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General Troubleshooting

This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.

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Caution:

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

Probable Causes

Solutions

The power switch is not turned on.

At the printer control panel, press the

Power/Wake

button. For more information, refer to

Powering On

the Printer or Exiting Low-Power or Sleep Mode

The power cord is not plugged into the outlet
correctly.

Power off the printer, then plug the power cord
securely into the outlet.

The printer requires a full reset.

Power off the printer, then unplug the power cord
and wait 30 seconds. Plug the power cord into the
outlet securely, then press the

Power/Wake

button.

Something is wrong with the outlet connected to the
printer.

Plug another electrical appliance into the outlet, then
check if it operates properly.
Try a different outlet.

The printer is connected to an outlet with a voltage
or frequency that does not match the printer
specifications.

Use a power source with the specifications listed in
the

Electrical Specifications

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Probable Causes

Solutions

The power cord is not plugged into the outlet
correctly.

Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet,
then power on the printer.

A system error occurred.

Power off the printer, then power on again. For more
information, refer to

Printing the Error History Report

If the error persists, contact your Xerox
representative.

The printer is connected to an uninterruptible power
supply.

Power off the printer, then connect the power cord to
a suitable outlet.

132

Xerox

VersaLink

C400 Color Printer

User Guide

Troubleshooting

Содержание VersaLink C400

Страница 1: ...VERSION 4 0 MARCH 2019 702P05772 Xerox VersaLink C400 Color Printer User Guide...

Страница 2: ...M and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered t...

Страница 3: ...eep Mode or Powering Off the Printer 25 Accessing the Printer 26 Logging In 26 Smart Card 26 Introduction to Apps 27 Information Pages 28 Printing Information Pages 28 Configuration Report 29 The Embe...

Страница 4: ...Apps on the Home Screen 51 Customizing or Personalizing the Apps 52 Customizing or Personalizing the Feature List 52 Saving Presets 52 Removing App Customization using the Control Panel 53 4 Xerox Ap...

Страница 5: ...al Pages 84 Printing Watermarks for Windows 86 Orientation 86 Printing Banner Pages 87 Selecting Job Completion Notification for Windows 87 Using Custom Paper Sizes 88 Printing on Custom Paper Sizes 8...

Страница 6: ...naging the Printer 127 Viewing the Meter Reading 127 Printing the Billing Summary Report 127 Moving the Printer 128 8 Troubleshooting 131 General Troubleshooting 132 Printer Does Not Power On 132 Prin...

Страница 7: ...nce Requirements 163 Clearance Requirements for Optional 550 Sheet Feeder 163 Environmental Specifications 164 Temperature 164 Relative Humidity 164 Elevation 164 Electrical Specifications 165 Power S...

Страница 8: ...ser Guide North America 177 European Union 178 Domestic Household Environment 178 Professional Business Environment 178 Collection and Disposal of Equipment and Batteries 178 Battery Symbol Note 179 B...

Страница 9: ...Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet st...

Страница 10: ...y evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been veri...

Страница 11: ...ower cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly...

Страница 12: ...ect the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power...

Страница 13: ...d do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced is dependent on...

Страница 14: ...om the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye con...

Страница 15: ...Xerox supplies recycling programs go to www xerox com recycling WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When instal...

Страница 16: ...y use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartri...

Страница 17: ...aper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbo...

Страница 18: ...t and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environmen...

Страница 19: ...ted This chapter contains Parts of the Printer 20 Power Options 24 Accessing the Printer 26 Introduction to Apps 27 Information Pages 28 The Embedded Web Server 30 Installation and Setup 33 Connecting...

Страница 20: ...5 Control Panel 6 Output Tray 7 Right Side Door 8 Tray 2 Optional 550 Sheet Feeder I In nt te er rn na all P Pa ar rt ts s 1 Front Door 2 Toner Cartridges 3 Transfer Belt Assembly 4 Waste Cartridge Lo...

Страница 21: ...l the functions available on the printer The control panel Displays the current operating status of the printer Provides access to printing features Provides access to reference materials Provides acc...

Страница 22: ...tton powers on the printer When the printer is powered on pressing this button displays a menu on the control panel From this menu you can choose to enter Sleep mode restart or power off the printer W...

