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Problem solving

XC23/XC33/XC33D User Guide

101

Calling for service

In the USA and Canada

Should you be unable to resolve a problem after using the
Problem solving section of this manual, place a call to the

XEROX

customer support center at:

1-800-TEAM-XRX (1-800-832-6979)

The customer support representative can solve many problems
over the phone. Please have the following information available
before calling:

Machine type:

(on the control panel)

Machine serial number:

(Refer to the rear of the copier for the serial number).

The purchase date from you purchase receipt
(required for warranty service).

A description of the problem.

The status code that is displayed or the problem
message (XC33D), if any.

Relocating the copier

1. If you are relocating the machine ensure the following:

Only move the machine to a floor surface of the same
level.

Do not tilt the machine more than 30 degrees from the
floor surface.

Before moving the machine unlock the four castors and
then relock the castors after placing the machine to the
new location.

2. If you need to relocate the machine to a different floor level

(example: up the stairs),

XEROX

recommends that you call:

In the United States and Canada:

1-800-TEAM-XRX (1-800-832-6979).

Our trained customer service representatives will assist in
arranging to move the machine.

Содержание XC23

Страница 1: ...Copier 8 Copier right side 10 Identifying the internal parts 11 Identifying the control panel components 12 About the copier information system 16 Message display XC23 XC33 16 Message display XC33D 17...

Страница 2: ...de 46 Photo 46 Manual 47 Auto exposure 48 Copy lighter darker 49 Original copy XC33D 50 2 1 51 2 2 52 1 2 53 1 1 54 Manual 2 sided copying 55 Job interrupt 57 How to use the added copying features 58...

Страница 3: ...33D problem solving messages 86 Status code list 87 Clearing the status codes 89 A1 A3 XC23 XC33 89 A1 A3 XC33D 91 C1 C4 C8 93 C9 95 E1 E3 96 F1 98 F9 99 Calling for service 101 Relocating the copier...

Страница 4: ...Table of contents iv XC23 XC33 XC33D User Guide NOTES...

Страница 5: ...other words a plug having a third grounding pin This plug fits into a grounding type power outlet only This is a safety feature If you cannot insert the plug into the outlet contact your electrician i...

Страница 6: ...outlet does not exceed the outlet rating Avoid viewing directly the document lights The lamps are bright and while not harmful may cause an annoying afterimage Always keep the document cover closed A...

Страница 7: ...1 800 TEAM XRX 1 800 832 6979 Aux Etats Unis et au Canada pour obtenir un affichage en Fran ais des messages du XC33D appeler le 1 800 TEAM XRX 1 800 832 6979 l ext rieur des tats Unis et du Canada v...

Страница 8: ...es are made These documents can be paper magazine photograph or book Long edge feed LEF This symbol indicates that your originals or copy paper must be placed in the long edge feed direction When the...

Страница 9: ...llel to the long edge of the paper Portrait The term refers to the orientation of the lines or type or the top of an illustration on your original as being parallel to the short edge of the paper Coll...

Страница 10: ...on For reliable copier operation and copy quality XEROX recommends the following Place your copier in a well ventilated room Ensure that the environmental conditions are Temperature 50 o F 95 o F 10 o...

Страница 11: ...ces are shown in the diagram The flooring in the new location must be adequate to support the weight of the copier and accessories and be reasonably level The new location must be well ventilated and...

Страница 12: ...e various copier components The following copier components are discussed External parts Control panel Internal parts Information system Identifying the external parts Copier Copy output tray Document...

Страница 13: ...User Guide 9 Copier ADF available on some models DADF XC33D 10 bin sorter available on some models Serial number at rear of copier Power on off switch Control panel Front cover Tray 1 Tray 2 Tray 3 T...

Страница 14: ...Getting to know your copier 10 XC23 XC33 XC33D User Guide Copier right side Document glass Bypass tray Right upper cover Right lower cover...

Страница 15: ...Getting to know your copier XC23 XC33 XC33D User Guide 11 Identifying the internal parts Toner cartridge Drum cartridge Total copy counter...

