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Xerox WorkCentre Pro 412 User Guide

Page 8-1

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8

Basic Troubleshooting

This chapter provides information for solving problems which
may occur with your WorkCentre Pro 412. Tables listing Error
Messages and Codes, problems and possible solutions are
provided.

This chapter includes:

- Document Jams

- Paper Jams

- Calling for Service

- LCD Error Messages

- Solving Problems

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Содержание WorkCentre Pro 412

Страница 1: ...WorkCentre Pro 412 User Guide 708P86380...

Страница 2: ...hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox The Document Company th...

Страница 3: ...ted Information Sources 1 9 2 Product Overview 2 1 Unpacking 2 2 Identifying the Machine Components 2 4 Front View 2 4 Rear View 2 5 Control Panel Components and Keys 2 6 Entering Characters Using the...

Страница 4: ...4 Print 4 1 Printing a Document from an Application 4 2 Printer Settings 4 3 Accessing Printer Settings 4 3 Printer Properties Tabs 4 5 5 Fax 5 1 Faxing Procedure 5 2 1 Load the Originals 5 2 2 Press...

Страница 5: ...6 3 1 Load the Originals 6 3 2 Run the ScanToPC Program 6 6 3 Press the Copy Fax Scan Key 6 6 4 Select the Scan Features 6 7 5 Press Start 6 7 Configuring the Default Scan Application 6 8 Standard Sc...

Страница 6: ...Bypass Jam 8 11 Calling for Service 8 12 Customer Support Telephone Number 8 12 LCD Error Messages 8 13 Solving Problems 8 16 Copier Problems Solution Chart 8 16 Printing Problems Solution Chart 8 18...

Страница 7: ...Laser Safety A 5 The Electricity at Work Regulations UK ONLY A 6 Certification to 1999 5 EC A 9 FCC Regulations A 10 Canadian Certification A 13 Environmental Compliance A 14 Energy Star A 14 11 Appen...

Страница 8: ...vi Xerox WorkCentre Pro 412 User Guide...

Страница 9: ...age 1 1 About This Guide 1 About This Guide Thank you for purchasing the WorkCentre Pro 412 The WorkCentre Pro 412 is designed for ease of use but to use your machine to its fullest potential take som...

Страница 10: ...tions for using the copy features available Print Chapter 4 Describes the procedure for printing from a PC and an overview of the printer driver features Fax Chapter 5 Describes the procedures for sen...

Страница 11: ...provides information about setting up and using ControlCentre 5 0 Safety Notes Appendix A Provides safety procedures and approval certification information for the product Specifications Appendix B Pr...

Страница 12: ...number is located on the machine behind the front door To access the serial number open the side cover using the release latch and then open the front door You will be provided with the Xerox Welcome...

Страница 13: ...o 412 is synonymous with the machine Orientation There are two types of orientation referred to in this guide Image Orientation and Feed Orientation Image Orientation Image Orientation describes the d...

Страница 14: ...o types of feed orientation Long Edge Feed LEF When observed from the front of the machine originals or media with the long edges to the left and right of the document feeder or paper tray Short Edge...

Страница 15: ...For example Always follow safety procedures when operating the equipment There are several fax dialing methods available on your WorkCentre Pro 412 Quick Pathway In addition to the step by step instr...

Страница 16: ...on about all the dialing methods available refer to the section Dialing Methods on page 5 9 Cautions Cautions are statements that suggest mechanical damage may be the result of an action For example C...

Страница 17: ...412 User Guide Page 1 9 About This Guide Related Information Sources Information available for the WorkCentre Pro 412 consists of This User Guide The Quick Start Guide The Installation Sheet The Custo...

Страница 18: ...Page 1 10 Xerox WorkCentre Pro 412 User Guide...

Страница 19: ...hapter provides an overview of your WorkCentre Pro 412 and step by step instructions for setting up your machine and installing the software This chapter includes Unpacking Identifying the Machine Com...

Страница 20: ...re Pro 412 Remove the plastic film from the LCD Remove all tapes and packing materials from your WorkCentre Pro 412 Tape LCD Pull the Scan unlock switch located on the bottom of the scanner module tow...

Страница 21: ...be running Windows 98 Windows 2000 or Windows Me to use the USB cable Otherwise use a parallel cable Parallel or USB cables are not required for standalone features HINT If using a parallel cable ensu...

Страница 22: ...lustrations in this section identify your WorkCentre Pro 412 components and their location Front View Automatic Document Feeder Document Guides Document Input Tray Document Output Tray Control Panel P...

Страница 23: ...User Guide Page 2 5 Product Overview Rear View Document Cover Scan Module Connector Paper Cassette Document Glass Paper Exit Extension USB Connector Parallel Connector AC Power Cord Connector EXT LIN...

Страница 24: ...Reduce Enlarge Use to adjust copy size from 25 to 400 when you feed an original from the document glass and 25 to 100 from the ADF When feeding from the document glass Clone and AutoFit features are...

