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X16plus Administration Manual

Page 11 of 54

Rev. 1.1.4

Other Auto Attendant settings

image 5.3.1 Call Handing

•

VAA and Voice mail Settings

Name

Description

Day/ Noon/ Night Mode

Normal operator

:

If incoming user does not dial any digits or receive error
numbers, trunk call will transfer to operator.

Normal Disconnect

:

If incoming user does not dial any digits, trunk call will
be released.

Only play Greeting

:

VAA only plays greeting, after that trunk call will be
released.

Wait Dialing Digits Timer

When VAA receives dialing digits time out, system will
check the digits at the number plan.

Max Message time

Max time for Auto Attendant voice.

Max Retry Count

If received error digits at the max time, this call will be
released or transferred to the operator.

Keeping voice mail

Voice mail keep time for every extension.

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Содержание X16 plus

Страница 1: ...Page 1 of 54 Rev 1 1 4 X16plus X16plus HYBRID Administration Manual ...

Страница 2: ...ment that the sum of the RENs of all the devices not exceed five L indice d équivalence de la sonnerie IES sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs à la seule condition que la somme des IES de tous les dispositifs n excède pas cinq Warning 1 Pow...

Страница 3: ...usage 2 FXO number 741 746 and IP trunk number 751 758 Mar 04 2022 1 0 5 1 Add Waring Message for external music source signal level Mar 17 2022 1 0 6 1 Add Waring Message for cable Mar 28 2022 1 0 7 1 Modified 3 1 Auto Attendant note 2 Auto Provision 3 2 add auto number distribution 3 4 2 Call forward add forward number 4 5 4 5 answer position add destination 5 5 4 10 UCD setting change to Ring G...

Страница 4: ...plus Extension Features 29 4 1 10 Programmable Keys 29 4 2 Call Forward 30 4 3 Caller ID List 33 4 4 Call Pickup Individual 34 4 5 Do Not Disturb DND 34 4 6 Hold Reminder 34 4 7 Mute 34 4 8 Paging All Group Paging Answer 34 4 9 Paging Accept Deny 34 4 10 Transfer Recall 34 5 Quick Installation 36 5 1 Connecting the X16plus Web 36 5 2 WAN Configuration 37 5 3 LAN Configuration 39 5 4 The Wizard of ...

Страница 5: ... telephones to be automatically detected and registered when they are connected They must be on the same network The X16plus is easily managed and configured via an integrated web server You can program your X16plus using a PC and web browser 1 1 Interfaces WAN Interface one 10 100 Base T Ethernet port for connection to your existing network LAN Interface one 10 100 Base T Ethernet port for creati...

Страница 6: ...utside line per port Note L5 L6 are optional but included in some packaged bundles Power Outage RJ 11 Analog Telephone connector In the event of power failure the standard phone connected here will be able to answer incoming calls XBLUE Digital Phone Ports 1 16 RJ 11 XBLUE Digital connectors use to connect XBLUE Digital Phones XD10 ONLY Note Ports 1 8 are equipped in the base configuration Ports 9...

Страница 7: ...ode Day Night and Time Set the system service mode in image 5 8 3 X16plus provides 6 Auto Attendant members 890 895 to pick up an incoming call at the same time Press 419 to enter Auto Attendant Enable Auto Attendant line Set the Answer Position for every line in image 5 2 1 Destination set to Auto Attendant 419 The VAA will answer the incoming line call at the time Condition image 5 2 1 Answer po...

Страница 8: ...utton under next to record MOH 2 1 Record VAA AUTO_A MESSAGE b a c k n e x t s h o w Press button under record to show record day greeting 2 1 1 Day Greeting 1 DAY GREETING ID 10001 r e c o r d p l a y n e x t Press button under record to record noon greeting 2 1 2 Noon Greeting 2 NOON GREETING ID 10010 r e c o r d p l a y n e x t Press button under record to record night greeting 2 1 3 Night Gree...

