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Operator Guide

Problem solving

DocuTech 65/DocuPrint 65

4-3

Stock 
handling

There are repeated 
stock jams or 
misfeeds in Tray 5.

•

Ensure that the correct stock size 
is displayed on the Print Services, 
Printer Manager window.

•

Remove the stock and reload the 
tray. Do not add stock to the tray 
when stock is already loaded. 
Instead, remove the stock, 
combine the additional stock with 
the stock from the tray, and reload 
the tray.

•

Ensure that there are no more than 
50 sheets of 20 lb stock in the tray, 
fewer if sheets are a heavier 
weight. 

•

Ensure that all stock in the tray is 
identical.

•

Ensure that the Edge Guides are 
adjusted to touch the sides of the 
stock.

•

Check for obstructions at the stock 
entrance.

•

Ensure that the Paper Feed Roll 
Cartridge is engaged correctly.

Stock 
handling

There are repeated 
shut downs from 
jams in Area 3 or the 
prints show an 
unexpected image 
shift when feeding 
from Tray 5.

•

Remove the stock and reload the 
tray.

•

Ensure that there are no more than 
50 sheets of 20 lb stock in the tray, 
fewer if sheets are a heavier 
weight. 

•

After tray is reloaded, confirm the 
stock attributes, especially the 
size, on the Printer Manager 
window. Ensure that the stock is 
correctly programmed.

•

Adjust the Edge Guides to touch 
the sides of the stock.

Table 4-1. Troubleshooting tips

Problem

Symptom

Recommendation

Содержание DocuPrint 65

Страница 1: ...Xerox Document Services Platform DocuTech 65 DocuPrint 65 Operator Guide 701P36056 DocuSP version 2 0 x January 2001...

Страница 2: ...so on Printed in the U S A U K and France XEROX XEROX Europe and XEROX Canada Limited The Document Company the stylized X and all names and identifying numbers used in connection with Xerox products...

Страница 3: ...Work Regulation UK x The Regulation x Check your understanding xi Your responsibility xii Additional queries xii Electrical safety xiii Printer xiii Controller xiv Printer power on off indicator xv P...

Страница 4: ...8 Printer faults 2 9 Clearing printer faults 2 9 Paper jams 2 9 Replaceable units and supplies 2 13 Replaceable items 2 14 Ordering CRUs and other supplies 2 14 Dry Ink Toner usage and Dry Ink Low me...

Страница 5: ...n tasks as well as operating the DocuTech 65 DocuPrint 65 system use the on line help system and the other documents in the Xerox Document Services Platform Series to supplement the information in the...

Страница 6: ...at Work Regulation Chapter 1 System Components and Product Overview provides printer and controller component location system hardware features and basic paper loading instructions Chapter 2 Maintenan...

Страница 7: ...ou will be advised of your right to file a complaint with the FCC If the telephone company requests information on what equipment is connected to their lines inform them of 1 The telephone number this...

Страница 8: ...ions Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment...

Страница 9: ...ent not specifically approved by the Xerox Corporation may void the user s authority to operate this equipment Shielded cables must be used with this equipment to maintain compliance with FCC regulati...

Страница 10: ...Introduction Operator Guide vi DocuTech 65 DocuPrint 65...

Страница 11: ...uTech 65 DocuPrint 65 and its supplies have been designed and tested to meet strict safety requirements These include safety agency examination and approval and compliance to established environmental...

Страница 12: ...mbolizes Xerox Europe Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated below January 1 1995 Council Directive 73 23 EEC amended by Cou...

Страница 13: ...udes the addition of new functions or the connection of external devices may impact this certification Please contact your local Xerox Europe representative for a list of approved accessories Shielded...

Страница 14: ...ned to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength tests Xerox Europe manufacturing plants...

Страница 15: ...ems in their premises are effectively safe This regulation does not impose on amongst others manufacturers or suppliers of such electrical systems However rest assured that all Xerox equipment which X...

