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Xerox DocuPrint C6, Руководство пользователя

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43

Chapter 4

Troubleshooting the

printer

This chapter describes common printer problems that may
occur and provides the recommended solutions. Follow
the suggested solutions to correct the problem. If the
problem continues, contact Xerox Customer Support.

Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.

Содержание DocuPrint C6

Страница 1: ...The Document Company 52 DocuPrint C6 Inkjet Printer...

Страница 2: ...law or hereinafter granted Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation XEROX The Document Company the stylized X and all Xerox product names are tra...

Страница 3: ...EAM XRX 1 800 832 6979 Call from a telephone near your PC and the printer Make sure that both your PC and your printer are turned on Before calling make sure you have the following information C6 seri...

Страница 4: ...iv...

Страница 5: ...atures 8 Control Panel Operation 11 Normal Printer Operation 11 Printer Error Conditions 12 Printer specifications 14 System Requirements 16 Printable area Margins 17 Chapter 3 Using the Printer Setti...

Страница 6: ...Panel LED is blinking intermittently 51 The print is blurry or jagged vertical lines appear 52 The printed image is clipped or off the edge of the media 53 Extra characters dashes or lines appear on t...

Страница 7: ...er 5 Selecting and Ordering Supplies 65 Cartridges and print heads 66 Selecting plain paper 66 Selecting specialty print media 67 Selecting labels 68 Selecting transparencies 68 Selecting envelopes 68...

Страница 8: ......

Страница 9: ...our personal computer Make your pages stand out Prints up to 600 x 600 dpi on plain paper Crisp vivid graphics even on plain paper Automatically correct problem areas in photos with unique ImageFix so...

Страница 10: ...might fall and become damaged If you place the printer on a soft surface such as a rug sofa or bed the vents may be blocked causing it to overheat 4 Do not put the printer on or near a heat source suc...

Страница 11: ...C320 style power cord provided with your printer that is a plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature To avoid the risk of el...

Страница 12: ...en damaged The printer does not function normally when you are following the operating instructions 13 The CE marking applied to this product symbolizes the Xerox declaration of conformity with the fo...

Страница 13: ...t the external radiation from ISM equipment may have to be limited or special mitigation measures taken 14 This device complies with Part 15 of the FCC Rules Operation is subject to the following two...

Страница 14: ...ration card Call 1 800 TEAM XRX 1 800 832 6979 Note Save a copy of the registration card and the bill of sale as proof of purchase for future reference Directions for On Line Registration 1 Go to the...

Страница 15: ...7 Chapter 2 Understanding the Printer s Features This chapter illustrates the parts of the DocuPrint C6 explains the Printer Control button and LED light and lists the printer specifications...

Страница 16: ...ures Review the following illustrations to familiarize yourself with the printer s parts Front view of DocuPrint C6 Printer Light LED Paper output shelf Paper input support shelf Printer Control butto...

Страница 17: ...9 Inside view of DocuPrint C6 Printer Star wheel bar Green Cartridge Lock lever Print Head and color ink cartridges...

Страница 18: ...10 Rear view of DocuPrint C6 Printer Parallel interface cable connection IEEE 1284 Serial number location Power connection...

Страница 19: ...r Replace the print head see the Quick Start Guide then press and release the Printer Control button to return the print head to the home position To manually feed paper Press and release the Printer...

Страница 20: ...ay Press and release the Printer Control button to feed paper Paper Jam Press and hold the Printer Control button for at least 2 seconds to clear the jam If the paper fails to come out follow the jam...

Страница 21: ...he unit for at least 10 seconds then reinsert the power cord back into the back of the unit If the problem still persists contact the Xerox Customer Support Center LED Blinking Intermittently 0 2 sec...

Страница 22: ...14 Printer specifications Feature Specification Print speed Black Up to 4 ppm draft mode Color Up to 1 5 ppm draft mode Black Color 600 x 600 dpi plain paper Print resolution...

Страница 23: ...lain paper ink jet transparencies envelopes paper faced labels high resolution paper photo glossy paper fabric transfer sheets Interface IEEE 1284 compliant parallel printer cable 6 ft or less Ambient...

Страница 24: ...s Memory Minimum 8 MB 16 MB Recommended Hard Disk Space 20 MB available Minimum CPU 486 DX66 MHz Note The use of devices that share the parallel port for example a zip drive or a scanner is not recomm...

Страница 25: ...17 Printable area Margins Recommended Possible A 5 0 mm 0 21 5 0 mm 0 21 B 5 0 mm 0 21 5 0 mm 0 21 C 5 0 mm 0 21 5 0 mm 0 21 D 18 0 mm 0 71 12 7mm 0 5 A C B D...

