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Troubleshooting

Phaser 6500 Color Laser Printer

User Guide

123

Error Messages

Xxx Low

The toner in the specified cartridge is low. Purchase a new cartridge to
replace it. For details, see

Ordering Supplies

on page 108.

Tray Xxx Empty

The specified tray is out of paper. Open the tray, insert paper, and then
close the tray.

Message

Condition/Reason/Solution

Fuser Error
Error 010-397

Check that the fuser is seated correctly, then restart the printer.

Check Unit
Imaging Unit

Sealing tape is still attached to the imaging unit. Remove the tape.

Over Heat
Please Wait
Error 042-700
Please Wait

The internal temperature of the printer is too high.
The printer has been stopped.
Wait one hour before restarting the printer. Ensure that the printer has
adequate cooling space around it, and that the cooling vents are not
blocked.

Jam at Tray 1
Check Tray 1
Open Front Cover

Paper is jammed inside the paper tray.
Remove the jammed paper and then open and close the front cover. For
details, see

Clearing Jams at Tray 1

on page 142.

Jam at Tray 2
Check Tray 2
Open Front Cover

Paper is jammed inside the paper tray.
Open Tray 2 and remove the jammed paper.
Open and close the front cover. For details, see

Clearing Jams at the 250-

Sheet Feeder

on page 145.

Chk Manual Feed
Remove Paper
Open and close Front Cover

There is a jam at the manual feed slot. Remove the paper and then open
and close the front cover. For details, see

Clearing Jams at the Manual Feed

Slot

on page 143.

Remove paper from Manual
Feed

Remove the paper at the manual feed slot.

Jam at Front Cover
Open Front Cover and Remove
Paper

Paper is jammed inside the printer.
Press the button to open the front cover and then remove the jammed
paper.

Jam at Duplexer
Open Front Cover
Lift Transfer Unit

There is a paper misfeed at the duplex unit.
Press the button to open the front cover and then remove the jammed
paper. For details, see

Clearing Jams at the Duplex Unit

on page 145.

Jam at Exit
Open Front Cover
and Remove Paper

Paper is jammed inside the printer.
Open the front cover and remove the paper.

Code/Message

Condition/Reason/Solution

Содержание Phaser 6500

Страница 1: ...iano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U ivatels...

Страница 2: ...or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registered in the U S and other countries HP GL HP UX and PCL are trademarks of Hewlett...

Страница 3: ...w 19 Internal Components 19 Control Panel 20 Configurations and Options 21 Configurations 21 Standard Features 21 Additional Capabilities 21 Optional Features 22 Energy Saver Mode 23 Setting the Power...

Страница 4: ...s for the Windows PCL Driver 42 Enabling Optional Features for Macintosh OS X 10 5 and Later 43 Enabling Optional Features for Linux 43 4 Printing Supported Paper and Media 46 Paper Usage Guidelines 4...

Страница 5: ...Using Proof Print 87 Setting Up a Proof Print Job 87 Printing a Proof Print Job 88 5 Control Panel Menus Navigating the Control Panel Menus 90 Information Pages Menu 91 Billing Meters 92 Admin Menu 93...

Страница 6: ...1 Control Panel Messages 122 Supply Status Messages 122 Error Messages 123 Problems with the Printer 125 Print Quality Problems 128 Cleaning the Imaging Unit and Laser Lens 133 Color Registration 136...

Страница 7: ...romagnetic Interference 154 United States FCC Regulations 154 Canada Regulations 154 European Union 155 Other Regulations 156 Turkey RoHS Regulation 156 Material Safety Data Sheets 157 B Recycling and...

Страница 8: ...Contents Phaser 6500 Color Laser Printer User Guide 8...

Страница 9: ...n page 10 Operational Safety on page 12 Maintenance Safety on page 14 Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requireme...

Страница 10: ...cord supplied with your printer Plug the power cord directly into a grounded electrical outlet Make sure that each end of the cord is securely connected If you do not know if an outlet is grounded ask...

