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U s e r G u i d e

8.10

C O P I E R / P R I N T E R P R O B L E M S

Copier/Printer Problems

Symptom

DiagnosDia

Diagnosis and/or Solution

gnosis and ors and/

Printer prints very slowly

•

If you do not need

Best

mode, change the

Print Quality

setting

Normal

eXpress

•

Close all applications not needed to print the job.

•

On your PC, select:

Start > Settings > Printers

. Click the

M940 - M950 icon with the right mouse button, select

Properties

, click the

Details

tab, and then click the

Spool

Settings

button. Select the desired spool setting from the

available choices.

00-ugm940.book Page 10 Monday, July 31, 2000 3:20 PM

Содержание WorkCentre m940

Страница 1: ...W o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 0 User Guide 701P35371 00 ugm940 book Page 1 Monday July 31 2000 3 20 PM...

Страница 2: ...are displayed on the screen such as icons screen displays looks etc Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation Windows TM is a trade...

Страница 3: ...entre Components 1 6 Software Components 1 7 Xerox ControlCentre 2 0 WorkCentre Status Bar 1 9 2 COPYING Copying 2 1 Copying 2 2 Using the Set Document Feeder M950 only 2 3 Copy Color 2 3 Copy Quality...

Страница 4: ...izing Copier Features 4 2 Selecting WorkCentre Display Window Language 4 2 Selecting Paper Default 4 3 Selecting Program Timeout 4 3 Selecting Sleep Mode Setting 4 4 Learning How to Customize Print Fe...

Страница 5: ...UBLESHOOTING Troubleshooting 8 1 Printing a Test Page 8 2 Paper Feeding Problems 8 3 Quality Problems 8 4 Quality Problems 8 5 Quality Problems 8 7 Copier Printer Problems 8 8 Scanner Problems 8 11 Sc...

Страница 6: ...U s e r G u i d e vi 00 ugm940 book Page vi Monday July 31 2000 3 20 PM...

Страница 7: ...kCentre Control Panel 3 Ink cartridges 4 4 Print heads 2 5 Power cord 6 USB cable 7 Output tray 8 Papertray 9 WorkCentre M950 Set Document Feeder 10 WorkCentre M940 9 6 4 8 3 Ink Cartridges Catouche d...

Страница 8: ...al setting for paper printing 1 Paper printing 2 Envelope card stock printing 1 2 Note When power is connected the WorkCenter will automatically go through an adjustment procedure Do not disconnect th...

Страница 9: ...lightness darkness and color intensity 3 Display Shows messages 4 Menu Exit Enter or exit the menu 5 Clear Stop Clear or stop 6 Color Select between Color and B W 7 Quality Select from the following q...

Страница 10: ...or light Lights when error occurs 12 Select button Select options 13 Copy Quantity Select copy quantity 14 Start Starts scanning or copying 15 Power Turns WorkCentre on and off however a residual amou...

Страница 11: ...tray is inserted into the lower portion of the WorkCentre Output Tray The output tray rests on top of the paper tray and slides into the WorkCentre Output Tray Extension The output tray extension pull...

Страница 12: ...ack of the WorkCentre To use the bypass tray flip it down The bypass tray is used for loading a variety of media including envelopes banner paper and transparencies Rear Access Door The rear access do...

Страница 13: ...age documet or file and to incorporate itintoyourapplication In addition you can set up default destinations to automatically launch your desired application and scan directly to that application Pagi...

Страница 14: ...lows you to scan directly into your TWAIN compliant application Status Bar Allows you to view the status of the WorkCentre as well as the ink status without launching Pagis PRO 3 0 Note To use your Wo...

Страница 15: ...ow 2 The display window shows error messages and allows you to change copier settings 3 Select Settings to change any of the following Scan Presets Set scan presets For more information about how to s...

Страница 16: ...1 10 U s e r G u i d e X E R O X C O N T R O L C E N T R E 2 0 W O R K C E N T R E 00 ugm940 book Page 10 Monday July 31 2000 3 20 PM...

Страница 17: ...Y I N G 2 233 C h a p t e r T w o C O P Y I N G Copying This chapter contains the following information Copying Using the Set Document Feeder M950 only Optimizing copy appearance 00 ugm940 book Page 1...

Страница 18: ...p Press the desired copy options such as copy quantity or paper type from the Control Panel When you have finished making your selections press Start to copy To stop copying select the Clear Stop butt...

