Solving Printing Problems
Chapter 6: Troubleshooting
6-5
The printer prints
the wrong data, or it
prints incorrect
characters.
The printer cable is not
connected properly.
Check the connection.
There may be a problem with the
printer driver software.
Exit Windows and reboot the computer. Turn
the printer off and then back on again.
The printer cable specifications
may be incorrect.
Parallel connection: Replace with an
IEEE-1284 rated cable.
Serial connection: Replace with standard 9-pin
direct connection, one to one cable.
USB connection: Replace with a compliant
cable rated USB Specification Revision 1.0.
The wrong printer driver is
selected.
Select the correct printer driver.
The paper keeps
jamming.
There is too much paper in the
paper tray.
Remove excess paper from the paper tray. If
printing special media, use the MP Tray for
printing.
An incorrect type of paper is
being used.
Use only paper that meets the specifications
required by the printer.
An incorrect output method is
being used.
Items such as thick paper should not be printed
using the standard face down stacker. Use the
face-up output stacker instead.
Table 6.1
Printer Operation Problems
(continued)
Problem
Possible Cause
Remedy
Table 6.1 Page 3 of 4
Содержание DocuPrint P1202
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