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Troubleshooting

WorkCentre Pro 665/685/765/785

16-3

Calling for Service

If you have an error with the machine which you are unable correct
using the tables, please contact the customer Support Center. Before
calling, please have the serial number of the machine available and
any messages that are displayed.

Contact the support center at the following telephone number:

USA - 1-800-821-2797

Canada - 1-800-939-3768

Europe - Refer to the Warranty Pack provided with your machine for
your support centre telephone number.

South America and the rest of the world - Please contact your
local service provider.

Error Messages and Codes

If an abnormal condition arises in the machine or an incorrect
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.

Error Message

Probable Cause

Corrective Action

Device error XX

Hardware device error
occurred. "xx" is an error
code which identifies the
cause of error. This error
shows that the terminal does
not work any more. See
device error code table.

Turn off the power and turn on
the power again. If the same
problem continues, call the
service representative.

Network disabled

Network related PWB
(Network adapter board or
NIC) is out of order. Network
related features do not work.

Confirm the Network adapter
board and NIC are installed
properly.

PCL disabled

PCL board is out of order.
PCL printing does not work.

Confirm PCL board is
installed properly.

Scanner quality low

Scanning illumination (LED)
area is broken or scanner
block is dirty.

Confirm LED block and
replace it if LED does not
come on properly. if LED light
comes on properly, clean the
glass and shading plate.

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Содержание WorkCentre Pro 765

Страница 1: ...XEROX WorkCentre Pro 665 685 765 785 System Administrator s Guide...

Страница 2: ...ks of other companies are also acknowledged Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafte...

Страница 3: ...Machine 2 1 Using the Menu Mode 2 1 Keys used in Menu Mode Operation 2 2 Menu Flow Map 2 4 Character Entries 2 7 Keys used to Enter Characters 2 7 Character Code Table 2 8 Entering Characters 2 9 Cor...

Страница 4: ...rect ECM Default Setting 2 40 Long Original Setting 2 41 Bypass Tray Paper Size Setting 2 42 Redial Count and Interval Setting 2 43 Receive Interval 2 45 Resolution and Contrast Setting 2 46 Power Sav...

Страница 5: ...Memory 3 8 Secure Receive 3 9 Automatic Secure Receive Setup 3 9 Manual Secure Receive 3 13 Printing the Stored Document in Secure Receive Mode 3 14 Discard Extra Setting 3 15 Chapter 4 Dialing Method...

Страница 6: ...ion 5 10 Charge Codes 5 11 Cover Sheet 5 12 Cover Sheet Setup 5 13 Sending a Document with a Cover Sheet 5 14 Batching 5 16 Confirming a Transmission 5 17 One Time Fax Options 5 18 Number of Pages 5 1...

Страница 7: ...obs 6 5 Chapter 7 Polling 7 1 Polling Communications 7 1 Storing a Document to be Polled 7 2 Storing a Document to be Polled in a Poll once Box 7 3 Storing a Document to be Polled in a Multi poll Box...

Страница 8: ...an ITU T Sub Address 8 15 Transmitting a Document to an ITU T Sub Address 8 16 Polling a Document Using a Sub Address 8 17 Chapter 9 Reports 9 1 Setting Up Reports and Lists 9 1 Activity Report Setup...

Страница 9: ...ity 13 1 Chapter 14 Internet FAX Functionality 14 1 Chapter 15 Using the ControlCentre 15 1 Setting up the WorkCentre 15 2 Setting the Machine Defaults 15 2 Setting up the Telephone Lines 15 3 Using t...

Страница 10: ...ividual Fax Number to a One Touch Key 15 12 Assigning a Speed Dial or Group Dial Number to a One Touch Key15 14 Editing a One Touch Key Entry 15 14 Deleting One Touch Key Entries 15 15 Presetting a Sp...

Страница 11: ...ettings File 15 26 Creating a New WorkCentre Settings File 15 26 Enabling Xerox personnel to perform remote tests 15 27 Setting up automatic supply ordering 15 27 Firmware Download 15 28 Chapter 16 Tr...

Страница 12: ...Cleaning the Machine B 20 Cleaning the Cabinet and Ozone Filter B 20 Cleaning the Document Scanner B 21 Cleaning the Developer Assembly and the Surrounding Parts B 23 Cleaning the Charger Wire and th...

Страница 13: ...al Compliance D 9 ENERGY STAR D 9 Environmental ChoiceM D 9 SWISS ENERGY 2000 D 9 Telecommunications Requirements D 10 European Fax Approvals and Certification D 10 FCC Regulations D 11 Send Header Re...

Страница 14: ...xii WorkCentre Pro 665 685 765 785...

Страница 15: ...of Contents Use the Table of Contents to find topics easily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s Guide Programming the Machine Chapter 2 De...

Страница 16: ...each function Scan Functionality Chapter 11 Describes the TWAIN settings PCL Printing Functionality Chapter 12 This option will be made available soon Network Functionality Chapter 13 This option will...

Страница 17: ...following sections Table of Contents Use the Table of Contents to find topics easily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s Guide Machine Requ...

Страница 18: ...oubleshooting Chapter 5 Guides the user through problem solving and recommended corrective actions Environment Specifications A Provides the safety data coupler and Canadian certification information...

Страница 19: ...de you may have to press a series of keys before arriving at the desired menu The resulting screen message for each step appears next to the series of keys pressed For example The procedure to enable...

Страница 20: ...plements the text Notes are emphasized with italics The following is an example of a note The following are examples of a caution and a warning CAUTION Do not touch the green drum surface Touching the...

Страница 21: ...dialing keys and setting machine defaults Using the Menu Mode Various functions of the WorkCentre are available by selecting menu items with the menu screen displayed on the Control Panel The menu us...

Страница 22: ...s the Down arrow key to scroll down through the menu selections When the menu screen is displayed press the Left arrow key to display the preceding menu When entering characters use this key to move t...

Страница 23: ...umbers Most Menu features are assigned a sequence number You can select the feature you wish to program quickly by pressing Menu and the sequence numbers Refer to the Menu Flow Map on the pages that f...

Страница 24: ...Programming the Machine 2 4 WorkCentre Pro 665 685 765 785 Menu Flow Map...

Страница 25: ...Programming the Machine WorkCentre Pro 665 685 765 785 2 5...

Страница 26: ...Programming the Machine 2 6 WorkCentre Pro 665 685 765 785...

Страница 27: ...information on entering characters refer to the character entry procedures later in this chapter Keys used to Enter Characters Key Function Moves the cursor to the left to delete change or add charac...

Страница 28: ...ft column and the characters that correspond to each key in the right column To enter the special characters entry mode press Int l or key on the keyboard Pressing the alpha key displays the special c...

Страница 29: ...ters Replacing Characters Input correct characters over the existing characters 1 Using the and arrow keys position the cursor at the character to be corrected 2 Enter the desired character Note You m...

Страница 30: ...sor at the character to be deleted or at the point of insertion 2 Press The message Insert is displayed 3 To insert enter the correct character s To delete press Note If you are not in the insert mode...

Страница 31: ...tion Keys located in the left of the Control Panel are programmed to perform some of the most frequently used features automatically Several of these keys use multi layered menus similar to the Menu M...

Страница 32: ...Programming the Machine 2 12 WorkCentre Pro 665 685 765 785...

Страница 33: ...lude many fax options to use during the communication Please read this section carefully and refer to the suggested chapters for detail feature descriptions Use the following list as an aid in plannin...

Страница 34: ...machine to forward the document to a network user or to a ITU T mailbox This feature can also be used to poll store a document in a ITU T mailbox of remote compatible machines Refer to Attaching an I...

Страница 35: ...bers 1 Press 2 Enter the desired Speed Dial number 1 999 3 Press Enter Menu item numbers may vary according to configurations Hint To print a list of all assigned Speed Dial numbers press See the User...

Страница 36: ...d enter the fax telephone number max 128 digits you want to assign to the Speed Dial number then press Enter Hint You can enter a pause or charge code in the primary and alternate telephone numbers To...

Страница 37: ...to assign to this Speed Dial To exit this option press and go to step 25 to complete the procedure To select Send later press and go to step 9 To select Confirm report press then go to step 11 To sele...