Страница 26: ...18...

Страница 27: ...he printer settings from a Windows software application or from the Printers folder From a Windows software application Click Print from the File menu In the Print dialog box click Properties or Setup...

Страница 28: ...tings Copies Specifies the number of copies to print The valid range is 1 to 99 Orientation These radio buttons allow the user to select the paper orientation Portrait vertical orientation or Landscap...

Страница 29: ...ption is used for black and white printing Paper size Specifies the paper size to be used for the current print job The Paper size pull down menu lists sizes of paper on which to print All choices are...

Страница 30: ...Resolution is 600 x 600 dpi but takes more time than normal print mode Saved settings Specifies the printer settings file to use for the print job Three files are provided or you can create your own f...

Страница 31: ...ected Saved setting file Status Displays the Status window If the Status window is already running it will be brought to the foreground Default All Sets all controls on all property pages to their fac...

Страница 32: ...le sheet The graphic to the left of the control is updated to reflect your specific layout selection There are three layout options Poster The poster feature takes each original image and magnifies it...

Страница 33: ...d page Print sheets The box displays the page numbers that will be printed from the total job The default is that all sheets will be printed The user can select any combination of sheets using the Sel...

Страница 34: ...26 Select Sheets Use this dialog to select expanded Poster sheets to print...

Страница 35: ...he dialog box remains open OK Saves the current selections and exits the dialog box Cancel Exits without saving your selections Help Displays help for this dialog box Note This setting will remain in...

Страница 36: ...on the Page Layout property page the following controls appear Images per sheet This selection determines how many images are condensed and printed on one page The available choices are 2 3 4 and 8 Pr...

Страница 37: ...The printed image is flipped horizontally left to right This setting is automatically selected when you choose Paper type Iron on transfer from the Paper Output property page The icon to the left of...

Страница 38: ...rty Page The Image Quality property page provides a large graphic that estimates how Lighten Darken Contrast and Saturation of Red Green and Blue affect the document However the graphic does not chang...

Страница 39: ...her Quality airbrush Sharp airbrush Lighten Darken Increasing the value of Lighten Darken creates a lighter print decreasing the value creates a darker print The large bitmap to the left reflects thes...

Страница 40: ...ease or increase the amount of green in your print The large bitmap to the left reflects these changes This control is disabled when Print document as is set to Greyscale Blue Move the Blue scrollbar...

Страница 41: ...is tab gives important information concerning the version of the software and copyright dates If you need assistance please have your software version number available for the Xerox Customer Support C...

Страница 42: ...provides you with printer status information including the level of ink in the print cartridge s The Status property page also shows the progress of the current print job By default the Status propert...

Страница 43: ...n the message area reports low ink out of ink out of paper wrong print head etc as well as information to remedy the problem Cartridge Mimic This image shows the currently installed print cartridge an...

Страница 44: ...the total job that has been sent to the printer Cancel Cancels the job currently sent to the printer Restart This feature is useful after a jam or after an ink cartridge or print head has been cleane...

Страница 45: ...apabilities If the printer is idle you can open the Maintenance property page by clicking the Start button pointing to Settings and clicking Printers Click the DocuPrint C6 icon with the right mouse b...

Страница 46: ...ead etc as well as information about the problem Cartridge Mimic This image shows the currently installed print cartridge and the levels of ink in the cartridges If an ink cartridge is empty missing o...

Страница 47: ...dges on the Color Photo print cartridge New print cartridge Select this option if you are installing a print cartridge that has never been used before for example one you have just purchased and are i...

Страница 48: ...print the alignment test page Look over the nine individual vertical alignment patterns Determine which pattern has the straightest lines If pattern zero 0 has the straightest lines then there is no...

Страница 49: ...age to print and look for the straightest lines again Print the Alignment Test Pattern When selected the alignment test page will be printed after Align is clicked It is recommended that you do this i...

Страница 50: ...uPrint C6 icon Click the DocuPrint C6 icon on the taskbar The DocuPrint C6 window lists the print jobs pending on the printer and the status of each job 2 To pause a document that is currently being p...

Страница 51: ...oblems that may occur and provides the recommended solutions Follow the suggested solutions to correct the problem If the problem continues contact Xerox Customer Support Call from a telephone near yo...

Страница 52: ...d Solution Some software applications override the settings selected on the DocuPrint C6 property pages Choose the printer settings from the application Previously selected printer settings are used t...