Страница 19: ...de of the control panel Copy Quality Select from the following options on the left side of the control panel Best Best quality slowest speed Normal Best overall quality and speed eXpress Designed for...

Страница 20: ...sfer Card Stock In Paper Size use the Right Left Navigator buttons to choose from the following selections Letter Legal A4 A5 B5 Note When copying on card stock remember to change the knob on the righ...

Страница 21: ...ess the Lighten Darken button Use the Up Down Navigator buttons to move between Lighten Darken and Color Intensity In Lighten Darken use the Right Left Navigator buttons to choose from the following s...

Страница 22: ...When the option you want displays press Select Use the Right Left Navigator buttons to choose from the selections listed on page 2 8 Note The Left Right Navigator buttons will reduce or enlarge by 1 w...

Страница 23: ...des and prints image in sections to create a poster Repeat Image 100 Repeat Image 100 Fits many smaller identical images on the same page Mirror 100 Mirror 100 Reverses image Custom 50 Custom 122 Chan...

Страница 24: ...st use the Select button to add menu items Copy Quantity Buttons The Copy Quantity button allows you to select the number of copies You can make up to 50 copies Clear Stop The Clear Stop button return...

Страница 25: ...N G Printing This chapter contains the following information Printing documents from your PC Printing cards Printing envelopes Printing iron on transfer Printing labels Printing photographs Printing t...

Страница 26: ...nd text Greyscale Black and white Paper size Choose the size of the paper you want to print on Paper source Choose either Tray 1 or the Bypass tray a flip tray located on the back of the machine Paper...

Страница 27: ...iumum paper thickness is 0 3mm Adjust the guides snugly against the cards On the right side of the machine turn the Paper Thickness Knob to envelope The envelope setting allows you to print thicker pa...

Страница 28: ...the Properties button then Paper Output tab then select the envelope size in the Paper Size list box In the Paper Source list box choose Bypass Tray Open the Bypass Tray on the back of the machine Ins...

Страница 29: ...the right side of the machine position the Paper Thickness Knob to envelope Open your document and select File Print click on the Properties button then the Paper Output tab then select the envelope...

Страница 30: ...ide down in the Paper Tray Adjust the guides snugly against the iron on transfer paper Open the document you want to transfer to the iron on then select File Print Click on the Properties button then...

Страница 31: ...ad up to 30 sheets of labels face down Adjust the paper guides snugly against the stack After you open your document and select File Print click on the Properties button then the Paper Output tab then...

Страница 32: ...our document and select File Print click on the Properties button then the Paper Output tab and select Photo Quality Glossy Paper in the Paper Type list box Brilliant Color automatically changes the p...

Страница 33: ...ties button then click on the Paper Output tab and select Ink jet transparency in the Paper type list box In the Print Quality list box select eXpress or Best The eXpress mode will give you good quali...

Страница 34: ...box select Bypass Tray Tear off the number of sheets you will need to print your banner 5 maximum Tear off the perforated edges and fan the stack to separate the edges Open the bypass tray which is l...

Страница 35: ...mizing your WorkCentre This chapter contains the following information Customizing copier features Selecting WorkCentre display window language Selecting paper default Selecting program timeout Select...

Страница 36: ...Navigator button until option 9 Language displays Press the right Navigator button until the required language displays Press the Select button The display window reads Updating display language Tip...

Страница 37: ...uired paper size displays Press the Select button Selecting Program Timeout You can select the amount of time the WorkCentre delays before returing to defaults Press the Menu Exit button Press the dow...

Страница 38: ...n until option 6 Sleep Mode displays Press the right Navigator button until the desired time displays Press the Select button Learning How to Customize Print Features on Your PC Select Start Settings...

Страница 39: ...vorite photo application Two of the presets scan and fax are factory default settings When you select preset 1 your image scans and the ControlCentre Pagis Inbox application opens automatically on you...

Страница 40: ...Preset 3 from the list box Under Step 2 Page Type select the page type you will be scanning Under Step 2 Scan to select the email application you use from the list box Select OK 1 2 Note If you selec...

Страница 41: ...tre Pagis Inbox Scanning using MGI PhotoSuite Scanning using MS Word Scanning using PhotoShop Note To use your WorkCentre as a scanner the WorkCentre TWAIN Scanner driver must be installed on your PC...

Страница 42: ...1 Place your original face down on the document glass On the control panel press the Scan Mode button The display reads Scan using Preset 1 Press the Select button A check mark appears next to preset...

