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Xerox WorkCentre 3550

Quick Use Guide

35

Troubleshooting

A variety of situations can affect the quality of your output. For optimal 
performance, ensure the guidelines in the User Guide are followed. The 
documentation and the fault messages on the machine help to locate and 
resolve a problem easily. 

Some problems can be resolved by switching the machine off and on. Wait 
approximately 20 seconds before switching the machine on. If after rebooting 
your machine the problem has not been resolved, use the information below to 
identify solutions.

Problem

Solution

The machine will not 
power on

Check to see that the machine is not in Power Saver 
Mode as indicated by the green light on the Control 
Panel. Press a control panel button to reactivate.

Check to see that the Power Cord is correctly installed.

Locate the ON/OFF button at the rear of the machine. 
Press the ON/OFF button to ON (I).

Documents will not 
feed through the 
Document
Feeder

Ensure that all staples or paper clips have been 
removed from the originals.

Ensure the Document Feeder is not overloaded. 
Maximum 60 documents. 

Ensure that the edge guides are adjusted to touch the 
sides of the originals.

The machine will not 
print from a 
workstation

Make sure that the machine is connected to a 
workstation via a USB cable, or connected to a 
network.

Make sure that an active network cable is connected to 
the workstation.

Check that the Network Setup is correct. Refer to 

Connecting to the Network 

on page 13.

Cannot send an E-
mail

Check if the machine is connected on the network as a 
printer.

Check that E-mail is enabled. Refer to 

E-mail Setup 

on 

page 19.

Содержание WorkCentre 3550

Страница 1: ...Xerox WorkCentre 3550 April 2010...

Страница 2: ...Xerox WorkCentre 3550 Quick Use Guide 2...

Страница 3: ...fully Connect the machine Setup the machine Operate the machine Contents Safety and Legal Information 4 Install the WorkCentre 3550 6 Configure the Machine 6 Your WorkCentre 3550 8 Connecting to the N...

Страница 4: ...maintenance procedures will be described in the user documentation supplied with the machine Do not carry out any maintenance on this machine which is not described in the customer documentation Follo...

Страница 5: ...is Xerox machine and supplies please contact the following customer help lines USA 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 machine safety information is also available on the Xerox...

Страница 6: ...e Cable Configure the Machine Once the machine has been assembled it must be configured This is done using the Product Enablement Key when the machine is switched on for the first time The Product Ena...

Страница 7: ...back of the machine Indicator lights on the Product Enablement Key card reader slot will highlight first red blinking green and then solid green Remove the card when the green indicator light stops bl...

Страница 8: ...Xerox representative To replace a Customer Replaceable Unit follow the instructions provided in the User Guide or with the consumable The Serial Number is on the inside of the front door 1 2 3 4 5 Co...

Страница 9: ...on Menu Enters Menu Mode and enables you to access options and settings Arrows Use to scroll through the options available in the selected menu and increase or decrease values OK Confirms the selectio...

Страница 10: ...he back of the paper tray C Cancel Entry Cancels the previous entry made on the keypad Keypad Use to enter alphanumeric characters Interrupt Printing Use to interrupt the current job to run a more urg...

Страница 11: ...and sliding it towards the stack of paper until it gently touches the side of the stack 6 Insert the paper tray into the machine 7 After loading paper in the paper tray set the paper size and type us...

Страница 12: ...Guide to just touch both sides of the document Note Up to 60 sheets of 20 lb 80 g m bond paper can be loaded Weight ranges from 12 5 lb to 28 lb 50 120 g m Document Glass 3 Open the Document Feeder a...

Страница 13: ...ion using TCP IP You can set up the TCP IP network connection using either of the following methods DHCP Use this method to allow a DHCP server to automatically assign an IP Address This is the factor...

Страница 14: ...Refer to Network Setup Using DHCP on page 14 or the Network Setup Using a Static IP Address on page 15 for instructions If you need assistance contact your System Administrator Network Setup Using DHC...

Страница 15: ...l times to enter the 1 After entering a character press the Right arrow button to enable the next character to be entered or wait 2 seconds between presses Continue entering characters until the full...

Страница 16: ...ther information about installing software refer to the System Administrator Guide Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cab...