Страница 53: ...ack of the unit and continue to hold the Printer Control button until the print head starts to move If the Test print is good check the printer cable or your PC If the Test print is blank do one or mo...

Страница 54: ...n remove ink cartridges Check to see if they are empty Check the ink output and pin hole vents on the individual cartridges Reinsert cartridges making sure you hear a click then reinstall print head I...

Страница 55: ...is set to High quality On the Paper Output property page set the Print quality to Draft or Normal The Temp Temporary Folder on your hard drive may contain too many files Delete tmp and prn files from...

Страница 56: ...icon with the right mouse button then click Properties Click the Details tab and check the Print to the following port The printer port is usually LPT1 The printer cable is incorrect Use an IEEE 1284...

Страница 57: ...error occurred Open the printer cover and clear any obstructions in the print head path such as packaging material Press and release the Printer Control green button to clear the error and eject the...

Страница 58: ...ess and release the Printer Control green button to center the print carriage Open the printer cover and snap each ink cartridge into position by pressing the cartridge down and into the print head If...

Страница 59: ...on Install a new color photo print head with new ink cartridges see the Quick Start Guide The Front Panel LED is blinking intermittently Cause Suggested Solution There is data in the buffer Press and...

Страница 60: ...aned Click the Cartridge Clean button in the Maintenance property page After cleaning the ink cartridge run a test print If the print is still blurry repeat the above process five more times If the pr...

Страница 61: ...nge the document margins in the application that you are using to be within the recommended printable area Make sure the margins are equal to or wider than these margins Top left right margins 5 mm Bo...

Страница 62: ...el port Remove all previously installed printer drivers or devices from your PC Printer buffer contains data from previous print job Unplug printer power cord to purge printer buffer Restart PC Reconn...

Страница 63: ...he Test button in the Maintenance property page If lines and streaks still appear repeat the above process five more times If the problem continues contact the Xerox Customer Support Center The printe...

Страница 64: ...w the instructions on the Quick Start Guide for replacing the ink cartridge An ink cartridge is clogged or the print head needs to be cleaned Click the Cartridge Clean button on the Maintenance proper...

Страница 65: ...m The printer cover is open while printing Close the printer cover Paper is not completely exiting the printer because the star wheel assembly bar is disengaged Open the printer cover Reinstall the st...

Страница 66: ...etup command from the application that you are using to open the Paper Output property page and select the Transparency option located in Paper type The document was printed on the wrong side of the t...

Страница 67: ...lick the Align button on the Maintenance property page and then follow the instructions displayed on the screen The Print quality option is set to Draft Change the Print quality option to Normal or Hi...

Страница 68: ...of the paper The paper is not loaded properly Remove the paper from the paper tray fan the sheets and then reload the paper stack Do not load more than 100 sheets in the paper tray If misfeeds continu...

Страница 69: ...gaged Open the printer cover Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position The star wheels are out of position in the star wheel assembly Open the pr...

Страница 70: ...e paper input shelf 3 Disconnect the power cord and the printer cable 4 If you have the original box use the original packing material and go to step 10 If you do not have the original box continue wi...

Страница 71: ...ovement 10 Securely tape and seal the box 11 Ship the printer to the address as instructed by the Xerox Customer Support representative The illustration below shows an example of how to pack the print...

Страница 72: ...64...

Страница 73: ...ies for your DocuPrint C6 contact your local retailer If your retailer is out of stock you can order supplies through the Xerox SupplyNet In the United States call 1 800 822 2200 In Canada call 1 800...

Страница 74: ...using that holds the color ink cartridges Note The Color Photo print head is available only through the Xerox SupplyNet see the previous page 8R7999 Note Black ink cartridge 8R7660 is not compatible w...

Страница 75: ...high quality matte paper glossy paper greeting cards fabric transfer sheets For best results use specialty media designed for Xerox ink jet printers Avoid extremely thin or thick paper or chemically p...

Страница 76: ...kled Selecting transparencies Use transparencies designed for ink jet printers only Do not use paper backed transparencies Refer to the instructions for the transparency to see which side is the print...

Страница 77: ...16 D Default 23 E envelopes 68 H Hard Disk Space 16 Hardware features 8 I Image Quality 30 ImageFix 30 31 Images per sheet 28 Interface 15 L labels 68 LED light 11 Lighten Darken 31 M Maintenance 37 4...

Страница 78: ...Control green button 11 printer problems 43 Printer Registration 6 Printer specifications 14 purge printer buffer 54 R Random Access Memory 16 recycled paper 52 Restart 36 Reverse print order 21 S Saf...

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