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Basic Troubleshooting

5-10

WorkCentre Pro 665/685/765/785

3.

Remove the document jam. Remove any pieces of paper, paper 
clips, or staples that may have caused the jam.

4.

Close the Transmission Cover. Ensure the latch engages.

5.

Verify the display has returned to the Standby Mode.

Remove Paper

073

Push here to close
the Transmission Cover

074

Содержание 665

Страница 1: ...XEROX Workcentre Pro 665 685 765 785 User s Guide...

Страница 2: ...ks of other companies are also acknowledged Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafte...

Страница 3: ...ions 1 5 Notes Cautions and Warnings 1 6 Chapter 2 Machine Requirements 2 1 System Requirements 2 1 Space Requirements 2 2 Chapter 3 Machine Overview 3 1 System Overview 3 1 System Features 3 2 Hardwa...

Страница 4: ...0 Multi Access Function Table PC 3 21 Chapter 4 Getting Started 4 1 Printing your Menu Map 4 1 Setting the Machine Language 4 1 Setting the Date and Time 4 2 Setting your Machine ID 4 5 Setting the Di...

Страница 5: ...fication and Environmental Compliance A 1 Laser Safety Information A 3 Third Party Certification A 4 Radio Frequency Emissions USA A 4 Unique European Certification A 5 Approvals and Certification A 5...

Страница 6: ...iv WorkCentre Pro 665 685 765 785...

Страница 7: ...Guide contains the following sections Table of Contents Use the Table of Contents to find topics easily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s...

Страница 8: ...ily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s Guide Programming the Machine Chapter 2 Describes Menu Mode operation and the steps required to ent...

Страница 9: ...each function Scan Functionality Chapter 11 Describes the TWAIN settings PCL Printing Functionality Chapter 12 This option will be made available soon Network Functionality Chapter 13 This option will...

Страница 10: ...dures to clean and maintain the machine Includes detailed procedures for replacing the consumables Product Data Sheet Appendix C Environmental Specifications Appendix D Provides the safety data couple...

Страница 11: ...de you may have to press a series of keys before arriving at the desired menu The resulting screen message for each step appears next to the series of keys pressed For example The procedure to enable...

Страница 12: ...plements the text Notes are emphasized with italics The following is an example of a note The following are examples of a caution and a warning CAUTION Do not touch the green drum surface Touching the...

Страница 13: ...heat humidity direct sunlight or areas subject to heavy vibration Avoid areas where interference from other electrical devices may be present Avoid using an AC outlet that shares the same circuit as a...

Страница 14: ...ventilation ease of operation maintenance and replacement of consumables Provide the minimum space as shown in the following figure Height 30 inches 750 mm Height with Optional Paper Tray 33 4 inches...

Страница 15: ...hine returns to the Standby Mode and displays the following information Through the Menu mode you can configure the standard machine settings or customize your machine Refer to Chapter 4 Getting Start...

Страница 16: ...alled locations Direct Access Function Keys 14 Keys Fourteen of the most frequently used functions are assigned to keys located on the Access Panel Multi Access Communications Utilizing the built in m...

Страница 17: ...s the document with page 1 on top Super Power Saver Mode This feature turns off areas of the machine which have a high power consumption Printer Power Saver Mode This feature turns off the printer fus...

Страница 18: ...a jack for connecting the optional handset Telephone Connector Provides a standard modular jack for connecting a telephone Line Connector Lines 1 2 A standard modular jack for connecting the phone lin...

Страница 19: ...t available in all markets Not available on some models Document Output Tray Control Document Guides Transmission Cover Open Button Paper Tray Printed Output Tray 001 Panel Right Side Cover Document T...

Страница 20: ...Machine Overview 3 6 WorkCentre Pro 665 685 765 785 Control Panel 059 060 1 060 2...

Страница 21: ...hen a fax communication is in progress on line 1 4 Line 2 LED Illuminates when a fax communication is in progress on line 2 5 The Menu key is used to access menu items listed in the menu map which are...

