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General Procedures and Information
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Xerox DocuPrint P8e Service Manual
OFF-LINE: The printer is off-line and not ready to receive print data. The user needs to press the On/Off-
line button in order to go to ON-LINE mode.
Cover Open or Missing Cartridge: This message could either mean one or both of the following
conditions have occurred:
•
The printer's front cover is not closed properly
•
The image cartridge is not installed or installed improperly.
Can’t communicate with printer. Please check printer.: This error usually indicates some sort of
hardware-related problem such as:
•
The printer is turned off.
•
The printer cable is not connected or not connected properly.
•
The printer cable is defective.
•
The printer port and software driver settings don't match.
Technician’s Note: In the current release of the printer and software, sometimes this message pops up
for a few seconds and goes back down again when the printer is busy: i.e. printing a job or warming up
the fuser.
Paper Tray Open or Empty.: There is no paper either in the Multipurpose Paper Feeder or Manual
Feeder.
Paper jam near input feeder.: The printer had problems grabbing paper from either the Multipurpose
Paper Feeder or Manual Feeder. Paper should be pulled out, arranged carefully, and put back into the
feeder. If there are only a few sheets of paper in the MPF and/or the paper in there has excessive curl,
paper jams of this type will occur.
Paper jam near inside rear of printer.: The printer had a jam while feeding paper into the xerographic
area. To remedy the problem, the user should open the cover, remove the image cartridge, and paper
cleared.
Paper jam near front of printer.: The printer had a jam in the area from the fuser to face-up stacker or
fuser to face-down stacker. To remedy the problem, the user should clear any paper from the stackers,
open the cover, tear off any jammed paper, remove the image cartridge, and clear any remaining paper -
without using excessive force. If any paper is still jammed in the roller assembly to the face-down
stacker, this will clear when the printer cover is closed and the printer warmed-up.
Memory Full.: The printer is unable to print the current print job because of insufficient memory due to
the complexity of the print job or too many fonts. For this current release, this status error message is not
implemented but is planned for future releases.
Unknown Error.: A catastrophic printer failure such as a laser or fuser error has occurred. For this
current release, it is not known whether this error message has been implemented.
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