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Troubleshooting 

 

36 

Phaser 3010/3040 Printer 

 

User Guide 

 

General Troubleshooting 

This section includes: 

 

Printer Does Not Turn On ................................................................................................................................................. 36 

 

The Printer Does Not Print ............................................................................................................................................... 36 

 

Printer Resets or Turns Off Frequently ........................................................................................................................ 37 

 

Printer is Making Unusual Noises .................................................................................................................................. 37 

 

Condensation has Formed Inside the Printer .......................................................................................................... 38 

This section contains procedures to help you locate and resolve problems. Resolve some problems by 

simply restarting the printer. 

 

 

Printer Does Not Turn On 

 

Probable Causes 

Solutions 

The power switch is not turned on. 

Turn on the switch. 

The power cord is not correctly plugged into 
the outlet. 

Turn off the printer power switch, and plug the power cord securely 
into the outlet. 

Something is wrong with the outlet connected 
to the printer. 

 

Plug another electrical appliance into the outlet and see if it 
operates properly. 

 

Try a different outlet. 

The printer is connected to an outlet with a 
voltage or frequency that does not match the 
printer specifications. 

Use a power source with the specifications listed in the 

Electrical 

Specifications

 on page 63. 

 

 

CAUTION: 

Plug the three-wire cord with grounding prong directly into a grounded AC outlet. 

 

 

The Printer Does Not Print 

 

Probable Causes 

Solutions 

The printer is in Energy Saver mode. 

Push the control panel button. 

PrintingScout displays an error message. 

Follow the instructions in the PrintingScout message to correct the 
problem. If the error persists, contact your Xerox representative. 

Содержание Phaser 3010

Страница 1: ...erhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U ivatelsk p ru ka Polski Przewodnik u ytkownik...

Страница 2: ...tates and or other countries Adobe Reader Adobe Type Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Appl...

Страница 3: ...our Printer 17 Paper Storage Guidelines 17 Supported Standard Paper Sizes 18 Custom Paper Sizes 18 Supported Types and Weights 18 Loading Paper 19 Loading Paper in the Main Tray 19 Printing on Both Si...

Страница 4: ...ia 50 Using the Printer Setting Utility 52 Adjusting the Fuser 52 Adjusting the Bias Transfer Roller 52 Adjusting the Altitude 53 Cleaning the Developer 53 Control Panel 54 Error Codes 55 Getting Help...

Страница 5: ...Basic Regulations 68 United States FCC Regulations 68 European Union 68 Turkey RoHS Regulation 69 Material Safety Data Sheets 70 C Recycling and Disposal 71 All Countries 72 North America 73 European...

Страница 6: ......

Страница 7: ...8 Operational Safety 10 Maintenance Safety 12 Printer Symbols 13 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following i...

Страница 8: ...ollowing are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface is unusually hot The p...

Страница 9: ...trical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord Replace the powe...

Страница 10: ...ozone produced is dependent on print volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in N...

Страница 11: ...able supplies in accordance with the instructions given on the package or container Keep all consumable supplies away from the reach of children Never throw toner cartridges into an open flame When ha...

Страница 12: ...d with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For more information on the Xerox supplies recycling prog...

Страница 13: ...ning or Caution Ignoring this warning could cause serious injury or even death Ignoring this caution could damage property Hot surface on or in the printer Use caution to avoid personal injury Do not...

Страница 14: ......

Страница 15: ...Phaser 3010 3040 Printer 15 User Guide This chapter includes Supported Paper 16 Loading Paper 19 Printing on Both Sides of the Paper 21 2 Printing...

Страница 16: ...aper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at North America Phaser 3010 Printer www xerox com paper Phaser 3040 P...

Страница 17: ...n Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Paper Storage Guidelines Storing your paper and ot...

Страница 18: ...220 mm 4 33 x 8 66 in Executive 184 x 267 mm 7 25 x 10 5 in Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Statement 140 x 216 mm 5 5 x 8 5 in US Folio 216 x 330 mm 8 5 x 13 in Monarch...

Страница 19: ...cedure separates any sheets that are stuck together and reduces the possibility of jams 6 Load the paper into the tray with the top edge going into the printer and the print side up 7 Adjust the width...