Страница 22: ...ter input for direct dialing directory dialing and menu item input 15 During on hook or off hook dialing this key is used to redial the last number dialed Pressing Redial Pause displays the jobs waiti...

Страница 23: ...and Photo Superfine 24 Sets the contrast of the printout to Normal no LED lit Lighten or Darken This is a scanner setting affecting send and copy 25 Deletes pending and active jobs You must select th...

Страница 24: ...Internet FAX etc 30 Used to select one touch numbers form 35 to 68 and for case character changes on the letter keyboard 31 Used to program the Email addresses when programming the phonebook Pressing...

Страница 25: ...of Contents to locate specific function information Description Function Prints a list of Transmission Communications Receive Communications or both Prints a list of telephone facsimile numbers stored...

Страница 26: ...if the main menu cover sheet option is On If On is selected the To and From input is required Transmits the document directly from the scanner instead of scanning it into memory first Used to send the...

Страница 27: ...confirmation tone A short tone sounds when a key is pressed or when an action completes successfully Extended tone Signifies an unsuccessful operation An extended tone two to five seconds occurs when...

Страница 28: ...Paper Tray becomes empty or open the Standby Mode Status is replaced with the Paper Tray status Free Memory The percentage of remaining memory available for storing documents is displayed If no memor...

Страница 29: ...e and the settings selected As you scroll through the menu the machine prompts you for the information necessary to program each feature Several of the features accessed through the Direct Access Func...

Страница 30: ...te name One Touch Dialing This dialing method allows you to send a job to a programmed destination by simply pressing a One Touch key Keypad Dialing This dialing method allows you to initiate a job by...

Страница 31: ...communication compatible units Mailbox Communications The Mailbox feature allows you to store documents in memory on your machine or that of a remote machine with a Mailbox number Other remote partie...

Страница 32: ...nown parties Documents are only received from parties whose fax numbers are assigned Speed Dial or One Touch dialing numbers on your machine Collated Printing Incoming documents are stored in memory a...

Страница 33: ...File auto Local Single Copy Multi Copy Scan Multi Copy Print Print Report Manual Print Report Auto X Print Transmission Report X Mailbox Input X X X X X Mailbox Output X Print Received File Manual X...

Страница 34: ...X X Multi Copy Scan X X X Multi Copy Print X X X X Print Report Manual X X X X Print Report Auto X X X X Print Transmission Report X X X X Mailbox Input X X X X Mailbox Output X X X X X Print Received...

Страница 35: ...ulti Copy Scan X X Multi Copy Print X X Print Report Manual X X X Print Report Auto X X X Print Transmission Report X X X Mailbox Input X X X Mailbox Output X X X Print Received File Manual X X X Prin...

Страница 36: ...Machine Overview 3 22 WorkCentre Pro 665 685 765 785...

Страница 37: ...appropriate SAG chapter Printing your Menu Map The Menu Map is a list of all machine features in a flow chart format Refer to System Administrator s Guide To print the Menu Map 1 Press The Menu Map pr...

Страница 38: ...e internal clock to start delayed jobs and record data on faxes and reports In addition you can program the WorkCentre to print the date and time on documents that you send and receive For more inform...

Страница 39: ...ess Enter 5 Select the Date format To display the date in the order of Month Day Year 4 digit press To display the date in the order of Day Month Year 4 digit press To display the date in the order of...

Страница 40: ...r 2 digit press To display the date in the order of Year 2 digit Month Day press 6 Select the Month format To display the Month number press To display the abbreviated Month name press The menu select...

Страница 41: ...h transmitted page To set your Machine ID 1 Press After 2 seconds In some markets this feature must be set by your Xerox service representative Please refer to your Menu Map Note For assistance enteri...

Страница 42: ...nter the machine telephone number then press Enter The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Note If 1 is selected the symbol is automatically displayed at...

Страница 43: ...em you may need to enter a number to access the outside telephone line To set the Dial Mode 1 Press 2 Select the Dial Mode To select tone press To select pulse press 3 The menu selection screen redisp...