Страница 11: ...with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord The power cord is attached to the printer as a plug...

Страница 12: ...gh volume or if the printer is being used continuously over a long period Printer Location Do not block or cover the slots or openings on the printer These openings are provided for ventilation and to...

Страница 13: ...e of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xer...

Страница 14: ...cribed in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xer...

Страница 15: ...on or in the printer Use caution to avoid personal injury Do not expose the item to sunlight Do not expose the item to light Do not touch components with this symbol as personal injury could result Do...

Страница 16: ...Safety Phaser 6500 Color Laser Printer User Guide 16...

Страница 17: ...r Guide 17 Features This chapter includes Parts of the Printer on page 18 Configurations and Options on page 21 Energy Saver Mode on page 23 Information Pages on page 24 CentreWare Internet Services o...

Страница 18: ...Internal Components on page 19 Control Panel on page 20 Front View Phaser 6500 printer with optional 250 sheet feeder 1 Optional 250 sheet feeder Tray 2 2 Tray 1 3 Manual feed slot 4 Front cover 5 Con...

Страница 19: ...nector 3 USB Port 4 Network connector 5 Optional memory slot Phaser 6500DN Printer 1 Imaging unit 2 Fuser 3 Transfer belt unit with Tray 1 removed so the transfer belt unit folds down completely 4 Dup...

Страница 20: ...n lights When in the sleep mode it wakes the printer and turns off the light in the button 5 Cancel Job button cancels the current print or copy job 6 Navigation Menu select buttons Up Down Arrow butt...

Страница 21: ...ve one memory slot supporting 512 MB or 1024 MB DDR2 DIMMs Maximum RAM is 1280 MB 256 MB standard plus 1024 MB optional 10Base T 100 1000Base TX Ethernet interface network connection USB 2 0 connectio...

Страница 22: ...heck the print results If the first copy is satisfactory print the remainder from the printer control panel Form Overlay Enables writing PCL5 forms Font Download Enables the downloading of fonts to th...

Страница 23: ...nt of time press the Up Arrow button until the desired time is reached Maximum is 60 minutes To decrease the amount of time press the Down Arrow button until the desired time is reached Minimum is 5 m...

Страница 24: ...utton 3 At Menu Map press OK Configuration Page The Configuration Page lists printer information such as default printer settings installed options network settings with IP address and font settings U...

Страница 25: ...gs diagnostic functions and more CentreWare Internet Services requires A TCP IP connection between the printer and the network in Windows Macintosh or Linux environment TCP IP and HTTP enabled on the...

Страница 26: ...ckaged with printer Quick Use Guide Packaged with printer Video Tutorials www xerox com office 6500docs Recommended Media List Europe www xerox com europaper North America www xerox com paper Online S...

Страница 27: ...g a Location for the Printer on page 29 Connecting the Printer on page 30 Configuring Network Settings on page 32 Installing the Print Drivers on page 36 Installing PrintingScout on page 40 Enabling O...

Страница 28: ...he computer The Startup Page prints by default If it does not see Startup Page on page 24 If you are connected to a network keep the Startup Page for referencing network settings such as the IP addres...

Страница 29: ...With the 250 sheet feeder the duplex unit and supplies the weight is 24 2 Kg 53 2 lb 3 Ensure that your printer has the proper amount of clearance for all of its features including any options you pu...

Страница 30: ...er to the network You cannot connect the printer directly to the computer it must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many print...

Страница 31: ...USB cable 1 Make sure that the printer is turned off 2 Connect one end of a standard A B USB 2 0 cable to the USB Port of the printer 3 Attach the power cord and then plug in the printer and turn it o...

Страница 32: ...DHCP server A DHCP server automatically assigns an IP address to every computer and printer on the network that is configured to use DHCP If you use a Cable or DSL router see the documentation for you...