Страница 43: ...ting EXE file Sends an application viewer with the file that allows the file to be opened Select OK The image converts to the type selected The email application opens and automatically attaches your...

Страница 44: ...splays Select the Page Type You can select Properties to change color and resolution brightness and page size Select the application to Scan To Select Prescan to preview a document optional Select Sca...

Страница 45: ...Scan as list box select True Color 24 bit Greyscale 8 bit or Black and White 1 bit In the Resolution list box select a resolution The lowest resolution is 100 dpi and the highest is 1200 dpi The defa...

Страница 46: ...bit or Black and White 1 bit In the Resolution list box select a resolution The lowest resolution is 100 dpi and the highest is 1200 dpi The default resolution is 300 dpi In the Scan size list box sel...

Страница 47: ...reyscale 8 bit or Black and White 1 bit In the Resolution list box select a resolution The lowest resolution is 100 dpi and the highest is 1200 dpi The default resolution is 300 dpi In the Scan size l...

Страница 48: ...5 8 U s e r G u i d e S C A N N I N G U S I N G A D O B E P H O T O S H O P 00 ugm940 book Page 8 Monday July 31 2000 3 20 PM...

Страница 49: ...R O M Y O U R P C 6 633 C h a p t e r S i x F A X I N G Faxing from your PC This chapter contains the following information Faxing using preset 2 Faxing using ControlCentre Pagis Inbox 00 ugm940 book...

Страница 50: ...r in the Set Document Feeder M950 only On the control panel press the Scan Mode button Press the right Navigator button until the display reads Scan using Preset 2 Press the Select button A check mark...

Страница 51: ...is window select the Fax button on the left side The Pagis Scan Tool Fax displays Select the Quality and choose desired setting You can select Properties to change color and resolution brightness and...

Страница 52: ...T R E P A G I S I N B O X Select Send Fax to fill out information regarding your fax Select Fax to send your fax or use the Help Contents button to find more information about using WorkCentre QuickF...

Страница 53: ...7 C h a p t e r S e v e n M A I N T E N A N C E Maintaining Your WorkCentre This chapter contains the following information Changing an ink cartridge Cleaning the print head Aligning the print head C...

Страница 54: ...sage Out of ink Pull the two side latches forward and raise the WorkCentre cover The ink tanks will move to the center Remove the indicated color empty ink cartridge from the print head by pushing the...

Страница 55: ...emove the new ink cartridge from its package Slowly peel off the foil seal from the cartridge in the direction of the arrow 3 Caution Do not touch the uncovered opening in the ink cartridge as ink wil...

Страница 56: ...Push the ink cartridge down until it clicks into place To close the WorkCentre cover lift up to release the support arms and push down until completely closed Your WorkCentre will automatically begin...

Страница 57: ...displays There are four types of print head cleaning available Select one Clean Print Head 1 Use for basic print head cleaning Clean Print Head 2 Use if the printer has been unplugged from the power o...

Страница 58: ...avigator button until Align PrintHead displays PresstheSelectbuttontoprintan alignmentpage Look over this page and find the areas that are best aligned Using the Navigator buttons select the correspon...

Страница 59: ...ging the Print Head Remove the new print head from the plastic case Lift the Print head latch up to unlock the print carriage 1 1 Caution Setting the print head on a hard surface may cause damage to t...

Страница 60: ...A N G I N G T H E P R I N T H E A D Insert the print head into the print carriage Lower the print head latch until it clicks to lock print heads into place 3 3 4 3 2 1 4 4 3 2 00 ugm940 book Page 8 Mo...

Страница 61: ...E i g h t T R O U B L E S H O O T I N G Troubleshooting This chapter contains the following information Printing a test page Paper feeding problems Quality problems Copier Printer problems Scanner pro...

Страница 62: ...enu Exit button in the window display Press the down Navigator button until Maintenance displays Press the Select button Press the right Navigator button until Print Test Page displays Press the Selec...

Страница 63: ...e Paper skews or buckles Ensure that the paper in the tray is not overloaded Depending on the thickness of your paper the feeder can hold up to 150 sheets of paper Try another type of paper Ensure the...

Страница 64: ...print is good check the printer cable or the PC If the test print is blank try cleaning the print head Press Menu Exit on the Control Panel Press the down Navigator button until Maintenance displays...

Страница 65: ...er quality If you are printing on photo transparency or iron on paper you may be printing on the wrong side of the paper The print head may need cleaning If the test print is blank try cleaning the pr...

