN OFF THE SYSTEM!
• Make sure all your connections are tight and secure.
• Make sure your X-Arcade’s™ serial cable is plugged into the
KEYBOARD’s PS/2 PORT
(not
mouse). And all connections are made to correct ports!
• If the keyboard lights up, and you can press
THE CAPS LOCK/NUM LOCK
and see the light flash,
and the X-Arcade’s™
LED
light is on, you should have a secure, tight connection. If not, check
and make sure everything is plugged in/powered on correctly.
• Sometimes, Windows
®
produces some unique effects by pressing the ALT button too many
times in a sequence. If this happens, make sure to disable
STICKY KEYS
™ (it will pop up if you
have a problem). Note this is a Windows issue and not an issue with the X-Arcade™
15
14
• Other use: If you still can’t get the X-Arcade™ to function, and it functions on other computers;
first try a different PS/2 Keyboard, then if that does not work, call
1-866-942-6464
for support.
NOTE:
For compatibility issues, if you test on another computer and the X-Arcade™ works, but
it has problems on your computer, you should purchase a USB Adapter. Some keyboards don’t
send enough power to the PS/2 port to run X-Arcade™
• Playing with
MAME
or emulation software. You must go to MODE 1. In the emulator’s options
menu, find controls. Select X-Arcade™. Also, email the designer of the emulator creator and ask
him to add a button configuration selection for the X-Arcade™.
MY KEYS AREN’T WORKING!
If you notice that you cannot press one button to get response, but can press two buttons at once
to generate key, your keyboard port does not send enough power to run X-Arcade™. You will need
to purchase an PS/2-USB Adapter.
I CAN’T MOVE AROUND IN THE GAME MENU!
The game you are playing may require that you use the digital control to navigate the menu. You might
be in analog mode. Change the mode of your joystick as instructed in this manual.
I AM HAVING PROBLEMS WITH MY CONTROLS STICKING
OR FREEZING ON MY GAME CONSOLE
Make sure that you DO NOT have a keyboard plugged into the X-Arcade™ while you are using your
game console. Power the system off BEFORE unplugging the keyboard. Always power the system off
when changing ANY controllers for your game system or computer.
MY KEYS SEEM TO BE PRESSING THE WRONG BUTTONS!
Move the mode selector switch to the far right, as described above. You may be in a programmed mode.
MY CONTROLLER IS TOO HEAVY
Use your handheld controller and hit the gym.
Excalibur is a heavy sword. Good luck!
