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W O R K C E N T R E 4 1 1 8 E VA L U AT O R G U I D E
SERVICE AND SUPPORT
Unrivaled service and support
Behind every Xerox product is a large network of customer support that’s unrivaled in the industry and avail-
able when you need it. Xerox service professionals use leading-edge technologies to keep you up and run-
ning. They’re even linked to the engineers who designed your product, so you can be confident when you
choose Xerox. And genuine Xerox supplies are always easily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee
SM
, recognized as unique in the industry, covers every
WorkCentre
®
device which has been continuously maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.
ADDITIONAL INFORMATION SOURCES
The Front Panel
The Front Panel offers tools and information pages to help with machine set-up, feature selections, solve
operational problems, media feed and supply issues.
The Customer Documentation contains:
• Read Me First
• Quick Reference Guide
• User Manual
• Print Driver (PCL)
• Scan Drivers
• Scan Software by Nuance®
• ControlCentre Management Software
With Optional Network Kit:
• System Administrators CD
• CentreWare Network Services