Страница 16: ...bled only on machines with the 10 bin sorter stapler Collated Select this feature to collate the output copies This feature is enabled only on machines which have the 10 bin sorter stapler option Book...

Страница 17: ...ng copy paper from tray 2 Tray 3 Select this option when using copy paper from tray 3 Tray 5 available on some models Select this option when using copy paper from tray 5 Message display This area dis...

Страница 18: ...ds Copy lighter darker buttons Press either one of these two buttons in order to have lighter or darker copies this is especially useful when your originals are colored paper or contain light or dark...

Страница 19: ...Interrupt button Press this button in order to interrupt a copy job which is currently in progress Clear button Press this button in order to clear the copy quantity Clear All button Press this butto...

Страница 20: ...antity provides you with icon information on the copier maintenance and operation It also displays status codes that assist you with fixing a copier problem If an icon becomes lit it provides status i...

Страница 21: ...r to the flashing indicator on the copier diagram The 10 bin sorter stapler is out of staples Add staples Please wait the copier is warming up Close the indicated cover Refer to the flashing indicator...

Страница 22: ...location indicators When a location indicator lights it informs you of an area that requires attention The location indicators provide information on the following items paper jams cartridge replacem...

Страница 23: ...does not respond to the Start button Copying may begin when the message Ready to Copy appears on the message display this message indicates that the copier is in the normal copy mode Automatic Clear...

Страница 24: ...When the copier is in the power saver mode simply press the Start button and the copier enters the warm up cycle For detailed information on your specific copier model refer to the appropriate copier...

Страница 25: ...the ream is partially used tightly wrap the unused portion Paper handling Do not load loose paper which has not been stored in a tightly wrapped container Do not use folded or wrinkled paper Ensure t...

Страница 26: ...setting 8 5x11in LEF 8 5x14in SEF 8 5x11in SEF 8 5x11in LEF N A Additional paper trays 5 5x8 5in SEF 5 5x8 5in LEF 11x17in SEF B4 SEF B5 LEF A5 SEF A5 LEF A3 SEF A4 SEF A4 LEF other Paper weights Opt...

Страница 27: ...11x17in A3 5 5x8 5in A5 to 11x17in A3 Paper weights 16 24lb 60 90gm 2 16 24lb 60 90gm 2 Paper capacity 30 sheets 50 sheets Copy quantity 99 max 99 max for 1 1 one sided to one sided 2 1 two sided to o...

Страница 28: ...stapler is available on some models Top bin capacity Paper size Stapled sheet capacity Paper weights 100 sheets 5 5x8 5in A5 to 10x14in B4 11x17in A3 15 sheets max 10 sheets max 16 24lb 60 90gm 2 Bin...

Страница 29: ...n the paper specifications for trays 1 2 and 3 refer to the section entitled Paper Note Each paper tray is fixed to a specific paper size To change the paper size of a tray contact in the United State...

Страница 30: ...of times that paper must be added to the tray For detailed information on the paper specifications for paper tray 5 refer to the section entitled Paper Note Paper tray 5 is available on some models N...

Страница 31: ...per specifications refer to the section entitled Paper Standard paper stock Procedure 1 Open the bypass tray door 2 Slide out the extension tray until you reach the desired paper length 3 Adjust the p...

Страница 32: ...stock must be fanned before loading it in the Bypass Tray Do not fill above the MAX line Procedure 1 Open the bypass tray door 2 Slide out the extension tray until you reach the desired paper length 3...

Страница 33: ...size tray call In the United States and Canada 1 800 TEAM XRX 1 800 832 6979 Use the following procedure in order to switch a tray Procedure Note Paper trays 1 2 and 3 are interchangeable 1 Slide out...

Страница 34: ...damage unusual weight unusual size unusual shape staples paper clips If you would like to use the ADF or DADF ensure the originals are in good condition and all the staples and paper clips have been...

Страница 35: ...over or ADF DADF 2 Place the original face down on the document glass and register it against the left rear corner of the glass 3 Close the document cover or ADF DADF Caution When copying a thick orig...