Страница 33: ...mation For home networks that use routers or other devices to connect the printer to the network refer to the router or device instructions on assigning network addresses The router or device document...

Страница 34: ...tton to go to Network Mask then press OK Repeat steps 9 and 10 to select the Network Mask address 12 Press the Back Arrow button once press the Down Arrow button to go to Gateway Address then press OK...

Страница 35: ...hen press OK The IP address of the printer is listed in the Network Setup section of the page Note The first time you turn on your printer it automatically prints the Startup Page If the IP address li...

Страница 36: ...talling the Print Drivers for Windows on page 38 Installing the Print Driver for Macintosh OS X on page 38 Adding the Printer for Macintosh OS X Version 10 5 and Later on page 39 Operating System Requ...

Страница 37: ...inter Command Language PCL driver can be used for applications requiring PCL Mac OS X version 10 5 and later Driver Software disc and Web This driver enables printing from a Mac OS X version 10 5 and...

Страница 38: ...allation Options screen select PostScript and or PCL 6 Note You can install both drivers at once Each will be displayed in your printer list after installation 6 Click Install to start the installatio...

Страница 39: ...10 5 and Later For networking set up your printer using Bonjour Rendezvous or connect using the IP address of your printer for an LPD LPR connection For a non network printer create a desktop USB con...

Страница 40: ...ation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 At the installer screen click...

Страница 41: ...and later click Start Settings Printers For Windows 7 click Start Devices and Printers 2 In the list of printers right click the Phaser 6500 PS printer and select Properties 3 Click the Configuration...

Страница 42: ...und Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers 2 In the list of printers right click the Phaser 6500 PCL printer and select...

Страница 43: ...nfiguration and select 2 Tray from the drop down list If you have the Productivity Kit installed enable the RAM Disk feature Select Available from the RAM Disk drop down list To enable the duplex unit...

Страница 44: ...Installation and Setup Phaser 6500 Color Laser Printer User Guide 44...

Страница 45: ...page 46 Loading Paper on page 51 Setting Paper Types and Sizes on page 58 Selecting Printing Options on page 60 Printing on Specialty Media on page 68 Printing Custom Sizes on page 78 Printing on Both...

Страница 46: ...of paper or other specialty media Follow these guidelines when loading paper in the trays Fan paper before loading it in the tray Do not print on label stock once a label has been removed from a sheet...

Страница 47: ...aper in dark cool relatively dry locations Most paper items are susceptible to damage from ultraviolet UV and visible light UV radiation emitted by the sun and fluorescent bulbs is particularly damagi...

Страница 48: ...fade due to moisture such as water rain or vapor For details contact your reseller Tray 1 Paper Size Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in A4 210 x 297 mm...

Страница 49: ...210 8 355 6 mm Paper Type and Weight Plain Paper 60 105 g m2 16 28 lb Bond Letterhead Hole Punched Colored Paper Loading Capacity 250 sheets 20 lb Manual Feed Slot Paper Size Letter 8 5 x 11 in Legal...

Страница 50: ...m2 60 80 lb Cover Hole Punched plain Colored Paper plain Labels Envelope short edge feed only for Monarch and DL envelopes Special Loading Capacity One sheet at a time Duplex Unit 2 Sided Printing Pa...

Страница 51: ...when loading paper into Tray 1 Load up to 250 sheets of plain paper or a stack of paper 65 220 g m2 17 40 lb Bond 40 80 lb Cover less than 15 mm high 0 60 in Tray 1 accepts paper within the following...

Страница 52: ...open the output tray to hold the printed sheets 2 Slide the paper width guides to the edge of the tray Extend the width guides fully as shown in the following illustration 3 Before loading the paper...

Страница 53: ...vyweight Cardstock Lightweight Glossy Cardstock Coated 2 and Coated 3 Heavyweight Glossy Cardstock Colored Paper Labels Envelopes Special For a more complete list of paper types and sizes usable in th...