Страница 23: ...out of toner condition a paper jam or out of paper for the current job It also blinks amber to indicate a system error which typically is associated with an error code 6 Notification Banner Notificat...

Страница 24: ...xiit tiin ng g L Lo ow w P Po ow we er r o or r S Slle ee ep p M Mo od de e To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Note The Power Wake button is t...

Страница 25: ...rinter in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond to a single press o...

Страница 26: ...office VLC400docs 5 Touch OK Note To access each password protected service enter the User Name and password S Sm ma ar rt t C Ca ar rd d When a Common Access Card system is installed on your Xerox d...

Страница 27: ...e screen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download mor...

Страница 28: ...t fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demo...

Страница 29: ...setup tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Info...

Страница 30: ...Configuration Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network c...

Страница 31: ...ice VLC400docs D Do ow wn nllo oa ad diin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t f fr ro om m t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r From the...

Страница 32: ...l panel when you are connected remotely to the device click the Lock Device Control Panel option Note If a local user attempts to access the control panel while the device control panel is locked the...

Страница 33: ...o the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC400docs S Se elle ec ct tiin ng g a a L Lo oc ca at tiio on n f fo or r t th he e P Pr...

Страница 34: ...connection through a router or network switch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typ...

Страница 35: ...ut a physical connection The printer can connect to a wireless LAN that includes a wireless router or wireless access point Before connecting the printer to a wireless network the wireless router must...

Страница 36: ...Wireless Network Adapter Port Cover press the latch to the left then pull the cover away from the printer 3 Remove the packaging from the Wireless Network Adapter 4 To install the Wireless Network Ada...

Страница 37: ...e VLC400docs R Re em mo ov viin ng g t th he e W Wiir re elle es ss s N Ne et tw wo or rk k A Ad da ap pt te er r 1 Power off the printer 2 To open the left side cover loosen the bolt on the back of t...

Страница 38: ...ly the adapter pulls out easily Pulling on a secured adapter can damage it 4 To reinstall the Wireless Network Adapter Port Cover insert the tab into the small slot Gently press the port cover against...

Страница 39: ...at t t th he e C Co on nt tr ro oll P Pa an ne ell To connect to a Wi Fi network at the control panel 1 At the printer control panel press the Home button 2 Log in as administrator For details refer t...

Страница 40: ...etwork setup is required only if the optional Wi Fi network connection kit is installed and enabled By default without a Wi Fi network connection the primary network is set to Ethernet When the kit is...

Страница 41: ...e Device To connect with Wi Fi Direct follow the directions provided with your mobile device I In niit tiia all P Pr riin nt te er r S Se et tu up p Before installing the printer software verify that...

Страница 42: ...omputer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address for your printer refer to Finding the IP Address of...

Страница 43: ...rint click the Enable toggle button 5 Click OK 6 Restart the printer then wait 2 minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Google Cloud Print 8 Click...

Страница 44: ...r r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installe...

Страница 45: ...printer 3 To run Xerox Print Drivers 3 xx x dmg pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current instal...

Страница 46: ...on the left of the window 3 Under the list of printers click the Plus icon 4 Click IP 5 From the Protocol list select the protocol 6 In the Address field enter the IP address of the printer 7 In the N...

Страница 47: ...te er r W Wiiz za ar rd d t to o I In ns st ta allll a a W WS SD D P Pr riin nt te er r To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Pr...

Страница 48: ...t information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC400support Information Pages Print from the control panel...

Страница 49: ...nk C400 Color Printer User Guide 49 3 Customize and Personalize This chapter contains Customize and Personalize Overview 50 Customizing or Personalizing the Home Screen 51 Customizing or Personalizing...

Страница 50: ...repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can config...

Страница 51: ...panel c Touch Done 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t...

Страница 52: ...To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features in...

Страница 53: ...nt to delete 6 At the prompt touch Delete 7 Touch Done R Re em mo ov viin ng g A Ap pp p C Cu us st to om miiz za at tiio on n u us siin ng g t th he e C Co on nt tr ro oll P Pa an ne ell To remove th...

Страница 54: ......

Страница 55: ...at are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize A range o...

Страница 56: ...have direct access to all the available Apps for your device An App Gallery account allows you to view and acquire Apps install Apps on your device and manage your Apps and licenses You can set up an...