Страница 38: ...transaction press To disable this option press 12 To add an additional option go to step 8 To exit press and go to step 25 to complete the procedure Listen to Dial 13 To enable the Listen to Dial opti...

Страница 39: ...hen press Enter 19 To add a password to the sub address press to select PWD or to exit this option go to step 21 20 Enter the numeric remote sub address password then press Enter 21 To exit the sub ad...

Страница 40: ...Dial Number to a One Touch key press the desired One Touch Key or to skip this step press Enter 26 To assign additional Speed Dial numbers repeat steps 2 26 27 When you have completed the Speed Dial a...

Страница 41: ...r press To modify the number information press To retain the number information press Refer to the previous procedure Presetting Speed Dial Numbers to update the speed dial information 4 The Enter Spe...

Страница 42: ...umber dialing function is not performed in Relay Polling or Mailbox communications To assign One Touch numbers 1 Press 2 Press the desired One Touch key Menu item numbers may vary according to configu...

Страница 43: ...Numeric Keypad enter the remote fax telephone number max 128 digits then press Enter Hint You can enter a pause or charge code in the primary and alternate telephone numbers To enter a pause press th...

Страница 44: ...ou want to assign to this One Touch To exit the Fax Option press and go to step 22 To select Send later press and go to step 8 To select Confirm report press then go to step 10 To select Listen to dia...

Страница 45: ...to step 7 To exit press and go to step 22 Confirm Report 10 To print a confirmation report after each transaction press To disable this option press 11 To add an additional option go to step 7 To exi...

Страница 46: ...o to step 22 Sub address 17 To skip this option press Go to step 21 To send a document to a sub address location press to select SUB To poll a document from a sub address location press to select SEP...

Страница 47: ...n additional option go to step 7 To exit press and go to step 25 Line Selection 23 To select either line press To select Line 1 press To select Line 2 press 24 To add an additional option go to step7...

Страница 48: ...modify or delete a One Touch number 1 Press 2 Press the One Touch key you want to modify or delete 3 To delete the One Touch number press To modify the number information press To retain the key assi...

Страница 49: ...ted and comments on each of the fields To preset numbers to a group 1 Press Menu item numbers may vary according to configurations Hint To print the Group Phonebook press Fields Comments Group Number...

Страница 50: ...ouch number you want to include in this Group or enter the Speed Dial number and press Enter 6 Repeat step 5 to enter additional numbers 7 When you entered each number you want to include in this grou...

Страница 51: ...ate transmissions to different locations If a number is busy the machine dials the rest of the numbers before returning to the busy number To preset a group see Presetting Group Numbers in this Chapte...

Страница 52: ...e number of the Group you want to delete or modify then press Enter 3 Select the Change option To delete this group press To modify this group press Refer to Presetting Group Numbers if necessary To e...

Страница 53: ...he Machine WorkCentre Pro 665 685 765 785 2 33 Filling out the One Touch Label As you assign phone numbers to the One Touch keys use a pencil to fill in the location name on the One Touch Label One To...

Страница 54: ...perform any modifications it is used as a Supervisory master key The Master Code department number is preset to 01 by the WorkCentre The individual Department Codes are used to access and operate the...

Страница 55: ...the Department Code the following is displayed To recover the Department Code already being set press 1 To set a new Department Code press 2 Note If the Master Number is assigned go to step 6 to set...

Страница 56: ...press Enter 5 The Master Department Code entry is completed To setup individual Department Codes go to step 6 To exit this feature press Stop 6 Enter a number between 2 and 99 to assign to this Depart...

Страница 57: ...ng the Numeric Keypad enter the 5 digit Department Code to assign to this Department then press Enter 9 The Department Code entry is completed To set additional Department codes repeat steps 6 through...

Страница 58: ...artment codes To add or change the Department Code settings 1 From the Enter dept code screen enter the Master Department Code then press Enter 2 Press 3 Select the Dept Code option To add or change D...

Страница 59: ...s procedure 5 Enter the Department number to change then press Enter After 2 seconds 6 To delete this Dept code press To modify this Dept code press To exit without changing this Dept code press 7 Mod...

Страница 60: ...ure cannot be accessed if a document is stored in memory Both the sender and the receiver must have the ECM feature to perform ECM communications Communication time is longer when transmissions are af...

Страница 61: ...To select 1m press To select Any length press 3 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Menu item numbers may vary according to configurations 1 M Allows...

Страница 62: ...envelopes or labels 2 Adjust the paper guides to the paper size Note You can load up to 100 sheets of paper 80gsm 20 lbs in the Bypass Tray You can print the following paper sizes from the Bypass Tra...

Страница 63: ...The redial interval range is from 1 to 15 minutes and the number of redials can be set between 0 and 14 attempts If the Resend Stored Fax feature is active and the machine exceeds the number of redia...

Страница 64: ...If you selected press Exit or Stop to return to the Standby Mode or enter 06 to go to redials screen again 5 If you selected use the Numeric Keypad to enter the number of times you want the machine t...

Страница 65: ...ecutively from the same phone line The interval set by this procedure is inserted after every fourth transmission 1 Press 2 Using the Numeric Keypad enter the number of minutes you want the machine to...

Страница 66: ...on Description Standard Use for sending normal text and graphics Selected when Resolution LED is off Fine Use for documents with small characters newspaper print etc Superfine Use for documents contai...

Страница 67: ...lect Fine press To select Superfine press 3 Select the Contrast To select Normal press To select Darken press To select Lighten press 4 The menu selection screen redisplays Press Exit or Stop to retur...

Страница 68: ...ime period Manual Mode Enters the Power Saver Mode when the Power Save key on the control panel is pressed If the machine is in the Standby Mode when the Power Save key is pressed it enters the Power...

Страница 69: ...elect the default for the Printer Power Save mode Printer Power Save Turns the printer heater off to save power consumption Press Select the Manual mode press Then go to Step 4 To enable the Printer P...

Страница 70: ...and report printing can be set Five density levels are available from 2 lighter print to 2 darker print 1 Press 2 Using or keys select the print density then press Enter 3 The menu selection screen r...

Страница 71: ...ok Refuse Junk Mail is effective only on incoming calls in the Auto Receive Mode See Setting the Answer Mode in chapter 3 To enable the Refuse Junk Mail feature 1 Press 2 Select the Refuse Junk Mail o...

Страница 72: ...To adjust the Ringer volume 1 Press 2 Using the Numeric Keypad enter the Ringer Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the Sta...

Страница 73: ...h To adjust the Alarm volume 1 Press 2 Using the Numeric Keypad enter the Alarm Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the Stan...

Страница 74: ...To adjust the Key Touch volume 1 Press 2 Using the Numeric Keypad enter the Key Touch Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to th...

Страница 75: ...To adjust the Monitor volume 1 Press 2 Using the Numeric Keypad enter the Monitor Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the St...

Страница 76: ...pages when the memory becomes full during scanning To set the Send After Scan default mode 1 Press 2 To disable Send After Scan press then go to step 4 To enable Send After Scan press then go to step...

Страница 77: ...e center to perform diagnostic tests on your machine There are three Remote Access selections Always On One Time Access and Always Off 1 Press To select On press To select Off press 2 The menu selecti...

Страница 78: ...in memory There are two Download selections No Job in Memory and Any Time 1 Press To download the firmware when there is no job in memory press To download the firmware at anytime press 2 The menu sel...

Страница 79: ...machine to retrieve information You should advise the Xerox authorized service persons of the password in order to do this There are two RDC Password selections Set RDC Password and Password 1 Press T...

Страница 80: ...sent out to order more supplies Drum and Toner when you select On Setting up Auto supply ordering details is described in Appendix A 1 Press To select On press To select Off press 2 The menu selectio...

Страница 81: ...rator Page feature for Fax Copy and PC Print in sequence 1 Press 2 Select the Fax Separator Page option To enable the Fax Separator Page feature press To disable the Fax Separator Page feature press F...

Страница 82: ...the Copy Separator Page feature press 4 Select the PC Print Separator Page option To enable the PC Print Separator Page feature press To disable the PC Print Separator Page feature press 5 The menu se...