Страница 36: ...fer to the section entitled Paper See the specification chart for the ADF Procedure 1 Raise the original catch tray 2 Adjust the guide to the desired paper width 3 Place the originals face up in the A...

Страница 37: ...he specification chart for the DADF Procedure 1 Raise the original catch tray 2 Adjust the guide to the desired paper width 3 Place the originals face up in the DADF 4 Lower the original catch tray No...

Страница 38: ...the original catch tray 3 Place the stack of originals face up in the ADF DADF ensure that the stack of originals is in the SEF direction 4 Lower the original catch tray Note In order to have each co...

Страница 39: ...to the bypass tray refer to the section entitled Loading the trays and for the paper specifications refer to the section entitled Paper Procedure 1 Open the document cover or ADF DADF 2 Place the orig...

Страница 40: ...copying features Refer to the section entitled How to use the basic copying features Note When using the bypass tray the following copier features become inactive Added copying features Reduce enlarge...

Страница 41: ...the copy quantity and pressing the Start button Before pressing the Start button you can select various basic copying features that will enhance your copy jobs This section provides detailed informat...

Страница 42: ...f your choice or to have the copier automatically select the appropriate tray This feature has the following options Manual Auto Note When one of the paper size indicators below becomes lit it informs...

Страница 43: ...e Paper tray 5 is available on some models Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Paper supply button to select the desired paper tray 3 If require...

Страница 44: ...ed reduce enlarge ratio Note With this option you cannot select the reduce enlarge auto option Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Ensure the Paper supply...

Страница 45: ...w to use the basic copying features XC23 XC33 XC33D User Guide 41 Reduce enlarge Use this feature to reduce or enlarge the image on the copies This feature has the following options Auto Preset Variab...

Страница 46: ...opriate copier location 2 Press the Reduce enlarge button to 3 If required select the desired basic and or added copying features Note You cannot select the option if one of the following is selected...

Страница 47: ...oaded in the appropriate copier location 2 Press the Preset ratio button to select the desired preset ratio 3 If required select the desired basic and or added copying features Refer to the sections e...

Страница 48: ...py paper size is not a standard size Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Variable button to the desired increment Note The variable ratio is dis...

Страница 49: ...s XC23 XC33 XC33D User Guide 45 Copy density Originals may be poor in quality or printed on colored paper Use this feature to improve the copies of these documents This feature has the following optio...

Страница 50: ...ing the Copy lighter darker option If needed refer to the section entitled Copy lighter darker Photo Select the photo mode to enhance the copies of photographs magazines and newspapers Procedure 1 Ens...

Страница 51: ...as to your desired copy density Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Exposure mode button to the manual mode 3 If required select the desired bas...

Страница 52: ...his option when copying originals with a colored or dark background Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Ensure the Exposure mode is set to 3 If required s...

Страница 53: ...t of your copies Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Copy lighter darker button to the desired light or dark selection 3 If required select the...

Страница 54: ...de Original copy XC33D The XC33D copier allows you to use 1 or 2 sided originals to create either 1 or 2 sided copies This feature has the following options 2 1 two sided to one sided 2 2 two sided to...

Страница 55: ...ded copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 2 1 3 If required select the desired basic and or added copying features Refer to the sections e...

Страница 56: ...ded copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 2 2 3 If required select the desired basic and or added copying features Refer to the sections e...

Страница 57: ...our originals are loaded in the DADF 2 Press the Original copy button to 1 2 3 Enter the number of the originals 4 Press the Start button 5 If required select the desired basic and or added copying fe...

Страница 58: ...ded copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 1 1 3 If required select the desired basic and or added copying features Refer to the sections e...

Страница 59: ...iginals from the even numbered originals for example 1 3 5 2 4 6 Note The odd numbered originals and even numbered originals shown in the illustration to the left do not refer to actual page numbers w...

Страница 60: ...6 6 are on the top of the stack 8 Load the reordered copies into the same paper tray as the one used in Step 4 The copies must be face up and the bottom of the image must be placed toward the front of...