Страница 25: ...it Use to enter or exit Menu mode 17 Manual Group Use to send a fax job to multiple destinations 18 Manual Dial Use to dial a fax number manually inter active dial 19 Speed Dial Use to dial calls and...

Страница 26: ...fferently depending on the selected mode Copy Mode Use to clear the copy quantity while you are entering a number or clear the currently selected feature setting while you are programming a copy featu...

Страница 27: ...e next letter appears in the display When you have finished entering letters press Select Keypad Character Assignment Editing Numbers or Names If you make a mistake move the cursor under the wrong cha...

Страница 28: ...xample and listen for a second dial tone In such cases you must insert a pause in the telephone number You can insert a pause while you are setting up a Speed dial number To insert a pause press Pause...

Страница 29: ...tions to make the necessary connections required to install your Xerox WorkCentre Pro 412 Connect the Scan Module cord to the port shown and fasten the side screws If required connect your answering m...

Страница 30: ...a parallel cable Parallel or USB cables are not required for standalone features HINT If using a parallel cable ensure that it meets IEEE standard 1284 specifications and is not longer than twelve fee...

Страница 31: ...you have unlocked the Scanner Pull the scan unlock switch toward you before connecting the power cord For details refer to Unpacking starting on page 2 2 Connect the AC Power Cord to your machine and...

Страница 32: ...alling Drum and Toner Cartridges Using the instructions provided install the Drum and Toner cartridges CAUTION Ensure that the side cover is always open before opening the front cover Pull the release...

Страница 33: ...e Pro 412 until it locks into place Remove the starter toner cartridge from its packaging Gently shake the cartridge to loosen the toner Shaking the cartridge will assure maximum copies per cartridge...

Страница 34: ...Page 2 16 Xerox WorkCentre Pro 412 User Guide Slide the toner cartridge into the WorkCentre Pro 412 until it locks into place Turn the toner lever downwards until it locks into place...

Страница 35: ...Xerox WorkCentre Pro 412 User Guide Page 2 17 Product Overview Close the front cover and the side cover 1 2 1 2...

Страница 36: ...Paper Using the instructions provided load paper into your Xerox WorkCentre Pro 412 The paper cassette can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper Pull open the paper cassette Push...

Страница 37: ...the rear paper guide to the required paper length It is preset to A4 or 8 5 x 11 inch size depending on country To load another size lift and insert the rear guide into the corresponding position LGL...

Страница 38: ...Page 2 20 Xerox WorkCentre Pro 412 User Guide Ensure that the paper is positioned under the snubbers Snubber Do not fill above the max fill line Max Fill Line...

Страница 39: ...Overview While squeezing the side guide as shown move it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of the paper tightly...

Страница 40: ...ing Press Menu Exit on the control panel The display shows the first menu SYSTEM DATA Scroll to the SYSTEM SETUP menu by pressing repeatedly then press Select Scroll to the SELECT LANGUAGE option by p...

Страница 41: ...asks you to enter the fax number If there is a number already entered the number displays Enter your fax telephone number You can include symbol in the phone number by pressing the key and insert a s...

Страница 42: ...SS AA 777 enter one digit then move the cursor by pressing the button and enter the next digit If you want to insert a space in the name you can also use the button to move the cursor to skip the pos...

Страница 43: ...ic keypad Day 01 31 Month 01 12 Year 00 99 Hour 00 23 24 hour mode 01 12 12 hour mode Minute 00 59 The date and time is entered and displayed in the following order MM Month DD Day YY Year HH Hour MM...

Страница 44: ...window appears concerning New Hardware select Cancel 2 Insert the Setup CD into the CD ROM drive of your PC If the Xerox screen appears automatically go to step 4 3 From the Start menu select Run Typ...

Страница 45: ...WorkCentre Pro 412 User Guide Page 3 1 Copy 3 Copy This chapter provides step by step instructions for copying documents This chapter includes Copying Procedure Standard Copy Features Special Copy Fea...

Страница 46: ...a copy 1 Press the Copy Fax Scan Key Quick Pathway Press the Copy Fax Scan Key Select the Paper Supply Load the Originals Choose the Copy features required Enter the copy quantity required Press Start...

Страница 47: ...ning the Product page 7 14 Select the required paper supply source by pressing Paper Supply If you are using the cassette press Paper Supply until the LCD displays CASSETTE If you are using the bypass...

Страница 48: ...emoved Ensure any glue ink or correction fluid on the paper is completely dry before loading the documents Originals should be between 45 g m2 and 105 g m2 12 5 lb and 28 lb and between B5 182 x 257 m...

Страница 49: ...riginals into the document feeder If necessary adjust the sliding document guides to the paper size required Insert the originals neatly into the document feeder face up The first page should be on to...

