Printer Problems
5-4
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DocuPrint C11 Color Inkjet Printer User Guide
Printer Operation
Problems
See Table 5.1 for corrective actions when the printer will
not print or when printed output is not what you expect.
Table 5.1
Printer operation problems
Problem
Description/Corrective Action
Black area is not solid
black.
A solid black area prints with part of the area white.
• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
to see if the black output is uniform. Refer to
If this does not solve the problem, replace the print cartridge.
Color Misregistration
A color has shifted outside the designated area or has been superimposed over
another color area.
Image Smear
The ink is not sufficiently dry before the page is delivered to the output page.
• Use the printer setting
Activate Dry Delay Time
to allow more time between
prints to provide more time for drying. You can find this setting in the
Printer
Monitor
under the
Printer Care
tab.
Missing or light color
When one or more colors are light or missing:
• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
to see if a color is missing. Refer to
(page 3-9) and
If this does not solve the problem, replace the print cartridge.
Table 5.1 Page 1 of 4
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