Страница 83: ...feature for a single operation refer to Listen to Dial in chapter 5 To set the Line Monitor feature 1 Press 2 Select the Line Monitor option To enable the Line Monitor feature press To disable the Li...

Страница 84: ...Programming the Machine 2 64 WorkCentre Pro 665 685 765 785...

Страница 85: ...use only Upon receiving a call the machine answers and receives a document automatically Manual Receive Use when the machine is connected to a line that is primarily used for voice Upon receiving an i...

Страница 86: ...er Mode is Auto Setting the Answer Mode Line 1 When the answer mode is set to auto receive the machine automatically answers and receives incoming fax calls Use the Auto Answer mode if you have a dedi...

Страница 87: ...er Mode for Line 2 is set to Send and Receive a transmission is usually connected through line 2 If line 2 is busy line 1 will be used A manual line selection can be made to override the default setti...

Страница 88: ...hen press Stop to return to the Standby mode To set a specified time period for receiving documents on line 2 press 3 Using the Numeric Keypad enter the time period you want to receive documents on li...

Страница 89: ...This feature is not available in all markets To use this feature the machine must be set to Manual Answer Refer to Setting the Answer Mode Line 1 earlier in this chapter To receive manually 1 When th...

Страница 90: ...first page on top of the stack in the output tray To enable the Collate fax function 1 Press Modes and Features Description Collate Fax When enabled received documents are collated with the last page...

Страница 91: ...this feature is set to On and letter A4 size copy paper is installed the WorkCentre reduces longer size documents to fit on the paper If Off is selected the longer size document prints on 2 pages To s...

Страница 92: ...isplays when you have documents stored in memory The machine automatically prints when the problem is corrected If the memory becomes full while the machine is receiving a document the machine termina...

Страница 93: ...documents are received to memory during the specified time then automatically printed at the end of the time period In addition to the Automatic Secure Receive feature you can manually enable the mach...

Страница 94: ...ode or your existing security code then press Enter 4 To enable or disable the Secure Receive feature press The menu selection screen redisplays Note If you enter an existing code the Enter new code s...

Страница 95: ...e Secure Receive Mode and designate the time period to receive private documents press 7 Enter the time period during which you want the WorkCentre to receive Secure documents each day then press Ente...

Страница 96: ...to the Standby Mode To select the days of the week that the WorkCentre uses Secure Receive for documents at the specified time period press 9 Select the Secure Receive option for this day To enable th...

Страница 97: ...ure Receive Setup you can enforce the mode at any time even outside of the time period specified in Automatic Secure Receive Setup To manually enforce Secure Receive Mode 1 Press 2 To start the Secure...

Страница 98: ...an immediately print the stored documents To print all received documents 1 Press 2 To print all documents press 3 Enter your 4 digit security code and press Enter The machine prints all documents rec...

Страница 99: ...e scanners that are slight slipping to fit the image on one page This feature not allowed in all markets In some cases the lower part of the document data may be lost To set the Discard Extra selectio...

Страница 100: ...Receiving Documents 3 16 WorkCentre Pro 665 685 765 785 Notes...

Страница 101: ...ds Each dialing method can be used for fax transmissions polling receptions or telephone calling operations A basic transmission includes loading the document dialing a number and transmitting the doc...

Страница 102: ...ax tone then press the Start key to initiate a transmission You can perform all the dialing methods in this mode To dial the remote station using Manual Dial 1 Load the document face down in the Docum...

Страница 103: ...are using On Hook dialing and the remote operator answers you can pick up the handset to talk When you are finished talking you can still send a document by requesting a fax tone and pressing Start th...

Страница 104: ...and One Touch numbers or Chapter 5 Transmitting Documents to assign Group numbers To dial the remote station using Alpha Dialing 1 Load the document face down in the Document Tray 2 If desired set the...

Страница 105: ...the names 6 When the desired name is highlighted press Start after 2 seconds 7 The machine automatically dials the phone number of the name you selected confirms the connection and sends the document...

Страница 106: ...number must be programmed in the Speed Dial Phonebook see Chapter 2 Presetting Speed Dial Numbers To dial a remote station using a Speed Dial number 1 Load the document face down in the Document Tray...

Страница 107: ...y To use this function the One Touch number must be programmed in the Phonebook see Presetting One Touch Numbers To link a One Touch Key to a Speed Dial or Group Number see Presetting Speed Dial Numbe...

Страница 108: ...ypad dialing 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Using the numeric keypad enter the phone number and press Start To enter a pause press th...

Страница 109: ...he Resend Stored Fax feature is active the documents are retained in memory and can be resent see Chapter 8 Resend Stored Fax Setting Manual Redial Last Number Off hook This redial function enables yo...

Страница 110: ...the operator using the machine 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 With the handset placed on hook press Redial Pause 4 Press the and arro...

Страница 111: ...n Dial 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 To enter a One Touch press the One Touch key To use the Numeric Keypad enter the number...

Страница 112: ...fax machine number is programmed to One Touch key OT1 Charge card number is programmed to One Touch key OT2 Account number is programmed to Speed Dial 001 Password will be entered from Dial Keypad Pro...

Страница 113: ...pad One Touch keys or Speed Dial numbers To send a document to several numbers 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Using one of th...

Страница 114: ...ress Start The machine dials each number in the group and sends the document Note If you select the same entry twice you are prompted to delete or retain that second entry Note To modify or delete the...

Страница 115: ...ine transmits the document without storing the image in a memory file If the call does not complete successfully the machine does not retransmit the document Many options can be combined with each job...

Страница 116: ...is dependent on the size of your Memory Module see Chapter 15 Supplies and Optional Accessories for available Memory Module upgrades Job Numbers Job numbers are assigned to communications that have be...

Страница 117: ...the dialing methods One Touch Speed Dial Alpha or Keypad Dialing is automatically performed as a Memory Send transmission The Direct Send mode can be selected as the default setting or selected from t...

Страница 118: ...lling reception should it become necessary to cancel that operation Once the Job Number is assigned the document is scanned into memory then the remote number is dialed and the fax is sent During Memo...

Страница 119: ...methods dial the fax number and press Start if necessary See Chapter 4 Dialing Methods The machine assigns a job number and scans the document into memory After 2 seconds The machine then dials the n...

Страница 120: ...procedure that follows To send a document using the Direct Send mode as the default transmission mode 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3...

Страница 121: ...in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Press to send the document To return to the Standby Mode without sending the document press 5 Using one of the dialing metho...

Страница 122: ...t the desired Resolution and Contrast 3 Press 4 Use the Numeric Keypad and the arrow keys to enter the time and date you want the job to start then press Enter 5 Using one of the dialing methods enter...

Страница 123: ...elect the desired Resolution and Contrast 3 Press 4 Using one of the dialing methods enter the remote fax number then press Enter if needed The document is transmitted immediately or immediately follo...

Страница 124: ...To manually select the line for the current job 1 Load the document face down in the Document Tray 2 If desired select the Resolution and Contrast 3 Press 4 Select the line to be used for this job To...

Страница 125: ...pter 2 Setting up the Phonebook To enter a Charge Code when sending a document 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Using the Numeric Keypa...

Страница 126: ...f manually sending a cover sheet each time you send a document The effective scanning image range is 5 9 inches 150 mm Any image outside the specified range is discarded This feature will store one im...

Страница 127: ...If you would like to add an image to your cover sheet load the image document face down in the Document Tray 2 Press 3 Press to enable the Cover Sheet option 4 Select the Cover Sheet image option To...

Страница 128: ...ument with a Cover Sheet Once you enable the Cover Sheet feature and create a Cover Sheet image if desired perform the following steps when sending a document To send a document with a Cover Sheet 1 L...

Страница 129: ...yboard and Numeric Keypad enter your name or company name then press Enter 7 Using one of the dialing methods enter the fax number and press Enter if necessary The document is sent with a Cover Sheet...

Страница 130: ...ptions are the same To intentionally send multiple documents in a batch transmission perform the sending procedure for each document setting the send criteria the same for each job Batching automatica...

Страница 131: ...y mode If a communication error occurs while attempting to connect to the remote party a long tone is generated and an error indication is displayed Press the Stop key to clear the error message Activ...