Страница 57: ...r your User Name using the touch screen keypad then touch Enter 4 Enter your Password using the touch screen keypad then touch Enter 5 Touch Log In The Xerox App Gallery appears I In ns st ta alllliin...

Страница 58: ...n A Ap pp p f fr ro om m t th he e A Ap pp p G Ga alllle er ry y 1 At the printer control panel press the Home button 2 Touch Xerox App Gallery 3 Enter your User Name using the touch screen keypad the...

Страница 59: ...e Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History butto...

Страница 60: ...e control panel You can customize the alerts that appear on the control panel and configure email alert notifications To check the supplies status and set up alerts using the Embedded Web Server refer...

Страница 61: ...ng Usage menu displays the total number of impressions that the printer generated or printed during its lifetime You cannot reset the counters A page is counted as one side of a sheet of paper For exa...

Страница 62: ...o reset the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete...

Страница 63: ...er to Printing Special Job Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the printer control panel press th...

Страница 64: ...esumes automatically when the required resources are available If the job does not print automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the H...

Страница 65: ...P Pr riin nt t Personal Print allows you to store a document in the printer then print it from the control panel Note The Personal Print feature is only available on a Windows computer printing to a...

Страница 66: ...button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the jo...

Страница 67: ...n ng g t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the...

Страница 68: ...are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the fea...

Страница 69: ...ministrator Guide at www xerox com office VLC400docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that you...

Страница 70: ...XeroxAppGallery P Pr riin nt tiin ng g w wiit th h t th he e P Pr riin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox co...

Страница 71: ...Xerox VersaLink C400 Color Printer User Guide 71 5 Printing This chapter contains Printing Overview 72 Selecting Printing Options 73 Printing Features 79 Using Custom Paper Sizes 88...

Страница 72: ...d type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access the print driver settin...

Страница 73: ...e Help window From there you can select by topic or use the search field to enter the topic or function for which you need information W Wiin nd do ow ws s P Pr riin nt tiin ng g O Op pt tiio on ns s...

Страница 74: ...W Wiin nd do ow ws s f fo or r a a S Sh ha ar re ed d N Ne et tw wo or rk k P Pr riin nt te er r 1 Navigate to the list of printers on your computer For Windows Server 2008 and later click Start Sett...

Страница 75: ...t you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the requ...

Страница 76: ...or your printer model and operating system click the print driver name 7 To begin the download read the End User License Agreement then click Accept The file automatically downloads to the default loc...

Страница 77: ...ure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD file Adding the Printer 1 Verify that the CUPS Common UNIX Print...

Страница 78: ...b blle ed d M Mo ob biille e D De ev viic ce e MOPRIA is a software feature that enables users to print from mobile devices without requiring a print driver You can use MOPRIA to print from your mobil...

Страница 79: ...P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button can vary For Macintosh in the Print window...

Страница 80: ...r P Pr riin nt tiin ng g There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size paper type and paper color you specify Y...

Страница 81: ...ation page orientation settings 1 Sided Print This option prints on one side of the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 Sided...

Страница 82: ...your computer monitor display screen Euroscale Press This option matches the European FOGRA glossy paper specification None This option provides no color correction sRGB This option approximates the c...

Страница 83: ...led you can print pages as a mirror image Images mirror left to right when printed P Pr riin nt tiin ng g M Mu ullt tiip plle e P Pa ag ge es s t to o a a S Siin ng glle e S Sh he ee et t When printin...

Страница 84: ...t tiin ng g C Co ov ve er r P Pa ag ge es s A cover page is the first or last page of a document You can select paper sources for the cover pages that are different from the source used for the body o...

Страница 85: ...ample your print job contains 30 pages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use exception pages to p...

Страница 86: ...osition of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of...

Страница 87: ...x P Pr riin nt tiin ng g B Ba an nn ne er r P Pa ag ge es s To enable or disable Banner Pages contact your system administrator or see the System Administrator Guide at www xerox com office VLC400docs...

Страница 88: ...n ng g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 F...

Страница 89: ...the height and width of the new custom paper size 6 Click the arrow for the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and lef...

Страница 90: ......