Страница 61: ...inals from the ADF DADF and place in a convenient location 3 If you are using the ADF DADF remove the copied originals from the original catch tray making sure they do not get mixed up with the uncopi...

Страница 62: ...opying features the XC23 XC33 XC33D copier also provides additional copying features you can include with your copy jobs This section provides detailed information on how to use the added copying feat...

Страница 63: ...3D User Guide 59 Special features Select this feature to access view or change the factory default settings For detailed information about each of the copier default settings and how to change them re...

Страница 64: ...this operation when you desire the sorter to automatically staple the copy sets that are sent to the sorter bins Note The auto stapling mode also requires the copier to be equipped with an ADF DADF P...

Страница 65: ...the copy job is complete 2 Do not remove the copy sets from the sorter bins 3 Press the Manual stapler button on the sorter Caution Do not remove any copy sets until the staple operation is complete...

Страница 66: ...ons entitled Paper or Technical data Note The collated feature requires the copier to be equipped with the 10 bin sorter stapler Procedure 1 Ensure your originals are placed in the ADF DADF 2 If neede...

Страница 67: ...the book or magazine face down on the document glass and register it with the spine of the book lined up with 8 5 and against the top of the glass 3 Lower the document cover or ADF DADF cover Do not...

Страница 68: ...o change the default refer to the section entitled Customizing your copier Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Margin shift button Note The bypa...

Страница 69: ...fault refer to the section entitled Customizing your copier Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Edge deletion button Note The bypass tray can no...

Страница 70: ...matic clear This default allows you to activate or deactivate the time 60 seconds it takes the copier to return to the normal copy mode after the copy cycle is complete 21 0 Deactivate 1 Activate Auto...

Страница 71: ...tisheet feeder mixed sizes This default allows you to activate or deactivate the feature of copying different size originals with the ADF or DADF 32 0 Deactivate 1 Activate Default priority tray This...

Страница 72: ...of the other special feature before exiting to the normal copy mode Program Special feature name Option Instructions on how to change the setting 20 33 Tray Default priority tray 1 Press the Special f...

Страница 73: ...ures button 2 Enter the program number 3 Press the Start button 4 Press the Paper supply button and watching the size LED select the desired original size Note When Auto is selected the select paper t...

Страница 74: ...ogram number 3 Press the Start button 4 Press 0 to deactivate or press 1 to activate 5 Press the Start button 6 Press the Special features button or the Clear all button to program the setting and exi...

Страница 75: ...es button 2 Enter the program number 3 Press the Start button 4 To change the preset value press the desired number using the keypad 0 9 5 Press the Start button 6 Press the Special features button or...

Страница 76: ...3 XC33 XC33D copier is equipped with a total copy count meter The counter allows the operator to access the total number of copies made on the copier To view the total number of copies made open the f...

Страница 77: ...cator becomes lit This occurs when the drum cartridge has approximately 5000 copies remaining You can continue to make copies until the indicator begins to flash and a J7 status code is displayed When...

Страница 78: ...e used cartridge to XEROX 6 Unpack the new drum cartridge and place on a flat surface 7 Remove the protective material Note To help prevent copy quality problems never touch the shiny surface of the d...

Страница 79: ...te For toner consumption information refer to Toner cartridge yield in this section Procedure 1 Switch the copier off 2 Open the copier front cover 3 Place a sheet of paper on top of the cover to catc...

Страница 80: ...y 10 When you have peeled the seal as far as the line position fold back the seal and remove the folded seal toward you 11 Hold the tab and push the cartridge all the way in then rotate it countercloc...

Страница 81: ...document being copied Dark backgrounds Leaving the platen cover open The number of times the copier is switched on and off Double sided copying will use more toner per ream of paper High humidity To...

Страница 82: ...pray water directly onto any part of the copier Note For copiers equipped with the ADF DADF refer to the ADF DADF belt cleaning section to clean the belt Procedure 1 Slightly dampen a soft lint free c...

Страница 83: ...r copier in the United States and Canada call XEROX SupplyNet toll at 1 800 822 2200 Procedure Note XEROX recommends that you use staples which are designed for the 10 bin sorter stapler reorder part...