Страница 132: ...top of the recording paper for Direct Send Transmissions only Listen to Dial Turns the speaker ON to monitor the line tones ECM Disable When the ECM default mode is set to On allows you to disable EC...

Страница 133: ...s is printed in the header by the receiving machine To set the Total Number of Pages 1 Load the document face down in the Document Tray 2 Press Direct Send 3 Press 4 Using the Numeric Keypad enter the...

Страница 134: ...Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Listen to Dial option To enable fax tones press To disable fax tones press 5 Press M...

Страница 135: ...ved after your document is sent during the same call this is a one time procedure To set the Send then Poll feature 1 Load the document face down in the Document Tray 2 Select the desired Resolution a...

Страница 136: ...ter If you do not wish to enter a security code press 6 Press Menu to select additional fax options or using one of the dialing methods enter the fax number then press Enter if necessary The document...

Страница 137: ...ECM option To send the document using ECM press To disable the ECM Mode for this transmission press 5 Press Menu to select additional fax options or using one of the dialing methods enter the fax num...

Страница 138: ...ce down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Secure Send option To enable the Secure Send Mode press To disable the Secure Send Mode press 5 Press Men...

Страница 139: ...e the default status is regained To set the Send After Scan feature 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Send After Scan...

Страница 140: ...the pages being scanned press To send the pages being scanned press 6 Press Menu to select additional fax options or using one of the dialing methods enter the fax number then press Enter if necessar...

Страница 141: ...Default Setting on the next page To check Account Code usage print the Activity Report See Chapter 9 Reports 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Con...

Страница 142: ...ith the transmission information on the Activity Report allowing you to check the activity to that party 1 To set the Account Code default setting Press 2 Select the Account Code option To enable the...

Страница 143: ...splayed To set or change Department Codes refer to Chapter 2 Changing Department Codes To use the machine Enter the 5 digit Department Code then press Enter The standby mode screen displays If no acti...

Страница 144: ...he number of redials set is not cleared but saved in memory for the specified length of time See the Resend Stored Fax procedure that follows to resend the stored document To set the Resend Stored Fax...

Страница 145: ...that is stored for resending If the facsimile number you dialed was not correct you can change the number before resending the document Each time this procedure is performed the number of redials coun...

Страница 146: ...simile number press The machine starts dialing the number To resend the job with a different facsimile number press 5 Using the Numeric Keypad enter the new facsimile number 6 Press Enter The designat...

Страница 147: ...lephone number and if the numbers match the document is sent Refer to the One Time Fax Options earlier in this chapter to send a secured individual transmission To enable Secure Send 1 Press 2 Select...

Страница 148: ...r to a One Touch Key or Speed Dial number Relay Station Setup The relay station must program the end station telephone numbers to Speed Dial numbers One Touch numbers or Group numbers Up to 50 speed d...

Страница 149: ...eypad enter a relay box number then press Enter 5 Select the Password option To assign a password press and go to step 6 If you do not want to assign a password press and go to step 7 6 Using the Nume...

Страница 150: ...you preset for the Relay Station You must press Phonebook then press Enter before entering a speed dial number The document is sent to the Relay Station The Relay Station will then retransmit the doc...

Страница 151: ...100 Relay Boxes Each relay box can contain up to 50 End Stations that are preset to Speed Dial numbers or One Touch keys or Groups Initiating Station Relay Box Relay Box Relay Box End Station Relay B...

Страница 152: ...ect the Password option To assign a password press and go to step 4 If you do not want to assign a password press and go to step 5 4 Using the Numeric Keypad enter the password you want to assign to t...

Страница 153: ...o assign a Speed Dial Number to the End Station Press Press the Speed Dial Number you want to assign to the End Station then press Enter To assign a Name to the End Station Press Select the Name you w...

Страница 154: ...f transmission to the End Stations select the locations by using the One Touch Key Numeric Keypad or Speed Dial Number If you use the Numeric Keypad or Speed Dial Number press Enter to complete To ski...

Страница 155: ...Keypad enter the box number you want to delete then press Enter If a password has been assigned to this box enter the password and press Enter 4 The menu Selection screen redisplays Press Exit or Stop...

Страница 156: ...Transmitting Documents 5 42 WorkCentre Pro 665 685 765 785 Notes...

Страница 157: ...he list of pending jobs The Cancel Job key allows you to cancel pending jobs by job type Pressing Stop alone does not cancel a Memory or Pending job You must use the Cancel Job or Job Status keys to i...

Страница 158: ...s Send Cancels an active job or a reserved Memory Send job Following jobs may be displayed Send to one number Group send Send to poll one Send to multi poll Send to private box ITU T relay org ITU T r...

Страница 159: ...l a Memory Send transmission press To cancel a Polling operation press To cancel a Document Waiting to be Polled press To cancel a Job Number press If no job is reserved for the job type such job type...

Страница 160: ...o cancel is displayed press Enter 5 To cancel the displayed job press To exit this mode without cancelling a job press The machine returns to the Standby Mode Note If no key is pressed within 5 second...

Страница 161: ...rocess of being transmitted in the Direct Send mode If the Direct Send job is in the Redial Mode the job is a pending job Refer to the Cancel Job key 1 If the document is being transmitted press Stop...

Страница 162: ...Cancelling Jobs 6 6 WorkCentre Pro 665 685 765 785 Notes...

Страница 163: ...oll set up a document to be polled by a remote machine Be Polled or poll multiple remote machines during the same operation Group or Continuous Poll The Polling feature allows you to retrieve a docume...

Страница 164: ...ed by the polling machine when retrieving your documents A 4 digit security code 0000 9999 Only WorkCentre Pro 745 635 645 657 655 755 machines can poll your machine The remote machine fax number Both...

Страница 165: ...ce box without security or a multi poll box but not both You can store a document to both a Poll once box with security and a Multi poll box 1 Load the document face down in the Document Tray 2 Select...

Страница 166: ...poll your machine To select both a security code and a Fax Number press and go to step 6 or 6 Using the numeric keypad enter the 4 digit Security Code or the fax number of the remote polling machine o...

Страница 167: ...i poll box see Polling a Remote Document Poll once or Multi poll Box in this Chapter 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 To store...

Страница 168: ...it If a document is present in the polling box you have selected the Already Assigned screen displays To replace or add to a document stored in a Poll box 1 Load the document face down in the Document...

Страница 169: ...that were used when the previous document was stored in this Poll once box Press the Enter key after each entry 7 Select the change option To delete and replace the stored document press The document...

Страница 170: ...f a security code is used the document can only be polled by other WorkCentre Pro 745 635 645 657 655 755 machines To poll a document from a remote machine 1 Press 2 Enter the fax number press Start 3...

Страница 171: ...ion using a preset Group Number see Presetting Group Numbers earlier in this chapter A maximum of 50 groups can be preset for use with Multiple Polling Receptions To poll documents from Multiple Remot...

Страница 172: ...to include in the Group Poll 5 Press Start 6 Select the Group Poll Security option To poll a group of numbers that do not require a Security Code press To enter a Security Code press 7 Using the nume...

Страница 173: ...he same time on each day you have selected Only one Continuous Polling operation can be reserved at a time To delete the reserved Continuous Poll operation refer to Deleting Continuous Poll Jobs To se...

Страница 174: ...elect the stopping day of the week When the stopping day of the week is blinking press Enter 6 Using the dialing methods enter the remote machine facsimile numbers and press Enter if necessary 7 When...

Страница 175: ...y the continuous poll operation you must delete and reenter the information To delete a Continuous Poll Job 1 Press 2 To delete the Continuous Poll Job press Press Stop to return to the Standby Mode T...

Страница 176: ...Polling 7 14 WorkCentre Pro 665 685 765 785 Notes...

Страница 177: ...you can control the number of times a document can be polled and by whom The following types of mailboxes are available Confidential Box Once a document is polled or printed from the box it is cleare...

Страница 178: ...setup for that box Creating an ITU T Mailbox Before documents can be stored the mailbox number must be setup in your mailbox station Confidential To allow polling a Confidential Mailbox a password mus...

Страница 179: ...dby Mode 4 Select the type of Mailbox you want to create To create a Confidential Mailbox press To create a Bulletin Board type Mailbox press 5 Using the Numeric Keypad enter a mailbox number then pre...