Страница 44: ...nted below to avoid overlapping The following information is printed on the Send Header Date Start Time Transmitting Station ID department name telephone number Transmission Serial Number The machine...

Страница 45: ...displays the following information Footer Message Date Start Time Transmitting Station ID Receiving Station ID Page Number To set the Receive Footer 1 Press 2 Select the Receive Footer option To set...

Страница 46: ...o the Document Feeder for copying or faxing Avoid the following types of documents which can cause jams Torn wrinkled curled or folded sheets Sheets with punched holes Transparencies Sheets with paper...

Страница 47: ...5 785 4 11 To load documents Load the document face down in the document tray Adjust the document guide to fit the width of the document Angle the stack to optimize feeding performance To cancel a doc...

Страница 48: ...e an equivalent the WorkCentre chooses the next highest resolution compatible with the remote machine If you do not know the remote machines resolution capability it is recommended that you use the Di...

Страница 49: ...setting after each transmission Refer to the System Administrator s Guide for details about changing the default setting for contrast The following table describes the available contrast selections N...

Страница 50: ...receives and prints the document To Send 1 Load a document face down in the Document Tray 2 Using the Numeric Keypad enter the telephone number of the remote fax 3 Press Start To Copy 1 Load a documen...

Страница 51: ...Map The Menu Map is a list of all machine features in a flow chart format Refer to System Administrator s Guide To print the Menu Map 1 Press or 2 The Menu Map prints then the machine returns to the...

Страница 52: ...peed Dial One Touch and Group Phonebooks in a single operation by selecting All reports To print all Speed Dial One Touch and Group Phonebooks Reports 1 Press The Phonebook Report prints then the mach...

Страница 53: ...lphabet Phonebook Report To print the Alphabet Phonebook Report 1 Press The Alphabet Phonebook Report prints then the machine returns to the Standby Mode Item Description Name Names assigned to Speed...

Страница 54: ...t the Speed Dial Phonebook Report 1 Press The Speed Dial Phonebook Report prints then the machine returns to the Standby Mode Item Description S D nbr Speed Dial number Name Remote ID Fax Number The n...

Страница 55: ...honebook Report To print the Group Phonebook Report 1 Press The Group Phonebook Report prints then the machine returns to the Standby Mode For more information on other reports available please refer...

Страница 56: ...t prints then the machine returns to the Standby Mode Item Description One Touch number One Touch key number Name Operation The remote name or the Speed Dial or Group name assigned to a One Touch Key...

Страница 57: ...USA 1 800 821 2797 Canada 1 800 939 3768 Europe Refer to the Warranty Pack provided with your machine for your support centre telephone number South America and the rest of the world Please contact yo...

Страница 58: ...d in memory Once the paper jam is corrected the machine automatically prints the contents that were in memory See Chapter 4 Loading Documents for document specifications and recommendations which can...

Страница 59: ...eshooting WorkCentre Pro 665 685 765 785 5 3 2 Grasp the Top Cover Open Lever to open the Top Cover 3 Open the Right Side Cover and remove any jammed paper Top Cover Open Lever Top Cover 023 Right Sid...

Страница 60: ...veloper Assembly by the green handles Do not expose the green drum to light for more than 3 minutes Never expose it to direct sunlight or touch the green drum Damage or poor print quality may result 4...

Страница 61: ...Basic Troubleshooting WorkCentre Pro 665 685 765 785 5 5 5 Pull up on the green Paper Feed Release Lever and remove jammed paper Avoid tearing the paper Paper Paper Feed Release Lever 067...

Страница 62: ...ck colored fuser housing may be hot if the machine was in use prior to this paper jam 6 If the paper is jammed partway through the Fuser Unit black colored housing remove the jammed paper in the direc...

Страница 63: ...the Drum Unit Place it in the machine press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place 8 Close the Right Side Cover then close the Top Cover 9 Press down on th...

Страница 64: ...e The power can be left ON when clearing a paper jam Typical Causes of Document Jams Recommended Procedure The document is fed at an angle Adjust the Document Guides to the edges of the document The d...