Страница 16: ...Question I would like to carry out my own safety tests on the Xerox temperament in my premises Answer You may of course request such tests as you deem necessary to satisfy yourself that your Xerox equ...

Страница 17: ...installed near the equipment within reach of the 10 ft 3 m cable and shall be easily accessible Use the power cable that is supplied with your printer and controller Do not use an extension cord or r...

Страница 18: ...ve or modify the power cord plug If the plug must be changed a qualified electrician must install the plug correctly on the power cord Plug the power cable directly into a correctly grounded electrica...

Страница 19: ...cator glows green when printer power is on and emits no light is colorless when the printer power is off When you need to determine whether the printer power is on or off view the power on power off i...

Страница 20: ...wer cable from the electrical outlet Printer ozone information This product produces ozone during normal operation The ozone produced is dependent on print volume and is heavier than air Install the s...

Страница 21: ...e specified in this guide may result in hazardous light exposure With specific regard to lasers the equipment complies with laser product performance standards set by governmental national and interna...

Страница 22: ...Always locate the printer in an area that has adequate ventilation and room for servicing Refer to the space requirements in the DocuTech 65 DocuPrint 65 Installation Planning Guide Always use materi...

Страница 23: ...on Please contact your local Xerox representative or the Xerox Welcome Center for a list of approved accessories Welcome Center phone numbers USA 800 821 2797 Canada 800 939 3769 Europe local Welcome...

Страница 24: ...Safety notes Operator Guide xx DocuTech 65 DocuPrint 65...

Страница 25: ...ts The main DocuTech 65 DocuPrint 65 components are Controller CPU with external modem CD ROM drive diskette drive monitor keyboard and mouse Printer with internal modem Peripheral components may incl...

Страница 26: ...w Operator Guide 1 2 DocuTech 65 DocuPrint 65 Controller components The main controller components are shown in Figure 1 1 Figure 1 1 Controller components CDROM Drive Diskette Drive Modem Power Off O...

Страница 27: ...hen off Labels are affixed at the points of need throughout the system They depict information about loading the paper stock Green or Gold colored areas act as markers Gold colored areas typically ind...

Страница 28: ...5 inches 140 x 216 mm up to 11 x 17 inches 279 x 432 mm or A3 To handle 12 x 18 inch paper a tray must be specially set up If you wish to dedicate a tray permanently to handle this size paper please c...

Страница 29: ...sizes and orientations You can load a maximum of 50 sheets of standard weight 20 pound 75 gsm stock If using a heavier stock fill the tray only to the maximum fill line The Bypass Tray has a capabilit...

Страница 30: ...hold any other sizes or orientations Figure 1 5 High Capacity Feeder Reloading Paper Open the cover and wait for the tray to lower in order to reload paper Fill the tray only to the maximum fill line...

Страница 31: ...labels as you load the paper neatly in the tray Make sure that the left edge of the paper stack is against the bar that is located on the left hand edge of the tray as shown in the top portion of Figu...

Страница 32: ...sically longer than the tray Simply pull out the extension bar Do not load paper above the maximum fill line Loading paper in the High Capacity Feeder Tray 6 To load paper open the cover and wait for...

Страница 33: ...ure 1 8 Changing the guides from 8 5 x 11 inches to A4 Rear Guide Starting with the Rear Guide you will adjust the guide to the A4 position Perform the following 1 Slide the black latch down to releas...

Страница 34: ...8 5 x 11 inch position Perform the following 1 Slide the black latch down to release the guide 2 Move the guide out over and into the 8 5 x 11 inch position 3 Slide the latch up to lock the guide Fron...

Страница 35: ...0 prints Stacker Tray The Stacker Tray is the output tray for all other jobs The Stacker Tray has two staplers each with a 5000 staple cartridge that can staple sheets ranging in size from 6 7 x 8 inc...