Страница 180: ...want to assign to this box then press Enter 8 The display will return to the mailbox setup screen You may add additional mailboxes by selecting or you can return to the standby mode by pressing or Sto...

Страница 181: ...word has been assigned to this box enter the password and press Enter 4 The menu selection screen redisplays Press Stop to return to the Standby Mode Storing a Document in a Local ITU T Mailbox To sto...

Страница 182: ...in a Bulletin Board mailbox press or 5 To store a document in a local mailbox press or Confidential 1 Print mailbox 2 Send to mailbox 3 Poll from mailbox 4 Store to mailbox 5 Delete contents Bulletin...

Страница 183: ...al Mailbox with a password you also need to know the password To print a document from your local ITU T mailbox 1 Press 2 Select the type of mailbox you want to print the document from To print from a...

Страница 184: ...Enter The WorkCentre prints the document from the ITU T mailbox you selected then returns to the Standby Mode Note If you entered a password when creating the Confidential Mailbox you must enter that...

Страница 185: ...ilbox you want to delete the document from To delete from a Confidential mailbox press To delete from a Bulletin Board mailbox press or Hint To print a list of all documents stored in ITU T mailboxes...

Страница 186: ...e Mailbox feature allows you to send a document to an ITU T Mailbox on a remote machine Sending to a Remote ITU T Mailbox You can transmit a document to either a confidential ITU T mailbox or a bullet...

Страница 187: ...type of mailbox you want to send the document to To send to a Confidential mailbox press To send to a Bulletin Board mailbox press or Mailbox Mailbox 1 Confidential 2 Bulletin board 3 Relay 4 Box set...

Страница 188: ...preset in the remote machine s Bulletin Board mailbox then press Enter 8 Using one of the dialing methods enter the phone number of the remote mailbox station then press Enter if necessary The docume...

Страница 189: ...the ITU T mailbox number and password from the remote user to use in the following procedure To poll a document from a remote mailbox 1 Press 2 Select the type of mailbox from which you want to retrie...

Страница 190: ...word then press Enter 6 Using one of the dialing methods enter the phone number of the remote mailbox station then press Enter if necessary The machine dials the remote station and retrieves the docum...

Страница 191: ...address PWD Add a password to Sub or Sep for secure communications The sub address can be up to 20 digits To communicate with a compatible ITU T remote fax you must obtain the sub address and password...

Страница 192: ...to select SUB 5 Use the numeric keypad to enter the remote sub address and press Enter 6 To enter a password press to select PWD Using the numeric keypad enter the password if required by the remote...

Страница 193: ...kCentre obtain and enter the remote ITU T mailbox number To poll a WorkCentre ITU T Confidential Mailbox the remote and local machines must have the same password 1 Remove any documents from the docum...

Страница 194: ...nd press Enter 6 To exit the menu press to select Done 7 Using one of the dialing methods enter the remote phone telephone number and press Enter 8 Press Start 9 Skip this step by pressing to select N...

Страница 195: ...ly following a transmission reception polling relay or mailbox operation The following reports can be printed automatically Activity Reports Contain the details of send and receive communications and...

Страница 196: ...cur When Set key default is selected you can choose which reports are printed when the Activity Function key is pressed for a reception Transmission or both The following information is printed on the...

Страница 197: ...ode Transmission Speed Code Line Density Code Encoding 0 2400 bps 0 8 pels mm x 3 85 lines mm 0 MH 1 4800 bps 1 8 pels mm x 7 7lines mm 1 MR 2 7200 bps 2 8 pels mm x 15 4 lines mm 2 MMR 3 9600 bps 3 3...

Страница 198: ...ived communications press To print a report of Sent communications press To print a report of Received communications press 4 To choose if a report prints automatically after 40 communications press t...

Страница 199: ...eport for Memory Send Group Send Relay Originator Relay Station and Relay Destination reports Automatic Confirmation Reports are available for the following operations Confirmation Report Prints trans...

Страница 200: ...Report automatic print status 1 Press 2 Select the Confirmation report print function To automatically print a report after a Direct Send press To automatically print a report when an error occurs pre...

Страница 201: ...r Job Number of transmission Date Date and time that the job was accepted To Remote name or facsimile number Document Pages Number of pages of memory input Start time Time when the transmission starte...

Страница 202: ...ror occurs press To disable the automatic report print function press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Memory Send...

Страница 203: ...mission Date Date and time that the job was accepted Document pages Number of pages of memory input Start time Time when the transmission started End time Resend until Time when the transmission ended...

Страница 204: ...en an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Group Send Report To...

Страница 205: ...3 Press Exit or Stop to return to the Standby Mode Menu item numbers may vary according to configurations Item Description Job number Job Number of transmission Date Date and time that the job was acc...

Страница 206: ...ob Number of transmission Date Date and time that the job was accepted Document pages Number of pages Start time Time when the transmission started End time Resend until Time when the transmission end...

Страница 207: ...an error occurs press To disable the report feature press Then go to Step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Originator Report...

Страница 208: ...e Date and time that the job was accepted Document pages Number of document pages From Originating Station telephone number Start time Time when the transmission started End time Resend until Time whe...

Страница 209: ...an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Station Report To...

Страница 210: ...te Date and time that the job was accepted Document pages Number of pages of memory input From Originating Station telephone number Start time Time when the transmission started End time Resend until...

Страница 211: ...an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Destination Repor...

Страница 212: ...certain remote party always requires the option see Chapter 2 Setting up the Phonebook To set the Confirmation Report print status for this job 1 Load the document face down in the Document Tray 2 Se...

Страница 213: ...ically prints when the machine receives stores a document in a local Mailbox see Chapter 8 Mailbox Communications To automatically print a Remote Mailbox Reception Report press then Select On or Off A...

Страница 214: ...e following information is printed on the Mailbox Reception Report Item Description Job number Job number Mailbox Mailbox number Mailbox Type Mailbox Type Poll once Multi poll Private Mailbox Document...

Страница 215: ...Reports Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Activity Report Pressing the Activity Function Key enables the WorkCentre to print an Activity Report To...

Страница 216: ...m The following information is printed on the ITU T Mailbox Report To print an ITU T Mailbox Report Press The ITU T Mailbox Report prints then the machine returns to the Standby Mode Item Description...

Страница 217: ...listed by communication type i e Send and Receive To be polled and Resend Stored Fax To print the Pending Jobs Report 1 Press The Pending Jobs Report prints then the machine returns to the Standby Mod...

Страница 218: ...ode the report prints information for only that user s department The following information is printed on the Department Code Report To print the Department Code Report 1 Press The Department Code Rep...

Страница 219: ...nications is automatically printed The following information is printed on the Power Failure List for all Transmit and Receive Polling Mailbox Receive to Memory and Resend Stored Fax communications It...

Страница 220: ...enu Map The Menu Map is a list of all machine features in a flow chart format Refer to Chapter 2 for a detailed Menu Flow Map To print the Menu Map 1 Press or Press Menu Map 2 The Menu Map prints then...

Страница 221: ...resolution Contrast Dial mode 1 Dial mode 2 Access digit Collate copy Redial interval Redials Letter head paper Answer mode Ring to answer Answer mode 2 Fax send Memory send Secure send Cover sheet Re...

Страница 222: ...machine returns to the Standby Mode Note Total Pages represents the grand total for Scanned and Printed pages it is not the same as Drum count that is found on the Activity Report Note The firmware i...

Страница 223: ...Resolution Reduction Collate Making Copies To copy a document 1 Load the document face down in the Document Tray 2 Press 3 If desired set the Contrast Resolution and Reduction Note The resolutions ava...

Страница 224: ...peration LT Letter 8 5 x 11 Main Paper Tray LG Legal 8 5 x 14 Auxiliary Paper Tray A4 210mm x 297mm Note If the optional paper tray or bypass tray is installed the available paper sizes display in the...

Страница 225: ...an Size Specifies the document size that you are scanning Resolution Sets the scanning resolution Original Type Specifies the type of document that you are scanning Lighten Darken Adjusts the lightnes...