Страница 9: ...tor message 2 1 9 Ring operator 9 TRANSFER TO OP ID 10102 r e c o r d p l a y n e x t Press button under next to record temp message 2 1 10 Temp message 10 TEMP MSG ID 10013 r e c o r d p l a y n e x t Press button under next to record temp message 2 1 11 Morning call 11 M CALL MSG ID 10014 r e c o r d p l a y n e x t Press hold to return to auto attendant message Press button under next to record...

Страница 10: ...all has been answered by the Voice Processing System At this time our offices are closed However if this system can quickly get your call to the extension that you wish You may dial that extension now or press 0 zero for the attendant Bye MSG 10104 Thank you goodbye Invalid MSG 10106 Your entry doesn t match any of the choices please try again Waiting MSG 10201 Please wait while we transfer your c...

Страница 11: ...isconnect If incoming user does not dial any digits trunk call will be released Only play Greeting VAA only plays greeting after that trunk call will be released Wait Dialing Digits Timer When VAA receives dialing digits time out system will check the digits at the number plan Max Message time Max time for Auto Attendant voice Max Retry Count If received error digits at the max time this call will...

Страница 12: ...lt configs for the IP8g and IP9g If you receive an upload error config the user can reset it to default Auto Provision Operation 4 1 1 IP Phone Distribute IP phone automatically When the X16plus system is running connect the IP8g IP9g into the LAN port and restart the IP phone The IP phone will occupy an idle number which is not enabled in image 4 1 1 and register to the SIP server automatically D...

Страница 13: ...k the Apply button to save the configuration for this IP Phone Note Click Apply button at image 4 1 2 2 it will pop up a message that asks to Reboot the IP Phone now or not If YES the X16plus will send a SIP NOTIFY to the IP Phone to reboot immediately If No it will wait for the IP Phone to do the Auto Provision next time If the Xblue IP8g or IP9g LCD screen prompts you to input a username and pas...

Страница 14: ...gram Local Area Code 2 1 3 digits Local Area Code 3 Program Local Area Code 3 1 3 digits Local Area Code 4 Program Local Area Code 4 1 3 digits Local Area Code 5 Program Local Area Code 5 1 3 digits Note If the phone number came from your home area code the one you programmed the LCD only displays the phone number without the area code If the phone number came from one of your local area codes the...

Страница 15: ...ent 1 Ringing mode Plus extra 1 2 Caller List Mode Plus extra 1 Show 11 digit 7 8 and 10 digit for Call Alternate 1 Ringing mode Plus extra 1 2 Caller List Mode Plus extra 1 Show 11 digit 7 8 and 10 digit for Call Alternate Note Using Caller Area Code Length is equal to 10 and it is the same as home area code N A 1 Ringing mode Show the last 7 digit 2 Caller List Mode Show 7 digit 8 10 and 11 digi...

Страница 16: ... Polarity reversal and busy tone 3 6 Call Pickup Group Each extension belongs to a Pickup Group 1 8 Direct Call Pickup allows extension users to answer a call that is ringing at other extensions If dialing allow you to easily access calls ringing in your group image 5 1 1 Ext Setting set extension Pickup Group 3 7 Toll Restriction The X16plus provides sophisticated monitoring of digits dialed on P...

Страница 17: ...ovides the ability to detect the calling party identification provided by CO via PSTN lines or by Uplink Server via IP trunks This data when received by the telephone carrier will be displayed on all ringing phones Digital extensions will show CID name first Press soft key below CID name change to number Press soft key below CID number change to name 3 9 Class Of Service COS The X16plus provides 8...

Страница 18: ...Name Description Enable Enable or disable this item in dial out table Key In Digits means remaining digits will be auto filled with the corresponding Dial Out Digits if you don t dial a full 10 digit number see notes below Dial out Digits Means send digits such as 19415551212 Length Length of dialing out digits C O Group 1 PSTN group 2 IP trunk group Note If user dials 9415551212 item 2 will match...