Страница 54: ...using 2 Open the output tray to hold the printed sheets 3 Place the paper into the slot with the print side face down and the top of the sheet entering the printer first Note You can insert paper dur...

Страница 55: ...er printers Do not remove or add paper to the 250 sheet feeder during printing Doing so can cause a paper jam Remove the paper align it with the new paper and insert both into the tray together Do not...

Страница 56: ...g the paper flex the sheets back and forth and then fan them Straighten the edges of the stack on a level surface 6 Place the paper into the tray with the print side face up Note Do not exceed the max...

Страница 57: ...r Printer User Guide 57 8 Insert the tray back into the printer until it stops See also Setting Paper Types and Sizes on page 58 CAUTION Be careful not to use excessive force on the tray Doing so coul...

Страница 58: ...ts only when the settings for the paper size and type configured in the print driver match the control panel settings If the settings in the print driver and control panel do not match the setting in...

Страница 59: ...Printing Phaser 6500 Color Laser Printer User Guide 59 5 Select the paper size and then press OK 6 Press the Return button when finished...

Страница 60: ...ows for a Shared Network Printer on page 61 Use the following procedure to set the default settings used for all print jobs sent to the printer from your computer using the specific driver You can ove...

Страница 61: ...your selections Selecting Printing Options for an Individual Job in Windows This section includes Printing Options for Windows PostScript Driver on page 62 Printing Options for Windows PCL Driver on...

Страница 62: ...tray Image Orientation Portrait or Landscape Output Color Color or Black and White Saved Settings Enables you to save the current settings under a specific name so that they can be used repeatedly Als...

Страница 63: ...ge Fit to New Paper Size Select the output paper size to fit the page to Defaults button Returns all of the Layout tab settings to their defaults Help button Opens the online help of the print driver...

Страница 64: ...r in CentreWare Internet Services in your computer Web browser network printers only Defaults button Returns all of the Paper Output tab settings to their defaults Image Options Image Quality Affects...

Страница 65: ...ge on one sheet of paper Image Order Available only if more than one page is being printed on a sheet Determines the order in which pages are printed on the sheet Draw Outlines When multiple pages are...

Страница 66: ...ctive only when Scale to fit paper size is selected Specifies the paper size to print to Page Order Automatic Normal Reverse Paper Feed All pages from Specifies the tray to print all pages from Auto S...

Страница 67: ...Y K Specifies amount of color to use Media Handling Specifies manual feed slot orientation paper type size mismatch setting and custom paper auto orientation Printer specific Options Image Enhancemen...

Страница 68: ...a listing of supported envelope sizes for Tray 1 and the manual feed slot see Supported Paper on page 48 Store unused envelopes in their packaging to avoid the effects of moisture and dryness which ca...

Страница 69: ...paper guides so they rest lightly against the edges of the envelopes 5 Insert the tray back into the printer until it stops 6 On the printer control panel press the Menu button to display the Menu sc...

Страница 70: ...you are printing using the PostScript driver go to Printing Envelopes using the PostScript Driver on page 70 If you are printing using the PCL driver go to Printing Envelopes using the PCL Driver on...

Страница 71: ...eg list and then click OK 5 Click OK and then in the Print dialog box click OK or Print to start printing Printing Labels This section includes Guidelines for Printing Labels on page 71 Printing Label...

Страница 72: ...ties or Preferences button 6 In the Paper Output tab of the print driver do the following a From the Paper Tray list select Tray 1 b From the Paper Size list select the label sheet size c From the Pap...

Страница 73: ...4 Guidelines for Printing on Glossy Cardstock You can print on glossy cardstock from Tray 1 or from the manual feed slot For glossy cardstock over 163 g m2 select HW Gloss Card mode For cardstock ligh...

Страница 74: ...PostScript driver 5 Click the Properties button 6 In the Paper Output tab do the following a From the Paper Size list select the paper size b From the Paper Type list select LW Gloss Card or HW Gloss...