Страница 20: ...the paper type and size in the Printer Setting Utility click the Printer Maintenance tab Note If you are using custom size paper select the Custom Size Y and Custom Size X dimensions 12 Click Apply Ne...

Страница 21: ...Landscape Portrait 2 Sided Print Portrait 2 Sided Print Flip on Short Edge Landscape 2 Sided Print Landscape 2 Sided Print Flip on Short Edge Setting Up 2 Sided Printing To set up manual 2 sided print...

Страница 22: ...oaded The odd pages are printed page 1 page 3 and then page 5 Note Load letterhead into the main tray with the printed side down and the top going into the printer 1 Load the paper to print the even p...

Страница 23: ...Phaser 3010 3040 Printer 23 User Guide This chapter includes Cleaning the Printer 24 Ordering Supplies 26 Managing the Printer 29 Moving the Printer 32 3 Maintenance...

Страница 24: ...with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your pri...

Страница 25: ...learing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers Remove any remaining pieces of paper or debris For details see Clearing Paper Jams...

Страница 26: ...specific use with this printer When to Order Supplies The printer control panel displays a warning and PrintingScout displays a message when a supply nears its replacement time Verify that you have r...

Страница 27: ...x representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion WARNING Do not remove the covers or guards tha...

Страница 28: ...r Status window describing the status Note Each toner cartridge includes installation instructions Indicator Printer Status Message Problem and Solution Error on Replace the toner cartridge or check t...

Страница 29: ...s printed settings histories and demo pages for troubleshooting and for checking the printer status settings and history Tray Settings provides a list of the paper tray settings Printer Maintenance Th...

Страница 30: ...faults and print quality problems The following menus are available Chart Print prints selected charts for evaluating print quality and diagnosing print quality problems Clean Developer rotates the d...

Страница 31: ...lling meter counts the number of pages printed To print the Configuration Page 1 To start the Printer Setting Utility on your computer select Start All Programs Xerox Office Printing 2 Select your pri...

Страница 32: ...e power cord and other cables from the back of the printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and no...

Страница 33: ...3010 3040 Printer 33 User Guide 3 Remove the paper cover Keep the paper cover power cord and USB cable together for reuse 4 Remove the paper from the paper tray 5 Push in the length guides and slide b...

Страница 34: ...t in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer...

Страница 35: ...0 Printer 35 User Guide This chapter includes General Troubleshooting 36 Paper Jams 39 Print Quality Problems 46 Using the Printer Setting Utility 52 Control Panel 54 Error Codes 55 Getting Help 56 4...

Страница 36: ...h and plug the power cord securely into the outlet Something is wrong with the outlet connected to the printer Plug another electrical appliance into the outlet and see if it operates properly Try a d...

Страница 37: ...he paper in the tray If the Ready Indicator is not flashing after you send a print job check the USB connection between the printer and the computer Turn off the printer then turn it on again Printer...

Страница 38: ...sation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate for seve...

Страница 39: ...Supported Paper on page 16 Follow proper paper handling and loading techniques Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded Fan the paper to separate the sh...

Страница 40: ...f a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 20 minutes for the fuser to cool Try to remove the jam after the pr...

Страница 41: ...1 Clearing Paper Jams From the Back of the Printer 42 Clearing Paper Jams From the Output Tray 44 Clearing Paper Jams From the Front of the Printer Note To resolve the error displayed on the control p...

Страница 42: ...n on the control panel according to the instructions in the Printer Status window of PrintingScout Clearing Paper Jams From the Back of the Printer Note To resolve the error displayed on the control p...

Страница 43: ...move any jammed paper from the back of the printer 4 Lower the levers to their original position 5 Close the rear cover 6 To restore the printer press the button on the control panel according to the...

Страница 44: ...ams From the Output Tray Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Push down on the rear cover release and pull the cover open 2 Lift the...

Страница 45: ...4 Remove any paper jammed in the output tray 5 Lower the levers to their original position 6 Close the rear cover 7 To restore the printer press the button on the control panel according to the instr...

Страница 46: ...he Xerox Warranty Service Agreement or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media The Xerox Total Satisfaction Guarantee is available...

Страница 47: ...iver change the Paper Type setting Use the Printer Setting Utility to change the paper type to match the paper Toner smears or print comes off The output has stains on the back side Change the Paper T...