Страница 50: ...orner NOTE Ensure that no documents are loaded in the ADF If a document is detected in the ADF the document has a priority than the document on the glass Lower the document glass cover Leaving the cov...

Страница 51: ...e 100 Output OFF For a more detailed explanation of the standard Copy features available please refer to the following pages Lighten Darken page 3 9 Original Type page 3 10 2 Sided Copy page 3 11 Redu...

Страница 52: ...Page 3 8 Xerox WorkCentre Pro 412 User Guide 6 Press Start Press Start to begin copying The LCD displays copy processing Start Key...

Страница 53: ...ighten Darken key can adjust the contrast for a document containing faint markings or dark images Press Lighten Darken on the control panel to display the current setting Press Lighten Darken repeated...

Страница 54: ...e of document being loaded Press Original Type on the control panel to display the current setting Press Original Type repeatedly to change the setting Press Select to save the selection Original Type...

Страница 55: ...ss 2 Sided Copy repeatedly until the required selection displays Press Select to save the selection Press Start 2 Sided Copy Options Long Edge Produces copies with the binding orientation along the lo...

Страница 56: ...E Use leading zero s to ensure three digits are entered e g enter 050 to program a 50 reduction If you press Clear Clear All the selected percentage returns to 100 Press Select to save the selection O...

Страница 57: ...Page 3 13 Copy Resetting Copy Features You can reset all the Copy feature selections you have made back to the factory default status Clear Clear All Key Press Clear Clear All on the control panel tw...

Страница 58: ...in the machine This feature can only be applied when you are using the document glass If a document is detected in the ADF the Auto Fit option does not work Press Reduce Enlarge repeatedly until AUTO...

Страница 59: ...etected in the ADF the Clone option does not work Press Reduce Enlarge repeatedly until CLONE displays Press Select to save the setting Press Start The machine prescans the original image with low res...

Страница 60: ...Page 3 16 Xerox WorkCentre Pro 412 User Guide...

Страница 61: ...rkCentre Pro 412 User Guide Page 4 1 Print 4 Print This section describes printing from your PC to your Xerox WorkCentre Pro 412 This chapter includes Printing a Document from an Application Printer S...

Страница 62: ...e is powered on and there is paper in one of the paper trays 2 Verify that you have installed the printer driver software for your machine For instructions refer to Chapter 2 Product Overview page 2 2...

Страница 63: ...ually override settings made in the printer driver NOTE You do not need to use any of the control panel keys to use the machine as a PC printer For example if you want to adjust the printing contrast...

Страница 64: ...WorkCentre printer from the Printers folder click the right mouse button then select Document Defaults from the drop down list Windows 2000 Select the File Print or File Page Setup command from withi...

Страница 65: ...perties window consists of 5 tabs Paper Image Quality Page Layout Watermark About If you access the Printer Properties through the Printers folder you can view more Windows based tabs as well as these...

Страница 66: ...printing from is closed Printer Properties Buttons and Icons Click OK when you have finished reviewing or making changes Click Cancel if you want to exit the tab menus without applying any changes Cl...

Страница 67: ...he Fax function and the features available It gives step by step instructions on how to send and receive faxes using all the features and functions available The following topics are included Faxing P...

Страница 68: ...nd originals Automatic Document Feeder ADF Using the Automatic Document Feeder ADF you can load up to 30 documents in one job Ensure documents are in good condition and that all staples and paper clip...

Страница 69: ...document falls into any of these categories use the document glass only Remove all staples and paper clips before placing the originals into the document feeder If necessary adjust the sliding docume...

Страница 70: ...e the document glass cover Position the original face down on the document glass Align it with the registration arrow in the rear left corner NOTE Ensure that no documents are loaded in the ADF If a d...

Страница 71: ...2 Press the Copy Fax Scan Key Copy Fax Scan Key Select Key Ensure that the LCD displays the date and time FAX mode If not press the Copy Fax Scan key on the control panel repeatedly until FAX displays...

Страница 72: ...x number of the remote machine using the Numeric Keypad There are several methods available for entering the remote fax number including functions such as Speed dialing and Group dialing HINT For info...

Страница 73: ...rs on the display HINT For a listing of error messages and their meanings refer to Chapter 8 Basic Troubleshooting page 8 13 If you receive an error message press Stop to clear the message and try to...

Страница 74: ...Job Status Your machine can perform more than one of many functions simultaneously For example you can Receive a fax into the memory while making a copy Store a fax document for later transmission whi...

Страница 75: ...wing instructions to send the fax using Keypad Dialing Feed the document s face up into the ADF or place a single document on the document glass face down Ensure the LCD displays the date and time FAX...

Страница 76: ...ial number using the numeric keypad then press Select If a number is already stored in the location you chose the display shows the number Enter the fax number you want to store then press Select To a...

Страница 77: ...e LCD displays the date and time FAX mode If not press the Copy Fax Scan key until FAX displays then press Select Program any features required for the job Press Speed Dial on the control panel Enter...