Страница 226: ...Scan Functionality 11 2 WorkCentre Pro 665 685 765 785 Notes...

Страница 227: ...WorkCentre Pro 665 685 765 785 12 1 12 PCL Printing Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this o...

Страница 228: ...PCL Printing Functionality 12 2 WorkCentre Pro 665 685 765 785 Notes...

Страница 229: ...WorkCentre Pro 665 685 765 785 13 1 13 Network Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this option...

Страница 230: ...Network Functionality 13 2 WorkCentre Pro 665 685 765 785 Notes...

Страница 231: ...WorkCentre Pro 665 685 765 785 14 1 14 Internet FAX Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this o...

Страница 232: ...Internet FAX Functionality 14 2 WorkCentre Pro 665 685 765 785 Notes...

Страница 233: ...honebook of One Touch Speed Dial and Group Dial numbers You can also get help quickly on a particular task or feature from the Control Centre To open the ControlCentre and connect to the WorkCentre 1...

Страница 234: ...ocuments with small characters Superfine up to 406 x 391 dpi Use for documents containing very detailed print 4 To set the default contrast for outgoing faxes and copies select one of the following op...

Страница 235: ...lick Request account code The Activity Report prints the account code used to send a fax to a remote fax number which helps you to track the activity to remote fax numbers 10 To arrange multiple copie...

Страница 236: ...Send and receive To use the phone line to send and receive faxes Receive only To use the phone line to receive faxes only Receive during certain times To specify a time period for receiving faxes Set...

Страница 237: ...Time Changing Your ControlCentre Password You can change the password that you use to open the ControlCentre on your PC 1 From the File menu click Change Password The Change ControlCentre Password dia...

Страница 238: ...ing options Inside margin To print the header close to the document text If the document text is near the top edge of the paper the header and text might overlap Outside margin To print the header at...

Страница 239: ...WorkCentre compares the number dialed to the remote fax machine s telephone number and if the numbers match sends the fax 1 Click the Fax icon and then click the Fax Send tab 2 Click Send with securi...

Страница 240: ...the WorkCentre Faxing Long Originals You can set up the WorkCentre to scan documents longer than typical page sizes 1 Click the Fax icon and then click the Fax Send tab 2 In the Long original length b...

Страница 241: ...e option at the WorkCentre Receiving Faxes when the Printer is Unavailable You can choose to receive faxes in memory when the WorkCentre s printer is not available The WorkCentre will store the receiv...

Страница 242: ...when you want secure receive turned on each day 6 In the Ending box select the time when you want secure receive turned off each day 7 Click one or more days of the week on which you want to receive...

Страница 243: ...uction option make sure letter size paper is loaded in the WorkCentre 1 Click the Fax icon and then click the Fax Receive tab 2 To reduce legal size faxes to fit on letter size paper click Reduce faxe...

Страница 244: ...r all retries in the After exceeding retry attempts box 6 Click Apply to set the options at the WorkCentre Setting up a Phonebook To save time dialing fax numbers you can create a Phonebook of frequen...

Страница 245: ...s Listen to dial To turn on the WorkCentre speaker to monitor the line tones Print confirmation report To print a confirmation report after each fax you send to the fax number Dial later To send faxes...

Страница 246: ...played list of preset numbers to the One Touch key Group Dial To assign a group number from the displayed list of preset numbers to the One Touch key 6 From the list of speed dial or group entries cli...

Страница 247: ...Phonebook icon 2 Click the Speed Dial tab 3 Click the Add button The Speed Dial Entry dialog box opens 4 In the Speed dial 001 999 box select the number you want to preset 5 In the Name box type the p...

Страница 248: ...ess location to retrieve documents from polling via a compatible remote fax machine Password optional To specify the password required for Mailbox ITU T communications 11 Do one of the following Click...

Страница 249: ...a Group Dial number your Phonebook must contain preset Speed Dial numbers or One Touch key entries 1 Click the Phonebook icon 2 Click the Group Dial tab 3 Click the Add button The Group Dial Entry di...

Страница 250: ...Group Dial Number 1 Click the Phonebook icon 2 Click the Group Dial tab 3 Click the Group Dial number you want to edit then click the Edit button 4 In the Group Dial Entry dialog box make the changes...

Страница 251: ...Save Phonebook dialog box opens 3 In the Save in box select a location for the Phonebook 4 In the File name box type a name for the Phonebook 5 Click Save Opening a Phonebook File If you made changes...

Страница 252: ...in the same mailbox both documents remain in the mailbox Bulletin Board To not clear a document from the mailbox after it s retrieved or printed If another document is stored in the same mailbox it re...

Страница 253: ...mbers for the end station select Group Dial in the Entry from box Click the Change button select the Group Dial number you want to use and click OK Note You must use a Group Dial number to transmit do...

Страница 254: ...each department of their code they must enter their code to use the WorkCentre You can print the Department Code Report for a record of each department s usage of the WorkCentre Setting up Department...

Страница 255: ...n click the Edit button The Department Code Entry dialog box opens 4 Change any of the following options Department ID Select a new department number Department code Type a new five digit code Departm...

Страница 256: ...on key See Setting the Machine Defaults Confirmation Reports Setup You can set the WorkCentre to automatically print a report after each transmission Always or after a failed transmission On error or...

Страница 257: ...ansmissions received by the end station If you select either Always or On error you can click Show first fax page to have the WorkCentre print the first page of the fax on the report 7 Click Apply to...

Страница 258: ...n the File name box type a name for the settings file 4 Click Save Opening a Saved WorkCentre Settings File 1 Do one of the following From the File menu click Open Settings From the toolbar click the...

Страница 259: ...rmware to the WorkCentre 4 In the Remote diagnostics password box type the password Xerox authorized service persons must use when accessing the WorkCentre from a remote diagnostics center To allow Xe...

Страница 260: ...artridge s part number See your System Administrator s Guide Section C for the part number In the Quantity box select the number of cartridges to order Firmware Download Information regarding this fea...

Страница 261: ...the Self test option required To run the test automatically and test a number of functions of the machine press To select individual test press then select the test that you want to run The tests are...

Страница 262: ...elect the various speaker volumes available and confirm that the test was successful Switch test Press then During this test you will be prompted to open and close the scanner cover open and close the...

Страница 263: ...to indicate the nature of the error is displayed If this happens take corrective action per the following table Error Message Probable Cause Corrective Action Device error XX Hardware device error oc...

Страница 264: ...Out of toner The Toner sensor detected toner end status Replace the toner cartridge Power failure The power has been turned off during an operation or a document in memory has been lost Review the Pow...

Страница 265: ...e memory becomes full during scanning the document into the image memory Press STOP and retry the operation after remaining memory space becomes larger than current size Network error The terminal can...

Страница 266: ...r Service 30 The Stop key was pressed during the communication Retry the operation 32 The designated number of pages does not match the actual document Verify the designated number is correct If the d...

Страница 267: ...the remote station is compatible then retry the communication B2 B3 B4 B5 Network communication problem Check the remote machine and retry the operation C0 C1 C2 C3 C4 Picture signal problem Retry th...

Страница 268: ...not rotate LSU Call for Service 42 The LSU s laser beam is not functioning properly LSU Call for Service 50 The printer drive motor does not rotate Printer Call for Service 51 The Fan connector is no...

Страница 269: ...ring a reception the received documents are automatically stored in memory Once the paper jam is corrected the machine automatically prints the contents that were in memory See Chapter 4 Loading Docum...

Страница 270: ...leshooting 16 10 WorkCentre Pro 665 685 765 785 1 Remove any documents from the Document Tray 2 Grasp the Top Cover Open Lever to open the Top Cover Remove Documents 071 Top Cover Open Lever Top Cover...

Страница 271: ...ways hold the Developer Assembly by the green handles Do not expose the green drum to light for more than 3 minutes Never expose it to direct sunlight or touch the green drum Damage or poor print qual...

Страница 272: ...Troubleshooting 16 12 WorkCentre Pro 665 685 765 785 5 Pull up on the green Paper Feed Release Lever and remove jammed paper Avoid tearing the paper Paper Paper Feed Release Lever 067...