Страница 19: ...and Lan IP will not change for the user to enter the web image 6 7 shows Reset set factory default 3 14 Emergency Call The X16plus allows you to configure ten Emergency Call numbers and lines with which Emergency Calls are sent out Any user can make an Emergency Call regardless of its Call Routing table Call Restriction or when they dial a pre configured Emergency Call number The numbers of Emerge...

Страница 20: ... 5 6 2 Notification Destinations Apply If Notification is set to Y system will send an email to the Email address when an emergency number is dialed If Notification is set to N system will NOT send any message to others XD10 IP Phone Position Enter XD10 or IP Phone Position for emergency call Note If PSTN line or IP trunk are all busy system will release one line to dial out the emergency number I...

Страница 21: ...D10 PSTN and IP Phone IP Trunk status Record the latest call flow image 6 5 1 XD10 PSTN IP Phone Trunk Diagnostic Note If Reset Call State is checked and the Reset button is clicked that call will be released immediately Action record can record the latest call flow even if this call has been released ...

Страница 22: ...IP Server 1 4 The X16plus support up to 4 SIP servers Status Enable or Disable SIP server Binding Mode without Registration In this mode the SIP Trunk will not register to the SIP Server periodically ITSP will bind the IP address and always provide SIP service to the assigned device at the IP address SIP Registrar Server IP SIP Registrar Server IP or domain SIP Registrar Server Port SIP Registrar ...

Страница 23: ...ll re send INVITE message when the call session is established IPT NAT Traversal When ITSP SIP Server does not support NAT Traversal this field should be enabled and let system modify SIP signal to do NAT Traversal on the device Enable External Route IP This field is used for resolving ITSP SIP Server compatibility issues External Route IP External route IP address REFER mode for IPT to IPT XFR Sy...

Страница 24: ...e 4 2 5 SIP Trunk Account Name Description Source NO Copy source trunk Dest Range Copy range From trunk to trunk Copy Copy Enable Name UN and PSWD except TN Line IP trunk line number Enable Enable this IP trunk TN Telephone number Name Display name UN Auth number PSWD Password ...

Страница 25: ...SMTP server port of the ISP Sender email addr The address of the email account Sender username The login username of the mail account Sender user password The login password of the mail account Note When user chooses a common Mail ISP as the server type SMTP Server and the SMTP Server Port will be filled automatically User can choose the Server Type as custom and fill in the SMTP Server and SMTP S...

Страница 26: ...sage Show and delete new messages Note Maximum message time is 1 3 mins Default is 3 min Set this item as show in image 5 3 1 call handing VAA and Voice mail Settings Max Message time Messages can be saved for 1 60 days Default is 30 days Set this item as show in image 5 3 1 call handing VAA and Voice mail Settings keeping voice mail The system can handle six simultaneous calls to leave messages F...

Страница 27: ...s fx 67 to invoke clipboard recording Trunk or the other extension will hear Begin recording Press fx 67 again or hang up to stop recording Enter the mailbox to listen to Clipboard Recordings Enter the mailbox The VM user can enter its own VM box through the following ways Press reply key F2 in the LCD extension Press Message key in the LCD extension Press VM group code 418 IP phone or LCD extensi...

Страница 28: ...X16plus Administration Manual Page 28 of 54 Rev 1 1 4 PAGE INTENTIONALLY LEFT BLANK ...

Страница 29: ...e keys set in image 5 1 3 image 5 1 3 Feature key Name Description Extension Copy feature key from source extension Source From NO Copy feature key from extension Dest To NO Copy feature key to extension Feature key Each digital extension has 10 programmable keys Note Each digital extension keys default set key 1 4 Line 1 4 key 5 10 Extension 101 106 Feature key can be set by pressing fx 3 on digi...

Страница 30: ... including transferred CO Lines calls CO Line calls only Forward number Extensions 101 132 Ring Group 410 417 Voice mail 418 Auto Attendant 419 External telephone number Operation Setup call forward Extension press fx then press 2 The display will show C A L L F O R W A R D a l l b u s y n e x t All Call Forward 1 Press soft key F1 all The display will show D I R E C T C F W c o i c m c o i c m Pr...