Страница 84: ...s Ensure the stapler is in the correct position 8 Close the sorter stapler front cover 9 Switch the copier on 10 Position a sheet of paper along the front edge of the top bin 11 Press the Manual stapl...

Страница 85: ...r spray water directly on the belt Procedure 1 Switch the copier off 2 Slightly dampen a soft lint free cloth or paper towel with water 3 Raise the ADF DADF 4 Cover the document glass to prevent water...

Страница 86: ...th copier problems that may occur their recommended solutions and other information to assist you when solving problems The following topics are discussed Problem solving charts XC33D problem solving...

Страница 87: ...the receptacle correctly Ensure the power switch is set to the on position Check GFI Switch XC33D The message Ready to copy or Press Start to continue does not appear Ensure the power cord is plugged...

Страница 88: ...ion entitled Paper Remove a few sheets from the top and the bottom of the stack in the selected paper tray Do not leave the paper in high humidity areas for extended periods of time Paper should be ke...

Страница 89: ...e copy lighter darker button to a darker selection If needed refer to the section entitled How to use the basic copying features Copy images are partially deleted Inspect the original ensure the origi...

Страница 90: ...s attention Follow all the messages to correct the problem You can also view the status code that is associated with the copier problem by pressing the 0 button Once the status code appears you can re...

Страница 91: ...code procedure C8 Paper misfeed refer to the C8 status code procedure in the section entitled Clearing the status codes If the status code remains perform the E1 E3 status code procedure C9 Paper misf...

Страница 92: ...tled Copier care J3 The drum cartridge is not in place Open the front cover and reinstall the cartridge refer to the J7 procedure in the section entitled Copier care When the drum cartridge replacemen...

Страница 93: ...wing number for assistance In the United States and Canada 1 800 TEAM XRX 1 800 832 6979 A1 A3 XC23 XC33 A codes appear whenever the ADF has trouble feeding an original 1 Raise the original catch tray...

Страница 94: ...10 Close the ADF 11 Remove any misfed original in the ADF exit area 12 Reload the originals Note Do not reload any damaged original in the ADF Make a new copy of any damaged original 13 Ensure the ADF...

Страница 95: ...ver the DADF has trouble feeding an original 1 Open the left DADF cover 2 Remove any misfed original 3 Open the left inside cover 4 Raise the original catch tray 5 Remove all the originals 6 Lower the...

Страница 96: ...right DADF cover 13 Remove any misfed original in the DADF exit area 14 Close the right DADF cover 15 Reload the originals Note Do not reload any damaged original in the DADF Make a new copy of any da...

Страница 97: ...ront cover and remove the misfed paper 2 Close any open cover 3 Open the appropriate tray refer to the flashing indicator on the copier diagram Note For XC33D only If the tray 4 indicator is flashing...

Страница 98: ...ate left side cover refer to the flashing indicator on the copier diagram Remove any misfed paper Close any open cover Ensure the sorter is in its original position Pull back on the sorter release lev...

Страница 99: ...ve any misfed paper in the bypass tray and remove any remaining paper from the tray 2 Open the copier front cover 3 Lift up on the copier release lever and open the copier 4 If there is any misfed pap...

Страница 100: ...e of the misfed paper is accessible from the copy output tray pull the paper out toward the tray Caution The fuser area is extremely hot allow the machine to cool before removing the misfed paper 4 If...

Страница 101: ...Guide 97 6 If the misfed paper is shown in the figure to the left pull it out toward the copy output tray 7 Open the copier right upper cover or right lower cover remove any misfed paper 8 Close the c...

Страница 102: ...aper The F1 code appears when there is a feeding problem with the 10 bin sorter stapler 1 Pull back the sorter release lever then slide the sorter to the left until it stops 2 Remove any misfed paper...

Страница 103: ...or trouble with feeding paper The F9 code appears when there is a problem with the sorter stapler 1 Remove all paper from the sorter bins 2 Open the sorter stapler cover 3 Press the stapler release ha...

