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TROUBLE SHOOTING
If you suspect there is a fault with your receiver,
please check the following trouble shooting guide
before calling authorized service agent.
Warning! Under no circumstances attempt to repair the
receiver yourself. Tampering with the receiver may result in
fatal electric shock and will invalidate your warranty.
Symptom
Possible cause
Settings you made in the menu have not change
The receiver lost power before being able to enter into standby mode.
Some of the Settings saved by user can be deleted partly or fully.
No signal
The level of signal is weak.
LNB is out of order.
The cable from the LNB is incorrectly Connected (short circuit or open circuit).
The position of dish is aligned incorrectly.
Receiver is on but no picture or sound except the
following messages (NO TV program)
Channel is not available.
Channel is scramble.
Receiver not responding to remote control unit
RCU batteries are dead or inserted incorrectly.
The RCU is pointing toward wrong direction.
Poor picture Quality
The level of Signal strength is low
No sound
The cable is connected incorrectly.
The Volume level is low.
Muting function is active.
No display on the LED Display Panel
The power cord is not plugged in correctly.
No picture on the screen
Receiver is in Standby mode.
RCA Jack or cable is not connected firmly to the video output port of television.
Incorrect channel or video output is selected on television.
Brightness level of your TV set is incorrectly defined.