Страница 75: ...t drivers installed you can use either driver 4 Click the Properties button 5 In the Paper Output tab do the following a From the Paper Size list select the size of the glossy cardstock b From the Pap...

Страница 76: ...ay per print job Do not use cardstocks that are coated or designed for inkjet printers Printing on Cardstock from Tray 1 1 Gently pull out the paper tray and slide open the paper guides then open the...

Страница 77: ...t the sheet is entered straight not crooked If necessary reposition the paper guides to fit the sheet 3 In the application you are using to print open the Print dialog box and select the Phaser 6500 p...

Страница 78: ...nder a unique name in the print driver You can save only one custom page size at a time in the PostScript Custom Size Settings window of the print driver Once saved the dimensions are retained until y...

Страница 79: ...is available for Windows only Custom paper sizes created in the PCL driver become available in the Paper Size list on the Paper Output tab of the print driver It is also available in the Print dialog...

Страница 80: ...operties in the Print dialog box click the Properties button in the Paper Output tab select Custom Page Size from the Paper Size list In the PostScript Custom Size Settings dialog box leave the settin...

Страница 81: ...sheet at a time using the PostScript driver For details see Performing Manual 2 sided Printing from the Manual Feed Slot on page 83 Automatic 2 Sided Printing Guidelines Before printing a 2 sided docu...

Страница 82: ...abling Optional Features on page 41 See also Automatic 2 Sided Printing Guidelines on page 81 Manual 2 Sided Printing This section includes Performing Manual 2 sided Printing from Tray 1 on page 82 Pe...

Страница 83: ...t access it easily once you close it This window explains how to reload the printed pages into the paper tray If you close the window do the following without turning the pages over or around lift the...

Страница 84: ...By storing frequently used documents in the printer you can print them on demand from the printer without sending the print job from the computer repeatedly Setting Up a Secure Print Job You set up S...

Страница 85: ...use the Down Arrow button to decrease the number After entering each number press the Forward Arrow button The number you just entered displays as an asterisk to keep it private Enter the next number...

Страница 86: ...he Retrieve Document Name field select Enter Document Name In the Document Name field type the name of the document as you want it to appear on the printer control panel 12 character limit f Click OK...

Страница 87: ...the application you are using to print open the Print dialog box 2 Select your Phaser 6500 printer PostScript or PCL print driver and then click the Properties button 3 In the Paper Output tab of the...

Страница 88: ...g the document when you set up the Proof Print Press OK 4 Do one of the following If you selected to retrieve the document using a specific name then at the name of the document press OK If you select...

Страница 89: ...r Printer User Guide 89 Control Panel Menus This chapter includes Navigating the Control Panel Menus on page 90 Information Pages Menu on page 91 Billing Meters on page 92 Admin Menu on page 93 Tray S...

Страница 90: ...n Power Saver Lighted button Controls entry and exit from Energy Saver mode Light on indicates the printer is in Energy Saver mode Light off indicates the printer is awake and ready to print Stop Canc...

Страница 91: ...List Prints information about the installed PCL fonts on the printer and prints samples of each PCL Macro List Prints a list of configured PCL macros PS Fonts List Prints information about the instal...

Страница 92: ...ou can print the information as the Print Volume report For details see Checking Page Counts on page 115 See also Checking Print Job Status on page 111 Checking Page Counts on page 115 Item Descriptio...

Страница 93: ...etwork port Notes The settings in the Network Setup menu cannot be selected if you access this menu during printing Restart the printer to activate menu setting changes After changing settings turn of...

Страница 94: ...NS Host Access List Limits the IP addresses that can access this printer Reset Defaults Resets all network settings back to their factory defaults Adobe Protocol Specifies the PostScript communication...

Страница 95: ...s or actions occurs The alarms are set to Off by default The volume cannot be adjusted Control Panel Invalid Key Machine Ready Job Complete Fault Tone Alert Tone Out of Paper Low Toner Alert Base Tone...