Страница 78: ...CD displays the date and time FAX mode If not press Copy Fax Scan until FAX displays then press Select Press Menu Exit on the control panel The display shows the first menu SYSTEM DATA Press or until...

Страница 79: ...group Ensure that the LCD displays the date and time FAX mode If not press Copy Fax Scan until FAX displays then press Select Press Menu Exit on the control panel The display shows the first menu SYS...

Страница 80: ...e 5 24 When you come to a step in which the display asks you to enter the remote fax number press Speed Dial and enter the group dial number You can use only one group number for one operation Then co...

Страница 81: ...n also press Speed Dial and enter a speed dial number and press Select Note that you cannot use Group dial numbers for another fax number The number appears on the display Press Select to confirm the...

Страница 82: ...from the remote machine press Start to begin sending Redial To Redial the Last Number Ensure the LCD displays the date and time FAX mode If not press the Copy Fax Scan key until FAX displays then pre...

Страница 83: ...have a phone connected to the EXT jack you can send a fax after speaking with a person at the remote site When you have finished talking instruct the person at the remote location to start their fax...

Страница 84: ...required receive mode Press Select to save the setting Press Menu Exit to exit and return to the previous menu level To return the Standby mode press Stop Receive Mode Options TEL In TEL mode automat...

Страница 85: ...ode If you have an external phone connected to the EXT jack you can answer voice phone calls and receive faxes manually Answer an incoming call by picking up the external phone If you hear a fax tone...

Страница 86: ...to save the required selection Resolution Options Standard Use for documents with normal sized characters Fine Use for documents containing small characters or thin lines or for sending documents prin...

Страница 87: ...croll through the choices Press Select to save the selection Original Type If you send different types of documents use this option to change the original type to ensure a high quality Press Original...

Страница 88: ...nt setting Press Lighten Darken repeatedly to scroll through the choices You can choose from 5 contrast settings Each time you press the key the selection block on the LCD moves to the left or the rig...

Страница 89: ...can key until FAX displays then press Select Press Resolution on the control panel to display the current setting Press Resolution repeatedly until FINE is displayed Press Select to save the setting P...

Страница 90: ...To enter the number you can also press Speed Dial and enter the speed dial number then press Select Press Select to confirm the number The display asks you to enter the next fax number to send the do...

Страница 91: ...will be sent at that time on the following day Press Select when the start time displays correctly The document will be scanned into the memory before transmission The display shows the memory capaci...

Страница 92: ...X displays then press Select Program any features required for the job Press Menu Exit on the control panel Press or until ADD CANCEL appears then press Select Press Select to access ADD The display s...

Страница 93: ...mode If not press the Copy Fax Scan key until FAX displays then press Select Program any features required for the job Press Menu Exit on the control panel Press or until PRIORITY SEND appears then p...

Страница 94: ...alls the machine holding the original and requests that the document be sent In other words it polls the machine holding the original TX Poll You can program your fax machine to send documents in your...

Страница 95: ...by a remote machine Using the or key select ON to store in the bulletin board or OFF not to store in the bulletin board Then press Select The machine stores the document in the memory The display cou...

Страница 96: ...hen press Select The display asks you to enter the number of the remote fax machine Enter the number of the remote fax machine using the numeric keypad You can press Speed Dial and enter the speed dia...

Страница 97: ...y or without entering the time The display asks you to enter a 4 digit code Poll code 0000 represents no code If the remote machine is secured with a Poll code you must enter the correct code and pres...

Страница 98: ...e Copy Fax Scan key until FAX displays then press Select Press Menu Exit on the control panel The display shows the first menu SYSTEM DATA Press or until ADD CANCEL appears then press Select Press or...

Страница 99: ...tion results You can set up your machine to print the message confirmation report in one of the following ways Automatically after each transmission ON Automatically only if an error occurs during tra...

Страница 100: ...to print out automatically will not print out when there is no paper loaded or a paper jam has occurred HINT For a full list of the reports available refer to Chapter 9 System Setup page 9 9 Printing...

Страница 101: ...equipped with a True Color Quality Scanner capable of reproducing color charts photographs graphics or printed text This chapter includes The WorkCentre Pro 412 TWAIN Scanner Program Scanning Procedur...

Страница 102: ...rkCentre Pro 412 TWAIN Scanner program is used to scan documents and photographs You can decide what portion of a document you want to scan adjust the brightness and contrast color balance resolution...

Страница 103: ...ound originals Automatic Document Feeder ADF Using the Automatic Document Feeder ADF you can load up to 30 documents in one job Ensure documents are in good condition and that all staples and paper cl...

Страница 104: ...ocument falls into any of these categories use the document glass only Remove all staples and paper clips before placing the originals into the document feeder If necessary adjust the sliding document...

Страница 105: ...ise the document glass cover Position the original face down on the document glass Align it with the registration arrow in the rear left corner NOTE Ensure that no documents are loaded in the ADF If a...