Страница 273: ...colored fuser housing may be hot if the machine was in use prior to this paper jam 6 If the paper is jammed partway through the Fuser Unit black colored housing remove the jammed paper in the directi...

Страница 274: ...he Drum Unit Place it in the machine press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place 8 Close the Right Side Cover then close the Top Cover 9 Press down on the...

Страница 275: ...The power can be left ON when clearing a paper jam Typical Causes of Document Jams Recommended Procedure The document is fed at an angle Adjust the Document Guides to the edges of the document The doc...

Страница 276: ...rkCentre Pro 665 685 765 785 1 Remove all documents from the Document Tray 2 Press the Transmission Cover Release Button to open the Transmission Cover Remove Documents 071 Transmission Control Panel...

Страница 277: ...document jam Remove any pieces of paper paper clips or staples that may have caused the jam 4 Close the Transmission Cover Ensure the latch engages 5 Verify the display has returned to the Standby Mo...

Страница 278: ...e Transmission Speed Code Line Density Code Encoding 0 2400 bps 0 8 pels mm x 3 85 lines mm 0 MH 1 4800 bps 1 8 pels mm x 7 7lines mm 1 MR 2 7200 bps 2 8 pels mm x 15 4 lines mm 2 MMR 3 9600 bps 3 3 J...

Страница 279: ...handset to the cradle Is the modular cord of the fax machine disconnected Is the Dialing Mode of the machine set correctly See Setting the Dial Mode Is the telephone functioning properly Is there an e...

Страница 280: ...return the handset to its cradle before pressing Start If so you must press Start before you hang up Is there a document in the Document Tray on your machine If so remove it by pressing the Stop key I...

Страница 281: ...a second line is not plugged in and you try to send group jobs you will get a comms failure as line 2 is not plugged in Set line 2 to receive only The paper is fed out but nothing is printed Is the ma...

Страница 282: ...Troubleshooting 16 22 WorkCentre Pro 665 685 765 785 Notes...

Страница 283: ...rvice provider Supplies A maintenance kit should be ordered at 60K transactions to ensure that the print quality and performance of your product is maintained to the highest level Item Part Number Pap...

Страница 284: ...gh Xerox Supplies This is determined when the order center fax number is input after the auto supplies order is activated see Supplies Order in Chapter 2 You may also want the flexibility to make bulk...

Страница 285: ...WorkCentre Pro 665 685 765 785 A 3...

Страница 286: ...umber 4 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Entering the part details To set the part details 1 Press 2 Press Press to enter Toner or to enter Drum De...

Страница 287: ...part number of the toner or drum 5 Press then and use the keypad to enter the quantity required 6 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode xxxxx ordering...

Страница 288: ...2 Press 3 Press and use the keypad to enter your customer number Menu Supplies order setup 1 Destination setup 2 Supplies 3 Other information 4 Image print Other information 1 Customer number 2 Contac...

Страница 289: ...nd use the keypad to enter the name to whom the items will be despatched Press and use the keypad to enter the shipping address for items 4 The menu selection screen redisplays Press Exit or Stop to r...

Страница 290: ...r form To print the order form 1 Press 2 Press The order form will print 3 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Menu Supplies order setup 1 Destination...

Страница 291: ...aper When the machine runs out of paper PAPER TRAY IS EMPTY displays and printing stops Replace the paper using the following procedure To replace the paper 1 Open the Paper Tray 2 Do not fan the pape...

Страница 292: ...ssure plate until it clicks 4 Insert up to 250 sheets into the paper tray CAUTION To avoid paper jams do not exceed the upper limit line on the Paper Guide Be careful not to damage the claws of the pa...

Страница 293: ...WorkCentre Pro 665 685 765 785 B 3 5 Push the paper tray all the way into the machine Paper Tray 041...

Страница 294: ...he Toner Cartridge needs to be replaced If printing continues a long tone sounds the OUT OF TONER message displays and printing stops CAUTION Only replace the Toner Cartridge after TONER IS LOW or OUT...

Страница 295: ...er roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from t...

Страница 296: ...h a clean cloth to protect the unit from exposure to light 6 Place the Developer Assembly over paper to protect the surface on which you are working 7 Tap the toner cartridge several times to make any...

Страница 297: ...Developer Assembly The following figure shows how to remove the Toner Cartridge from the Developer Assembly 9 Lift the Toner Cartridge from the Developer Assembly Dispose of the used toner cartridge...

Страница 298: ...er Cartridge and the Developer Assembly connect 12 Move the cartridge to the right until the button on the left of the Developer Assembly clicks into place 13 Holding the Developer Assembly with one h...

Страница 299: ...reen drum surface facing the black toner roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join th...

Страница 300: ...ly by the green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the...

Страница 301: ...kCentre Pro 665 685 765 785 B 11 16 Press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place Drum Unit...

Страница 302: ...The Fuser Cleaner is located in the black fuser housing WARNING The black colored fuser housing may be hot if the machine was in use prior to this servicing 17 Grasp the two green tabs and lift the Fu...

Страница 303: ...st 19 Place the fuser cleaner on the fuser housing from its front side first At this time the guides of the fuser cleaner should be positioned on the right side Then move the fuser cleaner to the back...

Страница 304: ...B 14 WorkCentre Pro 665 685 765 785 20 Close the Top Cover Press down on the Top Cover until a click is heard to ensure the cover is closed Top Cover 101...

Страница 305: ...laced Do not replace the Drum Unit with one that has been used The DRUM LIFE WARNING display does not clear if a used Drum Unit is installed CAUTION Do not expose the green Drum to light for more than...

Страница 306: ...riod Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the machine The following figure shows how to remove the Developer Assembly...

Страница 307: ...e Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the Drum Unit and the Developer Assembly 6 Holding the...

Страница 308: ...figure shows how the shafts on the Developer Assembly align with the slots 7 Press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to...

Страница 309: ...Ozone Filter 8 Remove the Ozone Filter from the inside of the machine Then place the new ozone filter into the machine 9 Close the Top Cover Press down on the Top Cover until a click is heard to ensur...

Страница 310: ...ngerprints Use water to dampen the cloth Do not use chemicals for cleaning as this can cause discoloration or damage to the finish of the machine Use a vacuum cleaner or brush to remove dust from the...

Страница 311: ...procedure to clean the Scanner components 1 Press the Transmission Cover Open Button to open the Transmission Cover 2 Wipe the glass surface and the guide with a soft dry cloth lens cleaner cloth If t...

Страница 312: ...3 Wipe the Retard Pad and the rollers with a dry cloth If the surfaces require moisture to remove the dirt use a cloth slightly dampened with water to remove the dirt followed by a dry cloth 4 Close t...

Страница 313: ...every 6 months Clean the following parts of the machine when you replace the toner cartridge or the Drum Unit Transfer Wire and Discharge Wire The Transfer Wire and the Discharge Wire are located und...

Страница 314: ...lean the Developer Assembly and the surrounding parts 1 Grasp the Top Cover Open Lever and open the Top Cover WARNING Do not touch the fuser housing inside the machine The fuser housing is extremely h...

Страница 315: ...the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the machine The following figure shows how t...

Страница 316: ...lower print quality To clean the Transfer Wire and Discharge Wire 4 Clean the Transfer Wire and the Discharge Wire with a cotton swab The following figure shows how to clean the Transfer Wire and the...

Страница 317: ...it and the Developer Assembly 7 Cover the entire Drum Unit with a clean cloth to protect the drum from exposure to light 8 Place the Developer Assembly over paper to protect the surface on which you a...

Страница 318: ...e green drum surface facing the black roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the D...

Страница 319: ...green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the Developer...

Страница 320: ...en squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place 13 Close the Top Cover Press down on the Top Cover until a click is h...

Страница 321: ...Window The Laser Beam Window is located on the under side of the Top Cover Charger Wire The Charger Wire is located on the Drum Unit above the green drum roller Use the following procedure to clean th...

Страница 322: ...entre Pro 665 685 765 785 To clean the Laser Beam Window 2 Wipe the laser beam window with a cotton swab or a dry cloth lens cleaner cloth The following figure shows the laser beam window Laser Beam 0...

Страница 323: ...or the black roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality To clean the Charger Wire 3...