Страница 17: ...ter the Connect Device screen will appear After connecting the printer click Next If you don t want to connect the printer at this time click Next and No on the following screen Then the installation...

Страница 18: ...w does not appear click Start and then Run Type X Setup exe replacing X with the letter which represents your CD drive and click OK If you use Windows Vista click Start All programs Accessories Run an...

Страница 19: ...E mail account by sending an E mail to the Xerox machine account This task should be completed at a mail client for example Microsoft Outlook on your network that supports SMTP Simple Mail Transfer Pr...

Страница 20: ...the TCP IP Address of the machine in the address bar Press Enter 2 Click Properties Protocol TCP IP Enter the current administrator User Name and Password The default is admin which is case sensitive...

Страница 21: ...he Domain Name box for example abc xyz company com It is only necessary to configure the DNS settings if Host Names are to be used 3 Amend the settings on the E mail Setup screen You can change settin...

Страница 22: ...following features are available Press Back to return to the Copy screen 5 Enter the number of copies required using the keypad and then press Start Press the Job Status button on the Control Panel to...

Страница 23: ...image quality setting required layout options such as poster and booklet creation and 2 sided printing options Use the Paper tab to select the number of copies and the paper size and type required Sc...

Страница 24: ...ing the keypad The default is 1111 Note You may have to press the 1 key several times to enter the 1 After entering a character press the Right arrow button to enable the next character to be entered...

Страница 25: ...ial Allows you to send to the last number or list of numbers dialed Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to...

Страница 26: ...ent Glass 2 Press the Scan button on the control panel The following Scan options are available USB Using this option you can scan an image and store it to a USB Memory Device Local PC This option is...

Страница 27: ...the Control Panel to display status information about the job or to delete the job from the list File Format Sets the file format in which the image is to be saved Output Color Sets the color mode Lig...

Страница 28: ...ctions Press the down arrow and enter additional e mail addresses if required and press OK 5 If File Format appears highlight the file format required and press OK 6 Enter an e mail subject and press...

Страница 29: ...nals Note You can press Start at anytime after entering a sender and a recipient e mail address If you logged in as an authenticated user press the Stop button to logout Press the Job Status button on...

Страница 30: ...the arrow button to add recipients to the Recipient list If using the Outlook Office Address Book select a recipient from the list and use the arrow button to add recipients to the Recipient list Use...

Страница 31: ...You must use only an authorized USB memory device with an A plug type connector Use only an USB memory device with metal shielded connector Scan to USB 1 Insert the USB memory device into the USB memo...

Страница 32: ...f you selected a folder press the up down arrows until the file you want highlights and press OK 4 Press the up down arrows to select the number of copies to be printed or enter the number 5 Press OK...

Страница 33: ...ized paper at up to 17 ipm and letter sized paper at up to 18 ipm Create Professional Documents Print Watermarks You can customize your documents with words such as Confidential Print Posters The text...

Страница 34: ...achine may print out the fax reports according to the setting USB Memory Devices If you have a USB memory device you can use it in various ways with your machine You can scan documents and save them o...

Страница 35: ...Press a control panel button to reactivate Check to see that the Power Cord is correctly installed Locate the ON OFF button at the rear of the machine Press the ON OFF button to ON I Documents will n...

Страница 36: ...ng it straight out Insert the tray back into the machine If using the Bypass Tray and the paper is not feeding correctly pull the paper out of the tray and reload If paper is difficult to remove refer...

Страница 37: ...oving paper from the machine Open the front door and pull the print cartridge out by lightly pushing it down Remove the jammed paper by gently pulling it straight out Replace the print cartridge and c...

Страница 38: ...sert the duplex unit into the machine If you still do not see the paper open the rear door and unfold the duplex guide fully Pull the jammed paper out Fold the duplex guide and close the rear door For...

Страница 39: ...the Troubleshooting section of the User Guide It may help to solve the problem quickly If the problem persists contact the Xerox Support Center The Xerox Support Center will want to know the nature o...

Страница 40: ...s configuration report or browse the status Open a web browser at the networked computer and type the machine s IP address When CentreWare Internet Services opens click Information Print Information...

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