Страница 106: ...e Windows Start button then select Programs Xerox WorkCentre Pro 412 ScanToPC 3 Press the Copy Fax Scan Key Copy Fax Scan Key Select Key Ensure that the LCD displays READY TO SCAN If not press the Cop...

Страница 107: ...tailed explanation of the standard Scan features available please refer to the following pages Resolution page 6 9 Scan Options page 6 9 Original Type page 6 10 Lighten Darken page 6 11 Reduce Enlarge...

Страница 108: ...ation Double click the ScanToPC icon in the Windows taskbar typically in the lower right hand corner of your screen Click the Add Application option and specify the required application Click OK when...

Страница 109: ...m 150 dpi to 600 dpi for Black White scanning The range available for Grey or Color scanning is from 75 dpi to 600 dpi Press Resolution on the control panel to display the current setting Press Resolu...

Страница 110: ...n Press Original Type on the control panel to display the current setting Press Original Type repeatedly to change the setting Press Select to save the selection Original Type Options Text Use to scan...

Страница 111: ...n the control panel to display the current setting Press Lighten Darken repeatedly to scroll through the choices You can choose from 5 contrast settings Each time you press the key the selection block...

Страница 112: ...control panel repeatedly until REDUCE ENLARGE displays on the LCD Enter the required percentage using the numeric keypad If you press Clear Clear All the selected percentage returns to 100 Press Selec...

Страница 113: ...then Programs PaperPort Scan Direct HINT You can also double click on the Scan Direct icon located on your desktop if available From the PaperPort inbox click the Scan button the Scan A Document Icon...

Страница 114: ...Page 6 14 Xerox WorkCentre Pro 412 User Guide...

Страница 115: ...Product There will be times when the machine will require maintenance tasks to be carried out This chapter provides step by step instructions for maintaining the machine and replacing consumables Thi...

Страница 116: ...ecifically listed as approved in this documentation They can cause poor performance and create a dangerous condition Use supplies and cleaning materials only as directed in this documentation Keep all...

Страница 117: ...nd LCD Display Regular cleaning keeps the Control Panel and LCD Display free from dust and dirt To remove finger prints and smudges clean the control panel and LCD screen with a soft lint free cloth l...

Страница 118: ...bers are listed below To obtain supplies contact your local Xerox office giving your company name the product number and its serial number Use the space below to keep a record of the telephone number...

Страница 119: ...actual number may vary according to the print density of the page you print If you print a lot of graphics you may need to change the cartridge more often Toner Save Mode You can extend the life of yo...

Страница 120: ...tridge re distributes the remaining toner in the cartridge This procedure can only be performed once prior to changing the Toner Cartridge CAUTION When ordering a new Toner Cartridge make sure the cor...

Страница 121: ...erox WorkCentre Pro 412 User Guide Page 7 7 Maintaining the Product Open the front cover Turn the toner locking lever upwards to release the toner cartridge Remove the toner cartridge from the machine...

Страница 122: ...rint when a job is printed At this stage the toner cartridge needs to be replaced The LCD displays warning message TONER EMPTY Gently shake the cartridge to distribute the toner evenly inside the cart...

Страница 123: ...hake the new toner cartridge horizontally four or five times Save the box and the cover for shipping Slide the new toner cartridge in until it locks in place Turn the toner locking lever downwards unt...

Страница 124: ...tructions below to activate this process Press Menu Exit on the control panel then press or until MAINTENANCE appears and press Select Press or until you find NOTIFY TONER then press Select Press or t...

Страница 125: ...pose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result Cleaning the OPC Drum If you are getting streaks or spots on your print you may set the product to cl...

Страница 126: ...nd of life Approximately 1 000 more copies can be made but you should have a replacement cartridge in stock When REPLACE DRUM is displayed the machine will stop operating until the drum cartridge is r...

Страница 127: ...be removed to replace the drum cartridge Pull the used drum cartridge Unpack the new drum cartridge and slide it in place making sure not to touch the surface of the drum Reinstall the toner cartridg...

Страница 128: ...rce Capacitya Paper Cassette Bypass Tray Plain paper Letter 8 5 x 11 inch Legal 8 5 x 14 inch Executive 7 25 x 10 5 inch A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm YES 550 YES 550 NO 0 YES 550 NO...

Страница 129: ...te can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper Acceptable print media is plain paper with sizes ranging from A4 or 8 5 x 11 inch to Legal 216 x 356 mm 8 5 x 14 inch and weighing betw...

Страница 130: ...ure plate until it locks in position Adjust the rear paper guide to the required paper length It is preset to A4 or 8 5 x 11 inch size depending on country To load another size lift and insert the rea...

Страница 131: ...er Guide Page 7 17 Maintaining the Product Fan the paper and insert it into the cassette If loading letterhead paper load with the design side facing up The top edge of the sheet with the logo should...