Страница 91: ...Xerox VersaLink C400 Color Printer User Guide 91 6 Paper and Media This chapter contains Supported Paper 92 Loading Paper 96 Printing on Special Paper 103...

Страница 92: ...above the maximum fill line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new...

Страница 93: ...in attics kitchens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper...

Страница 94: ...tement 140 x 216 mm 5 5 x 8 5 in S Su up pp po or rt te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Euro...

Страница 95: ...ypes and Weights for Automatic 2 Sided Printing Follow the guidelines for printing on glossy cardstock Do not open sealed packages of glossy cardstock until you are ready to load the paper into the pr...

Страница 96: ...ay For details on how to change the paper setting when loading paper in trays 1 and 2 refer to Loading Paper in Trays 1 and 2 For details on how to change the paper setting when loading paper in the b...

Страница 97: ...per into the tray with the print side face up Load hole punched paper with the holes to the left For 1 sided printing load letterhead paper face up with the top of the paper toward the back of the tra...

Страница 98: ...g then select a new setting When you are finished touch OK 8 To change a paper tray to Dedicated mode a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Tra...

Страница 99: ...ily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or...

Страница 100: ...you are ready to use it 5 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed paper face up with the top edge going into...

Страница 101: ...nt paper color then select a paper color d To save the settings touch OK 8 To return to the Home screen press the Home button C Co on nf fiig gu ur riin ng g T Tr ra ay ys s 1 1 o or r 2 2 f fo or r t...

Страница 102: ...ay for longer paper hold the back of the tray with one hand With the other hand press the release latch at the front of the tray and pull the ends outward until they latch To extend the tray hold the...

Страница 103: ...lopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryne...

Страница 104: ...te If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams 3 To load envelopes select an option For Number 10 en...

Страница 105: ...oing into the printer flaps down and flaps to the right Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert the envelopes with the...

Страница 106: ...ou are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select an envelope...

Страница 107: ...e in extreme conditions can cause labels to curl and jam in the printer In the print driver software select Label as the paper type Before loading labels remove all other paper from the tray WARNING D...

Страница 108: ...e touch the current size setting then select a size To select a paper type touch the current paper type then select labels To select a paper color touch the current paper color then select a paper col...

Страница 109: ...0 Color Printer User Guide 109 7 Maintenance This chapter contains General Precautions 110 Cleaning the Printer 111 Adjustments and Maintenance Procedures 121 Supplies 124 Managing the Printer 127 Mov...

Страница 110: ...bed in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use...

Страница 111: ...r is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled I...

Страница 112: ...hes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consu...

Страница 113: ...l toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration d Place the removed waste cartridge on a level surface Caution To avoid ton...

Страница 114: ...ert the cleaning rod into one of the four cleaning holes until it stops then move the rod in and out to the full extent two more times c Repeat the procedure for the holes in the other three slots 114...

Страница 115: ...e If the waste cartridge does not fit into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise b Clos...

Страница 116: ...r density is too light missing or the background is foggy clean the density sensor To clean the color toner density sensor 1 Power off the printer 2 Push down on the rear door release and pull open th...

Страница 117: ...e waste cartridge then pull it out To prevent toner spills keep the openings of the cartridge facing up Note Be careful not to spill toner when handling the waste cartridge After removing the waste ca...

Страница 118: ...spills or malfunction do not lay the waste cartridge on its side 4 Clean the color toner density sensor a Open the top cover b Grasp the handles on the top of the transfer belt then pull to remove it...

Страница 119: ...nter use a dry cotton swab to clean the color toner density sensor d At the front of the printer reinsert the transfer belt into the printer e Close the top cover Xerox VersaLink C400 Color Printer Us...

Страница 120: ...into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise b Close the right side door 6 Close the rea...

Страница 121: ...Close 5 To exit the menu touch X 6 To return to the Home screen press the Home button P Pe er rf fo or rm miin ng g a a C Co ollo or r C Ca alliib br ra at tiio on n The Color Calibration procedure is...

Страница 122: ...he number of sample pages for Quantity touch Plus or Minus then touch OK 7 To print the sample pages touch Print Sample 8 When printing is completed touch Close 9 On the sample pages for Side 1 use a...

Страница 123: ...the Plus icon or the Minus icon b To adjust the top to bottom registration for Lead Registration touch the Plus icon or the Minus icon For reference position the chart so that Side 1 or Side 2 dots ar...