Страница 96: ...in the printer is expanded from 256 MB to at least 512 MB RAM Allocates memory to the RAM Disk file system for the Secure Print Collating Jobs and Proof Print Form Overlay and Font Download features E...

Страница 97: ...tion on page 136 Auto Adjust Use to force an automatic color registration correction Color Regi Chart Prints the color registration chart used to check for correct color registration Enter Number Use...

Страница 98: ...printing settings 2 Sided Print Specifies whether to perform 2 sided printing The default is Off The default setting is ON when the duplex unit is installed Binding Edge Specifies the binding directi...

Страница 99: ...ding to the hexadecimal notation format The Hex Dump allows checking of data contents Enable Disable default Draft Mode Specifies whether to print in draft mode Enable Disable default Line Termination...

Страница 100: ...ing on or off The default is On PS Job Time Out Turns off the timeout or selects the length of time before timing out The default is Off The timeout allows the printer to stop working on the canceled...

Страница 101: ...cription Panel Lock Specifies whether to limit the menu operations with a password Enable Requires the operator to enter the password If On is set then enter the password to use the Admin Menu Disable...

Страница 102: ...in the PCL Setup menu of the control panel For details see Printing Options for Windows PCL Driver on page 63 For the PostScript driver the printer uses the tray selected in the PostScript Setup menu...

Страница 103: ...ze of paper loaded into a tray If the specified tray empties and you have Auto Select set in the Paper Tray field of the print driver the job prints without intervention The printer compares the size...

Страница 104: ...n of the paper in the tray Letter US Folio Legal Executive New Custom Size A4 A5 B5 Display Popup Displays a message that prompts you to set the paper size and type every time you load paper in the tr...

Страница 105: ...aser Printer User Guide 105 Maintenance This chapter includes Cleaning the Printer on page 106 Ordering Supplies on page 108 Managing the Printer on page 110 Checking Page Counts on page 115 Moving th...

Страница 106: ...e you plug in the printer WARNING When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use supplies and cleaning mate...

Страница 107: ...ve any remaining pieces of paper For more information see Clearing Paper Jams on page 142 Remove any dust or stains with a dry clean cloth CAUTION Do not spray the detergent directly on the printer Th...

Страница 108: ...Items Routine maintenance items are printer parts that may require replacement Replacements can be parts or kits Routine maintenance items can be parts or kits and are typically customer replaceable R...

Страница 109: ...information on recycling supplies go to www xerox com gwa See also Recycling and Disposal on page 159 CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and To...

Страница 110: ...in the printer For details see CentreWare Internet Services on page 25 Accessing CentreWare Internet Services At your computer open a Web browser type the IP address of the printer into the address fi...

Страница 111: ...rt information click the Support button or tab Checking Printer Status with PrintingScout Note PrintingScout is a Windows only application The PrintingScout utility automatically checks the printer st...

Страница 112: ...rts sent 6 In the Notification Items section select the events for which you would like to be notified 7 In the Connection Setup box click the Email Server link The Email Server page opens 8 In the Em...

Страница 113: ...Prefix all commands with the pound sign and specify the Password command at the top of the email Command lines without the pound sign are ignored Type one command on each line and separate each comman...

Страница 114: ...recipient email address to service xerox com and confirm the setting result on the network settings list when the full access password is admin use Password admin SetMsgAddr service xerox com NetworkI...

Страница 115: ...nsumables are used Composite black is the default setting on most printers When doing automatic 2 sided printing a blank page can be inserted automatically depending on the settings in the application...

Страница 116: ...Maintenance Phaser 6500 Color Laser Printer User Guide 116 See also Information Pages on page 24 Managing the Printer with CentreWare Internet Services on page 110...

Страница 117: ...are moving the printer a long distance remove the toner cartridges to prevent toner from spilling To prevent damage to the printer pack the printer and toner in separate boxes 5 If your printer config...