Страница 104: ...until it clicks Ensure the stapler is in the correct position 8 Close the sorter stapler cover 9 Position a sheet of paper along the front edge of the top bin 10 Press the Manual stapler button and e...

Страница 105: ...purchase receipt required for warranty service A description of the problem The status code that is displayed or the problem message XC33D if any Relocating the copier 1 If you are relocating the mac...

Страница 106: ...in LEF 8 5x14in SEF 8 5x11in SEF 8 5x11in LEF 5 5x8 5in SEF 5 5x8 5in LEF 11x17in SEF B4 SEF B5 LEF A5 SEF A5 LEF A4 SEF A4 LEF A3 SEF other Other for odd sized paper Copy rate XC23 XC33 XC33D 2 2 cop...

Страница 107: ...C33D XC23 XC33 with ADF XC33D with DADF XC23 XC33 with ADF and 10 bin sorter stapler XC33D with DADF and 10 bin sorter stapler 1 tray module Stand XC23 XC33 Duplex module Stand XC33D W x D x H 22 4in...

Страница 108: ...h DADF and 10 bin sorter stapler 1 tray module Stand XC23 XC33 Duplex module Stand XC33D 110 0lbs 50kg 114 4lbs 52 kg 123 2lbs 56 kg 132 0lbs 60kg 136 4lbs 62kg 158 4lbs 72kg 151 8lbs 69kg 156 2lbs 71...

Страница 109: ...to 11x17in A3 16 24lbs 60 90gm 15 sheets of 5 5x8 5in A5to 10x14in B4 16 24lbs 60 90gm 10 sheets of 11x17in A3 16 24lbs 60 90gm Bins 2 10 sheet capacity staple capacity 30 sheets of 5 5x8 5in A5 to 8...

Страница 110: ...remedy under this warranty is the repair or exchange of your copier as described herein Xerox will not be liable for any incidental or consequential damages resulting from your use of or inability to...

Страница 111: ...TO THE INSTALLATION ADDRESS TO PERFORM WARRANTY REPAIR SERVICES AND DETERMINES THE CAUSE OF THE COPIER DAMAGE OR MALFUNCTION IS NOT COVERED BY THIS LIMITED WARRANTY THE XEROX REPRESENTATIVE WILL ADVI...

Страница 112: ...exclusion may not apply to you NO OTHER WARRANTY IS MADE BY XEROX NO OTHER WARRANTY IS MADE BY XEROX ANY IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE 3 YEAR WARRANTY PERIOD AND THEREAFTER IS...

Страница 113: ...h your copier This required user maintenance includes the replacement of toner dry ink cartridges drum copy cartridges or film cartridges and clearing paper misfeeds cleaning the unit and other routin...

Страница 114: ...the Copyright Office Library of Congress Washington D C 20550 or telephone the Copyright Office at 202 707 9100 and ask for circular 21 Copying of other items may be prohibited If you have any questio...

Страница 115: ...capabilities The term of the Xerox Total Satisfaction Guarantee is three years from purchase date This Xerox Total Satisfaction Guarantee applies to Xerox equipment acquired by you from an Authorized...

Страница 116: ...capabilities The term of the Xerox Total Satisfaction Guarantee is three years from purchase date This Xerox Total Satisfaction Guarantee applies to Xerox equipment acquired by you from an Authorized...

Страница 117: ...Material safety data sheet 112 XC23 XC33 XC33D User Guide Material safety data sheet...

Страница 118: ...Material safety data sheet XC23 XC33 XC33D User Guide 113...

Страница 119: ...Material safety data sheet 114 XC23 XC33 XC33D User Guide...

Страница 120: ...l safety data sheet XC23 XC33 XC33D User Guide 115 This MSDS may not be the latest version To obtain the latest version you may call 1 800 828 6571 or visit their Web site at http ids xbs xerox com eh...

Страница 121: ...couraged to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipmen...

Страница 122: ...or any other questions you might have regarding your copier or to register your warranty by phone call in the United States and Canada 1 800 TEAM XRX 1 800 832 6979 Visit the XEROX web sites at http w...

Страница 123: ...Table of contents NOTES...

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