Страница 36: ...1998 After 30 finished sets of 15 sheets the printer 1 cycles down 2 may raise a message to empty the Finisher Stacker Tray 3 waits briefly whether the sets are removed or not 4 cycles up and resumes...

Страница 37: ...g printing use the following procedure 1 Press the Finisher button 2 Wait for the printer to finish producing the set being printed 3 Wait while the Stacker Tray is automatically lowered 4 Unload the...

Страница 38: ...uTech 65 DocuPrint 65 Peripheral hardware components You may have peripheral components such as an External SCSI Hard Drive and an External Tape Drive on a special accessory shelf as shown in Figure 1...

Страница 39: ...e jobs and the printer For detailed information on how to use the DocuSP Print Services software refer to the DocuSP on line Help Modems The controller has an external modem that is on or off accordin...

Страница 40: ...Product overview Operator Guide 1 16 DocuTech 65 DocuPrint 65...

Страница 41: ...eable Units CRUs in order to avoid extended periods of downtime This chapter discusses some basic maintenance procedures including the following Powering on the printer and the controller Powering off...

Страница 42: ...iode LED are shown in Figure 2 1 The LED glows green when the controller power is on Figure 2 1 Controller power on button and LED To power on the controller 1 Switch on the power for each of the conn...

Страница 43: ...se this switch rocks back to its center position each time it is pressed in either direction you cannot determine whether the printer is on by looking at the switch position To power on the printer 1...

Страница 44: ...he controller to continue processing jobs Preferred Method To power off the printer 1 Display the System or the Printer menu 2 Select the Printer Off option 3 Confirm that the power on power off indic...

Страница 45: ...led manner without confirmation or delay Any jobs in the queue will be immediately lost without confirmation Use the red button for the following conditions If you need to switch the power off during...

Страница 46: ...Maintenance Operator Guide 2 6 DocuTech 65 DocuPrint 65 Figure 2 4 Printer power off red button After the Red Button is used the printer will take longer to reboot RED BUTTON...

Страница 47: ...he Shutdown option so that you do not lose any data 3 On the Print Services System menus select the Shutdown option Shutdown also powers off the printer 4 Answer the confirmation prompt If there are j...

Страница 48: ...n for Immediate Shutdown Pull the controller power cord from its receptacle Printer power off To power off the printer in an emergency use any of the following methods Press the red button on the prin...

Страница 49: ...n on clearing the printer faults refer to the Xerox Document Services Platform Series Problem Solving Guide and the DocuSP Help Paper jams When a paper jam occurs the controller automatically displays...

Страница 50: ...ft Ensure that the handle is fully locked by lowering it before closing the Front Door or the handle may be blocked or damaged Area 3 The Fuser area This area includes areas 3b 3c and 3d Access these...

Страница 51: ...cuTech 65 DocuPrint 65 2 11 Area 5 To access Areas 5 5a and 5b you need to open the Finisher area The Finisher area is shown in Figure 2 7 Lift and pull Handle 5 to get access to paper in areas 5a and...

Страница 52: ...a 7 To access Area 7 you need to open the High Capacity Feeder Tray 6 and Bypass Tray Tray 5 areas The High Capacity Feeder and the Bypass Tray are shown in Figure 2 8 Lift and pull the top cover of t...

Страница 53: ...ese and other replaceable supplies are shown in Figure 2 9 Figure 2 9 Location of CRUs and supplies 1 Ink Cartridge Toner Cartridge a consumable supply 2 Fuser Module a Customer Replaceable Unit CRU 3...

Страница 54: ...nt box Also use the box and prepaid return label to return the old unit to Xerox Instructions for replacing the Dry Ink Cartridge are also found inside the front door of the machine Ordering CRUs and...

Страница 55: ...Sold 109R340 Xerographic CRU Includes one Developer Collector 200K imps hard stop Note DocuTech 65 DocuPrint 65 ignores the hard stop but displays a CRU message USA and Canada FSMA 113R132 N A T M 11...