Страница 118: ...oved the 250 sheet feeder put the printer back on top of it 2 Reconnect the printer to the cables and power cord 3 Plug in and turn on the printer 4 Adjust the color registration before using the prin...

Страница 119: ...chapter includes Troubleshooting Overview on page 120 Control Panel Messages on page 122 Problems with the Printer on page 125 Print Quality Problems on page 128 Cleaning the Imaging Unit and Laser L...

Страница 120: ...ou know that the printer needs attention Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer For details see Installing PrintingScout...

Страница 121: ...ice 6500support Toner for your printer www xerox com office 6500supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to m...

Страница 122: ...t came in the documentation packet with your printer Insert Imaging Unit The imaging unit is not installed Install the imaging unit For details see the Imaging Unit instruction sheet that came in the...

Страница 123: ...lose the front cover For details see Clearing Jams at Tray 1 on page 142 Jam at Tray 2 Check Tray 2 Open Front Cover Paper is jammed inside the paper tray Open Tray 2 and remove the jammed paper Open...

Страница 124: ...nt driver conforms to the printer you are using Out of Memory Press OK Button Error 016 718 The printer memory is full and cannot continue processing the current print job Press the OK button to clear...

Страница 125: ...e power cord disconnected or not securely connected Turn off the power to the printer and then connect the power cord to the power outlet again Then turn on the power to the printer Is the power cord...

Страница 126: ...power plug from the outlet Refer to the Xerox Support website at www xerox com office 6500support Light of the Ready indicator is on and blinking but there is no print output There are jobs remaining...

Страница 127: ...completely into the printer Is the printer placed on a flat location Place the printer on a stable flat surface Are the paper tray guides set in the correct positions Set the guides to the correct pos...

Страница 128: ...s color pages because color consumables are used Composite black is the default setting on most printers Symptom Cause Solution Faded printouts multiple colors faded The toner cartridges are not Xerox...

Страница 129: ...in only one color The transfer belt unit is old or damaged Replace the transfer belt unit The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications and...

Страница 130: ...er belt unit is old or damaged Replace the transfer belt unit The cable to the laser unit or controller is defective For assistance see the Xerox Support website at www xerox com office 6500support Ha...

Страница 131: ...for at least one hour to get rid of the condensation If the problems still occur for assistance see the Xerox Support website www xerox com office 6500support Vertical blanks The laser is being blocke...

Страница 132: ...Printer User Guide 132 Colors are blurry or there is white area around objects Color to color alignment is not correct Perform an automatic color registration adjustment For details see Color Registra...

Страница 133: ...it off with cold water and mild soap 1 Switch off the printer at the power switch located on the left side of the printer toward the back 2 Wait until the printer has cooled about 40 minutes 3 Remove...

Страница 134: ...xposure to light 8 Using a clean dry lint free cloth or swab clean all debris from the laser lens 9 Check for and remove any debris around the imaging unit gears located on the left side of the unit C...

Страница 135: ...d pull tabs on the top edge and install the unit in the printer Make sure to insert the unit into the guides in the printer and then push the unit all the way back into the printer b Turn the four twi...

Страница 136: ...press the OK button 3 Press the Down Arrow button to scroll to Maintenance Mode and press OK 4 Press the Down Arrow button to scroll to Auto Regi Adjust and press OK 5 Do one of the following To enabl...

Страница 137: ...en press OK The Color Registration Chart prints 7 Continue to Determining the Color Registration Values on page 137 to determine if an adjustment is necessary Determining the Color Registration Values...

Страница 138: ...Adjust Color Regi then press OK 5 Press the Up Arrow or Down Arrow button to select Enter Number then press OK 6 Adjust the Left Horizontal registration values a Press the Up Arrow or Down Arrow butt...

Страница 139: ...the values a Press the Up Arrow or Down Arrow button to select Color Regi Char then press OK b Press the Up Arrow or Down Arrow button to select Yes then press OK Note For details see Printing the Col...