Страница 324: ...sembly Place the Drum Unit on a level surface The following figure shows the Drum Unit and the Developer Assembly 6 Locate the Charger Wire on the Drum Unit 7 Use the Charger Cleaner to lightly wipe t...

Страница 325: ...reen drum surface facing the black toner roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join th...

Страница 326: ...ly by the green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the...

Страница 327: ...en squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place 11 Close the Top Cover Press down on the Top Cover until a click is h...

Страница 328: ...loper Assembly Dirt or dust on the contacts causes the printer to blur characters Metering Blade The Metering Bade is located above the black toner roller on the Developer Assembly Dirt between the ma...

Страница 329: ...cedure to clean the additional components 1 Grasp the Top Cover Open Lever and open the Top Cover WARNING Do not touch the fuser housing inside the machine The fuser housing is extremely hot while the...

Страница 330: ...roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the...

Страница 331: ...Unit from the Developer Assembly The following figure shows the Drum Unit and the Developer Assembly 5 Place the Drum Unit on a level surface Cover the Drum Unit with a clean cloth to protect the unit...

Страница 332: ...ean Contacts 6 Use a cotton swab to clean the silver contacts in the machine Contacts are located inside the chassis in the front on the right and in the rear The following figure shows the locations...

Страница 333: ...he Metering Blade 7 Use the Mylar Scraper to scrape off the toner between the metering blade and the black toner roller on the Developer Assembly The following figure shows how to clean the Metering B...

Страница 334: ...rum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the Drum Unit and the Developer Assembly 9 Holding the Developer Assembly by the green handles align the...

Страница 335: ...WorkCentre Pro 665 685 765 785 B 45 The following figure shows how the shafts on the Developer Assembly align with the slots 028...

Страница 336: ...o place The following figure shows how to press the Drum Unit into place 11 Close the Top Cover Press down the Top Cover until a click is heard to ensure the cover is closed Installing the maintenance...

Страница 337: ...aper Size Letter Width 8 5 in 216 mm x 11 0 in 280mm Legal Width 8 5 in 216 mm x 14 0 in 356 mm A4 Width 8 3 in 210 mm x 11 7 in 297 mm Recording Paper Output Tray Capacity 20 lb Letter A4 Up to 250 s...

Страница 338: ...nting Machine Type Desk top type with both transmission reception functions Number of Connectable Lines Pro 665 Pro 685 1 line Pro765 Pro 785 2 lines Printer Emulation 600 x 600 class printing 406 x 3...

Страница 339: ...uming 4 print coverage Memory Jobs 100 Department Codes 99 Group Numbers 50 368 stations per group Input Mailbox 100 boxes One Touch Numbers 68 Speed Dial Numbers relay Off 300 Bypass tray Up to 100 s...

Страница 340: ...Auxiliary Paper Tray A4 98S04408 Handset 98S04399 Bypass Tray 98S04397 Media Supplies Letter Paper 20 lb 3R721 Paper 20 lb 3R6296 Recycled Transparencies 3R3108 Legal Paper 20 lb 3R727 Paper 20 lb 3RT...

Страница 341: ...upplied with the product Symbology General warning alerts user to the risk of personal damage Example of specific warning Warning Heated Surface Unplug this equipment from the wall outlet before clean...

Страница 342: ...binet and in the back and sides of the product are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered...

Страница 343: ...nt is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 196...

Страница 344: ...to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment...

Страница 345: ...0 Council Directive 99 5 EEC approximation of the laws of the member states related to R TTE A full declaration defining the relevant directives and referenced standards can be obtained from your Xero...

Страница 346: ...been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength tests Xerox Limited manufactu...

Страница 347: ...d their authorized distributors conform to all relevant safety legislation and standards However like all electrical equipment they have to be regularly serviced and maintained by competent persons Xe...

Страница 348: ...of all tests ANSWER After safety testing your Xerox Limited Customer Service Engineer will provide you with a certificate which details the results of all tests completed In the event of any defect b...

Страница 349: ...ENERGY STAR Partner Xerox has determined that this product meets the ENERGY STAR guidelines for energy efficiency Low Power and Sleep Mode The Workcentre Pro 665 685 765 785 switch to a standby mode o...

Страница 350: ...equipment which complies with this standard the European Telecommunication Standards Institute ETSI has issued an advisory document EG 201 121 which contains notes and additional requirements to ensu...

Страница 351: ...ted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and follow the instructions listed below This equipment complies with Part 68 of the FCC rules On...

Страница 352: ...he telephone line is damaged or the telephone company notifies you that your machine is causing damage disconnect the machine from the telephone line and call for service Do not reconnect the machine...

Страница 353: ...e method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord Th...

Страница 354: ...t only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 This digital apparatus does not exceed the Class A limits for radio noise emissions from d...

Страница 355: ...assigning one touch key using ControlCentre 15 14 authorizing setting the department control 2 34 automatic document feeder see also document feeder maximum capacity C 1 automatic receive mode answer...

Страница 356: ...nsmission problems 16 19 communications failure troubleshooting 16 21 confidential mailbox ITU T 8 1 confirmation reports group poll 9 11 group send 9 9 memory send 9 7 override 9 18 relay destination...

Страница 357: ...15 16 15 17 telephone line setting 15 3 using 15 1 15 26 15 27 WorkCentre setting 15 2 15 5 Copy Key collating 10 1 used 10 1 copying 10 1 10 2 collating 10 1 preventing document jams 16 15 cover shee...

Страница 358: ...setting 3 15 display see also LCD document feeder maximum capacity C 1 document jams 16 15 causes 16 15 clearing 16 15 error code 16 6 document misfeed 16 19 document recovery resending stored documen...

Страница 359: ...1 using ControlCentre 15 6 15 8 15 9 15 12 fax speed 2 18 2 26 C 2 setup 2 14 transmission problems 16 20 features menu levels 2 1 menu map 9 26 settings report 9 27 transmission confirmation 5 17 fin...

Страница 360: ...A 1 lighten contrast 2 46 line ECM 2 40 5 23 listen to dial 5 18 5 20 line monitor default setting 2 63 lines number of connnectable C 2 liquid crystal display see also LCD listen to dial described 5...

Страница 361: ...9 manual group dialing 4 13 Manual Group Key used 4 13 manual receive mode answering a call 3 5 default setting 3 2 3 4 described 3 1 receiving documents 3 5 reception problems 16 20 manual send 5 8 m...

Страница 362: ...6 20 oversized documents discard extra 3 15 reducing an incoming fax 3 7 using ControlCentre 15 11 ozone filter see also process unit cleaning the machine B 20 supplies A 1 P page numbers cover sheet...

Страница 363: ...ing ControlCentre 15 4 presetting groups 2 29 ITU T mailbox numbers 8 2 8 4 one touch keys 2 22 relay groups 5 37 speed dial numbers 2 14 printer printer width C 1 printer driver C 2 printer not avail...

Страница 364: ...ount and interval 2 43 2 45 manual 4 9 maximum times 5 1 number of redials 5 30 options from ControlCentre 15 7 reduce incoming fax 3 7 using ControlCentre 15 11 refuse junk mail 2 51 relay groups 5 3...

Страница 365: ...s D 10 FCC regulations D 11 safety requirements ampere ratings D 2 building codes D 2 cleaning D 1 covers D 2 data coupler D 11 earthing D 2 energy saving D 2 extension cord D 2 fuser area D 3 groundi...

Страница 366: ...error messages codes 16 3 16 7 setting answer mode 3 2 3 4 department codes 2 34 fax options 5 18 5 26 15 6 15 8 15 9 15 12 groups 2 29 ITU T mailbox 8 2 8 4 machine default settings 2 40 number of p...

Страница 367: ...B 4 top cover error code 16 6 total pages 5 18 5 19 transmission features see transmitting transmission modes default settings 5 3 delayed 5 8 direct send 5 3 5 6 manual send 5 8 memory send 5 3 5 4 t...

Страница 368: ...n problems 16 20 transmission problems 16 19 TWAIN settings 11 1 11 2 type machine type C 2 V voltage C 2 volume ringer adjusting 2 52 2 53 2 54 2 55 W wattage C 2 weight C 3 width machine dimensions...

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