Страница 124: ...e I It te em ms s Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts or kits Routine maintenance items are typically custo...

Страница 125: ...plies Usage Report 1 At the printer control panel press the Home button 2 Touch Device About Information Pages 3 Touch Supplies Usage Report 4 To return to the Home screen press the Home button T To o...

Страница 126: ...r cartridge Out of Toner The toner cartridge is empty Replace the toner cartridge with a new one R Re ec cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling p...

Страница 127: ...nformation refer to the System Administrator Guide at www xerox com office VLC400docs To view the billing information for your printer 1 At the printer control panel press the Home button 2 Touch Devi...

Страница 128: ...nd other cables from the back of the printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pul...

Страница 129: ...dge and toner cartridge to prevent toner from spilling Caution Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total...

Страница 130: ......

Страница 131: ...Xerox VersaLink C400 Color Printer User Guide 131 8 Troubleshooting This chapter contains General Troubleshooting 132 Paper Jams 137 Print Quality Problems 150 Getting Help 157...

Страница 132: ...th the outlet connected to the printer Plug another electrical appliance into the outlet then check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage...

Страница 133: ...correct paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays a...

Страница 134: ...Adapter is installed and properly configured For more information refer to Connecting to a Wireless Network P Pr riin nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The...

Страница 135: ...s go to www xerox com office VLC400support Note To have the print driver select the tray set the tray used as the paper source to Auto Selection Enabled A Au ut to om ma at tiic c 2 2 S Siid de ed d P...

Страница 136: ...ed by the table or shelf on which it is located If the paper lift plate at the back of the tray is not locked down replace the tray C Co on nd de en ns sa at tiio on n h ha as s F Fo or rm me ed d I I...

Страница 137: ...rinter The following illustration shows where paper jams can occur along the paper path 1 Tray 2 2 Fuser 3 Bypass Tray 4 Tray 1 M Miin niim miiz ziin ng g P Pa ap pe er r J Ja am ms s The printer is d...

Страница 138: ...rint quality misfeeds skewed prints and printer damage After loading the tray at the control panel select the correct paper type and size When printing select the correct type and size in the print dr...

Страница 139: ...pa as ss s T Tr ra ay y To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then p...

Страница 140: ...ammed paper 6 Insert Tray 1 into the printer then push it in all the way Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 7 Insert the Bypass T...

Страница 141: ...OK 9 To return to the Home screen press the Home button C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s f fr ro om m t th he e T Tr ra ay y 1 1 A Ar re ea a To resolve the error that appears on th...

Страница 142: ...ront of it slightly then pull it out of the printer 5 Remove the jammed paper 6 Remove any crumpled paper from the tray and any remaining paper jammed in the printer 142 Xerox VersaLink C400 Color Pri...

Страница 143: ...o the printer 9 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size ty...

Страница 144: ...on the control panel clear all paper from the paper path 1 Pull out Tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper...

Страница 145: ...w paper size type or color touch the current setting select a new setting then touch OK 6 To return to the Home screen press the Home button C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s f fr ro...

Страница 146: ...o open the paper guide raise the green handle 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the Fuser 146 Xerox VersaLink C400 Color Printer User Guide Troubleshoot...

Страница 147: ...moist from humidity Remove the paper from the paper tray Load new dry paper into the tray Too much static electricity is present Load a new ream of paper Using unsupported paper Use only Xerox approve...

Страница 148: ...ee cloth moistened with water wipe the feed rollers until they are clean For more information refer to Cleaning the Printer L La ab be ell a an nd d E En nv ve ello op pe e M Miis sf fe ee ed ds s Pro...

Страница 149: ...s s D Du ur riin ng g A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Probable Causes Solutions Using paper of the wrong size thickness or type Use paper of the correct size thick...

Страница 150: ...consumables are used Composite black is the default setting on most printers C Co on nt tr ro olllliin ng g P Pr riin nt t Q Qu ua alliit ty y Various factors can affect the quality of the output of y...

Страница 151: ...rint quality For details refer to Paper Storage Guidelines S So ollv viin ng g P Pr riin nt t Q Qu ua alliit ty y P Pr ro ob blle em ms s When the print quality is poor select the closest symptom from...