Страница 140: ...ust the color balance for the printer 1 On the control panel press the Menu button 2 Press the Up Arrow or Down Arrow button to select Admin Menu then press the OK button 3 Press the Up Arrow or Down...

Страница 141: ...guides in Tray 1 after inserting the media A guide that is not properly adjusted can cause poor print quality paper misfeeds and printer damage Avoid using paper that is folded wrinkled or excessivel...

Страница 142: ...g remove it in the proper way depending on the place that the paper jam occurs Clearing Jams at Tray 1 1 Pull the jammed paper gently out of the paper tray and then remove any remaining paper from the...

Страница 143: ...hen carefully pull out any jammed paper remaining inside the printer 6 Reinsert the tray into the printer Clearing Jams at the Manual Feed Slot 1 Pull Tray 1 out of the printer CAUTION Prolonged expos...

Страница 144: ...paper is torn remove any scraps of paper remaining inside the printer 3 Put the fuser tabs back into place and then close the front cover of the printer WARNING Never touch a labeled area found on or...

Страница 145: ...ess the front cover button and open the printer cover Confirm that there are no scraps of paper remaining inside the printer 5 Close the printer cover and then reinsert the trays Clearing Jams at the...

Страница 146: ...ully 4 Remove the jammed paper and then confirm that there are no scraps of paper left inside the duplex unit or transfer belt unit 5 Close the duplex unit and then close the printer cover Note To rem...

Страница 147: ...r Printer User Guide 147 Printer Specifications This chapter includes Physical Specifications on page 148 Environmental Specifications on page 149 Electrical Specifications on page 150 Performance Spe...

Страница 148: ...ifications Printer Width 403 mm 15 9 in Depth 469 mm 18 5 in Height 416 1 mm 16 4 in Weight 19 8 Kg 43 6 lb 250 Sheet Feeder optional Width 400 mm 15 8 in Depth 457 mm 18 in Height 108 mm 4 2 in Weigh...

Страница 149: ...ure 10 32 C 50 90 F Relative Humidity Note Under extreme environment conditions such as 10 C and 85 RH defects can occur due to condensation approximately 30 minutes after the printer is turned on 15...

Страница 150: ...Consumption Energy Saver Mode Sleep Mode 8 W or less Standby Mode 50 W or less fuser on Continuous color printing 600 W or less Continuous monochrome printing 600 W or less This printer does not cons...

Страница 151: ...erature of 22 C 71 6 F Continuous print speed Color 24 ppm Black and White 24 ppm Note Print speed can decrease due to paper type paper size printing conditions or image quality adjustment 2 sided pri...

Страница 152: ...Printer Specifications Phaser 6500 Color Laser Printer User Guide 152...

Страница 153: ...A Phaser 6500 Color Laser Printer User Guide 153 Regulatory Information This chapter includes Electromagnetic Interference on page 154 Material Safety Data Sheets on page 157...

Страница 154: ...is no guarantee that interference does not occur in a particular installation To determine if this printer is causing harmful interference to radio or television reception turn the printer off and on...

Страница 155: ...opean Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox The CE mark applied to this product symbolizes a declar...

Страница 156: ...rmation Phaser 6500 Color Laser Printer User Guide 156 Other Regulations Turkey RoHS Regulation In compliance with Article 7 d we hereby certify It is in compliance with the EEE Regulation EEE y netme...

Страница 157: ...e 157 Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For Customer Suppor...

Страница 158: ...Regulatory Information Phaser 6500 Color Laser Printer User Guide 158...

Страница 159: ...nformation contact your local authorities Perchlorate material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca g...

Страница 160: ...t your local retailer could be required to take back your old equipment free of charge Please ask you retailer for information Professional Business Environment In accordance with European legislation...

Страница 161: ...human health and the environment For more information about collection and recycling old products and batteries please contact your local authorities These authorities include your local municipality...

Страница 162: ...Recycling and Disposal Phaser 6500 Color Laser Printer User Guide 162...

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