Страница 56: ...2 3 shows the dry ink usage and area coverage For example at 6 area coverage the system will produce approximately 21 700 prints This information will help you estimate how long it will be before the...

Страница 57: ...ell as stock storage requirements Performance information The following tables list the printer performance expectations for both one sided and two sided printing on paper and on other stock Table 3 1...

Страница 58: ...he following situations Lower quality paper Extreme hot and humid or cold and dry environments The size limitation for duplex printing is shown in Figure 3 1 Figure 3 1 Size requirement for duplex pri...

Страница 59: ...305 mm 5 83 to 18 inches 148 to 457 mm Tray 6 The High Capacity Tray has a capability of only 8 5 x 11 inch 216 to 279 mm or A4 long edge feed LEF between 16 32 lb 75 120 gsm Trays 1 4 Have a capabil...

Страница 60: ...m The fed edge must be between 8 to 12 inches 203 x 305 mm to be stapled Figure 3 3 Size requirements for stapling Weights that can be stapled The Finisher can staple a maximum of 50 sheets of 20 lb p...

Страница 61: ...set up intervention from Xerox d For the correct paper loading orientation refer to the paper tray label or to Table 3 6 e Embossed letterhead may cause degraded paper handling and possibly minor ima...

Страница 62: ...r first The printer performance for trays using standard 20 lb 75 gsm paper in common USA sizes is shown in Table 3 2 Table 3 2 Printer performance for standard paper 20 lb USA Rating Size Feed Tray 1...

Страница 63: ...16 54 in SEF l l x A4 210 x 279 mm 8 27 x 11 69 in LEF SEF l o l o l x A4 Cover 223 x 279 mm 8 78 x 11 69 in LEF SEF o o o o x x A5 148 x 210 mm 5 83 x 8 27 in LEF SEF x o o o x x a b A6 105 x 148 mm...

Страница 64: ...ting Note Letterhead d e Pre printed forms d Pre drilled pre punched holes standard locations d Coated paper o o g Mylar reinforced LEF Mylar on long edge SEF o x Transparencies Clear plain Non remova...

Страница 65: ...sm o Between 20 32 lb or 75 120 gsm l Between 32 110 index lb or 120 203 gsm o l Greater than 110 index lb or 203 gsm x Table 3 6 Recommendations for loading special stock Stock Type Common Use Recomm...

Страница 66: ...e paper backed transparencies Feed from the Bypass Tray Tray 5 preferred Refer to the label on the tray for the orientation of striped transparencies When using transparencies with removable stripes l...

Страница 67: ...when the holes are down the long edge Loading with holes on the lead edge LEF or the trail edge LEF is not supported but may work well for some stock depending upon the size and number of the holes an...

Страница 68: ...r edges is not required but may be beneficial with certain stocks in dry environments Damaged curled or damp paper can cause jams and image quality problems Storing Follow these simple rules for stori...

Страница 69: ...printer at least two hours to adjust to its new environment depending on the extent of the change Always set the Edge Guides in the trays to the size of the stock in the tray Otherwise you may experie...

Страница 70: ...r correct fit A plug may have been forced inadvertently to make a mismatched connection Look at the keyed patterns of the plugs and make the connections correctly Monitor Power The monitor screen is b...

Страница 71: ...n the tray is identical Ensure that the Edge Guides are adjusted to touch the sides of the stock Check for obstructions at the stock entrance Ensure that the Paper Feed Roll Cartridge is engaged corre...

Страница 72: ...in the Bypass Tray The seam refers to the side of a ream of stock that has a split in the wrapping It may also be referred to as arrow side first Load non standard stock in the Bypass Tray If the sto...

Страница 73: ...nd other relevant information are conveniently located on the Diagnostics window You can display this window by selecting Diagnostics on the System menu The Welcome Center will want to know the follow...

Страница 74: ...Problem solving Operator Guide 4 6 DocuTech 65 DocuPrint 65...

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