Страница 31: ... will show C A L L F O R W A R D n _ a n s e x t s m t 2 Press n_ans The display will show N O _ A N S C F W c o i c m c o i c m 3 After input forward type and number Press save Display will show N O _ A N S T I M E 1 0 c h g 4 press chg to modify the no answer time Then you can off the hook and hang up or press HOLD to return to previous level External Call Forward 1 Press next The display will s...

Страница 32: ...ress chg to input the extension number that will ring at the same time Simultaneous _ bksp save chg 4 Press save The display will show Simultaneous 102 chg Then you can off the hook and hang up IP phone set the Call Forward IP phone can set call forward in the IP Phone UI or on its web GUI Operation Delete Forward On your XD10 phone press fx then press 2 0 This will delete call forward Operation D...

Страница 33: ...ID items in the caller ID list D e l e t e A l l Y e s N o Browse Caller ID List When users press the UP DOWN key in the caller ID list mode XD10 IP Phone will enter the caller ID list browser mode 5 7 7 5 1 4 1 L 7 4 0 J O H N S M I T H Users press RIGHT key when browsing the caller ID list XD10 IP Phone will show detailed info of this caller ID item 1 0 4 9 0 6 3 0 L 7 4 0 I n d e x 4 7 N e w Ca...

Страница 34: ...me set in image 5 3 1 call handing 4 7 Mute The Mute feature allows the user to disable the handset transmitter or the speakerphone microphone To enable the mute feature press fx 7 6 To disable the mute feature press fx 7 6 again 4 8 Paging All Group Paging Answer The paging function can be initiated from any extension in the X16plus Dialing a Paging Group Directory number allows an extension to b...

Страница 35: ...ot picked up within 30 seconds the call will be recalled back to the transferring extension While connected on a call press the transfer key to hold the call and dial another extension number After hearing ring back tone Press transfer key again to make transfer the call Transfer Recall time set in image 5 3 1 call handing ...

Страница 36: ...IP address that you found with the port number 8800 E g http 192 168 123 1 8800 in your browsers URL field address bar You will be presented with the login screen Notes The default WAN port type is DHCP It will be 0 0 0 0 if there is no DHCP server On the XD10 press fx 0 9999 to enter System Settings set the WAN IP type and IP address in the third IP address and save the settings to take effect Yo...

Страница 37: ...efault Gateway and DNS DHCP The Dynamic Host Configuration Protocol DHCP is an Internet protocol for automating the configuration of computers that use TCP IP DHCP can be used to automatically assign IP addresses and deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information PPPoE The Point to Point Protocol over Ethernet...

Страница 38: ...X16plus Administration Manual Page 38 of 54 Rev 1 1 4 image 3 1 WAN Configuration ...

Страница 39: ...P IP address will be configured for IP calling You can also enable or disable DHCP Server and configure the related settings image 3 2 LAN Configuration 5 4 Quick Links Once you login to the system you can choose from the setting shown in image 2 1 to set the system There are ten basic settings image 2 1 Wizard Simple Setting ...

Страница 40: ...m time by manually Enter the system time and press the Apply button to save the Settings Year month day hour minute second System time calibration Date time the system time Time zone NTP Server1 NTP Server2 NTP Server3 Save time sync Save the NTP server setting and synchronize the current system time Refresh time Synchronize the current system time with the NTP server only Note After the network i...

Страница 41: ... determined by the time periods of a week noon and night VAA Temp MODE If selecting Y VAA will give a temp greeting when there is an incoming call to VAA Noon and Night for Monday to Sunday Take Monday as an example from 8 00 a m to 16 59 p m From 17 00 p m to 8 00 a m 12 00 is noon Note In the night service mode N night is displayed on the second line of the LCD of the XD10 IP Phone When the serv...