Страница 132: ...Page 7 18 Xerox WorkCentre Pro 412 User Guide Ensure that the paper is positioned under the snubbers Snubber Do not fill above the max fill line Max Fill Line...

Страница 133: ...using it making the product more compact Use the bypass tray to print transparencies labels envelopes or postcards in addition to making quick runs of paper types or sizes that are not currently load...

Страница 134: ...k of sheets laid without being touched by hands on a flat surface NOTE Always load only the print media specified in Appendix B Specifications to avoid paper jams and print quality problems NOTE Do no...

Страница 135: ...deposited on the transparency can cause print quality problems Lower the Bypass tray located on the right side of the product Unfold the paper support extension as shown Paper Support Bypass Tray Prep...

Страница 136: ...u have not loaded too much print media The stack should be under the stack height limit mark The print media buckles if you load a stack that is too deep or push it in too far If copying press Paper S...

Страница 137: ...s or shelves not on the floor Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or curl Du...

Страница 138: ...rt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints handle transparency film and coated paper carefully To avoid fading do not expose the printed film t...

Страница 139: ...ning the Product Do not feed a sheet of labels through the product more than once The adhesive backing is designed for one pass through the product Do not use labels that are separating from the backi...

Страница 140: ...Page 7 26 Xerox WorkCentre Pro 412 User Guide...

Страница 141: ...g This chapter provides information for solving problems which may occur with your WorkCentre Pro 412 Tables listing Error Messages and Codes problems and possible solutions are provided This chapter...

Страница 142: ...feeding through the ADF DOCUMENT JAM appears in the display Details for clearing the three types of document misfeeds are given below Input Misfeed Open the ADF top cover Pull the document gently to...

Страница 143: ...a If the jammed document cannot be easily removed skip to Roller Misfeed Close the document cover Feed the documents back into the ADF Open the document cover and turn the roller knob to remove the mi...

Страница 144: ...y Paper Feed Area If jammed in the paper feed area PAPER JAM 0 appears in the display Remove the paper cassette After you pull it out completely lift the front part of the cassette slightly up to rele...

Страница 145: ...ver then close it to clear the PAPER JAM message on the LCD CAUTION Do not touch the shiny drum cartridge surface Scratches or smudges will result in poor copy quality If the paper does not move immed...

Страница 146: ...hrough the fusing unit Unfused toner may adhere in the area resulting in smudged copies Insert the paper cassette Lower the rear part of the cassette to align the rear edge to the corresponding slot o...

Страница 147: ...Xerox WorkCentre Pro 412 User Guide Page 8 7 Basic Troubleshooting Remove the jammed paper in the direction shown Push up on the fuser lever then close the side cover...

Страница 148: ...User Guide Paper Exit Area If jammed in the paper exit area PAPER JAM 2 appears in the display Press the release latch to open the side cover Open the front cover Pull down on the fuser lever This wi...

Страница 149: ...o 412 User Guide Page 8 9 Basic Troubleshooting Turn the jam remove lever in the direction of the arrow to move the paper to the exit area then gently pull the paper out through the exit area Push up...

Страница 150: ...Page 8 10 Xerox WorkCentre Pro 412 User Guide Turn the jam remove lever back to the original position Close the front cover and the side cover 1 2 1 2...

Страница 151: ...detect paper in the bypass tray due to no paper or improper paper loading when you try to print using the bypass tray BYPASS JAM also may occur when the paper is not properly fed into the machine thro...

Страница 152: ...ase refer to Customer Support on page 1 4 Customer Support Telephone Number The telephone number of the Xerox Welcome Centre or your local representative is provided at the time of product installatio...

Страница 153: ...lacement cartridge in stock Duplex Jam Paper has jammed in the middle of 2 sided printing Clear the jam Refer to page 8 4 Fuser Error There is a problem in the fuser unit Unplug the power cord and plu...

Страница 154: ...here only a single location number can be used such as when adding locations for a multi dial operation Try again check location for group Line Error Your unit cannot connect with the remote machine o...

Страница 155: ...incorrect poll code Enter the correct poll code The remote fax machine you want to poll is not ready to respond to your poll request The remote operator should know in advance that you are polling an...

Страница 156: ...background of the copies If the original is dark use the Lighten Darken button to lighten the background of the copies Smears lines marks or spots on copies If defects are on the original press the L...

Страница 157: ...een cleared Toner yield is lower than expected and TONER LOW message appears in the LCD Toner may be lodged in the cartridge Remove the toner cartridge Shake the toner cartridge and tap along the top...

Страница 158: ...anel to ensure that the print job is being sent to the correct port For Example LPT1 The toner and drum cartridges are not installed properly Check that the toner and drum cartridges are installed pro...

Страница 159: ...ttings on the Details tab Select the required setting from the available choices Computer may not have enough memory RAM Install more RAM in your computer Print job is too large Reduce resolution from...