Страница 48: ...ut Verify that the paper is the correct size type and weight for the printer and that it is loaded properly If not change the paper Change the Paper Type settings in the print driver On the Paper Outp...

Страница 49: ...driver change the Paper Type setting Use the Printer Setting Utility to change the paper type to match the paper Envelopes are wrinkled or creased when printed Check if the crease is within 30 mm of...

Страница 50: ...of the printed output The guaranteed range for optimal print quality is 10 32 C 50 90 F and 20 70 relative humidity Paper and Media Your printer is designed to use various paper and other media types...

Страница 51: ...Troubleshooting Phaser 3010 3040 Printer 51 User Guide Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 17...

Страница 52: ...uality across a wide range of paper types If the toner on a print is smearing or can be rubbed off the paper increase the offset for the paper you are using If the toner is blistered or mottled decrea...

Страница 53: ...ch the Printer Setting Utility and select the Printer Maintenance tab 2 Click Adjust Altitude 3 Select the altitude range to match that of the location where the printer is installed 4 Click Apply New...

Страница 54: ...roubleshooting 54 Phaser 3010 3040 Printer User Guide Control Panel The printer uses control panel lights to indicate printer status and errors Indicator Off ON Blinking Slow Blinking Error None Ready...

Страница 55: ...ading Paper for Manual 2 Sided Printing on page 22 Paper is jammed Clear the paper jam See Clearing Paper Jams on page 41 The wrong size paper is loaded Load the correct paper Canceling the print job...

Страница 56: ...ttention In the PrintingScout dialog box click the alert to view instructions explaining how to fix the problem Note PrintingScout is a Windows only application Checking Printer Status With PrintingSc...

Страница 57: ...hnical support Online Support Assistant and driver downloads Phaser 3010 Printer www xerox com office 3010support Phaser 3040 Printer www xerox com office 3040Psupport Information Pages Print Informat...

Страница 58: ......

Страница 59: ...Guide This appendix includes Printer Configurations and Options 60 Physical Specifications 61 Environmental Specifications 62 Electrical Specifications 63 Performance Specifications 64 Controller Spe...

Страница 60: ...i 600 x 600 dpi 1200 x 1200 dpi Paper capacity 150 sheet main tray 100 sheet output tray 150 sheet main tray 100 sheet output tray 2 Sided Printing Manual only Manual only Maximum print size Legal 216...

Страница 61: ...ions Phaser 3010 Printer and Phaser 3040 Printer Width 358 mm 14 1 in Depth 457 3 mm 18 0 in Height 282 7 mm 11 1 in Weight 4 6 kg 10 1 lb Total Space Requirements Phaser 3010 Printer and Phaser 3040...

Страница 62: ...midity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 r...

Страница 63: ...uct The Phaser 3010 Printer and Phaser 3040 Printer are ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered Unite...

Страница 64: ...3040 Printer User Guide Performance Specifications Item Specifications Printer warm up time Power on 25 seconds or less Recovery from sleep mode 25 seconds or less Note Warm up time assumes an ambien...

Страница 65: ...Specifications Phaser 3010 3040 Printer 65 User Guide Controller Specifications Processor 150 MHz 4305 processor Memory 64 MB standard memory Interfaces Universal Serial Bus USB 2 0...

Страница 66: ......

Страница 67: ...Phaser 3010 3040 Printer 67 User Guide This appendix includes Basic Regulations 68 Material Safety Data Sheets 70 B Regulatory Information...

Страница 68: ...g the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between...

Страница 69: ...uropean Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox Turkey RoHS Regulation In compliance with Article 7 d...

Страница 70: ...a Sheets For Material Safety Data information for your printer go to North America Phaser 3010 Printer www xerox com msds Phaser 3040 Printer www xerox com msds European Union Phaser 3010 Printer www...

Страница 71: ...Phaser 3010 3040 Printer 71 User Guide This appendix includes All Countries 72 North America 73 European Union 74 Other Countries 76 C Recycling and Disposal...

Страница 72: ...ulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling an...

Страница 73: ...nt take back and reuse recycle program To determine if this Xerox product is part of the program contact your Xerox representative 1 800 ASK XEROX For more information about Xerox environmental progra...

Страница 74: ...al and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your l...

Страница 75: ...e information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalti...

Страница 76: ...Recycling and Disposal 76 Phaser 3010 3040 Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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