Страница 42: ...410 417 There are 8 ring groups in the X16plus system 418 is the voicemail number and 419 is the auto attendant number Page group The length of the page group is 3 the leading number is 40 The number range is 400 408 400 is all page 408 is an external page Individual SPD The length of individual SPD is 3 the leading number is 47 The number range is 470 479 There are 10 individual SPD numbers for e...

Страница 43: ...up the trunk call at the same time Trunk route The length of the trunk route number is 2 The leading is 80 and 81 80 is the PSTN trunk group and 81 is the IP trunk group Operator code The length of the operator number is 1 The leading is 0 Dial 0 to call the operator Account code The length of the account code number is 2 The leading is 79 Dial 79 to access the account code feature LCR The length ...

Страница 44: ... set the operator extension in this page image 5 4 1 Attendant Name Description Day night noon attendant Dial 0 to call the attendant Notes When the attendant extension is busy and other extensions or outside lines make a call to the attendant the attendant rings in the background You can use the feature key fx 2 to enable or disable the Busy Ring ...

Страница 45: ...e number Copy answer position source C O Line Source From NO Copy answer position from C O Line Dest to NO Copy answer position to C O Line PSTN SIP trunk PSTN SIP trunk switch Time Condition Day Night switch Destination They are Extension Ring Group Auto Attendant Voice Mail Hang up and External Number The default set is Ring Group 410 Number The detail number of every answer type ...

Страница 46: ... and connection status Extension CO number Show the extension number and PSTN number Input another extension number in the extension username press save and the number swapping will be done Display name Show the extension display name and PSTN display name the default extension display name is XD10 IP Phone The default PSTN display name is CO LN The display name can be English or numeric Physical ...

Страница 47: ... name Authentication name for registering an IP Phone number Auth password Authentication password for registering an IP Phone number The authentication password is set to a random value state Registration status of an IP Phone number There are registered and unregistered states reset Press Reset to reset the IP Phone number Notes When the X16plus system is running connect the IP8g IP9g to the LAN...

Страница 48: ...sted on the page for setting easily image 5 1 1 Ext Setting Name Description Extension Copy source extension Source From NO Copy From extension Dest To NO Copy To extension copy Only parameters displayed on the page are copied XD10 IP Phone XD10 or IP phone page Switch parameter table Day COS Night COS pick up group drop in drop out Page GP page allow page receive and DND allow ...

Страница 49: ...rs in image 5 2 2 image 5 2 2 CO Setting Name Description Trunk number Copy source trunk Source From NO Copy From trunk Dest To NO Copy To trunk copy Only copy parameters that are displayed on this page IP trunk Switch to IP trunk Parameters table Day COS Night COS CO group Transfer to trunk Tx Gain Rx Gain ...

Страница 50: ...All All members ring at the same time Seconds to ring each member If the ring strategy is set to sequentially after the specified time expires it rings the next member Members Ring group can set 32 ring members members can be digital extensions or IP phones Group Ring timeout If Ring Group does not answer by any member after the specified time this call will go to the failover destination Failover...

Страница 51: ...age 6 3 1 Click Browse to locate the new software image file in the PC Then click Update to process the software update image 6 3 1 Upgrade NOTE If Factory Default is set to Yes after the software update complete the system will reset to the default settings except for the IP address The upgrade process takes about 5 minutes to complete and your X16plus system will reboot ...

Страница 52: ...ge on the wall and decide to use vertical or horizontal direction for installation b Lock two screws for vertical or horizontal direction in screws position to ensure the distance of the two screws is correct for installation Please don t tighten two screws into the wall completely Keep about 3 5 mm space c Put the X16plus server on the screws to finish the installation ...

Страница 53: ...ons for repairing if any e g battery replacement section otherwise do not alternate or repair any parts of device except specified 6 Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information 7 If the telephone company requests information on what equipment is connected to their lines ...

Страница 54: ...X16plus Administration Manual Page 54 of 54 Rev 1 1 4 End of File ...

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