Страница 160: ...r may be too damp Try printing with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air Back of printout is dirty...

Страница 161: ...picking up the handset Ensure you do not replace the handset before you press Start When you answer a call using the handset to receive a FAX do not replace the handset until you press Start and you h...

Страница 162: ...kCentre Pro 412 User Guide Paper is output but not printed Ensure there enough toner Check with the party sending the fax that the original was placed correctly when scanned at the remote FAX Problem...

Страница 163: ...roblems or the machine locks up you may need to reset the machine Use the following instructions to reset and reboot the machine NOTE This programming sequence must be performed within 1 5 seconds Pre...

Страница 164: ...Page 8 24 Xerox WorkCentre Pro 412 User Guide...

Страница 165: ...which require setting up prior to using your WorkCentre Pro 412 machine Also ControlCentre 5 0 is available for setting up the machine remotely at your PC or Workstation The following topics are incl...

Страница 166: ...ing tone to indicate a voice phone call To answer the call press Start on the control panel then lift the handset If the external phone is not lifted while the ringing tone is sounding the machine wil...

Страница 167: ...eden Belgium Portugal Spain UK France and Ireland Toner Save With this option set to ON you can preserve the toner supply USB Mode USB mode selections are FAST and SLOW FAST is the default mode Some P...

Страница 168: ...To display or change any current setting for any of the system setup options choose a feature and press Select The default setting for your selection will be displayed in the lower line of the LCD Pr...

Страница 169: ...f the speaker Ensure that the LCD displays date and time Fax Standby mode If not press Copy Fax Scan until FAX displays then press Select Press Manual Dial You ll hear a dial tone Press or repeatedly...

Страница 170: ...mm 8 5 x 14 inch NOTE If feeding media smaller than A4 Letter through the bypass tray the setting can remain set at A4 Letter or Legal size Message Conf Use to enable a report showing whether the tra...

Страница 171: ...e page the document is divided and printed at actual size on two or more pages With Horizontal Reduction enabled the machine reduces an incoming document along the vertical axis only Discard Size When...

Страница 172: ...required status appears press Select You can exit from setup mode at any time by pressing Menu Exit or Stop Menu Exit returns to the previous menu level Stop returns to Standby mode Send From Memory W...

Страница 173: ...report in one of the following ways Automatically after each transmission ON Automatically only if an error occurs during transmission ERR No report printed at all OFF You can print this report manua...

Страница 174: ...Report This report is printed out automatically when power is restored after a power failure occurs and there is data loss due to the power failure NOTE The lists you have set to print out automatical...

Страница 175: ...s you have reserved are also canceled TX RX JOURNAL Clears all records of transmissions and receptions Use the following instructions to clear the required information from the machine s memory Press...

Страница 176: ...w settings to your WorkCentre Pro 412 machine Installing ControlCentre 5 0 When you install Xerox WorkCentre Pro 412 software Xerox WorkCentre Pro 412 ControlCentre 5 0 utility is automatically instal...

Страница 177: ...rolCentre 5 0 click the Exit button in the bottom of each tab screen For further details click the Help button in the bottom of each tab screen NOTE When you change the settings on ControlCentre 5 0 o...

Страница 178: ...ings HINT For details on the System Data Setting options please refer to System Data Settings on page 9 6 Reads the current settings in the WorkCentre Pro 412 machine then refreshes ControlCentre 5 0...

Страница 179: ...e Pro 412 User Guide Page 9 15 System Setup Advanced Tab Click on the Advanced tab to change the default Fax System Setup options HINT For details on the System Setup options please refer to System Se...

Страница 180: ...honebook entries from the WorkCentre Pro 412 machine to ControlCentre 5 0 Allows you to download the phonebook entries from ControlCentre 5 0 to the WorkCentre Pro 412 machine Phonebook entries Delete...

Страница 181: ...and various counters The counters allow you to check how many scans and prints have been made and how many jams have occurred on your machine Number of scans using the ADF Number of prints using the...

Страница 182: ...mware Update Tab Click on the Firmware Update tab to update the firmware of your machine NOTE This feature should be used by an Xerox Service Representative Please contact your local Xerox representat...

Страница 183: ...of personal injury This WARNING Mark alerts users to heated surfaces WARNING This product must be connected to a protective earthing circuit This product is equipped with a 3 wire type plug provided w...

Страница 184: ...ot use aerosol cleaners Follow the instructions in this User Guide for proper cleaning methods Never use supplies or cleaning materials for purposes other than those for which they were intended Keep...

Страница 185: ...9002 Quality system If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number EUROPE 44 0 1707 353434 USA CANADA 1 800 928 6...

Страница 186: ...equipment and the mutual recognition of their conformity A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative or by contacting E...

Страница 187: ...es uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipmen...

Страница 188: ...ants have been awarded ISO 9000 quality certification and are subject to regular audits by the British Standards Institution or equivalent national standards body Xerox equipment which has been proper...