Страница 65: ...Centre Pro 665 685 765 785 5 9 1 Remove all documents from the Document Tray 2 Press the Transmission Cover Release Button to open the Transmission Cover Remove Documents 071 Transmission Control Pane...

Страница 66: ...he document jam Remove any pieces of paper paper clips or staples that may have caused the jam 4 Close the Transmission Cover Ensure the latch engages 5 Verify the display has returned to the Standby...

Страница 67: ...to 100 sheets of paper 80gsm 20 lbs in the Bypass Tray You can print the following paper sizes from the Bypass Tray PC Print You can select any size of paper within the specification Copy You can sele...

Страница 68: ...Basic Troubleshooting 5 12 WorkCentre Pro 665 685 765 785...

Страница 69: ...structions marked on or supplied with the product Symbology General warning alerts user to the risk of personal damage Example of specific warning Warning Heated Surface Unplug this equipment from the...

Страница 70: ...ts and Openings in the cabinet and in the back and sides of the product are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these openings must...

Страница 71: ...Information This equipment is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Hea...

Страница 72: ...has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfe...

Страница 73: ...compatibility March 9 2000 Council Directive 99 5 EEC approximation of the laws of the member states related to R TTE A full declaration defining the relevant directives and referenced standards can b...

Страница 74: ...All Xerox equipment have been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength test...

Страница 75: ...plied by Xerox Limited and their authorized distributors conform to all relevant safety legislation and standards However like all electrical equipment they have to be regularly serviced and maintaine...

Страница 76: ...UESTION I require records of all tests ANSWER After safety testing your Xerox Limited Customer Service Engineer will provide you with a certificate which details the results of all tests completed In...

Страница 77: ...Protection Agency As an ENERGY STAR Partner Xerox has determined that this product meets the ENERGY STAR guidelines for energy efficiency Low Power and Sleep Mode The Workcentre Pro 665 685 765 785 s...

Страница 78: ...d application of terminal equipment which complies with this standard the European Telecommunication Standards Institute ETSI has issued an advisory document EG 201 121 which contains notes and additi...

Страница 79: ...oupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and follow the instructions listed below This equipment complies with Par...

Страница 80: ...ll and void If you find the telephone line is damaged or the telephone company notifies you that your machine is causing damage disconnect the machine from the telephone line and call for service Do n...

Страница 81: ...talled using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly te...

Страница 82: ...ination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 This digital apparatus does not exceed the Class A limits for rad...

Страница 83: ...e mode described 3 18 avoiding document jams 5 8 B batching described 3 3 battery 3 1 C calendar setting the date and time 4 2 Cancel Job Key described 3 9 cassette see paper cassette causes of docume...

Страница 84: ...ting 4 7 Direct Access Function Keys described 3 11 3 12 Direct Send Key described 3 12 disabling receive footer 4 9 send header 4 8 display see also LCD document feeder document specifications 4 10 d...

Страница 85: ...dle mode 3 1 see also standby mode Insert Key described 3 8 installation instructions space requirements 2 2 system requirements 2 1 J Job Status Key described 3 10 junk mail described 3 3 3 18 K keyp...

Страница 86: ...ommunications 3 18 N normal contrast 4 13 Numeric Keypad described 3 8 O off hook dialing described 3 16 one touch dialing see also one touch keys described 3 2 3 16 One Touch Phonebook 4 20 one touch...

Страница 87: ...oter enabling 4 9 receiving documents 4 14 paper jams 5 2 polling reception described 3 18 receptions types described 3 18 recording on plain paper 3 2 Redial Pause Key described 3 8 refuse junk mail...

Страница 88: ...end header enabling 4 8 sending documents 4 14 see also faxing transmitting sequential transmissions see batching setting contrast 4 13 date and time 4 2 dial mode 4 7 language 4 1 machine ID 4 5 rece...

Страница 89: ...l mode tones 3 13 top cover open button described 3 4 transmission features see transmitting transmitting see also dialing transmission features transmission types described 3 16 3 18 tray described 3...

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