Страница 152: ...eavier or thicker than the paper type selection Ensure that the proper paper is loaded in the paper tray Choose a heavier paper type at the control panel and in the print driver Use a lighter paper or...

Страница 153: ...er or the exposed end of the transfer belt Fingerprints can cause print quality issues The toner cartridges are not Xerox toner cartridges Ensure that the toner cartridges meet specifications and repl...

Страница 154: ...over is closed and locked Condensation inside the printer causes partial blanks or creased paper Power on the printer and leave it on for at least one hour to get rid of the condensation For assistanc...

Страница 155: ...r belt Remove the paper or debris from the printer For assistance go to the Xerox Support website at www xerox com office VLC400support Slanted printing The paper guides in the trays are not set corre...

Страница 156: ...paper 1 Print the Repeating Defects pages At the control panel touch Device Support Support Pages Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in...

Страница 157: ...e Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints an image to show print quality You can use this page...

Страница 158: ...nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Information 158 Xerox VersaLink C400 Color Printer User Guide...

Страница 159: ...Color Printer User Guide 159 A Specifications This appendix contains Configurations and Options 160 Physical Specifications 162 Environmental Specifications 164 Electrical Specifications 165 Performan...

Страница 160: ...600 x 1 bit dpi Enhanced mode 600 x 600 x 8 bit dpi Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder Output Tray 150 sheets 550 sheets 550 sheets 250 sheets Maximum print size Legal 216 x 3...

Страница 161: ...a ad de es s Wireless network adapter 320 GB Hard Drive 550 Sheet Feeder Stand External Card Reader RFID Kit Foreign Device Interface Kit Xerox Common Access Card Enablement Kit Xerox VersaLink C400 C...

Страница 162: ...491 mm 19 3 in Depth 488 mm 19 2 in 488 mm 19 2 in Height 533 mm 21 in 671 mm 26 4 in Weight 25 8 kg 56 9 lbs 28 4 kg 62 6 lbs S St ta an nd da ar rd d C Co on nf fiig gu ur ra at tiio on n C Co on nf...

Страница 163: ...91 mm 39 in Depth 1488 mm 58 6 in 1488 mm 58 6 in Height 733 mm 28 9 in 871 mm 34 3 in C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s C Clle ea ar ra an nc ce e R Re eq qu uiir re em m...

Страница 164: ...ing Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due to...

Страница 165: ...Power Supply Voltage Frequency Current Required 110 127 VAC 10 99 140 VAC 60 Hz 3 Hz 10 A 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 6 A P Po ow we er r C Co on ns su um mp pt tiio on n Sleep mode 4 W Low...

Страница 166: ...r or black and white printing Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prints slightly faster than A4 210 x 297 mm Larger sizes re...

Страница 167: ...Xerox VersaLink C400 Color Printer User Guide 167 B Regulatory Information This appendix contains Basic Regulations 168 Safety Certification 173 Material Safety Data Sheets 174...

Страница 168: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connec...

Страница 169: ...on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products with a maximum speed less than 66 A4 images per minute St...

Страница 170: ...umption After the last print the device transitions to Ready mode In this mode the device can print again immediately If the device is not used for a specified period the device transitions to Low Pow...

Страница 171: ...meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies EcoLogo was established in 1988 to help consumers find products and services with reduced environm...

Страница 172: ...he requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 2014 53 EU Radio Frequency RF output power of this device will not exceed 20 dBm in either frequency ban...

Страница 173: ...dard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwriters Laboratories Inc Europe IEC 60950 1 2005 A1 2009 A2 2013 EN...

Страница 174: ...garding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 174 X...

Страница 175: ...Xerox VersaLink C400 Color Printer User Guide 175 C Recycling and Disposal This appendix contains All Countries 176 North America 177 European Union 178 Other Countries 180...

Страница 176: ...is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material...

Страница 177: ...e 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal inform...

Страница 178: ...f life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life tak...

Страница 179: ...d in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal B Ba at tt te er ry y S Sy ym mb bo oll N No ot te...

Страница 180: ...Other Countries Please contact your local waste management authority to request disposal guidance 180 Xerox VersaLink C400 Color Printer User Guide Recycling and Disposal...

Страница 181: ......

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