Страница 66: ...straight lines are broken or jagged in tables borders and graphs The print heads may be mis aligned Press Menu Exit on the Control Panel Press the down Navigator button until Maintenance displays Pres...

Страница 67: ...anel Press the down Navigator button until Maintenance displays Press the right Navigator button until Align Print Head displays Press the Select button The print head may need cleaning Press Menu Exi...

Страница 68: ...is the incorrect cable as the USB cable only works for Windows 98 and 2000 The USB or parallel cable is defective Swap the cable with one known to work If necessary replace the cable If using a parall...

Страница 69: ...ings from the software application Printed page is partly blank The page orientation setting may be incorrect in the print driver Change the page orientation e g portrait or landscape The actual paper...

Страница 70: ...st mode change the Print Quality setting to Normal or eXpress Close all applications not needed to print the job On your PC select Start Settings Printers Click the M940 M950 icon with the right mouse...

Страница 71: ...BIOS refer to your PC documentation No image appears after scanning Verify image is placed face down on document glass USB cable is not properly connected or is defective Replace USB cable 1 appears...

Страница 72: ...nnected properly The USB or parallel cable is defective Swap the cable with one that is known to work If necessary replace the cable If using a parallel cable ensure that it is IEEE 1284 1994 complian...

Страница 73: ...1 0001 Operation panel unit Unidentified operation panel Follow instructions for 1 0016 Scanner unit Motor hardware error 2 Set Document Feeder M960 only Follow instructions for 1 0032 Printer unit Ca...

Страница 74: ...ere Error Occurs Diagnosis and or Solution F951 Printer unit Printer hardware failure Unplug and plug in If this fails call service F960 RDY bus communication NVM error Unplug and plug in If this fail...

Страница 75: ...T I O N 9 9 C h a p t e r N i n e G e n e r a l I n f o r m a t i o n General Information This chapter contains the following information Service and Support Ordering Supplies Specifications Safety 0...

Страница 76: ...d the WorkCentre Before calling have the following information ready Make sure that both your PC and your printer are turned on Serial number for the M940 M950 which is located on the back of the Work...

Страница 77: ...102 Yellow Ink Cartridge Y103 High capacity black ink cartridge 700 page yield H100 Ink Cartridge Multi Pack 4 Y104 Black Printhead P100 Color Printhead P105 PRINTER Technology Color Thermal Inkjet Pr...

Страница 78: ...Color Selection Yes Full Color Legal Size Copies M950 only SCANNER Scanner Resolution 600 x 600 dpi 1200 dpi enhanced Bit Depth Internal Color 30 bit millions of colors Black 10 bit 1 024 levels of gr...

Страница 79: ...0 lbs 75 g m2 Bypass 1 sheet SOFTWARE INCLUDED Document Management Software Xerox ControlCentre 2 0 includes Pagis PRO 3 0 Optical Character Recognition TextBridge PRO 9 0 Photo Editor MGI PhotoSuite...

Страница 80: ...6 F 15 30 C Environment Humidity 20 80 Warranty 1 year SYSTEM REQUIREMENTS FOR PC CONNECTION Minimum Requirements Pentium 133 MHz processor 32 MB RAM 40 MB HD space Recommended Requirements Pentium 20...

Страница 81: ...pment not specifically approved by Xerox Europe may void the user s authority to operate this equipment Shielded cables must be used with this equipment to maintain compliance with the EMC Directive 8...

Страница 82: ...y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation...

Страница 83: ...e following two conditions 1 These devices may not cause harmful interference and 2 these devices must accept any interference that may cause undesired operation Model Numbers YPA 3 and YPA 4 Contact...

Страница 84: ...9 10 U s e r G u i d e S A F E T Y 00 ugm940 book Page 10 Monday July 31 2000 3 20 PM...

Страница 85: ...e x I N D E X A Alignment Print Head 7 6 B Banners Printing 3 10 Bypass Tray 1 6 C Cards Printing 3 3 Changing Ink Cartridge 7 2 Print Head 7 7 Cleaning Print head 7 5 D Door Rear Access 1 6 00 ugm94...

Страница 86: ...pass Tray 1 6 Output Tray 1 5 Output Tray Extension 1 5 Paper Thickness Dial 1 2 Paper Tray 1 5 Rear Access Door 1 6 Printer Problems Diagnosis or Solution 8 8 Printing Cards 3 3 Iron On 3 6 Labels 3...

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