Страница 189: ...t supplied by XEROX Limited and their authorized distributors conforms to all relevant safety legislation and standards However like all electrical equipment they have to be regularly serviced and mai...

Страница 190: ...Limited Customer Support will be pleased to advise you on such testing QUESTION I require records of all tests ANSWER After safety testing your XEROX Limited Customer Service Engineer will provide you...

Страница 191: ...ms you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipment for use on anal...

Страница 192: ...ata Coupler Information This Xerox machine contains an internal data coupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and...

Страница 193: ...telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68...

Страница 194: ...ompany may make changes to its communications facilities equipment operations or procedures Such action must be reasonable required in the operation of their business and consistent with FCC rules The...

Страница 195: ...in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment...

Страница 196: ...e Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has determined tha...

Страница 197: ...ety of users and to ensure that the machine operates in a fully functional state Use the specifications listed in this chapter to quickly identify the capabilities of the machine This chapter includes...

Страница 198: ...Item Description Emulation PCL6 Resolution True 600 x 600 dpi 1200 dpi class Printing speed 12 ppm for A4 letter size Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14...

Страница 199: ...ps Transmission speed 3 5 seconds Standard resolution MMR 33 6 kbps Memory 4 Mbytes Printing speed 12 ppm for A4 letter size Effective scanning width 208 mm 8 2 inches Effective printing width 208 mm...

Страница 200: ...6 6 cpm at Text Mixed 3 3 cpm at Photo Scan resolution 600 x 600 dpi 1200 dpi class Scan mode True color 250 gray Black and white Copy mode Black and white Effective scanning width 208 mm 8 2 inches...

Страница 201: ...ter Folio Legal 216 x 356 mm 8 5 x 14 inch 60 90 g m2 16 24 lb Bypass tray A6 Legal 216 x 356 mm 8 5 x 14 mm 60 160 g m2 16 43 lb Duplex A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 80 90 g m2 20...

Страница 202: ...215 9 x 355 6 8 5 X 14 JIS B5 182 x 257 7 17 x 10 12 A4 210x 297 8 27 x 11 69 Executive 184 2 x 266 7 7 25 x 10 5 A5 148 5 x 210 5 85 x 8 27 A6 card 105 x 148 5 4 13 x 5 85 Post Card 4x6 101 6 x 152 4...

Страница 203: ...2 16lb 24lb Bypass Cassette Plain Paper Envelop Transparency Label Cardstock A4 Letter Legal Folio Executive A5 B5 A6 Monarch 7 3 4 COM10 9 C5 DL Custom 60 160 g m2 16lb 43lb Duplex Plain Paper A4 Let...

Страница 204: ...Page B 8 Xerox WorkCentre Pro 412 User Guide...

Страница 205: ...Solution Chart 8 18 Resetting the machine 8 23 Solving Problems 8 16 Bracket text typeface conventions 1 7 Bypass Tray 7 19 7 21 C Calling for Service 8 12 Calling for service Serial number location...

Страница 206: ...plication Configuring 6 8 Delay RX Poll 5 30 Delay Send 5 24 Adding Documents to a Delay Send 5 26 Dialing Methods 5 9 5 16 Group Dialing 5 12 Keypad Dialing 5 9 Manual Dialing 5 16 Manual Group Diali...

Страница 207: ...ial 3 14 Features Fax Advanced 5 23 Delay Send 5 24 Lighten Darken 5 22 Original Type 5 21 Polling 5 28 Priority Sending 5 27 Resetting Fax Features 5 22 Resolution 5 20 Scan Options 5 21 Sending a Co...

Страница 208: ...Confirmation 5 33 9 9 Meter Readings 9 17 Monitoring Dual Job Status 5 8 Multi Address Transmission 5 12 Multi Address Transmission using Group Dial ing 5 14 Multi Communication Report 5 34 9 10 N Na...

Страница 209: ...er Cartridge 7 6 7 8 Reports 9 9 All Reports 9 9 Fax Reports 5 33 Help List 9 10 Message Confirmation 5 33 9 9 Multi Communication Report 5 34 9 10 Phonebook List 5 33 9 9 Power Failure Report 9 10 Pr...

Страница 210: ...pecial Media Guidelines 7 24 Specifications Appendix B B 1 Fax B 3 General B 5 Paper B 6 Printer B 2 Scanner and Copier B 4 WorkCentre Pro 412 B 1 Speed Dialing 5 10 Assigning Speed Dial Numbers to a...

Страница 211: ...hine 8 23 Solving Problems 8 16 TWAIN Scanner Program 6 2 TX Poll 5 28 TX RX JOURNAL 9 11 U Unpacking the machine 2 2 Using ControlCentre 5 0 9 13 Using Group Dialing 5 14 Using Speed Dialing 5 11 Usi...

Страница 212: ...Index viii Xerox WorkCentre Pro 412 User Guide...

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